Wall & Associates, Inc.

WALL & ASSOCIATES, INC.P.O. Box 747 Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114November 11, 2016By E-mail: [redacted]Revdex.com Serving Central Virginia ATTN: [redacted]720 Moorefield Park Dr. Suite 300Richmond, VA 23236RE:  Mr. [redacted]; Revdex.com Case#: [redacted]Dear Ms. [redacted],We are writing in response to the complaint filed against our company regarding the fees paid and services rendered to Mr. [redacted]. Mr. [redacted] sought out and hired our services in April of 2015 for administrative tax representation.In order to avoid any further communication issues between Mr. [redacted] and our office I will attempt to address his inquiries through this channel.Mr. [redacted] was informed our office does not conduct in a practice commonly referred to as line-item billing and this is the documentation he specifically requested from our·office. Our office charges a set low monthly fee so that our clients can better manage and budget the cost of hiring representation for their tax controversies. Mr. [redacted] was offered a case summary detailing the specific actions and events surrounding his case in lieu of a line-item bill. This was subsequently sent to him on September 28, 2016 (a copy has been enclosed).Mr. [redacted] hired our company to address a specific number of tax issues arising from a number of [redacted] self-filed returns that resulted in a balance in excess of $100,000. Additionally, the [redacted] reported to our office that a number of tax returns remained unfiled as of that date. Our office will allow Mr. [redacted] the opportunity to review the case summary that has been provided for specific details related to these calls.In reviewing his case our office has been unable to discover any omissions in the work we performed up to the date in which his case was placed on a Stop Work status in June of 2015.
Subsequently Mr. [redacted] case was closed for nonpayment in late July of 2015. Our office is unable to offer Mr. [redacted] a refund for work we have provided through the date of closure.If you require any further information, please contact our office. Thank you for your time and assistance with this matter.Sincerely,Wall & Associates, IncBy:  Brandon G[redacted]

RE: Mr. [redacted].: Revdex.com Case#: [redacted] Dear Ms. [redacted], We are writing in...

response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr. [redacted]. Mr. [redacted] sought out and hired our services in January of 2014 for administrative tax representation. Mr. [redacted] raises several concerns in his complaint and we will endeavor to respond to each one of them to his satisfaction. As always, if a client has concerns about their case the absolute best way to have those concerns remedied is to contact our office directly. The first point that I would like to address is that Wall & Associates, Inc. is not a law office and none of our staff are attorneys. Mr. [redacted] states that he believed we were a ''real law office." Wall & Associates, Inc. docs not hold .ilsct r out to be attorneys and does not hold itself out to represent clients in legal matters. Wall & Associates, Inc. represents our clients purely on an administrative tax basis. This is clearly reflected in our contract for services. Secondly, Mr. [redacted] states that our office is a scam and we have not been in contact with the Internal Revenue Service and that no work has been performed. Nothing could be further from the truth. Our office has been in frequent contact with the IRS and have spoken to them as necessary to resolve his tax controversy. The most recent contacts occurred in February when the LRS issued a wage garnishment against Mr. [redacted]. Our office spoke with ACS Agent Thompson (ID#: 10002l3743) and successfully argued a rcleThe wage garnishm.ent had been issued in error by the IRS since there was an open Collection Due Process Hearing request on Mr. [redacted]'s account. During this call our office made sure the appropriate coding was on the account and that no further levies would be issued. Our office subsequently contacted Mr. [redacted] to get a fax number to send the release to and he informed our office at that time that he was no longer working with the employer to which the wage levy was issued. Mr. [redacted] also states that he has contacted his local taxpayer advocate service. Our office also utilizes the taxpayer advocate service, when needed for a representation case, and they are a valuable resource for us when our clients are placed in dire situations. Unfortunately, the taxpayer advocate in this case is just simply not correct. Our office doesn't know the details of the conversation that Mr. [redacted] had with the taxpayer advocate, but our office is not and has never been a scam. The numerous cases our office has submitted to the national taxpayer advocate for review should more than prove that point. We expect that during his scheduled meeting on March 18 he will be made fully aware of that fact. Wall & Associates  wants to ensure our clients have the most competent representation available, if circumstances arise in their case thatl they have concerns about, they should contact our office regarding those concerns and they will be remedied. We request Mr. [redacted] place a call to our office so that we can discuss his specific concerns in more detail. We are devoted to the satisfaction of our clients and want to make sure they are made aware of the circumstances surrounding their cases If you require any further information, please contact our office. Thank you for your time Sincerely, Wall & Associates, Inc.

