Volkswagen of Corpus Christi

Irrelevant! In response to [redacted] a conversation about visiting with [redacted] was never mentioned by anyone from the dealership prior to my revisit.? Furthermore, no one said anything about another vehicle being offeredStop with the smoke screen attempts of covering up the truth.? I was specifically told prior to going up there the second time that the dealership would offer the original priceThis complaint is not about monetary valueThis complaint is about customer service and how you see and value the publicDon't assume the entire public is naive to your practicesStop wasting peoples time! A company only strives and succeeds by? practices of honesty, trust and faithI have neither of these for this dealership? ? Complaint: [redacted] I am rejecting this response because: Regards, Felix De Leon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is my understanding that a MIL (check engine light) is not a issue to be taken lightlyApparently the company and insurance people see it differentlyIf so, the MIL should be eliminated from the computer systemOtherwise why is it there.? I? find that this resolution is satisfactory to me I found out from the insurance person I talked to that the repair company, whoever it may be, must be licensed and accepted by the company for payment of the repairThis means I can go to any repair center, as long as the insurance accepts it, and get repairs doneIf I had known this before, I would have gone elsewhereI will never nor refer anyone to CC Volkswagen for anythingAlthough the car is what I was looking for, the dealer was not Regards, [redacted]

We understand what happened and want to assure [redacted] that this is not a common business practice of this dealership Again, we apologize for this unfortunate situation

Unfortunately, this was a federal court ordered buy back between VW of America and the customer, Mr*** VW of America is the party responsible to complete the pay off on MrRose’s car I am very sorry for any inconvenience or confusion this has caused to Mr*** We have passed this information on to the settlement team that was provided by VW of America in hopes that they can review this for Mr***Sincerely, VW of Corpus Christi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is my understanding that a MIL (check engine light) is not a issue to be taken lightlyApparently the company and insurance people see it differentlyIf so, the MIL should be eliminated from the computer systemOtherwise why is it there I find that this resolution is satisfactory to me I found out from the insurance person I talked to that the repair company, whoever it may be, must be licensed and accepted by the company for payment of the repairThis means I can go to any repair center, as long as the insurance accepts it, and get repairs doneIf I had known this before, I would have gone elsewhereI will never nor refer anyone to CC Volkswagen for anythingAlthough the car is what I was looking for, the dealer was not Regards, [redacted]

I understand your frustration with your vehicle However, we are not a Mini dealer and do not have access to any service campaigns as you suggest in your response Before any used vehicle is placed on our lot for sale, we have our technicians perform an inspection process If there is something found in need of repair that affects the drivability or safety of the vehicle, we make the necessary repairs or sell it at auction if the repairs exceed good business practices This vehicle was running when we took it in on trade and there was considerable money spent on reconditioning The check engine light came on after it left the service department and we made the necessary repairs to correct what was triggering the light Unfortunately, the light came back on after you picked it up Once again, we made repairs, cleared the codes in the electronic control module, test drove the car and the light did not come back on We had no reason to believe that we didn't have a good fix If you look at the sequence of events, Volkswagen of Corpus Christi made good faith efforts to correct the check engine light problem and at our expense At no time did we ever have any indication there was a problem with the timing chainWe sell a lot of different makes and models and do not have access to any of their service bulletins other than Volkswagen As I stated in my previous correspondence, there is no way we could have predicted the timing chain was going to break The vehicle was running when it left here We lost money on the sale of the vehicle and we also spent money on repairs after the vehicle was sold If there was something that we did wrong that caused the failure, we would be having a different conversation but there wasn't We are very sorry, but we cannot assume liability for the timing chain breaking

I spoke to [redacted] yesterday about his vehicle and concerns I told him that I needed oil change receipts and that I am very interested in helping him getting his vehicle repaired Once we receive the documentation proving he has kept the maintenance up on his vehicle, we will be happy to perform the needed repairs

