Vivint Smart Home Security

December 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 29, 2011           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he was not informed that it would take 30 days for his account to be canceled. As such, Mr. [redacted] requests that his last monthly payment of $53.08 be refunded back to him.A representative from Vivint has recently attempt to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. A refund of $53.03 has been issued back to Mr. [redacted]’s checking account that Vivint has on file. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December
16, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

[redacted]            Vivint Account #: [redacted]             Date of
Agreement: May 27, 2011To Whom It May Concern:I
have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to
respond. A
representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her
concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

September 12, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: June 30, 2014                                                                To Whom It May Concern:   I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond.   Ms. [redacted]’s September billing date was on September 1, 2016. Her account was cancelled after her account was billed on September 1, 2016. However, out of goodwill, Vivint has agreed to refund Ms. [redacted] $69.99 and this will go back in her checking account within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

September 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 6, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 29, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: February 23, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has experience dissatisfaction with the system. Ms. [redacted] requests that Vivint cancel her account.   At this time, Vivint offers to send a technician at no cost to fix the volume on the panel, notifications and emergency function.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] signed a System Purchase and Services Agreement (“Agreement”).  Every customer must sign this document, and if a customer does not, Vivint will not install any equipment in the customer’s home.  The purpose of the Agreement is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] signed the Agreement on February 23, 2016.   Upon signing the Agreement, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $60.99 each month during that term. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Ms. [redacted] may contact 801-229-7818 to set up an appointment at her earliest convenience.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 19, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]            Complainant: [redacted]             Vivint Account #: [redacted]            Date of Agreement: March 18, 2016                                                   To Whom It May Concern:   I have reviewed the additional information provided by Mr. [redacted] and appreciate the opportunity to respond.   In an effort to resolve Mr. Comb’s concerns, Vivint has removed the verbal extension of his contract which he did previously agree to. Mr. Comb’s original contract remains active and will be active until 2019 according to the contract which Mr. [redacted] did sign.   If Mr. [redacted] remains positive that he did not sign the Agreement, he may send a copy of his driver’s license or notarized signature to [email protected] and Vivint will review his claim.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 15, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 29, 2011           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint was cancelled on December 15, 2017. Vivint’s records show that on August 29, 2011, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed on February 29, 2015.  However, Vivint spoke with Ms. [redacted] regarding her alarm service on February 28, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a sixty (60) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.  Despite the validation of the above verbal extension, Mr. [redacted]’s agreement with Vivint has been canceled. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 24, 2008           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s Vivint account has been canceled effect immediately. Mr. [redacted] has no financial obligation with Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 7, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: October 28, 2011           To Whom It...

May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he wanted to cancel his account with Vivint, and did not get a response when he sent Vivint a letter requesting cancellation of the account. Mr. [redacted] desires cancellation of his Vivint account. After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint.  A representative from Vivint has contacted Mr. [redacted], in an effort to resolve these concerns.  Mr. [redacted] was informed his Vivint account is now cancelled. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

August 5, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  February 10, 2017 To Whom It May Concern: I have reviewed the information...

provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that there was damage to her home which resulted from the installation of the Vivint security system. She explains that all this damage has been repaired by Vivint save for damage to an intercom system in her home. Ms. [redacted] requests that Vivint arrange for repairs to this intercom system.Vivint’s records indicate that Ms. [redacted]’s home damage claim was assigned to a Vivint Claim Manager. This representative was unable to locate a contractor willing to provide an estimate or complete repairs to Ms. [redacted]’s intercom system. To proceed with this home damage claim Vivint requires that Ms. [redacted] obtain estimates from two contractors to repair the damage. Once Vivint has received these estimates from Ms. [redacted] they will proceed with resolving Ms. [redacted]’s claim. Alternatively Vivint has offered Ms. [redacted] $250 to resolve this claim. Ms. [redacted] should contact Vivint’s Home Damage department to proceed with either offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]

