Volkswagen of Corpus Christi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We understand what happened and want to assure [redacted] that this is not a common business practice of this dealership.  Again, we apologize for this unfortunate situation.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] It is my understanding that a MIL (check engine light) is not a issue to be taken lightly. Apparently the company and insurance people see it differently. If so, the MIL should be eliminated from the computer system. Otherwise why is it there.  I find that this resolution is satisfactory to me.
I found out from the insurance person I talked to that the repair company, whoever it may be, must be licensed and accepted by the company for payment of the repair. This means I can go to any repair center, as long as the insurance accepts it, and get repairs done. If I had known this before, I would have gone elsewhere. I will never nor refer anyone to CC Volkswagen for anything. Although the car is what I was looking for, the dealer was not.
Regards,
[redacted]

Unfortunately, this was a federal court ordered buy back between VW of America and the customer, Mr. [redacted]  VW of America is the party responsible to complete the pay off on Mr. Rose’s car.  I am very sorry for any inconvenience or confusion this has caused to Mr. [redacted]  We have...

passed this information on to the settlement team that was provided by VW of America in hopes that they can review this for Mr. [redacted]Sincerely,VW of Corpus Christi

I spoke to [redacted] yesterday about his vehicle and concerns.  I told him that I needed oil change receipts and that I am very interested in helping him getting his vehicle repaired.  Once we receive the documentation proving he has kept the maintenance up on his vehicle, we will be...

happy to perform the needed repairs.

Upon further investigation, [redacted] signed a contract; based on our agreement, we installed a bike rack and 2 bikes and we sent the contract to the lender.  Afterwards, [redacted] attempted to get wheels installed which were not part of the deal.  We called him to come pick up his vehicle and he wouldn't return our calls.  We feel like we were misled by the customer and as a result are out a significant amount of money. We had a contract with the customer and he did not follow through on his part.  Nevertheless, the vehicle has been paid off. The check has already cleared our bank.  Check # [redacted] was paid on July 14, 2014.  Please close this complaint.
[redacted]

We have made our offer to look at the vehicle and once we have made a determination as to the origin of the damage, we will bring in the vendor that performed the work if it is deemed their responsibility.  This vehicle has not been in our possession in almost 3 years therefore it is unreasonable for Volkswagen of Corpus Christi to assume any liability without first having the opportunity to view the alleged damage in person.  Any slanderous or damaging media against this dealership regarding this situation will be dealt with by our attorney. As previously stated, the majority owner of Volkswagen of Corpus Christi ([redacted]) has personally offered to help resolve this situation with this customer however we must see the vehicle in person in order to determine the next steps. This is our final offer.

Complaint: [redacted]
I am rejecting this response because:In your response you make it seem like you fixed the issue each time, this is simply not true. The check engine light would turn back on within the first couple trips the car would make. The check engine light on the dash was on when you had me pick up the car. Also, given that you were working on a MINI shouldn't you have researched service bulletins? You may have lost money on the car but I lost a lot more money than you did on the purchase and received nothing but strife for it. You one hundred percent did something wrong, you sold a young girl a car you knew was crap as if it were in working condition. I know you have done it before as well. You can own up to it and make amends and possibly keep on a customer and her family for future business, or you can be crooks and lose customers because I do not intend on letting people I know risk buying from you. 
Regards,
[redacted]

We have reviewed the service history and contract documents associated with this vehicle.  It appears we spent a considerable amount of money to correct the check engine light problem and didn't charge our customer for anything.  The timing chain problem is an entirely separate problem...

from the check engine light.  The vehicle was running the last time we saw it here at our dealership and there is no way we could have predicted the timing chain would break.  We did offer the customer the opportunity to purchase an extended warranty for the vehicle but they declined.  The vehicle was sold "as is" and the customer signed off acknowledging this fact.  We are very sorry about this unfortunate situation but there is nothing Volkswagen of Corpus Christi did to cause this problem nor is there anything we could have done to prevent it from breaking.  There were no signs of a problem with the timing chain when the vehicle left our dealership.