My name is Eddie Lee and I am the General Manager and Partner of Volkswagen of Corpus Christi? I have reviewed the situation with [redacted] o Polanco? Apparently the vehicle [redacted] was interested in was a fresh trade that had not been through our service department? We perform a comprehensive inspection on every vehicle we sell? Apparently this vehicle needed some additional work which increased the cost of the carWe did show him another vehicle that was similar that could be purchased for $24,but this was not acceptableThe reason we invited [redacted] back in was to sit down with Leo Griggs, the majority owner of the dealership and see if there was anything we could work out in light of the increase cost of the vehicle? Unfortunately, [redacted] was unavailable when [redacted] arrived so our sales manager, Rene' Hernandez attempted to explain what had happened in [redacted] absenceIt is my understanding that a compromise could not be reached? Nevertheless, I feel we owe [redacted] an apology for quoting a price on a vehicle that was technically not ready to be soldWe are regretful of the situation and hope he accepts our apology?

We have made our offer to look at the vehicle and once we have made a determination as to the origin of the damage, we will bring in the vendor that performed the work if it is deemed their responsibility This vehicle has not been in our possession in almost years therefore it is unreasonable for Volkswagen of Corpus Christi to assume any liability without first having the opportunity to view the alleged damage in person Any slanderous or damaging media against this dealership regarding this situation will be dealt with by our attorneyAs previously stated, the majority owner of Volkswagen of Corpus Christi ( [redacted] ) has personally offered to help resolve this situation with this customer however we must see the vehicle in person in order to determine the next stepsThis is our final offer

Volkswagen of Corpus Christi does not advertise a $guarantee for financing That is Fiat of Corpus Christi that advertises the guarantee Mr [redacted] who is in the television commercials, is the spokesperson and partner in both Fiat and VW stores VW of Corpus Christi does offer a credit solution for everyone However, we do not say we can get anyone financed on any car of their choosing with no down paymentVolkswagen of Corpus Christi makes loans for challenged credit customers through Credit Accepatance who does offer a credit solution for every customer It is vehicle specific and often requires a substantial down payment There are several factors that determine a person's credit worthiness such as income, credit history, the vehicle they are attempting to get financed, down payment, job history, proof of income, proof of residency, up to personal references and the like The lender makes the ultimate credit decision, not the dealership Depending on the situation, a credit decision may take up to a few days Volkswagen of Corpus Christi works hard to get the customer the best loan available but again, in credit challenged situations a substantial down payment may be required (a requirement from the lender) We are very sorry that we could get this customer financed on the car of her choice with a minimal down payment We exhausted every avenue utilizing the parameters she was willing and able to work within

Complaint: [redacted] I am rejecting this response because:the deal for the car was to have included everything including wheelsAll I need in order to close this complaint is for the dealership to close out the loan they made with [redacted] I have been receiving late notices for car payments on the car I did not buyIf they will payoff the loan I will drop the complaint Regards, [redacted]

Our salesperson had a customer with the same last name and even a similar first name We had to recontract the one customer and the salesperson accidentally took the wrong paperwork for the customer to sign It was an honest mistake We have invited the customer back in to the dealership to recontract under the original terms she agreed to The appointment is for today, May 11,

Complaint: [redacted] I am rejecting this response because: In your response you make it seem like you fixed the issue each time, this is simply not trueThe check engine light would turn back on within the first couple trips the car would makeThe check engine light on the dash was on when you had me pick up the carAlso, given that you were working on a MINI shouldn't you have researched service bulletins? You may have lost money on the car but I lost a lot more money than you did on the purchase and received nothing but strife for itYou one hundred percent did something wrong, you sold a young girl a car you knew was crap as if it were in working conditionI know you have done it before as wellYou can own up to it and make amends and possibly keep on a customer and her family for future business, or you can be crooks and lose customers because I do not intend on letting people I know risk buying from you Regards, [redacted]