January 18, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  July 30, 2014 To Whom It May Concern: I have reviewed the information...

provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states due to her mother’s illness she is unable to properly use the system, and Vivint is not willing to assist her without a password her mother is unable to recall. As a result, Ms. [redacted] has now stopped payments to Vivint and has now received collection notices. Ms. [redacted] desires the cancellation of her mother’s account and the removal from collections. A representative from Vivint has recently been in contact with Ms. [redacted] in an effort to resolve her concerns. At this time, Vivint is currently waiting on Ms. [redacted] to provide documentation as to the diagnosis of her mother’s illness. Upon receipt of this documentation Vivint will review the account for cancellation. Ms. [redacted] has been provided with a Vivint representative’s direct contact information and may provide the requested document to this representative for faster processing. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 11, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 24, 2016          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. .  Mr. [redacted] notified Vivint of his equipment concerns on October 27, 2016, and an appointment was scheduled for October 28, 2016. However, Vivint’s records indicate that Mr. [redacted] canceled this appointment prior to the technician’s arrival. Mr. [redacted] notified Vivint of his equipment concerns on April 18, 2017, and an appointment was scheduled for April 20, 2017. During this appointment, the Vivint technition replaced Mr. [redacted]’s element thermostat with a new Vivint Element Thermostat. Mr. [redacted] again notified Vivint of his equipment concerns on April 25, 2017, and an appointment was scheduled for April 29, 2017. However, Vivint’s records indicate that Mr. [redacted] canceled this appointment when the technician arrived to his home. Additionally Mr. [redacted] was offered a credit to his billing account to cover two (2) months monitoring fee to which Mr. [redacted] declined.Vivint would like to ensure that Mr. [redacted] is able to utilize his system as intended, and will send a field service professional to his home at no charge. Should Mr. [redacted] still be experiencing complications with his equipment, I would advise him to call Customer Care at 1-800-216-5232, and schedule this appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 12, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 18, 2010           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that when he extended his System Purchase Service Agreement (“Agreement”) on August 28, 2015, under the condition that Vivint Inc. (“Vivint”) would mount the two security cameras. Mr. [redacted] states that the Agreement renewal is not valid because when he received the two security cameras, they were not mounted inside his home. Mr. [redacted] is requesting that Vivint void the agreement extension, allowing Mr. [redacted] to cancel at any time.A representative from Vivint has recently attempted to contact Mr. [redacted], in an effort to resolve this matter. Vivint’s records confirm that on May 5, 2016 Mr. [redacted]’s two cameras were mounted inside his home. Vivint believes this matter has been resolved and Mr. [redacted] has not expressed any other concerns with his system. Accordingly, cancellation of the Agreement is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 9, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 12, 2014           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by Vivint regarding the terms of her agreement, and the capabilities of the system. Ms. [redacted] desires the cancellation of the agreement without penalty.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Ms. [redacted] contacted Vivint on February 9, 2015, to request cancellation of her account. During this conversation with a Vivint representative, Ms. [redacted] was informed she is still within term and of her payoff amount if she wished to cancel early. Ms. [redacted] later contacted Vivint on July 15, 2015 and reported an issue with her garage door sensors. Ms. [redacted] requested a Vivint service appointment. As stated in Section 5 of the agreement, Vivint applied a $49.00 copay for a service. Ms. [redacted] asked for this fee to be waived. Vivint agreed to lower the fee to $24.00, and scheduled the appointment for July 24, 2015. On July 21, 2015, Vivint received a request to cancel the appointment. Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after March 2015.  As such, the account was cancelled for non-payment on July 30, 2015, and was sold to an outside collections agency in September 2015. Cancellation of Ms. [redacted]’s account is not warranted at this time, but Vivint would like to assist Ms. [redacted]. Vivint has agreed to forgive the past due amount and reactive her service with Vivint. Vivint has also agreed to give Ms. [redacted] premium service on her account for free. With premium service Ms. [redacted] can request a service visit with a Vivint Field Service Professional for free at any time. Vivint requests for Ms. [redacted] to please allow for 5 to 7 business days for Vivint to reactive the service before requesting an appointment.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 12, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: July 9, 2011            To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he has moved from his home in which his services are located. Mr. [redacted] states that he has attempted to cancel but his account has still been debited. As such, Mr. [redacted] desires cancellation of his System Purchase and Services Agreement (“Agreement”) and a refund of all monthly services charges since he initially requested cancellation. Vivint agrees to refund Mr. [redacted]’s final payment of $[redacted] and cancel his Agreement without penalty. As of the date of this letter, Mr. [redacted] has no further obligation to Vivint. Vivint’s records indicate that Mr. [redacted] contacted Vivint on September 23, 2014 requesting cancellation of his Agreement. He was informed at that time that Vivint requires a written Notice of Cancellation. Vivint received Mr. [redacted]’s Notice of Cancellation on March 27, 2016. Pursuant to Vivint’s thirty (30) day cancellation policy, Mr. [redacted]’s Agreement was scheduled to be cancelled on April 27, 2016. However, as a gesture of goodwill, Vivint cancelled the Agreement on April 12, 2016.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 28, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 12, 2016           To Whom It...

