Vivint Smart Home Security

June 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Jessica P[redacted]  Vivint Account #: [redacted] Date of Agreement: April 21, 2015           To Whom It May...

Concern:I have reviewed the information provided by Ms. P[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. P[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. P[redacted]’s satisfaction. Ms. P[redacted] will receive further communication from Vivint once an appointment is available for her cameras to be installed. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as Vivint follows through with cancellation of my contract without any penalty and refund/credit the account I will be satisfied. 
Sincerely,
[redacted]

November 27, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 15, 2017                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she attempted to cancel her account within her allotted time period. She explains that she was given 30 days to cancel the account. Ms. [redacted] requests that Vivint cancel her account.   At this time, Vivint is not willing to cancel Ms. [redacted]’s account without penalty.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 15, 2017.   During the recorded Pre-Installation Survey, Ms. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $49.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Pursuant to the System Purchase and Services Agreement, the customer is required to send a Notice of Cancellation (“NOC”) 30 days prior to cancellation. Vivint’s records indicate that Ms. [redacted] sent Vivint a NOC outside of the allotted time period on August 28, 2017.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

September 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 15, 2017          To Whom It May Concern:In her rebuttal, Ms. [redacted] states that Vivint’s representative did not state verbally that she would have 2 separate charges, and told her that the credit check was just part of getting approved.  Ms. [redacted] claims that she was not aware of the equipment charge and that Vivint’s representative did not sell her the product in the most accurate or understanding manner.  Vivint apologizes for any misunderstanding at the time of sale, and as such has agreed to reduce Ms. [redacted]’s monthly services fee by 25% for the remainder of her Agreement term.  Vivint is unable to rescind the credit check run by Citizen’s Bank for the equipment loan.Vivint maintains its position that, by conducting the pre-installation telephonic survey, it made an effort to confirm the terms and conditions of the Agreement with Ms. [redacted]. During this recorded Pre-Installation Survey on May 15, 2017, Ms. [redacted] represented that she understood that her monthly services fee, payable to Vivint, would be $49.99 and her monthly equipment loan payment, payable to Citizen’s Bank, would be $21.31, for a combined monthly total of $71.30 (plus any applicable taxes).  She represented that she was aware that both her loan and her Vivint Agreement have an initial term of sixty (60) months. Further, Ms. [redacted] represented that she had reviewed a copy of her Agreement and that Vivint’s representative had explained the terms on the Agreement and did not make any promises which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.   Despite this information, Vivint agrees to the above resolution.  Effective October 15, 2017, Ms. [redacted]’s monthly services fee payable to Vivint is reduced from $49.99 to $37.49.  This will bring her monthly total for service and equipment to $58.90 (plus any applicable taxes).  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 14, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: June 2, 2014           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states her husband’s account was sent to collections with her name attached. Ms. [redacted] disputes she authorized use of her name on the account. Ms. [redacted] desires her name to be removed from collections.A representative of Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. Vivint reviewed the account and have agreed to remove Ms. [redacted]’ name. As such, Vivint has contacted the collection agency and requested removal of Ms. [redacted]’s name from the debt. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

October
29, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

[redacted]            Vivint Account #: [redacted]             Date of
Agreement: March 7, 2015To Whom It May Concern:I have reviewed the information
provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted]
alleges that her alarm had gone off numerous times due to a faulty sensor. Ms. [redacted]
desires a credit for the time her sensor was not working correctly. Vivint’s records indicate that
the equipment that was giving Ms. [redacted] issues was preexisting equipment from
another home security system. Vivint does not have a warranty for preexisting
equipment. Ms. [redacted] first made Vivint aware of the system issues on March 14,
2015 a technician was able to replace the preexisting sensors with Vivint
sensors on June 10, 2015. Vivint believes the issue to be resolved. Never the less Vivint will agree
to place a credit to Ms. [redacted]’s account. After calculating the downtime for
two (2) sensors being down the total credit would be $[redacted], Vivint will
however apply a credit for three (3) months of service to Ms. [redacted]’s account
as an act of good will. If Ms. [redacted] is still experiencing issues with her
system I would advise her to call into Vivint to schedule a technician. If you have further questions or
concerns regarding this response, please respond to either our mailing address:
4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####,
attention Department 160 – Legal.    Sincerely, Nathan *. W[redacted]