Complaint: [redacted]
I am rejecting this response because: there have been no talk for a resolution.A scratch was blatantly covered up by the pinstripe. What will happen once you look at the damage and deem that it was in fact done by the installer of the pinstripe?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] It is my understanding that a MIL (check engine light) is not a issue to be taken lightly. Apparently the company and insurance people see it differently. If so, the MIL should be eliminated from the computer system. Otherwise why is it there.  I find that this resolution is satisfactory to me.
I found out from the insurance person I talked to that the repair company, whoever it may be, must be licensed and accepted by the company for payment of the repair. This means I can go to any repair center, as long as the insurance accepts it, and get repairs done. If I had known this before, I would have gone elsewhere. I will never nor refer anyone to CC Volkswagen for anything. Although the car is what I was looking for, the dealer was not.
Regards,
[redacted]

I understand your frustration with your vehicle.  However, we are not a Mini dealer and do not have access to any service campaigns as you suggest in your response.  Before any used vehicle is placed on our lot for sale, we have our technicians perform an inspection process.  If there is something found in need of repair that affects the drivability or safety of the vehicle, we make the necessary repairs or sell it at auction if the repairs exceed good business practices.  This vehicle was running when we took it in on trade and there was considerable money spent on reconditioning.  The check engine light came on after it left the service department and we made the necessary repairs to correct what was triggering the light.  Unfortunately, the light came back on after you picked it up.  Once again, we made repairs, cleared the codes in the electronic control module, test drove the car and the light did not come back on.  We had no reason to believe that we didn't have a good fix.  If you look at the sequence of events, Volkswagen of Corpus Christi made good faith efforts to correct the check engine light problem and at our expense.  At no time did we ever have any indication there was a problem with the timing chain. We sell a lot of different makes and models and do not have access to any of their service bulletins other than Volkswagen.  As I stated in my previous correspondence, there is no way we could have predicted the timing chain was going to break.  The vehicle was running when it left here.  We lost money on the sale of the vehicle and we also spent money on repairs after the vehicle was sold.  If there was something that we did wrong that caused the failure, we would be having a different conversation but there wasn't.  We are very sorry, but we cannot assume liability for the timing chain breaking.

Volkswagen of Corpus Christi does not advertise a $1000 guarantee for financing.  That is Fiat of Corpus Christi that advertises the guarantee.  Mr. [redacted] who is in the television commercials, is the spokesperson and partner in both Fiat and VW stores.  VW of Corpus Christi does offer...

a credit solution for everyone.  However, we do not say we can get anyone financed on any car of their choosing with no down payment. Volkswagen of Corpus Christi makes loans for challenged credit customers through Credit Accepatance who does offer a credit solution for every customer.  It is vehicle specific and often requires a substantial down payment.  There are several factors that determine a person's credit worthiness such as income, credit history, the vehicle they are attempting to get financed, down payment, job history, proof of income, proof of residency, up to 10 personal references and the like.  The lender makes the ultimate credit decision, not the dealership.  Depending on the situation, a credit decision may take up to a few days.  Volkswagen of Corpus Christi works hard to get the customer the best loan available but again, in credit challenged situations a substantial down payment may be required (a requirement from the lender).  We are very sorry that we could get this customer financed on the car of her choice with a minimal down payment.  We exhausted every avenue utilizing the parameters she was willing and able to work within.

Complaint: [redacted]
I am rejecting this response because:
I received a call today,04.21.15 from [redacted], stating refund check would be sent out later this week. The same message was communicated two weeks ago, hopefully this comes to fruition. I appreciate the willingness now to assist with repairs to a brand new vehicle. It's unfortunate that a consumer has to use Revdex.com to get a response from this dealership.
Regards,
[redacted]

Unfortunately, this was a federal court ordered buy back between VW of America and the customer, Mr. [redacted]  VW of America is the party responsible to complete the pay off on Mr. Rose’s car.  I am very sorry for any inconvenience or confusion this has caused to Mr. [redacted]  We...

