Volkswagen of Corpus Christi

This vehicle was originally wholesaled to Volkswagen of Corpus Christi over 3 years ago.  We made the vehicle ready for sale and contracted with an outside vendor to install window tint and pin stripes soon afterwards.  The vehicle was then dealer traded to Lewisville Volkswagen where it...

sat on their lot for approximately 11 months before it was sold to to this customer.  It has now been almost 3 years since we have seen this vehicle.  It is our understanding that this customer leased the vehicle and has driven it for approximately 2 years and left the pin striping in place up until recently.  Then he decided to remove the striping and discovered some cuts in the paint.  The customer sent LVW pictures of where the stripes had been removed.  There appeared to be a lot of adhesive from the stripes and some cuts in the paint.  It is difficult to tell the extent of the damage from the pictures or a repair solution.  [redacted], Dealer at Volkswagen of Corpus Christi has spoken to this customer and asked him to bring the car to Corpus Christi for us to look at the damage and allow us the opportunity to get with the vendor that installed the pin stripes.  The customer has refused to allow us the opportunity to help him out.  He simply wants to take the vehicle to a repair shop of his choosing in Austin and for us to pay for the repair.  We do not feel this is reasonable.  It has been almost 3 years since we have even seen this vehicle and we did not sell the vehicle to this customer.  However, we are still willing to look into the matter and offer a resolution should the customer decide to allow us the opportunity.  We will not entertain simply paying for something we cannot see (other than pictures).

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We contacted our warranty company and asked them to approve the repair even though it was outside the scope of their coverage.  The request was approved and the repair is complete.

Irrelevant! In response to [redacted] a conversation about visiting with [redacted] was never mentioned by anyone from the dealership prior to my revisit.  Furthermore, no one said anything about another vehicle being offered. Stop with the smoke screen attempts of covering up the truth.  I was specifically told prior to going up there the second time that the dealership would offer the original price. This complaint is not about monetary value. This complaint is about customer service and how you see and value the public. Don't assume the entire public is naive to your practices. Stop wasting peoples time! A company only strives and succeeds by  practices of honesty, trust and faith. I have neither of these for this dealership.
 
 
Complaint: [redacted]
I am rejecting this response because:
Regards,
Felix De Leon