May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he had issues with the service from Vivint and that he the equipment has been removed from his home and he is back with his old security provider. As such, he wants the collection letters to stop.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account has been removed from collections, it is remaining canceled and the balance on his account has been cleared Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her response, Ms. [redacted] requests that Vivint provide proof regarding the account status for a customer whom she states has vacated a property which she owns, leaving behind equipment from their Vivint security system. Due to security concerns Vivint is unable to provide account information, including account status to an individual who is not the account holder without verification by way of a verbal passcode. Vivint apologizes for any inconvenience this may cause.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: January 26, 2012 To Whom It May Concern: In his rebuttal, Mr. [redacted] states Vivint continues to draft a payment from the account and has discontinued the service without informing him they were doing so. Mr. [redacted] request a refund of every payment made after February 2017. In Vivint’s previous responses, Vivint reported that Mr. [redacted]’s system signals were being received up until February 4, 2017. Vivint indicated they were waiting on Mr. [redacted]’s decision how he would like to proceed given his previous panel was being shut down due to the cell unit was no longer being supported. Vivint attempted to follow up multiple times with Mr. [redacted] to offer an upgraded panel or cancellation of the account; however, Vivint records indicate they never received a follow up call. As such the account remained active. This was until Vivint received Mr. [redacted]’s rebuttal on May 12, 2017. In this rebuttal, Mr. [redacted] requested the cancellation of the account as he had recently tested the system, but did not receive a call after an alarm was triggered. Although Vivint had previously informed Mr. [redacted] his system would not work given the cell unit was out of service in February 2017, Vivint agreed to close the account. Vivint stated this would be done in their May 2017 response. Vivint has not drafted a payment from Mr. [redacted] since May 12, 2017. However a refund is not warranted as Vivint actively reached out to Mr. [redacted] multiple times in order to resolve the concern with the system. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: June 3, 2015           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that his equipment has malfunctioned numerous times. He also expresses concern that he must be home in order for a technician to reboot and repair the system.  Mr. [redacted] desires cancellation without penalty and a refund of all monies paid to Vivint. Vivint agrees to cancel Mr. [redacted]’s account without penalty provided Vivint can remove the security equipment from his home. Customers must be present and able to handle the system as some issues can be repaired over the phone by troubleshooting. It is also policy to have the account holder present if it is required that a technician be dispatched to assess the repair. Vivint’s records indicate that on March 9, 2016 a technician was dispatched and repaired Mr. [redacted]’s security system. Vivint has been providing monthly monitoring service to Mr. [redacted]’s security system since install. As such, a refund for all monies paid to Vivint is not warranted.  I would advise Mr. [redacted] to contact Vivint or directly contact the representative that has reached out to him to schedule a time for a technician to remove the security equipment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]