December 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 4, 2013          To Whom It May Concern:In her rebuttal, Ms. [redacted] alleges that she did not know about the 48 month obligation of the Agreement. She further alleges that she does not use her appliance adapter, but does not want to spend time and money having Vivint remove it from her home. Ms. [redacted] alleges that the reduction of her monthly fee by $8.00 is not acceptable to her.  Vivint maintains its position that cancellation of the Agreement is not warranted as Ms. [redacted] represented to Vivint prior to installation that she understood and agreed to the initial term of forty-eight (48) months.  Vivint acknowledges that Ms. [redacted] has not been utilizing her appliance adapter.  As such, Vivint will no longer charge Ms. [redacted] the $8.00 that she pays monthly for the use of her thermostat and appliance adapter.  Ms. [redacted] stated in her rebuttal that she would like Vivint to remove the fee from her account without retrieving the equipment, and as stated in Vivint’s previous response, Vivint has done just that.  Ms. [redacted] may continue to utilize the thermostat remotely at no additional cost each month, as she will only be charged for basic security. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:It is true that I have been contacted by Vivint and that the situation has been partly resolved.  However, the issue -- which pertains to equipment that needs to be installed -- has not been fully resolved as I have been advised by Vivint that the promised equipment will not be available for at least another month.  Accordingly, I have agreed to follow up again with Vivint in early August to see if the promised equipment is available then.   Until the equipment is delivered or installed, it's inaccurate to say that the situation has been fully resolved.  
Sincerely,
Bayardo A[redacted]

August 26, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Stephen R[redacted]  Vivint Account #: [redacted]  Date of Agreement: July 25, 2015          To Whom It May...

Concern:I have reviewed the information provided by Mr. R[redacted] and appreciate the opportunity to respond. In his complaint, Mr. R[redacted] alleges that he was misled by a Vivint representative regarding the length of his trial period. Mr. R[redacted] now desires the cancellation of his agreement without penalty.Vivint’s records indicate that prior to the installation of any equipment; Mr. R[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. R[redacted] completed the required Pre-Installation Survey on July 25, 2015.  During the recorded Pre-Installation Survey, Mr. R[redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. R[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. R[redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.    Mr. R[redacted] notified Vivint of his desire to cancel on August 4, 2015. Mr. R[redacted] was informed he was past his Right of Recession period. Vivint’s Right of Rescission is normally 3 day after the installation of the equipment. During this time the customer can cancel the agreement without penalty.  Mr. R[redacted] called into Vivint’s Customer Loyalty department on August 12, 2015, and alleged that his sales rep offered a 30 day Right of Rescission. Vivint’s representative reached out to Mr. R[redacted]’s sales representative to confirm if this was an offer made. Mr. R[redacted]’s sales representative claims to have not made this offer to Mr. R[redacted]. Vivint is unable to offer a 30 day Right of Rescission period. Cancellation of Mr. R[redacted]’s account is not warranted at this time. Should Mr. R[redacted] wish to cancel his Vivint agreement prematurely, he may pay off the remaining balance on his account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. If Mr. R[redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 28, 2014           To Whom It May Concern:  I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that she moved residences but Vivint would not allow her to cancel her System Purchase and Services Agreement (“Agreement”). Ms. [redacted] desires her Agreement cancelled without penalty and a refund of monies paid to Vivint since June 30, 2016. Vivint agrees to cancel Ms. [redacted]’s Agreement without penalty as a gesture of goodwill. As of the date of this letter Ms. [redacted] has no further obligation to Vivint. Vivint’s records indicate that Ms. [redacted] entered into her Agreement on June 28, 2014. By signing her Agreement Ms. [redacted] agreed to pay a monitoring fee of $69.99 plus any applicable taxes each month for an initial term length of forty-eight (48) months. Nevertheless, Vivint agrees to the above resolution. However, Vivint has been providing service to the alarm system and a refund of monies paid to Vivint since June 30, 2016 is not warranted.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I apologize for the late responce,we were on vacation....I accept the response from Vivinit..and the releasing me from the contract..Thank you for your help..Sincerely,
[redacted]

March 3, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: June 26, 2015...

          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he requested an upgrade of his service when he was no longer in contract, but had problems with the technician and did not have the new equipment installed. Mr. [redacted] further explains that he requested cancellation of the upgrade, a refund of the $350.00 he had paid for it, and cancellation of his service but Vivint advised that he could not cancel as he was in a contract. Mr. [redacted] desires cancellation of his current service with Vivint. At this time, Vivint agrees to cancel the extended term of Mr. [redacted]’s Agreement which was dependent on the equipment upgrade, and has waived March’s services fee to assist Mr. [redacted] further.  In addition, Vivint will reduce the monthly services fee by $20.00 for the remainder of the initial term of the Agreement.  Vivint refunded Mr. [redacted] the $350.00 he paid for the upgrade by sending a check on February 23, 2018.  Vivint’s records show that Mr. [redacted] signed a System Purchase and Services Agreement on June 26, 2015 with an initial term of forty-eight (48) months and a monthly services fee of $68.99, plus any applicable taxes, during that term.  This initial term will end on June 26, 2019.Vivint agrees to the above resolution and apologizes for any inconvenience experienced in this process.  Mr. [redacted] will not be responsible for the extended term but will remain responsible for the remainder of his initial term. His monthly services fee has been reduced to $48.99, plus any applicable taxes, and March’s fee has been waived. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: June 14, 2014           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he was told that his monthly payment would be lowered to $35.00 a month. As such, Mr. [redacted] requests that his payment be lowered.A representative from Vivint has recently contacted Mr. [redacted] over the phone in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: March 4,...

