VTech Software Solution, Inc.

Dear Ms. [redacted]. [redacted],Thanks for reaching out to us. Our apologies for the inconvenience caused to you.We are a very legitimate business and we ensure complete customer satisfaction. However we understand that there may be customer's in this business who may not be fully...

satisfied. This is the reason why you were getting the feedback calls from our side. It was not to absolve anything wrong but just to ensure that everything is working fine and you are happy.We have a 3-strike feedback policy which means we only capture your payment once you confirm you are happy. And since we were not able to reach the 3rd time as we got your voicemail. We have actually not captured the payment. It is still in Authorized state with us.So you dont need to worry about being scammed at all with us. As far as the marketing and advertising is concerned, we get our customers from normal [redacted] search and affiliate marketing networks. If you have received the issue of a forced campaign. We will report this back to our internet marketing vendor and would ask to stop such practise. Since you are not absolutely happy with our services, I am issuing a refund from our side. Please find the receipt attached here.

Hi [redacted],Thank you for raising this concern, we are reviewing your complaint and my refund team will soon connect with you.Regards,[redacted]Vtech Geeks

Looks like someone is trying to scammed this customer on vtech name. We updated our website by this message that few people are calling pretending to be Vtech and saying they are giving refunds. Our advise to this customer is that please send us the complete purchase details on...

[email protected] so we can investigate and help this customer the best we can.Regards,VTech

Hi [redacted], We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your name. I would share the picture of the same with you shortly. Hope that solves the matter. Regards,[redacted]

Hi [redacted], With reference to our phone conversation and email communication, we have already refunded you on 10 of Feb 2016. This was immediately done after your first compliant. We have a policy of immediately refunding any dissatisfied customer. Kindly check your bank statement for...

confirmation of the refund. Also the application installed on your computer ( [redacted] ) is not any unwanted application. It is a very reputed browser from [redacted], which is very last and efficient. The objective to install this new browser was to resolve your issue of slow internet speed. However if you don't want it, kindly call our toll free number [redacted] and my tech team will help you to uninstall it.Hope this response meets your expectation.Regards,[redacted]Vtech Software Solutions Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I will drop the complaint when I receive the check and the check clears not until then. thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me.  The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call.  I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement.
Regards,
[redacted]

Dear [redacted],With reference to our previous communication, we issues you a refund for the partial amount needed by you. However we have noticed that you have already disputed all the charges via your bank and we have got a chargeback in our account. Now we dont have any funds from your side as you would have received both amounts via your bank. As far as the $1500 scam is concerned, it was not us. Neither you would have got a call from our number [redacted], nor we ever ask for any payment via [redacted] or [redacted]. This is a clear disclaimer on our website and the same was shared with you on your invoice and via email notification from our side.We clearly inform all our customers verbally and in written form to not to entertain any call if it is not coming from [redacted]. So we feel sorry for your loss, but you should have been careful. Regards,[redacted] - vtechgeeks.com

Sub: Response to Revdex.com Complaint # [redacted] w/o [redacted], reached out to us for technical help with herPersonal computer on 22nd April 2016. We resolved the issue and alsoprovided a support plan to cover future ** related issues, Since customer later showed her dissatisfaction over this issue, we promiseda refund of the fees charged. We issued a check for refund. However werealized that the previous check has not reached the customer, hence we are cancelling the previous check and issuing a new one (Copy Enclosed). Wehope this settles the case and closes this issue.Feel free to get back for any further queries,Thanks and Regards,[redacted] - PresidentVTech Software Solutions, Inc,[redacted]
[redacted]Check Copy Attached Thanks & Regards,[redacted]

I would like to re-open complaint ID [redacted]. The response Vtech gave was, they would not process the charge, or give me a full refund. They processed the charge and I did not receive a refund. I want them to make good on their promise. I would like a full refund of $269.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],Thanks for reaching us here on Revdex.com. We have only captured your payment after you confirmed that you are satisfied with our services. And also received a written confirmation from your side. However you can stay assured that your money is safe. We only charge a customer after 5 days of...

the transaction date. after the customer confirms to my feedback team that they are satisfied. We have not charged you yet and I am holding back your check and will be putting it to shredder. Hope that addresses your concern.Regards,[redacted] - Vtechgeeks