Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/04/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn March 3, 2015, Ms [redacted] placed an order for Beats Pill SpeakersPer the tracking, it shows it was delivered and signed for on March 6, at 12:PMMs [redacted] has advised that she did not receive her packageWe have investigated this with the carrier and they have provided us with the proof of delivery as well as the signature that was made at the time the item was deliveredDue to this, we have advised that Ms [redacted] dispute the charges with her financial institutionAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint has been denied due to the fact that Fedex delivered my package to the wrong address and of course got a signature to it that didn't belong to my home, investigated it by going out to my address and doing what? NOTHINGhow is it that someone will ever confirm their mistake when it comes to their job, their everyday place where they have to provide for their familiesIt makes no sense how they do their investigation, why can't a supervisor come out with him and speak with the purchaser face to face to confront the matter? of course, its not there package so they don't care two [redacted] about ! which is why you reach out to the Revdex.com or others to try & help you out, but they can only do so much, but I guess you just got to believe in karmaThat is all I'm going to say, I'm tired of repeating my story over & over and not being heard and taken seriously ! thanks for your help Revdex.com, even though its the same as when I started no where Final Business Response / [redacted] (4000, 10, 2015/04/21) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintWe have contacted Fedex and they have confirmed that the package was delivered to the correct addressAs previously stated, Ms [redacted] will need to dispute the charges with her financial institutionIn light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/02/03) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that our [redacted] care department issued Ms [redacted] a replacement Igloo Refrigerator on January 23, under order XXXXXXXXXXXXXThe replacement was delivered to Ms [redacted] 's address on January 28, On February 2, and February 3, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe also sent Ms [redacted] an email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseYes you sent me the right item the second time around but that was when you were told you sent me the wrong itemThe first time I called walmart responded with "you didn't get your item? Sorry that's your problem you have to fix it on your own" and when I called to say I got the package but it was a table walmart never apologized and I had to wait yet again for the fridge I should have gotten in the first placeI expect to keep the table after the headache walmart has given me Final Business Response / [redacted] (4000, 15, 2015/02/16) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments We understand the frustration that this has caused Ms [redacted] That is why we have allowed Ms [redacted] to keep the table we sent to her at no chargeWe updated Ms [redacted] 's account to prevent her from being recharged for not returning the table we sent to her addressOn February 16, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX, but her phone was not in serviceWe sent Ms [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2015/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very muchWalmart has allowed me to keep the table and I am satisfied with this resolution

Initial Business Response / [redacted] (1000, 10, 2015/01/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for Electronic Arts Crysis We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe sent Mr [redacted] an email with all pertinent information regarding his orderWe do not have a phone number on file to reach out to Mr [redacted] We have not heard back from him after we sent the emailAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the delayed delivery status of his order aboveWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] 's order was delivered on June 11, (today), as promisedWe have also adjusted Mr [redacted] 's order for the inconvenience and the delivery delay emailAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/07/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the store advertised Mainstays Easy Assembly Crossman Gazebo, item#XXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyResearching the item above, I was not able to locate it on our websiteI contacted Mr [redacted] and he advised me that the item was advertised in his local Walmart store of Macon, GAMr [redacted] also advised me that his issue was resolved by Mr [redacted] Store ManagerAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/21) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn December 20, 2015, Ms [redacted] placed an order for a Sceptre HDTV and unfortunately, due to a delay in transit, it was not delivered on timeMs [redacted] contacted our [redacted] service department regarding the delay and was issued a 20% discount off the purchaseWe apologize for any inconvenience that this may have causedWe have tried to reach Ms [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Ms [redacted] to contact us directly if she needs further assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has tried to reach me via phoneI tried responding to the email I received from Walmart, but I was unsuccessfulI left voicemails, but never received a call back Final Business Response / [redacted] (4000, 14, 2016/02/12) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe were able to contact Ms [redacted] and advised her that due to the overwhelming amount of orders from our holiday sales, her order was delayed in transitWe apologized for any inconvenience that this delay has causedMs [redacted] was issued a 20% discount for her inconvenienceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] B Walmart.com Final Consumer Response / [redacted] (2000, 16, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund requestWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyAs promised and requested we refunded Mr [redacted] onto his VisaAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 20, 2015/02/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] White of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms [redacted] on several occasions with no availResearching this account we see that Ms [redacted] was refunded $on November 11, after she virtually signed the Return Agreement/AffidavitThis affidavit advised Ms [redacted] White of order#XXXXXXXXXXXXX on or before December 27, Ms [redacted] was recharged on December 27, because we did not received the items back at the agreed timeframe, per the Return Agreement/ AffidavitOn January 13, we refunded Ms [redacted] again $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for he feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding cancelled order# [redacted] for the Straight Talk Moto E XT830C Prepaid Android SmartphoneWe thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Ms [redacted] 's complaint, we reviewed his [redacted] account and order historyAs a one-time courtesy, we offered [redacted] a chance to place a new order with price adjustment of $for customer satisfaction [redacted] has placed new order# [redacted] with promised adjustmentsAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) My phone arrived at my local Walmart today and I just picked it upI am very grateful for [redacted] help in getting this resolvedShe did everything she said she would and all very quicklyI am very pleased with this resolutionThanks to both Walmart and the Revdex.com for helping me out ***