2017        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was incorrectly charged $74.90 for a sensor and has been told by Vivint representatives that this money would be refunded or credited to her account, but that this has not happened.  Ms. [redacted] desires for this overcharge to be corrected immediately.  Vivint’s records indicate that credits have been applied to Ms. [redacted]’s Vivint billing account in the amount of $94.15 as of July 14, 2017 to resolve this matter.  There has been a past due balance on Ms. [redacted]’s account as all monthly services fees have not been paid in full.  However, this recent credit reduced the past due balance on the account from $181.60 to $87.45.  I apologize for any undue delay in this process.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 16, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 10, 2014          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by Vivint’s sales representative regarding the terms of her Agreement.  Ms. [redacted] recently moved from her home and has been unable to cancel her Agreement.  Ms. [redacted] desires cancellation of her Agreement without penalty, a refund of three (3) months of service she was told would be free, and a refund of her payment for service in September 2015.  Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement, in which she represented that she understood and agreed to the initial term of forty-two (42) months, and that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Ms. [redacted] also participated in a telephonic Pre-Installation Survey upon installation of her Vivint system in which she represented that her sales representative had not made any promises to her that were not written on the signed Agreement. Vivint relied on these representations to ensure that Ms. [redacted] understood the terms of her Agreement.  Cancellation of the Agreement without penalty is not warranted at this time.I have applied three (3) months credit to Ms. [redacted]’s billing account to assist her at this time.  Should Ms. [redacted] wish to cancel her agreement prematurely rather than move the system or transfer the account to a third party, her payoff amount (after the applied credit) would be $[redacted]; however, Vivint is willing to reduce the payoff amount by 40%, bringing the total payoff amount to $[redacted].  If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: August 21, 2015           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint, he explains that his store was broken into and the Vivint alarm system did not go off and that Vivint has altered his alarm history on that day. As such Mr. [redacted] requests that his account with Vivint be canceled and Vivint reimburse him for the damaged and stolen property.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that Ms. [redacted] entered into an agreement with Vivint on August 21, 2015. Mr. [redacted] agreed to an original agreement term of forty-two (42) months and to pay Vivint a monthly service fee is $69.99 plus any taxes each month of that term. By signing the agreement Mr. [redacted] also agreed to section 6: Repair Service which states, “We do not warrant that the System will always detect, or help prevent, any burglary, fire, hold-up or other such event. We do not warrant that the System cannot be defeated or compromised or that it will always operate.” Mr. [redacted] also agreed to section 18: Vivint is not an Insurer; Limitation of Liability which states, “You understand that: (A) we are not an insurer of your premises, property or the personal safety of persons in your premises; (B) you are solely responsible for providing any life, health or disability insurance for yourself and persons who use the System, and insurance on your premises and its contents” Further, Vivint does not allow for any changes to a customer’s alarm history. A customer’s alarm history is recorded on the customer’s panel then sent to data storage. Due to these facts, cancellation of Mr. [redacted]’s account without penalty and reimbursement for damaged or stolen property is not warranted.However, in an effort to assist Mr. [redacted] Vivint is willing to discount Mr. [redacted]’s contractual buyout fee by fifty-five (55) percent if Mr. [redacted] would like to terminate his agreement early. Or give Mr. [redacted] five (5) free months of credit on his account. If Mr. [redacted] would like to proceed with one of these resolutions or if he has any questions he may contact the Vivint representative who reached out to him.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 4,...

2008           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she fulfilled the initial term of her Agreement and requested cancellation of her account when she moved from her home, but that Vivint would not cancel her account for thirty (30) days. Ms. [redacted] desires cancellation of her Agreement as of the day she verbally requested cancellation. Vivint’s records show that Ms. [redacted] signed an agreement with Vivint on June 4, 2008, in which she agreed that service would continue automatically after the initial term of sixty (60) months, unless cancelled in writing no less than 30 days before the next renewal term (System Purchase and Services Agreement, Section 2.4).  A written notice of cancellation was provided by Ms. [redacted] on December 22, 2015.  As such, her service would be cancelled on January 21, 2015.  At this time, in an effort to assist Ms. [redacted], Vivint will cancel her Agreement, effective immediately.  Ms. [redacted] will not be charged any further for service, and she has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 23, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 18, 2009             Date of Addendum: May 15, 2014                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has been unable to cancel her account. Ms. [redacted] requests cancellation or her account.   At this time, Vivint is willing to remove Ms. [redacted]’s account from collections and it will remain cancelled.   Vivint spoke with Ms. [redacted] regarding her alarm service on May 15, 2014.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Vivint’s records indicate that Ms. [redacted] stopped making her monthly payments after January of 2016. As such, Ms. [redacted]’s account was closed and sent to collections in December of 2016.   Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states a sales representative from Vivint are constantly visiting his home attempting to sell him a security system although he has told them to stop. Mr. [redacted] wishes for the sales representatives to cease contacting him.  The sales representative in question is employed by [redacted]. (“[redacted]”). Mr. [redacted]’s request to no longer be contacted has been reported to [redacted] regarding the Vivint dealer who knock at his door.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer