Volkswagen of Corpus Christi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We understand what happened and want to assure *** *** that this is not a common business practice of this dealership Again, we apologize for this unfortunate situation

Complaint: ***
I am rejecting this response because:The issue with the engine light was consistent and never resolvedThe car only stopped running because the timing chain snappedMINI sent out a service bulletin about the timing chains, which should have been replaced before resaleThis car should not have been sold as a safe car in the condition it was inWhen I took it in to you, you didn't know what was wrong with it and replaced parts that you thought might helpI am not asking for anything ridiculous, I just want you to take the car back and take on the responsibility of the remaining balance on the loanA coworker of mine has had a similar catastrophic failure of her car bought from you as well, that was not a MINII know this isn't a one time incidentIt was probably only traded in for about $5,and I have already paid about 3,on itYou would get the car back and any parts you used would have minimal useAt this point in time with the car and the service I received, if anyone asked about your business, I would tell them to run like hell.
Regards,
*** ***

According to *** ***, *** ***, we did agree to the bikes and bike rack to be included into the car deal However, *** *** took it upon himself to go through the parts department and add upgraded wheels to the car deal which is not what we agreed to nor had knowledge of When
we approached *** *** about this, he said the only way he was going to complete the deal was if everything was installed With the wheels, the dealership would have lost a significant amount of money and the deal never went through The dealership was not funded on the car deal either Since we were into negotiations with *** ***, credit was pulled on all credit bureaus which is a process when attempting to purchase a vehicle We did everything *** *** negotiated and in good faith we installed the bike rack on the vehicle It was when he started adding other equipment without our knowledge is when the deal fell through We made numerous attempts to contact *** *** but he would not return our calls We respectfully ask that this case be closed without further action We did everything we had negotiated in the deal and the customer wanted over and above what we had agreed to in our final negotiations

Mr*** spoke with *** *** yesterday and she told him the $for the full warranty cancellation will be sent out to the lender this week As for the *** *** and Paint / Fabric Protection, these are products that were already installed on the vehicle prior to sale and are not
cancelable products If Mr*** vehicle has not been repaired to his satisfaction, please have him contact me direct at ###-###-#### Sincerely,*** *** *** * ***Volkswagen of Corpus Christi

My name is Eddie Lee and I am the General Manager and Partner of Volkswagen of Corpus Christi I have reviewed the situation with ***o Polanco Apparently the vehicle *** *** was interested in was a fresh trade that had not been through our service department We perform a
comprehensive inspection on every vehicle we sell Apparently this vehicle needed some additional work which increased the cost of the carWe did show him another vehicle that was similar that could be purchased for $24,but this was not acceptableThe reason we invited *** *** back in was to sit down with Leo Griggs, the majority owner of the dealership and see if there was anything we could work out in light of the increase cost of the vehicle Unfortunately, *** *** was unavailable when *** *** arrived so our sales manager, Rene' Hernandez attempted to explain what had happened in *** *** absenceIt is my understanding that a compromise could not be reached Nevertheless, I feel we owe *** *** an apology for quoting a price on a vehicle that was technically not ready to be soldWe are regretful of the situation and hope he accepts our apology

I contacted Ms*** on the day we received the complaintShe has elected to have her vehicle fixed instead of selling itWe replaced the steering rack at no charge to her and provided her with a loan car to use while we were waiting on parts and for the repair to be completedHer vehicle will be
ready todayWe are very sorry for the problem with our manager and he has been reprimanded for his poor decisionIf Ms*** is not happy, please direct her to me personally
Thanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Irrelevant! In response to *** *** a conversation about visiting with *** *** was never mentioned by anyone from the dealership prior to my revisit. Furthermore, no one said anything about another vehicle being offeredStop with the smoke screen attempts of covering up the truth. I was specifically told prior to going up there the second time that the dealership would offer the original priceThis complaint is not about monetary valueThis complaint is about customer service and how you see and value the publicDon't assume the entire public is naive to your practicesStop wasting peoples time! A company only strives and succeeds by practices of honesty, trust and faithI have neither of these for this dealership Complaint: ***
I am rejecting this response because:
Regards,
Felix De Leon

This is the first I have heard of this However, upon further investigation, we will repair the bumper as our salesperson stated to the customer Our sales manager was not aware of this issue since there were no notes of the need to repair the bumper in the deal folder We are very
sorry for the misunderstanding