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent ordersWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received *** [redacted] complaint, we reviewed her Walmart.com account and order historyOn 10/21/16, we contacted [redacted] to discuss her concerns with both of her recent orders [redacted] advised that an Air Vent Phone Holder she had ordered on October 12, was never receivedThe item was from eForCity, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all refunds and returns for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAs a one-time courtesy we have issued [redacted] a refund for the Insten Car Air Vent Phone Holder Mount in the amount of $ On the second order, [redacted] , [redacted] advised that she had returned two of the jackets she purchased but had still not received refunds for the itemsWe were unable to confirm which jackets she had returned and they have not been checked back into our Returns Center at this timeWe’ve requested additional details but have not heard back from [redacted] If she would like further assistance with this order, she is welcome to contact us back directlyAt this time, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and comments and we’re very sorry for the difficulty she’s had with Walmart.comIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding issues she experienced with a baby bouncer she purchased on December 17, We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyOur records indicate that Ms [redacted] was offered a $eGift Card and we have processed one for her as a one-time courtesyShe is welcome to use this gift card at any Walmart storeDue to Ms [redacted] ' return history, her account has been closedAs such, if she wishes to return the bouncer, she will need to take it to her local Walmart storeAny future Walmart.com orders will be canceledWalmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his orders he did not receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] ordered items back in December and has tried contacting our customer service team regarding this and he has not received any communications to resolve his matterWe have research his order and have issued a refund for the missing items to his original form of payment as a courtesyWe will also escalate his experience with customer service to the appropriate level to have them review and addressAs such, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2014/12/13) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for order for a price matchWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her [redacted] account and order historyAs a one-time courtesy we have issued [redacted] a $eGift Card for the price difference of the laptop she purchasedIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/07) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe have confirmed that [redacted] 's order was delivered to her shipping addressUnfortunately, [redacted] stated she did not receive her packageAs a courtesy, a refund for [redacted] 's order was issued back to her original method of payment on November 14, and November 15, On December 7, 2014, we notified [redacted] about these detailsAs such, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) You must not have reviewed the orders very well because when I look at the trackingIt states delivery exception and returned to the sender Final Business Response / [redacted] (4000, 9, 2014/12/19) */ RE: [redacted] /Revdex.com Case [redacted] received [redacted] 's rebuttal arising from her original Revdex.com complaint We confirmed [redacted] filed a chargeback for her order after we delivered replacements for her original missing items to her address under [redacted] , [redacted] , and [redacted] On December 19, 2014, we notified [redacted] about these detailsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/09/08) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order was delivered and signed for at the Walmart store he selected for Ship To Store delivery on August 15, Unfortunately, due to a communication error at his local store, he was notified that his order was ready for pick up on August 21, On September 8, 2014, we spoke with Mr [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience he experienced and assured his concerns have been forwarded to the appropriate management groups to improve our servicesDuring our conversation over the phone, we confirmed he received his order and no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/01/09) */ Friday, January 9, Filed Electronically Revdex.com of Arkansas, Inc XXXXX [redacted] Road [redacted] XXXXX RE: Revdex.com Complaint Case# XXXXXXXX [redacted] Ticket NoXXXXXXXX Dear Janna I am writing you in response to the above referenced complaint Our store manager's number one priority is our [redacted] 's satisfactionStore Manager Alland Anderson contacted Guatam [redacted] and they report this complaint has been resolved at store level to [redacted] satisfactionAlland advised they spoke with Mr [redacted] in regards to his Iphone He was advised the store did not have the product in stock to honor the rain check he requested as they only received a few since ThanksgivingTo satisfy the [redacted] , Alland advised Mr [redacted] to purchase the item from another retailer and bring in his receipt to the storeThere they will give him the difference between what he has paid and what we advertisedThey will also issue him a $Walmart gift card We will consider this matter closed unless notified otherwise With regard, [redacted] Resolution Coordinator Wal-Mart Stores, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) issue resolvedWalmart paid the diff between my buying price and advertised price

Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the Google Nexus 7" Tablet 32GB Memory she purchasedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered the Google Nexus 7" Tablet 32GB Memory The ad was listed incorrectly and the Google Nexus 7" Tablet 32GB Memory was in fact a modelThe ad has been updated on our siteWe contacted Ms [redacted] and she advised she already returned the initial tablet she receivedWe have offered the model of the Google Nexus 7" Tablet 32GB Memory and have issued a $Egift Card for the differenceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/27) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancellation requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] requested to cancel both orders above on ***, 15, 2014, but the orders were too far in processing to cancel, therefore both orders shippedWe have refunded Ms [redacted] $for her Walmart.com orderWe have also partnered with TigerDirect and they have initiated a return label for Ms***We have also issued Ms [redacted] a $gift card due to the inconvenience of her account being overdrawn due to this errorAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

I have recently placed seperate orders for different items, each time the wrong order was sent

Ordered a [redacted] gift card through walmart.comCard was not issued in time frame that they said it would beCalled customer service several times, and was laughed at and blown offSaid it would take up to two weeks to issue a refundWill contact [redacted] to resolve issue