have passed this information on to the settlement team that was provided by VW of America in hopes that they can review this for Mr. [redacted]Sincerely,
VW of Corpus Christi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept the response at this time, that the dealership is offering. That a factory representative will look at vehicle this Thursday.
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the deal for the car was to have included everything including wheels. All I need in order to close this complaint is for the dealership to close out the loan they made with [redacted] I have been receiving late notices for car payments on the car I did not buy. If they will payoff the loan I will drop the complaint.
Regards,
[redacted]

Complaint: [redacted]the resolution described is not the resolution I originaly received. I was originally told by [redacted] that the only thing he would do is apply touch up paint . I have taken it to a local body shop and their professional opinion is that it needs to be repainted . Touch up paint is not an adequate fix. I have an extremely busy work schedule and would love to get the chance to go down to the beach but I simply can not afford to take the time away from work. I would like to get 1 or 2 quotes from body shops near my home and send to [redacted] to go over.  It is apparent that a gouge in the paint was covered with the pinstripe , almost like it was to cover someone's mistake . My statue of limitations is 1 year of the discovery  of incident and I am within that. The paint of the car is like its protective shell and with cuts in my paint my cars paint will fail prematurely . To some people they see a car as an object , I see my car as a family member and I need her to last as long as possible . The bottom line is the damage was done while in the care of your dealership so I expect your dealership to make right. Your dealership is 7 hours round trip from my house . The repair must take place in austin , [redacted] has a friend that works at the onion creek dealership and I am sure he has a body shop that he can refer to [redacted]. If you are unwilling to compromise and work something out my social media campaign will continue and the matter will be escalated . 
Regards,
[redacted]

"Unqualified, Unprofessional and Dishonest!"
Unqualified, Unprofessional and Dishonest! A most terrible experience. We brought our pristine VW Phaeton W12 with 55k miles [$103,000 when new] with VW Easydrive Platinum warranty, for a battery drain, sunroof switch problem, door lock problem,s and horn replacement. The horn was replaced, the sunroof switch was replaced, but broke again on the way home from the dealership. The door lock's were not fixed and they wanted an additional $2050 in diagnostic fees to repair them. [The car is still under warranty mind you!] They also replaced the "Keyless entry module". That repaired the battery drain, but they didn't know enough about the car to realize that they had fixed the problem. We declined the $2050.00 fee to diagnose the door lock's and we picked up the car under the advice of Vince the service manager. He expressed concern that they're warranty claim of $2300.00 would be declined, as they had not repaired the car properly. He advised us to come back later. We picked up the car, they had it for three weeks and we had lost confidence in them. When we got home we found a severely scratched roof.Damage to the drivers door glove box, grease spots on the cloth headliner, rattles in all four door's, and the sunroof was still broken, though they had replaced sunroof parts and charged the warranty company for the repairs. Mark, their lead technician was responsible the REPAIRS/ PROBLEMS.. We called Jason Olog our service adviser several times to express our concerns. He gave us a PHONY EMAIL to send our complaints and pictures too, [ [email protected]] His email at [email protected] came back as undeliverable, [ smacks of deception] We tried to call Jason at the dealership several times and he would not return our calls. After two weeks we called and talked to Mr.King, a manager at VW of corpus. We talked about the problems and he said he would get back to us the following monday. That was three weeks ago and still no call. WE DO NOT RECOMMEND THEM FOR ANY SERVICE! They charged us $205 per hour, which is commensurate for a VW Phaeton expert. They are far from expert, [ I would equate them to a " Jiffy Lube that sells cars". Not a VW Expert Service Facility. I have 35 years professional experience working on high end German cars. I took our car to them because it is still under warranty, and I don't have access to VW proprietary information. What a mistake. I will never do that again. I'd rather pay out of my own pocket than have them work on and damage my car again. In closing, My professional opinion is ," THEY ARE UNQUALIFIED, UNPROFESSIONAL AND DISHONEST!. They do not care about their customers, THEY JUST WANT YOUR MONEY!! BEWARE!! Peace love and happiness , Jeff and Debbie