Vivint Smart Home Security

July 30, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Kathleen B[redacted] Vivint Account #: [redacted] Date of Agreement: July 21, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. B[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. B[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. B[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 12, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 3, 2016           To Whom It May Concern:I have reviewed...

the information provided by Mrs. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that this matter has been resolved to Mrs. [redacted]’s satisfaction. Mrs. [redacted] Vivint account was cancelled on April 7, 2017. Additionally, Mrs. [redacted] was issued a refund in the amount of $341.20.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Angela M[redacted]

November 23, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant:  [redacted]Vivint Account #: [redacted]Date of Agreement:  July 2, 2012To Whom It May Concern:I have reviewed the information provided by...

Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has done everything in order to have the account closed in January 2016. Mr. [redacted] desires the confirmation of the cancellation date. Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months. He also represented that he would pay a monthly monitoring fee of $68.99 each month, plus applicable taxes, during that term. In Section 2.4 states:The initial term of this agreement starts on the day this agreement is signed and continues for forty-two (42) months, and will automatically continue from year to year thereafter unless cancelled by either of us in writing no later than thirty (30) day before the end of the original term or any renewal term.Vivint’s records indicate that Mr. [redacted] has not provided Vivint with a written notice of cancellation. In order for Mr. [redacted]’s account to be cancelled in January 2016, Vivint must receive a written notice of cancellation 30 days prior to requested cancellation date. Mr. [redacted] may send in this notice to [redacted]@vivint.com. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-#### attention Department 160 - Legal.Sincerely, Nathan *. W[redacted]

December 30, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 25, 2015          To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that his equipment is not working and that his System purchase and Services Agreement (“Agreement”) does not notify him of his cancellation fees. After further review, Mr. [redacted]’s Agreement states that he would be responsible to pay the remainder of the Agreement if he chooses to cancel early under Section 13. A copy of his Agreement may be sent to him if he would like. Vivint Inc. (“Vivint”) would also be willing to offer a one (1) month credit for his services not working and is always willing to troubleshoot and schedule technicians for equipment that is not functioning. I would advise Mr. [redacted] to contact Vivint’s Customer Care department at ###-###-#### if he desires a copy of his Agreement and to accept this offer.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 16, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 27, 2013                 ...

       To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges to having equipment complications with his security system that have not been resolved, and he believes that the system is not installed correctly.  Mr. [redacted] desires credit for the time he was without service and cancellation of his Agreement without penalty. Vivint’s records show that Mr. [redacted] notified Vivint of his equipment concerns, and Vivint scheduled service appointments to address these issues.  A Vivint Field Service Professional was dispatched to Mr. [redacted]’s home on July 7, 2015, and at this visit the smoke detector was moved to decrease false alarms.  Another service appointment was scheduled for October 9, 2015 to address the panel issues, but nobody was available at the home when Vivint’s technician arrived.  Vivint applied one month downtime credit to Mr. [redacted]’s account in March 2015.Mr. [redacted] signed a Purchase and Services Agreement upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months, and the monthly monitoring fee of $[redacted].  Vivint attempted to resolve Mr. [redacted]’s equipment issues, and cancellation of his Agreement without penalty is not warranted.Vivint’s records show that Mr. [redacted]’s account was cancelled due to non-payment on September 29, 2015, and was transferred to an outside collections agency.  Mr. [redacted] must settle the balance of his account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 6, 2011           To Whom It...

May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had difficulty canceling his account. As such, Mr. [redacted] requests that his account be cancelled.A representative from Vivint has recently contacted Mr. [redacted] over the phone in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Vivint has cancelled Mr. [redacted]’s account without any penalty. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.    20If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Wes and Janel N[redacted] Vivint Account #: [redacted] Date of Agreement: June 7, 2014           To Whom It May Concern:I have...

reviewed the information provided by Mr. and Ms. N[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. N[redacted] in an effort to resolve these concerns. Vivint’s records indicate that this matter has been resolved to Mr. N[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 22,...

