Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for helping me resolve this matter. I want to add that I had the most positive experiences in the past with Vivint-whenever I needed them or their assistance. It was only when I tried to cancel my service that I had any issues with them (my phone call was transferred a lot and I was always given the run around). 
Sincerely,
[redacted]

January 15, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 14, 2014         To Whom It May Concern:I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] states that she will be taking her Vivint equipment with her and that Vivint will be responsible for replacing the pre-existing system. She states that Vivint did not receive authorization from the homeowner to install the system and that the technician did not receive authorization for the pre-existing system to be removed. At this time, Vivint will not be replacing the pre-existing system as Vivint is not liable for another company’s equipment.  It is Vivint’s position that the responsibility of gaining authorization to install equipment in a rented residence falls to the customer, not to Vivint. Vivint will not contact a potential customer’s landlord to seek permission to set up an account. Furthermore, Vivint will not discuss the details of an account with anyone who is not the account holder or authorized by the account holder. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 1, 2016Revdex.comPO Box 52035Shreveport, LA 71135-2035 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 4, 2015 ...

                       To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.In her complaint, Ms. [redacted] states that she was not told about upfront costs at the time of sale, and that she was dissatisfied with the 3-day Right of Rescission period.  She further states that she had equipment complications in the beginning that were not resolved by Vivint, and that she recently lost her job and was overcharged after a 3-month deferment of payments.  Ms. [redacted] desires cancellation of her Agreement without penalty and to have no further contact with Vivint Louisiana (“Vivint”).At this time, to assist Ms. [redacted] Vivint agrees to reduce her monthly services fee by 40%.  This also reduces the buyout amount of her Agreement by 40%.  Ms. [redacted]’s monthly fee will now be $35.99 for the remainder of her term.  Alternately, if she wishes to cancel her Agreement prematurely, her buyout will be $863.76 instead of $1,439.76. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement on June 4, 2015, in which she represented that she understood and agreed to the initial term of forty-two (42) months, the monthly services fee of $59.99 (plus any applicable taxes), and the one time activation fee of $99.00.  The Agreement states that the monthly services fee is payable monthly in advance, and the first monthly services fee is due on the date the Agreement is signed (Section 2.1).  On July 19, 2016, Ms. [redacted] was offered a 3-month deferment of her payments in consideration of her financial situation; however, due to a system error she was charged for the 3 months in November.  Vivint credited the payment amount back to Ms. [redacted]’s Vivint account on November 16, 2016, and her bank refunded the payment back to her.  As a courtesy, Vivint credited the 3 monthly services fees back to Ms. [redacted]’s account without adding the 3 months to the end of her Agreement term.  Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution.  Ms. [redacted] has been refunded for 3 months of service and her monthly services fee has been reduced by 40% for the remainder of her term.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 1701 Old Minden Rd Suite 32, Bossier City, LA 71111, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 8, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 28, 2014           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint maintains its position in that repair of the cameras rather than cancellation is the appropriate action. In an effort to assist Mr. [redacted] Vivint will upgrade his account to Premium Service. Mr. [redacted] will now have free technician visits and free battery replacements for the life time of his Agreement with Vivint. I would advise Mr. [redacted] to call into Vivint’s Customer Care department at ###-###-#### open 24/7 to schedule a time for a technician to come to his home and ensure that the equipment will operate efficiently.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 23, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: May 8, 2012           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by Vivint regarding the terms of her agreement, and was given an extended trial period. Ms. [redacted] desires cancellation of her agreement without penalty, and a refund of payments made to Vivint. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term. Ms. [redacted]’s trial period ended on May 24, 2012. Ms. [redacted] contacted Vivint on June 28, 2012, to request cancellation of her account. Ms. [redacted] was informed she was under agreement, but she was given a credit to assist her. Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after August 2013.  As such, the account was cancelled for non-payment on November 30, 2013, and was sold to an outside collections agency.  Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