Complaint: ***
I am rejecting this response because:you may not use money borrowed against my name to purchase a car that you have not delivered and which was not equipped as promisedYour own former employee will testify that You guys didn't live up to what was promised and in fact removed items from the deal without my knowledge or the knowledge of my salespersonIf you do not pay off the loan I will be contacting the Texas state attorney general I await your reply but this is my last offer to handle this out of court and off of social media
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** It is my understanding that a MIL (check engine light) is not a issue to be taken lightlyApparently the company and insurance people see it differentlyIf so, the MIL should be eliminated from the computer systemOtherwise why is it there. I find that this resolution is satisfactory to me
I found out from the insurance person I talked to that the repair company, whoever it may be, must be licensed and accepted by the company for payment of the repairThis means I can go to any repair center, as long as the insurance accepts it, and get repairs doneIf I had known this before, I would have gone elsewhereI will never nor refer anyone to CC Volkswagen for anythingAlthough the car is what I was looking for, the dealer was not
Regards,
*** ***

My name is Eddie Lee and I am the General Manager and Partner of Volkswagen of Corpus Christi? I have reviewed the situation with ***o Polanco? Apparently the vehicle *** *** was interested in was a fresh trade that had not been through our service department? We perform a
comprehensive inspection on every vehicle we sell? Apparently this vehicle needed some additional work which increased the cost of the carWe did show him another vehicle that was similar that could be purchased for $24,but this was not acceptableThe reason we invited *** *** back in was to sit down with Leo Griggs, the majority owner of the dealership and see if there was anything we could work out in light of the increase cost of the vehicle? Unfortunately, *** *** was unavailable when *** *** arrived so our sales manager, Rene' Hernandez attempted to explain what had happened in *** *** absenceIt is my understanding that a compromise could not be reached? Nevertheless, I feel we owe *** *** an apology for quoting a price on a vehicle that was technically not ready to be soldWe are regretful of the situation and hope he accepts our apology?

We contacted our warranty company and asked them to approve the repair even though it was outside the scope of their coverage? The request was approved and the repair is complete.?

Unfortunately, this was a federal court ordered buy back between VW of America and the customer, Mr[redacted]? VW of America is the party responsible to complete the pay off on MrRose’s car.? I am very sorry for any inconvenience or confusion this has caused to Mr[redacted]? We have
passed this information on to the settlement team that was provided by VW of America in hopes that they can review this for Mr[redacted]Sincerely,VW of Corpus Christi

Our salesperson had a customer with the same last name and even a similar first name? We had to recontract the one customer and the salesperson accidentally took the wrong paperwork for the customer to sign? It was an honest mistake? We have invited the customer back in to the
dealership to recontract under the original terms she agreed to? The appointment is for today, May 11, ?

Our salesperson had a customer with the same last name and even a similar first name.  We had to recontract the one customer and the salesperson accidentally took the wrong paperwork for the customer to sign.  It was an honest mistake.  We have invited the customer back in to the...

dealership to recontract under the original terms she agreed to.  The appointment is for today, May 11, 2017.

Irrelevant! In response to [redacted] a conversation about visiting with [redacted] was never mentioned by anyone from the dealership prior to my revisit.  Furthermore, no one said anything about another vehicle being offered. Stop with the smoke screen attempts of covering up the truth.  I was specifically told prior to going up there the second time that the dealership would offer the original price. This complaint is not about monetary value. This complaint is about customer service and how you see and value the public. Don't assume the entire public is naive to your practices. Stop wasting peoples time! A company only strives and succeeds by  practices of honesty, trust and faith. I have neither of these for this dealership.   Complaint: [redacted]
I am rejecting this response because:
Regards,
Felix De Leon

Complaint: [redacted]
I am rejecting this response because:
In your response you make it seem like you fixed the issue each time, this is simply not true. The check engine light would turn back on within the first couple trips the car would make. The check engine light on the dash was on when you had me pick up the car. Also, given that you were working on a MINI shouldn't you have researched service bulletins? You may have lost money on the car but I lost a lot more money than you did on the purchase and received nothing but strife for it. You one hundred percent did something wrong, you sold a young girl a car you knew was crap as if it were in working condition. I know you have done it before as well. You can own up to it and make amends and possibly keep on a customer and her family for future business, or you can be crooks and lose customers because I do not intend on letting people I know risk buying from you. 
Regards,
[redacted]