We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to [redacted]
[redacted]. [redacted] sought out and hired our services in May 2016 for administrative
tax representations.Our office, in response to the aforementioned complaint,...

has
reached out to this client, addressed her concerns, and we now consider this
matter to be closed. Should she require further assistance our office remains available
to address her concerns directly.If you require any further information, please contact our office.
Thank you for your time and assistance with this matter.Sincerely,Brandon G[redacted]

I want to say that Wall & Associates, Inc., were Professional, Empathetic, Awesome and Courteous. Everyone and [redacted] were such a pleasure to work with. Even though we got ourselves in this predicament; not once did Wall & Associates made us feel bad. They helped us through every step of the way to insure we handle our case correctly!!!! We want to thank you so very very much for helping us get our lives back on track.
Sincerely[redacted]

As a follow to the aforementioned complaint Mr. G[redacted] has mislead you.  I have followed up with him again via phone, left him a message and he did call back shortly thereafter, however I was on a call so had to call him back.  I have now left him 3 or messages at the number he asked me to call and still have not heard back.
This is consistent with previous interactions.  In August of this year he and I spoke regarding a break down of the fee schedule. He mentioned it would take him 2 weeks to get the info to me as they don't keep electronic records apparently.  At the time of the initial complaint I still not received the info promised in August.  I believe this is done intentionally with the hope that I will just give up.
All I am seeking is the a break down of the fee schedule and refund of the unused portion of the fees I paid.
Best regards,
[redacted]

Dear Ms. [redacted], We are writing in timely response to the
additional comments received for the aforementioned complaint on September 3,
2015 (copy [redacted]). We are sorry to hear that our previous response did not
resolve Mr. [redacted]’s concerns regarding the work performed on this case. Mr.
[redacted]’s most recent complaint comments state that “they missed a deadline
for filing a petition”. Again, Wall & Associates, Inc. provides administrative
tax representation before the taxing authorities to assist our clients in
resolving their tax liability. We provide no legal representation. We advised
Mr. [redacted] of other options on their cases administratively rather than
filing legal petitions in the U.S. Tax Court, just as we did on this case. The
petition Mr. [redacted] refers to is a Petition for the U.S. Tax Court. We did
not seek this method in resolving Mr. [redacted]’s case as there were other
administrative ways to resolve his audit dispute than going to tax court. If
Mr. [redacted] wanted so badly to file a Tax Court Petition, he could have hired
an attorney to do so, or could have filed it on his own. Again, our office
proceeded with Mr. [redacted]’s case accurately. A request was submitted to the
IRS prior to the IRS deadline to petition Tax Court. This request specifically
requested an Audit Reconsideration as we did not agree with the findings of the
Audit completed on Mr. [redacted]’s 2011 1040 return. We corresponded with the
IRS and provided them with all of the additional documentation to support the
Schedule E and the Passive Activity Loss which was denied by the Auditor. With
the documentation provided it is unfortunate the IRS sustained their denial as
Mr. [redacted] did not qualify for those deductions claimed due to the IRS
policies. Mr. [redacted] can continue to dispute the assessment from the Audit
through administrative programs the IRS offers like the Audit Reconsideration
and the Doubt as to Liability Offer in Compromise programs. However, through
the Audit Reconsideration our office requested on Mr. [redacted]’s behalf with
the IRS and the documentation we provided to support Mr. [redacted]’s dispute,
the IRS found that their review of the request determined the documentation
supplied did not change the fact that Mr. [redacted] did not qualify for the
deductions claimed on his 1040 Schedule E and the Passive Activity Loss.
Further, Mr. [redacted] was well aware that if he could not prove that he
qualified as a real estate professional, we would need to look into resolving
the balances based on his collectability potential as opposed to arguing the
liability. Mr. [redacted]’s comments also state that “They never sent a written
response to the IRS for the 2012 Audit”. As stated in our previous response, we
researched the relevant IRS guidelines regarding the open audit for 2012 and
determined that Mr. [redacted] was over the Adjusted Gross Income (AGI) limits to
claim a special allowance for the deductions related to his rental properties.
Further, we spoke to Mr. [redacted] regarding the issues with his tax returns
that were prompting the IRS audits. Mr. [redacted] stated that he would prepare
an amended tax return for 2012 to see if he would then qualify for the AGI
requirements under the passive/active/material participation rules. When the
IRS is reviewing a tax return, a taxpayer can voluntarily Audit the tax return
to reflect the correct and true figures. Further, when Mr. [redacted]
specifically asked about the 2012 audit in June 2015, he case had been placed
into a non-working status due to a payment discrepancy. At that time, we could
not perform any work on Mr. [redacted]’s behalf. Mr. [redacted]’s comments also
state that “My entire 2014 Federal Tax Refund was taken from me”. The IRS has a
Federal Treasury Offset Program; meaning, if an individual owes money to the
federal government because of a delinquent debt, the Treasury Department can
offset that individual's federal payment or withhold the entire amount to
satisfy the debt. The debtor is notified in advance of any offset action to be
taken. This is not something that Wall & Associates, Inc. can stop from
occurring. This is standard IRS procedure and policy if someone has a tax
liability and we are unable to change IRS Code. We are sorry if Mr. [redacted]
had any confusion regarding this. It is unfortunate that Mr. [redacted] feels as
though we are “incompetent”. Our office properly filed the Audit
Reconsideration on Mr. [redacted]’s behalf to argue against the previous audit
completed. Again, the IRS sustained their findings that Mr. [redacted] did not
qualify for the deductions claimed on his 1040 Schedule E and the Passive
Activity Loss. Our office was also working on completing the IRS Form 433-A
Collection Information Statement to evaluate his financial situation for case
planning arguing against collectability if the liability remained after the
Audit Reconsideration was completed. Additionally, Mr. [redacted] stated “Wall
and Associates would resolve my 2011 audit Issue”. Our office was working to resolve
the issue. In the event that we were not able to remove the liability through
the Audit Reconsideration, we planned to resolve the liability through other
IRS programs offered based on collectability. Our office was working on this.
We cannot make any guarantees with how a particular case will be resolved or
how long it will take. Our office diligently works a case to resolve it in the
best manner possible. Finally, Mr. [redacted]’s comments state we “would prevent
the same issue”. We previously discussed with him that the IRS will typically
audit returns that show the same information being claimed as previously
audited years. As this was not a single year occurrence, the IRS was looking at
all returns currently on file for the same issue and completing the additional
tax assessments as Mr. [redacted] did not qualify to claim the particular
deductions. We also previously explained to Mr. [redacted] that the IRS will
typically audit other tax returns if the same items are being claimed that were
disallowed on previous tax return audits; as they did after the IRS had already
resolved his audit for tax year 2010, which occurred prior to hiring Wall &
Associates, Inc. Additionally, we provided Mr. [redacted] with the education on
the Schedule E and the Passive Activity Loss to accurately prepare all future
returns. We also advised him to have the 2013 and 2014 returns amended. Again,
we understand Mr. [redacted]’s frustrations on this matter. We worked as quickly
as possible to resolve this matter. While it is our understanding Mr. [redacted]
would like a full refund of the fees he paid for the services rendered. Our
office proceeded with Mr. [redacted]’s case accurately and correctly. We would
like to move forward with the resolution of Mr. [redacted]’s case as there is still
work to be completed to fully resolve the tax matters. If we can work out
appropriate fee arrangements that are acceptable to him, we will be glad to
move forward on the case and continue the resolution process. If the Revdex.com has
suggestions for how we can resolve this with the clients we are certainly
welcome those suggestions. If you require any further information, please
contact our office. Thank you for your time and assistance with this matter.
Sincerely, Wall & Associates, Inc.

I spent over 15k to resolve an issue with unfiled tax returns, Wall and associates did absolutely nothing to mitigate the issues. I actually had my bank account seized twice while they supposedly were handling my case.
DO NOT GET RIPPED OFF!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To start off, the reason that they were not paid their monthly fee is because I felt that it was not justified seeing as they took $[redacted] from us in June and no work was done with the exception of sending a letter requesting documents and one phone call, until mid July. So what was my $[redacted] used for exactly? It seems that there was purposely no work done until the monthly billing time would've taken effect. There was no additional work done after July 28th, requiring any additional monthly payments. If they had their way, they would've continued billing me monthly until my deadline with the [redacted] in October meanwhile doing nothing on the case to warrant the $[redacted] a month. As far as me stating that the office "sounded busy", that is not at all what I said. I stated that it sounded like one of my caseworkers sounded like she was in a telemarketing area because I could hear other people talking and trying to sell their services. We were urged to accept the offer only to put a hold on any further collection and then we would be able to resume negotiations, which is why I contacted them again in September to resume negotiations as were coming upon the payment deadline and we were trying to work with the [redacted]. In speaking with [redacted] myself, that was in fact not true and I was able to complete negotiations without Wall and Associates help. As for the tax team on my case, I was initially told that we would have a conference call with all the team members to discuss the case. That never happened. The only person we ever spoke to was Mr. H[redacted] with the exception of Ms. K[redacted] once. I would like proof of the supposed extensive work done on my case as most of the contact with the [redacted] was done by me.
Regards,
[redacted]

Dear Ms. [redacted], We are writing in timely response to the
above referenced additional comments received on August 3, 2015 (copy
[redacted]). We are sorry to hear that our previous response did not resolve Mr.
[redacted]’ complaints. In Mr. [redacted]’ most recent complaint statement, it declares that
they were promised that liens would be removed from their home immediately.
There are ways to remove liens with the IRS, however, they require a specific
need (sale of a home, or refinance in most cases) for them to be considered and
the proper documentation to accompany the request to verify the basis of the
application. In both instances the IRS would want to receive any left over
money as payment on the tax debt. In most of our cases, we are able to resolve
the liability and once the liability is resolved and paid within the terms
given, the lien is released by the IRS. It is unfortunate that the clients are
upset that the lien remains on their home and are unable to obtain the
refinance [redacted] loan. However, if the issue would have been addressed to his
case team by Mr. [redacted], the removal options would have been reviewed and
discussed with the clients, as the team would have initiated the proper request
to the IRS for the [redacted]’ to obtain the [redacted] refinance loan. It is important to
note though, that this issue was never brought up to the case team by the
clients. Mr. [redacted]’ most recent comments again discuss his displeasure with the
Collection Statute Expiration Date (CSED) with the IRS. We understand the
[redacted]’ concerns regarding this and it is impossible to know when the Collection
Statute Expiration Date (CSED) will be without obtaining the proper information
from the IRS. CSED’s can be extended by numerous things with the IRS and will
not allow us to provide an exact date to our clients until we obtain the
necessary information from the IRS. This is not information that can be
accurately provided to a client during the initial meeting with our office
since it requires obtaining signed Power of Attorney forms, and correspondence
with the IRS. Mr. & Mrs. [redacted] contacted our company seeking assistance
with resolving their tax debt. Our office quickly began working on obtaining
the details on their liability and answered all questions Mr. and Mrs. [redacted]
had regarding their liability and the IRS Collection Statutes. We advised them
of the current Installment Agreement and what could be expected from the IRS.
We additionally discussed with them the IRS Offer in Compromise program and how
it would affect the Collection Statutes. There are still options available to
ultimately resolve the [redacted]’ tax liability. We would further like the
opportunity to discuss these options with Mr. and Mrs. [redacted]. Additionally, Mr.
[redacted] contacted our office directly on July 24, 2015. I personally spoke with
him on July 24, 2015 and July 27, 2015 regarding his concerns. Mr. [redacted]
informed us that he had received a bill form our accounting department for the
July monthly payment. We indicated to Mr. [redacted] that it was sent in error and
that we would immediately and have that billing removed. This was immediately
done and removed from Mr. [redacted]’ account. During the conversation, we notified
Mr. [redacted] that we would be willing to resolve his concerns. Mr. [redacted] indicated
to us that he had initiated a chargeback with the credit card company for the
fees paid to Wall & Associates, Inc. for the services rendered. It was
requested that in order for us to move forward and amicably resolve his
concerns through the Revdex.com or direct communication, he would need to withdraw the
chargeback. To date, we have not received documentation from the credit company
regarding a chargeback initiated by Mr. [redacted]. During the conversation Mr.
[redacted] voiced his concerns regarding our associate Mr. [redacted] and how he felt as
though he was misled by him to hire our services. Furthermore, on July 27,
2015, our office received a phone call from Mr. [redacted]’ bank regarding the
chargeback he initiated. At this specific time, we have not received the formal
chargeback notification; however, we were provided with a case number for the
chargeback inquiry Mr. [redacted] initiated with his bank. We again request that Mr.
[redacted] withdraw any chargeback inquiry completed with his banking institution so
that we can move forward and amicably resolve his concerns through the Revdex.com or
direct communication. We would like to move forward with the resolution of the
[redacted]’ case as there is still work to be completed to resolve their tax
matters. We would be glad to discuss the case further and the work that was
performed on their behalf. We are also open to discuss the options for fee
consideration with them so that we can continue work on this matter. While it
is unfortunate we could not resolve this matter internally with the clients,
please be aware that the attempts to do so were made. We are willing to offer
Mr. [redacted] a refund of $500. We make this offer not as an admission of liability
to the client, but only to resolve any complaint or misunderstanding. Please
note however, that if a chargeback notification is received in our office we
will have to rescind the refund offer. We completed necessary account research
and review of IRS information in order to professionally advise the clients of
their options with their tax matter. If Mr. [redacted] agrees to this refund, we ask
that he contacts us directly so that we may initiate the refund process. If you
require any further information, please contact our office. Thank you for your
time and assistance with this matter. Sincerely, Wall & Associates, Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wall and Associates still have not address the issue as to what have they done prior to this complaint. Why did it take this long for them to mail me this form 433A?, a form that I could have down loaded off the internet. Once again WHAT have they done in the months that I was paying them $400 dollars a month and again 1/3 of what I owed [redacted] prior to this complaint.... answer... NOTHING now they want me to trust them again and pay $300 a month. There is a trust issue with this company I find it very hard to believe anything they say or offer to do.
Regards,
[redacted]

Made initial contact Feb. 2012, $7500 down! $400 per month until tax issue resolved!
Actually paid more to Wall and Associates than to the agreed balance to the [redacted] and State for delinquent taxes. This issue could have easily been resolved within one-two years. Took almost one year just to gather financial information, kept having to resend same information over and over due to changes in the staff handling case. The first year was a total loss due to this incompetency, yet Wall received $4800 in monthly payments plus the down payment for a total of $12300.
Over half way into the 2nd year we finally were working with a team that had more on the ball and we were getting somewhere. The [redacted] Office in Cincinnati then became the stumbling block (this [redacted] Office was on the National news for their questionable proceedures). The first of 2013 this team changed and we were dealing with an all new Team, the good news was the previous team finally sent the required financial information the [redacted] required and the State had made direct contact with us to set up a payment plan. In order to simplify the financials a divorce and separate living arrangements had to occur. The Team working the case mid 2013 appeared to be working hard to resolve the situation. Finally, by Dec. 2014, got the [redacted] & State to agreed to a set payback amount. Also reached agreement with Wall Assoc. to one-half of the Dec 2014 monthly payment and no further payments to be made as we were just waiting for [redacted] final letter. Total paid to Wall from Feb 2012- Dec 2014 $21700.00. Cudos the the 2014 Team, lead by [redacted]. It's a shame we couldn't have had [redacted] in charge in the beginning, it would have been less stressful for all involved.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10645093, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Their response just is completely bogus! They did indeed promise help with immigration, [redacted] said he does in fact operate as a lawyer and will personally work ok my case, it's a lie that they helped with installments on my tax debt I was already making payments they advised me not to pay and promised $100% they could prevent garnishment and that was the reason for the running $350 month to continue to protect me which was not the case... I basically paid 3000 dollars to watch them have a painful learning experience and do absolutely nothing for me... They said they prepared a offer and compromise which is a joke all they did was print online forms available to the public I could have done that on my own... There work does not justify my $3000 down payment absolutely not satisfied.

We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to [redacted]
[redacted].  [redacted] sought out and hired
our services in June 2016 for administrative tax representation.In reviewing this complaint this client brings up...

several
concerns that our office would like to address. In reviewing a case it is
generally understood that in many cases it is possible to settle a tax matter
more favorable if speed is not a limiting requirement to the resolution. This client
states that she was on a “time limit”. In response to the nature and original
of the tax matter under representative we can only concur.This client lists a brief time frame from June 4. 2016 until
June 7, 2016 in which this client alleges we did not reach out to speak with
her or handle her tax matter. This is inaccurate our office made an outbound
call and our office spoke with her on June 6, 2016. We conducted an initial
call to gather information and begin the resolution of her and her spouses-
joint- tax matters.This client then goes on to state other issues that caused
her concern in relation to our representatives services. Our office is a fully
staffed office and apologize that to her it sounded like our office was busy-
as we probably were. This client alleges that she spoke with on one other that
a Mr .H[redacted], but in a prior sentence counters this statement. She was in fact
assigned to a team of tax specialists, but it is true that Mr. H[redacted] was the
primary point of contact.The tax matters our office represented this client for were
of a very serious nature. Our office in response conducted am immense amount of
work and within the span of one month were able to negotiate the balance in question
from around $[redacted] to $[redacted]. Considering the nature and types of taxes this
client owned for this is an exceptional result. This client was not forced into
signing the arrangement, but it was impressed upon both her and her spouse that
this was something that she should take advantage of considering the type of
taxes owed. Upon signing the agreement to address the specific tax
matter in question this client alleges our office ceased contact. Respectfully,
our office conducted an immense amount of work in resolving this case and our
office does expect to be paid when our services are being provided. This client
did fail to make a number of the monthly fees she had agreed to make and our
office was forced to suspend active casework.On September 21, 2016, this client contacted our office via
e-mail and on September 23, 2016 a called took place. During the call the
client requested our office perform additional work on the case and at this time
the client was informed by the case team of the stop work status on the
account. The client was then transferred to our billing department to address
the stop work issue.The negotiations on this account were exceptional in
relation to the tax matter under representation. The client herself states the
[redacted] had “taken almost all our belongs.” Our office in
response considered the urgency of the matter and addressed the tax matter
promptly and professionally. The ability to stay in contact with this client
and the rapidity with which they answered our inquiries was exceptional for
this case. Our office did however request we be paid for work we were
performing- as any company would do. Subsequently this client was closed for
nonpayment and further casework was put on hold.At this point our office has reviewed the account and will
not be issuing a refund for services we have provide. No refund will be
granted.If you require any further information, please contact our
office. Thank you for your time and assistance with this matter.

Dear Ms. [redacted], We are writing in timely response to the
additional comments received for the above referenced complaint received on May
12, 2015. Mr. [redacted] additional comments again come as a surprise to us. Our
Client Services Group had worked with Mr. [redacted] to resolve his concerns.
Additionally, Mr. [redacted] agreed to the fee consideration of capped monthly fees,
meaning he would not pay any further fees for the work being performed on his
case. We agreed to this as a means to assist with the financial hardship as
well as ensure he did not pay us more than the tax liability in which he owes.
We did not overcharge Mr. [redacted], as his fees were established based on his liability.
The fee consideration granted was not done so due to an overcharge but as a
means to resolve his concerns. Our previous response offered Mr. [redacted] a
possible refund (while still continuing work on his case) so that we can
resolve this matter. It would be faster and easier to work out a refund
directly with Mr. [redacted] if he would like to call our office in order to do so.
Our office did not hear from Mr. [redacted], therefore no refund was agreed upon as
of yet. We are sorry to hear that Mr. [redacted] feels as though we stole his money.
We did promptly begin working on Mr. [redacted] case once he hired our services. It
is unfortunate that Mr. [redacted] feels that little work was done by our company to
assist them in resolving his liabilities with the IRS. As our previous responses
have indicated a substantial amount of work has been completed on his case upon
hiring our services for administrative tax representation. Mr. [redacted] sought out
and agreed to hire our services to assist him with resolving the liability. We
completed the required research on the matter and determined the best viable
option to work toward resolving those liabilities, and began proceeding with
the IRS to resolve it. Mr. [redacted] chose to hire our services, he was not forced
to do so. Our office worked as quickly and as diligently as possible in order
to resolve Mr. [redacted] tax matter. Our office worked thoroughly with the client
and IRS until the day the Mr. [redacted] terminated services in attempts to resolve
his matter. We are truly sorry to hear that Mr. [redacted] is so upset and infuriated
over his concerns. If he has further questions regarding the work that was
performed on his case or the options still available, we ask that eh contact
our office directly. Additionally, Mr. [redacted] filed a complaint with the Virginia
Attorney General’s Office. Our corporate legal counsel responded appropriately
and timely to that compliant. While we are working diligently to address his
concerns, Mr. [redacted] is not seeing the work that the case team has performed on
their behalf to work on resolving their extensive tax matters. In a good faith
effort for the client, and to resolve this matter with the Revdex.com, we are willing
to offer an $800 refund to Mr. [redacted]. We make this offer not as an admission of
liability to the client, but only to resolve any complaint or misunderstanding.
If you require any further information, please contact our office. Thank you
for your time and assistance with this matter.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. G[redacted] is incorrect, I have left several messages for Clarissa C[redacted] within the last week and have received no returned phone calls or emails.  The info she provided me was not what I had requested 9 weeks ago and the gentleman she transferred me to has not returned any calls after several voice messages.  I do have a missed call from "Wall Brandon G[redacted]" on my phone, I did not recognize the number, let it go to voicemail, no message was left. Time is becoming an issue.  All I requested 9 weeks ago was a refund of the unused portion of the fee I initially paid.  At the time of the request I was told the firm doesn't have electronic records so it would take 2 weeks for a review and a response, that was almost 2 months ago.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was offered a proposal where I would pay $300 a month instead of $400 a month and they (Wall and Associates) would reopen my case and start the process over again something that should have happened months ago. They would send me form #433 to fill out, also I was told that this would take several more months of me paying. In my initial complaint I stated that they have not done anything in the months that I have been paying them and this is proof also  when I requested to see the paperwork that was done in my case they stalled until I made this complaint now they want to send me form #433 and want me to pay again for months in order for them to do what they should have done months ago, I also believe that they are stalling to prevent me from replying  within 7 days to this complaint as I was told that form #433 was in the mail days ago. I am not satisfied nor impressed with their stalling process and trying to get me to pay for something that should have been done months ago. Why should I have to pay $300 a month for several more months and why was this form not sent to me before? Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I'm not satisfied with this offer because it's not what we paid them for doing nothing , we were recently told by the IRS that (Wall & Associates).  Never been in contact with them on our behalf, so when I found this out it had, made me very angry with this company after wasting our time, this Company can not repeat cannot tell the truth, how can they be trusted. And they have also wasted  the Revdex.com, time as well.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]