2016           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction.  Following a scheduled appointment for equipment removal on August 25, 2016, Mr. [redacted] will have no further obligation to Vivint and will be refunded his payment.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Virginia M[redacted] Vivint Account #: [redacted] Date of Agreement: April 18, 2014           To Whom It May Concern:I have...

reviewed the information provided by Ms. M[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. Donald V[redacted] (the account holder) in an effort to resolve these concerns. Vivint’s records indicate that this matter is being resolved to Mr. V[redacted]’s satisfaction.  Mr. V[redacted] may contact the representative he has spoken with if he has any further concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 3, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: May 1,...

2015          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was misled by a Vivint representative regarding the initial term, and that now she is unable to cancel her Agreement.  She also claims that the equipment is faulty and that there are holes in her door from the installation.  Ms. [redacted] desires cancellation of the Agreement for a reduced payoff amount, or for all of her equipment to work and her door to be repaired.  At this time, Vivint agrees to reduce Ms. [redacted]’s monthly services fee by 50% for the remainder of her initial term.  This will also reduce the payoff amount by 50% should she wish to cancel her Agreement prematurely.  Vivint remains willing to schedule a service visit with Ms. [redacted] to address her issues with the equipment. Vivint provided compensation to Ms. [redacted] on September 10, 2015 for the repair of her door after installation. Vivint’s records indicate that on May 1, 2015 Ms. [redacted] signed an Agreement with an initial term of sixty (60) months and a monthly services fee of $74.99, plus any applicable taxes, during that term. She also completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department and represented that she understood and agreed to the terms of the Agreement.  Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution.  Beginning in February 2018, Ms. [redacted]’s monthly services fee will be $29.99 (plus any applicable taxes) for the remainder of her initial term.  Alternately, she may contact Vivint’s Customer Loyalty department at 1-800-216-5232 if she would like to pay the reduced balance and cancel her Agreement.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: Jenny [redacted] Vivint Account #: [redacted] Date of Agreement:  June 20 2014 To Whom It May Concern: I have reviewed the information...

provided by Ms. Jenny [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that Vivint was not able to dispatch authorities to her home correctly. Ms. [redacted] desires to cancel the Agreement without penalty.  Vivint’s records show Ms. [redacted] has notified Vivint of this concern, and the issue has been attended to and resolved.Should you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted] attention Department 160 - Legal. Sincerely, Nathan *. [redacted]

October 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: November 25, 2011           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s Vivint account has been cancelled since October 7, 2016. Mr. [redacted] has no further obligation to Vivint. Vivint apologizes for any inconveniences this may have caused. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because: Vivint's Legal division contacted me and said they will cancel my contract. They never addressed the refund that I requested. 
Sincerely,
Brandon B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 22, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Janai A[redacted]  Vivint Account #: [redacted] Date of Agreement: June 9, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. A[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. A[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. A[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement:  June 17, 2014 To Whom It May Concern: I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that her cameras has not been recording or functioning properly and the panel is experiencing communication issues. Mr. [redacted] desires to cancel the Agreement without penalty.  Vivint’s records show Ms. [redacted] has notified Vivint of this concern, and the issue has been attended to and resolved.Should you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted] attention Department 160 - Legal. Sincerely, [redacted]. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  
I would like to accept the resolution of paying 50% Of the remaining balance as outline in the business' response and cancellation the contract with NO negative reports to credit bureaus and no further contact for marketing, renewal of comtract or otherwise.
Sincerely,
[redacted]

December 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: November 19, 2016           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] she explains that there was some issues with her billing account. As such she requests a refund of all money paid to Vivint and cancelation of her account.A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. In an effort to help Ms. [redacted] and to resolve this issue. Vivint can cancel the account without any additional charges, if Ms. [redacted] will allow a Vivint technician to come to her home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled and a refund of $170.42 will be issues back to Ms. [redacted]. If Ms. [redacted] wishes to pursue this resolution or if she has any questions or concerns Ms. [redacted] may contact the Vivint representative that reached out to her directly.     If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer