VTech Software Solution, Inc.

Hi ***,With reference to your complaint we have already issued a refund to you( Copy attached)But after further investigation in the matter we found that it is not processed by the gateway due to some undisclosed reasonsHowever to make it simple we are issuing a fresh refund to you( Copy
Attached) and my billing team will closely follow this one to closeHope you get the money in 8-business days. Regards,*** - Vtechgeeks.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The original charge was never cancelled as Vtech said. And I have not received the refund as promised.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Dear Ms. *** ***,Thanks for reaching out to usOur apologies for the inconvenience caused to you.We are a very legitimate business and we ensure complete customer satisfactionHowever we understand that there may be customer's in this business who may not be fully
satisfiedThis is the reason why you were getting the feedback calls from our sideIt was not to absolve anything wrong but just to ensure that everything is working fine and you are happy.We have a 3-strike feedback policy which means we only capture your payment once you confirm you are happyAnd since we were not able to reach the 3rd time as we got your voicemailWe have actually not captured the paymentIt is still in Authorized state with us.So you dont need to worry about being scammed at all with usAs far as the marketing and advertising is concerned, we get our customers from ***/*** search and affiliate marketing networksIf you have received the issue of a forced campaignWe will report this back to our internet marketing vendor and would ask to stop such practise. Since you are not absolutely happy with our services, I am issuing a refund from our sidePlease find the receipt attached here

Hi Sir,We understand your concernas stated earlier we have void your payment and you will not be charged from our sideYour payment information automatically gets deleted from our system the moment we void a payment. with reference to your request here, I will ensure you don't get a callback or any other communication from our side.Hope that helps.Warm Regards,*** * ***

Hi ***, With reference to our phone conversation and email communication, we have already refunded you on of Feb This was immediately done after your first compliantWe have a policy of immediately refunding any dissatisfied customerKindly check your bank statement for
confirmation of the refund. Also the application installed on your computer ( *** ) is not any unwanted applicationIt is a very reputed browser from ***, which is very last and efficientThe objective to install this new browser was to resolve your issue of slow internet speedHowever if you don't want it, kindly call our toll free number *** and my tech team will help you to uninstall it.Hope this response meets your expectation.Regards,***Vtech Software Solutions Inc

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved, and I will not be charged for this incident.
Regards,
*** ***

Dear Mrs***, Thanks for reaching out to us hereI have reviewed your compliant and found that you fully deserve the refund since you called within days of saleWe have a policy of happy or free and we fully comply with thatThere may be a misunderstanding with the agent you spoke toI
am issuing a refund and enclosing a copy hereKindly close the complaint

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me? The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call? I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement
Regards,
*** ***
?
?

Hi Ms[redacted],With reference to our telephonic conversation, we have already voided your paymentWe have a policy of instant refund if the customer is not happy.? I am attaching the copy of the Payment Gateway Receipt as a proof of refundThis money will appear in your account in a couple of
days.Regards,[redacted] - Vtech Software Solution Inc

Hi [redacted],Thanks for writing to usI have personally check all the transactions before responding you hereMy response is as below:? - You reached us by our internet marketing portal which you would have reached by clicking some link and not an email in your computerEmail with virus is not
possible because we do not conduct any email marketing.- Your phone was received and your issue was resolvedhowever when you shared your concern then we? promised? to refund $as mutually agreed by you and my technician- Accidentally this checking account was charged with the full amount of $instead of $as agreedHowever we immediately initiated a refund check the moment we came to know about this mistakeWe also issued a warning letter to the employee who did it for negligenceRemember you never came back to us for raising this concernWe did it ourself, corrected our mistake and informed you over phoneYou would have received our refund check at you place by nowPlease note that Scam? Organization? don't give back your moneyNeither response to your requests.- We are very surprised that you never called us for any technical issue and took technical support from some other vendorWho probably convinced you that we are a scam to make his money.- We would humbly submit that we have already refunded the agreed amount and again cannot initiate the refund if you are changing your stand.- Please feel free to call out toll free number and our technicians will be more than happy to help you and resolve any technical issue under our scope.Thanks and Regards,[redacted] - ManagerVtech Software Solutions Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]i will drop the complaint when I receive the check and the check clears not until thenthanks
Regards,
[redacted]
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Hi [redacted],? We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your nameI would share the picture of the same with you shortlyHope that solves the matter.? Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]Please add your rejection comments belowThey cannot refund any amount, as I cancelled the credit card this a.mto stop payment.? Vtech also blocked? my email account, so I could not access my account until I had my service provider reset it for me.? I have also filed a internet? cyber complaint with the FBI.? I am afraid to use my hacked computer as I still feel Vtech has access, and will cause further damage.? I will have to pay a legitimate computer technician to remove all of Vtechs programs, files, etc? before I can use that computer again.? ? ? Please warn others about this company's illegal practices
Regards,
[redacted]
?
?

Looks like someone is trying to scammed this customer? on vtech nameWe updated our website by this message that few people are calling pretending to be Vtech and saying they are giving refundsOur advise to this customer is that please send us the complete purchase details on
[email protected] so we can investigate and help this customer the best we can.Regards,VTech

Dear ***,? Thanks for reaching out to usWe are aware of your case as you have already filed a chargeback with the bankYou yourself mentioned that we have followed up with you to check if everything is working fineAll you needed to do is to tell us that you are not satisfied and we would
have issued a refundInstead of that you filed a chargeback with the bank and files a complain here at Revdex.comYou never informed us that you are not satisfiedNow we cannot issue a refund at your transaction is already blocked in our payment gatewayThis happens after you file a chargebackNow you will get your refund from your credit card processor itselfSo we request to kindly close the case with Revdex.com.Thanks and Regards,*** - ***.com

Dear Mr*** ***,Thanks a lot for reaching out to usYou seem to be a victim of a scammer who has used our nameI have done a thorough check and found that you have received no call from our endSome points to note:1- We do not callback our customers after routine followup after the
agreement.2- We only call from *** *** ***, Do check the number from which you have received the call.3- We don't install any third party application since we have our own protection application for our customer.4- We would never ask for credit card information since we have already charged you from check months back.Immediate action proposed is -? 1- Immediately contact your bank and file a chargeback for $you have paid to the scammerThus you can save that money2- I will arrange a callback to you from my senior technician and we will take care of the health of your computer if the scammer has done any damage.3- Kindly share the phone number and email address of the person who called you with us on [email protected] This will help us to investigate the case further.Please rest assured that your Lifetime Warranty in live and we will always the there to help you outIts unfortunate that you have got scammed.Warm Regards,*** - Marketing / Customer Relationship HeadVtech Software SolutionsPhone :? +***Skype: ***

Hi Sir,We understand your concernas stated earlier we have void your payment and you will not be charged from our sideYour payment information automatically gets deleted from our system the moment we void a payment.? with reference to your request here, I will ensure you don't get a callback or any other communication from our side.Hope that helps.Warm Regards,[redacted]

Per our discussion, VTech contacted me and negotiated a resolution in the amount of $This was on April 11, 2016.Since that time, I have not heard from them, therefore I request that you reopen the complaint
Regards,
*** *** ?