November 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 19, 2013           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that she had a false alarm from her smoke detector that resulted in the fire department showing up at her home when she requested them to not be sent. Further Ms. [redacted] alleges that she did not sign a contract that extended for more than two (2) years. Ms. [redacted] desires cancellation. Vivint’s records indicate that on July 26, 2015 Vivint did receive an alarm from Ms. [redacted]’s smoke detector. Vivint had made contact with Ms. [redacted] in an effort to make sure everything was alright, since Ms. [redacted] did not have her verbal password the fire department was sent to her home. Vivint requires a verbal password with alarm events to ensure that Vivint is speaking with the correct customer, without this verbal password Vivint will dispatch the correct authorities. Further, before any equipment was installed in her home Ms. [redacted] completed a Pre-Installation survey with Vivint’s Account Creation department. Every customer must complete this survey prior to entering an Agreement, if a customer does not complete this survey Vivint will not enter into an Agreement with the customer. The purpose of this survey is to extend the offer that has been made and to verify that the customer understands their commitments to Vivint as outlined in the Agreement. Ms. [redacted] completed this survey on April 19, 2013, she represented that she understood that she was responsible for paying the monthly service fee for the initial term of forty two (42) months.Due to Vivint’s alarm policy and Ms. [redacted] representations during the Pre-Installation survey cancellation is not warranted at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 1, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Lemonica W[redacted] Vivint Account #: [redacted] Date of Agreement: June 20, 2015           To Whom It May Concern:In her rebuttal, Ms. W[redacted] alleges that she has been attempting to cancel her account with Vivint, and that her issue has not yet been resolved.  Vivint’s records show that Mr. Earl W[redacted] is the sole signer of the Purchase and Services Agreement related to this account.  As such, a representative from Vivint has continued to be in contact with Mr. W[redacted] in an effort to resolve this matter.  Military cancellation is warranted in this case; however, Mr. W[redacted] has indicated that the new homeowner may wish to take over the service and remaining term of the Agreement. Vivint’s records indicate that this matter is in progress, and Vivint’s representative will be available to assist Mr. W[redacted] in resolving this matter at his convenience.  Vivint will not charge Mr. W[redacted] for service while this matter is in progress.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 1, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 9, 2016                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve her concerns. This representative is in the process of fully resolving Mr. [redacted]’s concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Nykia P[redacted] Vivint Account #: [redacted] Date of Agreement: September 4, 2013          To Whom It May Concern:I have...

reviewed the information provided by Ms. P[redacted] and appreciate the opportunity to respond. In her complaint, Ms. P[redacted] alleges that she was misled by a Vivint representative regarding contract terms, and has now moved and is unable to cancel her agreement.  Ms. P[redacted] further alleges that she has been paying for service that she has not been receiving for many months.  Ms. P[redacted] desires cancellation of the Agreement without penalty, and a refund of monies paid to Vivint during the time she has been without service.  Vivint’s records indicate that prior to the installation of any equipment, Mr. Noble P[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. P[redacted] completed the required Pre-Installation Survey on September 4, 2013. During the recorded Pre-Installation Survey, Mr. P[redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. P[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. P[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Vivint addressed with Mr. and Ms. P[redacted] their issue with the sales representative in December 2013, and the issue was resolved at that time.  Pursuant to the signed Purchase and Services Agreement, cancellation of Ms. P[redacted]’s agreement without penalty is not warranted at this time. Vivint’s records further show that Ms. P[redacted] notified Vivint of her move in August 2014, and she was given her cancellation options.  Vivint applied three (3) months credit to her account at that time, and advised her to call back to schedule the move of her equipment. Vivint did not receive further correspondence from Ms. P[redacted] regarding her move.  Despite this, Vivint has forgiven the past due balance on Ms. P[redacted]’s account, which covers more months of service that were charged to the account after she had moved.A representative from Vivint has recently contacted Ms. P[redacted], in an effort to resolve these concerns.  Vivint is willing to move equipment to Ms. P[redacted]’s new home at no cost to her at this time.  Alternately, should Ms. P[redacted] wish to cancel her agreement prematurely, Vivint is willing to reduce her payoff amount.  Ms. P[redacted] has also been offered payment plans for this reduced payoff option.  If Ms. P[redacted] wishes to take advantage of either of these offers, I would advise her to contact the representative she has been working with directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 18, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: May 9, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his security equipment has not worked properly since it was installed in his home. As such, Mr. [redacted] desires cancellation without penalty of his System Purchase and Services Agreement (“Agreement”). Vivint agrees to cancel Mr. [redacted] account without penalty and refund the cost of his outdoor camera and its installation fee provided Vivint can remove the equipment from his home. Vivint’s records indicate that Mr. [redacted] was provided with a three day Right of Rescission (“ROR”) period when he entered into his Agreement on May 9, 2015 in which he could try out Vivint’s equipment and cancel for any reason within that timeframe. Vivint granted another three day ROR period on June 1, 2015 when the panel and cameras were replaced so that Mr. [redacted] could again try out the equipment, make sure it was working properly for his needs and cancel for any reason on or before June 3, 2015. Mr. [redacted] did not request cancellation within either of these ROR periods and the service remained active. Vivint has continued to provide monthly monitoring service to Mr. [redacted]’ home since the Agreement was signed. As such, a refund for months paid while the Agreement was active is not warranted. Nevertheless, Vivint agrees to the above resolution. If Mr. [redacted] would like to take advantage of this offer I would advise him to contact the Vivint representative who has attempted to reach him to schedule a time for a technician to remove the Vivint equipment from his home. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 15, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 18, 2017                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has been double-billed since November 2017. Ms. [redacted] requests a refund.   Vivint’s records indicate that the funds have been refunded to Ms. [redacted]. The remaining amount of $93.89 was refunded on February 12, 2018. Ms. [redacted] should expect to receive the refund within 7-10 business days from that date.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
To whom it may concern, I have received messages from two people at vinint leaving contact information for me to return their calls and despite my efforts I still have not heard back from either of them.Abbey from the executive resolution team left two messages to return her call at855 898 8909 ext 30472. I have left three messages to call me back at [redacted] and have not got a response yet.And Matt B[redacted] at 801-222-5875 from the legal department. I have been unsuccessful in leaving Mr. B[redacted] a voicemail as the number he left me does not have a valid voicemail box set up. I tried texting him to have him return my call with no response.The damages to my home have still not been repaired.I am hopeful for a resolution.Respectfully,[redacted]
Sincerely,
[redacted]