Unfortunately, this was a federal court ordered buy back between VW of America and the customer, Mr*** VW of America is the party responsible to complete the pay off on MrRose’s car I am very sorry for any inconvenience or confusion this has caused to Mr*** We have passed this information on to the settlement team that was provided by VW of America in hopes that they can review this for Mr***Sincerely,VW of Corpus Christi

Complaint: [redacted] I am rejecting this response because: there have been no talk for a resolution.A scratch was blatantly covered up by the pinstripeWhat will happen once you look at the damage and deem that it was in fact done by the installer of the pinstripe? Regards, [redacted]

We have reviewed the service history and contract documents associated with this vehicle It appears we spent a considerable amount of money to correct the check engine light problem and didn't charge our customer for anything The timing chain problem is an entirely separate problem from the check engine light The vehicle was running the last time we saw it here at our dealership and there is no way we could have predicted the timing chain would break We did offer the customer the opportunity to purchase an extended warranty for the vehicle but they declined The vehicle was sold "as is" and the customer signed off acknowledging this fact We are very sorry about this unfortunate situation but there is nothing Volkswagen of Corpus Christi did to cause this problem nor is there anything we could have done to prevent it from breaking There were no signs of a problem with the timing chain when the vehicle left our dealership

This vehicle was originally wholesaled to Volkswagen of Corpus Christi over years ago We made the vehicle ready for sale and contracted with an outside vendor to install window tint and pin stripes soon afterwards The vehicle was then dealer traded to Lewisville Volkswagen where it sat on their lot for approximately months before it was sold to to this customer It has now been almost years since we have seen this vehicle It is our understanding that this customer leased the vehicle and has driven it for approximately years and left the pin striping in place up until recently Then he decided to remove the striping and discovered some cuts in the paint The customer sent LVW pictures of where the stripes had been removed There appeared to be a lot of adhesive from the stripes and some cuts in the paint It is difficult to tell the extent of the damage from the pictures or a repair solution [redacted] , Dealer at Volkswagen of Corpus Christi has spoken to this customer and asked him to bring the car to Corpus Christi for us to look at the damage and allow us the opportunity to get with the vendor that installed the pin stripes The customer has refused to allow us the opportunity to help him out He simply wants to take the vehicle to a repair shop of his choosing in Austin and for us to pay for the repair We do not feel this is reasonable It has been almost years since we have even seen this vehicle and we did not sell the vehicle to this customer However, we are still willing to look into the matter and offer a resolution should the customer decide to allow us the opportunity We will not entertain simply paying for something we cannot see (other than pictures)

Irrelevant! In response to [redacted] a conversation about visiting with [redacted] was never mentioned by anyone from the dealership prior to my revisit Furthermore, no one said anything about another vehicle being offeredStop with the smoke screen attempts of covering up the truth I was specifically told prior to going up there the second time that the dealership would offer the original priceThis complaint is not about monetary valueThis complaint is about customer service and how you see and value the publicDon't assume the entire public is naive to your practicesStop wasting peoples time! A company only strives and succeeds by practices of honesty, trust and faithI have neither of these for this dealership Complaint: [redacted] I am rejecting this response because: Regards, Felix De Leon

Complaint: ***
I am rejecting this response because:
The issue with the engine light was consistent and never resolvedThe car only stopped running because the timing chain snappedMINI sent out a service bulletin about the timing chains, which should have been replaced before resaleThis car should not have been sold as a safe car in the condition it was inWhen I took it in to you, you didn't know what was wrong with it and replaced parts that you thought might helpI am not asking for anything ridiculous, I just want you to take the car back and take on the responsibility of the remaining balance on the loanA coworker of mine has had a similar catastrophic failure of her car bought from you as well, that was not a MINII know this isn't a one time incidentIt was probably only traded in for about $5,and I have already paid about 3,on itYou would get the car back and any parts you used would have minimal useAt this point in time with the car and the service I received, if anyone asked about your business, I would tell them to run like hell.
Regards,
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