September 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 26, 2011 Date of Addendum: November 26, 2014        To...

Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has been without Vivint service since January of 2017 due to an issue with the cellular chip in his control panel. Mr. [redacted] explains that he has attempted to discontinue service and that Vivint continues to bill him. Mr. [redacted] requests cancellation of his Agreement and a refund of payments made during the time he was without service. A Vivint representative has contacted Mr. [redacted]’s wife Veronica [redacted] and agreed to refund payments made between January 22, 2017 when service to Mr. [redacted]’s panel ceased and September 5, 2017 when a Vivint representative visited Mr. [redacted]’s home to replace the cell chip and resolve service issues. A refund in the amount of $314.93 has been processed to Mr. [redacted]’s account. He can expect to receive this refund within the next 7-10 business days.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 10, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 14, 2014                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he requests a copy of his System Purchase and Services Agreement (“Agreement”).   A representative from Vivint has sent Mr. [redacted] a copy of his Agreement to the email address that was provided in his complaint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 24, 2017 Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: December 13, 2014           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Ms. [redacted] requested a follow up call next week to discuss her concerns. The representative will be in contact with Ms. [redacted]. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 6, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he has numerous problems with arming his system and despite a technician visiting his home his issues have remained unresolved. Mr. [redacted] desires cancellation of his System Purchase and Services Agreement (“Agreement”) without penalty. Vivint’s records indicate that a technician was sent to Mr. [redacted]’s home on June 9, 2016 to inspect the alarm system and make any repairs. The technician determined that equipment needed to be repaired but Ms. [redacted], who is the account holder, refused service stating that she would prefer to cancel her service rather than repair her system. As such the issues were never resolved. Since Vivint has not had a chance to resolve the equipment issues cancellation of the Agreement without penalty is not warranted. Mr. [redacted] has another appointment scheduled for July 13, 2016 to repair the security equipment in his home. As an effort of goodwill and at no additional cost, Mr. [redacted]’s account has been upgraded to Premium Service. Premium Service will provide Mr. [redacted] with free technician visits and free battery replacements for the remaining term of his Agreement. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response.  Initially the complaint surrounded the defective panel and poor service in responding to the defective panel.  The settlement was contingent on correcting both aspects of the complaint (poor support and defective equipment).  A technician responded and installed a new panel, but failed to install it properly.  1.  The driveway camera did not operate.2.  The inside camera did not operate.3.  The new panel was installed with outdated software and the technician did not bother to update it.The customer was forced to spend 2-3 hours troubleshooting the system on his own and with assistance of technical support.  While a defective panel may be an anomaly (panel is still unproven over time) the service appears to have established a negative trend.  It appears one can only be happy with Vivint if they are willing to work for Vivint,  Fair compensation for the customers time spent working for Vivint is $100.  The additional $100 should be added to the credit already established for the initial complaint.  If this happens without contention the customer will drop the complaint.   
Sincerely,
Douglas C[redacted]

October 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: June 4, 2016           To Whom It May...

Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she has had issues with the service. Ms. [redacted] requests that her account be canceled.A representative from Vivint has recently contacted Ms. [redacted] over the phone in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. An appointment has been set for a Vivint technician to come out to Ms. [redacted]’s home to fix the issues she has experienced on October 15, 2016 Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.    If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Same old, same old. A rep for Vivint sat at our kitchen table , initialed our contract telling us " a term one year " we could cancel , if desired. We desire to cancel. A rep for our company. , Vivint. [redacted]I can assume, YOUR rep's word and initials mean nothing.

August 31, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 27,...

2017        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was promised a refund of monies paid for Vivint’s equipment, but that she has not received the refund yet and is unable to get a hold of Vivint’s representative.  Ms. [redacted] desires a refund of $553.49.  Vivint’s records indicate that a refund in the amount of $553.49 was processed by Vivint to go back to the credit card on file on August 23, 2017.  Ms. [redacted]’s account is cancelled, and she has no further obligation to Vivint and will not be responsible for the equipment in her home.  I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer