Walmart.com

I ordered a Weslo Treadmill from Walmart for delivery to my address, and paid extra for shipping The arrival date came and went I called two days later, and was informed that they did not have the product ready They offered to ship it to me expedited, which would arrive a week after my initial expected dateI acceptedThey then put me on hold for thirty minutes, and said they could send it to me expedited for just $more dollarsI said that was absurd, and to cancel the orderI ordered myself a treadmill from a competitorThey then ordered the product in my name anyway Without my authorizationAs soon as I got the "confirmation" of my order, I called them to cancel (again) and they said "bad news, it's already shipped." I had to follow up two-three more times before they finally agreed to refund the money they unlawfully took from my account At this point, they just dropped the treadmill on my doorstep and told me I could "just take it to a Wal-Mart" and try to return itAll in all, it took me nearly a month to resolve, and more than hours worth of phone calls They consistently mislead me, lied to me, and tried to stick me with purchasing a product that they could not provide as advertised, leading to my purchasing of a replacement product based on their representations They frequently misstated the law, and tried underhanded tactics and misdirection including making an unauthorized withdraw from my account directly against my express interest

Initial Business Response / [redacted] (1000, 7, 2015/04/01) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that the camera Ms [redacted] ordered was not a bundle that included a $gift cardOn March 30, 2015, we notified Ms [redacted] via email to send us an image of the gift card she received so we could verify its originOn March 31, 2015, Ms [redacted] responded to our email requesting instructions on how to send us an image of her gift cardOn this day, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and reached a voicemail inbox that was full and could not take messagesWe responded back to Ms [redacted] via email and provided instructions to help guide her through sending us an image of her gift cardUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been trying to return the callHowever the specialist is unhelpfulCan I get a direct phone number to someone who is familiar with this situation and can resolve itOr you can contact me at [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (3000, 14, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I faxed a copy of the gift card ( front and back ) to the resolution department at walmarso I await what their responsethank you Final Business Response / [redacted] (4000, 16, 2015/05/21) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintThe gift card number she sent us was a $Gift Card that came with a Keurig she purchased on 12/26/(order #XXXXXXXXXXXXX)The gift card still has a balance of $on itWe advised Ms [redacted] that if she is having trouble redeeming it, we can use the funds on the card to place a new gift card order and have that sent to the email address on fileeGift Cards can be used online or printed and used at any Wal-Mart storeUnfortunately, we do not have a record of a $gift card with a TV purchaseIf Ms [redacted] can provide us with more details (order number, copy of advertisement showing gift card offer with TV purchase), we would be happy to research this furtherUntil we receive additional details, Walmart.com considers this matter closedIf either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding our return policyWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate he purchased the two TV Wall Mount online on January 24, The return timeframe for this item is daysWe have tried to reach Mr [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessfulWalmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 17, 2015/11/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to refund requests for her ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] ordered an adjustable bed to be delivered to her home and refused the shipment at the time of her deliveryDue to the fact that we were not notified a refund had not been issuedShe also ordered a recliner that she states arrived defectiveWe have processed refunds for the orders as requested and issued Ms [redacted] a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received my first refund then when I ask about my second refund for for the reclinerNobody knows anythingOne representative states they will send the refund to my visa cardI explain to them I don't have a visa card, I have a walmart cardWhere are they getting this information fromThen they say I should get my refund the next day, its been a couple of dayThat recliner has been returned to walmartbecause I had check the tracking from fed exthen today the original delivery vendor try to call for a schedule pickup for the reclinerPoor communication, the recliner is sitting in walmart collect dust by nowI don't have and I am getting back and forth answersI had explained to walmart they are slacking off, and their [redacted] service has changed to the worse Final Business Response / [redacted] (4000, 22, 2015/11/17) */ Walmart.com received [redacted] 's additional rebuttal arising from her original Revdex.com complaint and followed up Ms [redacted] to discuss her concernsMs [redacted] has confirmed that her refunds have postedWalmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 24, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***.We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***'s order XXXXXXXXXXXXX was shipped to an incorrect storeWe also confirmed that her order XXXXXXXXXXXXX was refunded due to remorseOn July 31, 2015, we spoke with Ms [redacted] directly at (XXX) XXX-XXXXWe apologized for the inconvenience and issued her a refund for her order XXXXXXXXXXXXXAs a courtesy for the inconvenience, we processed a new order of the same garden hose for Ms [redacted] at no charge to herDuring our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) His response is full of liesAnd instead of helping was only retaliatory actionsHe promised to submit a tracking number for the "gift" hose he was sending me for showing them many of the problems with their websiteBut he did not do now I do not have his name as of yet to refer toAlso the promised gift never cameI need it for a medical problemHe erroneously cancelled my correct order for a water hose for no apparent reasonI believe retaliation is the reasonWaiting in pain for a water hose.I will request information about needed website improvements since I dare not use for fear it might cheat me againAnd [redacted] care still not being productive towards helping me in any wayOnly aggravating me!! I am a shut in and shipped on the first waiting for my water hose to supposedly be delivered soonOn the 4th but it was not and I have not been able to get oneWalmart a response here was a TOTAL FABRICATION!!! Final Business Response / [redacted] (4000, 11, 2015/08/19) */ RE: [redacted] ***/Revdex.com Case Walmart.com received Ms***'s rebuttal arising from her original Revdex.com compalintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and commentsAfter we received Ms***'s rebuttal, we reviewed her Walmart.com account and order historyWe have confirmed that our arrangement was to only issue Ms [redacted] one courtesy hose at no charge to herUnfortunately, an error with our system caused the original order we processed to be shipped to Ms***We issued Ms [redacted] an $egift card to her email address so she can purchase two of the same hoses with rush shippingThis egift card will arrive within hours from todayLastly, please be assured that Ms***'s concerns regarding canceled were heard and we are making every effort to improve our cancellation processIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/03/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyWe're very sorry to hear that the bed Mr [redacted] ordered was damagedWe spoke with Mr [redacted] and issued a $price adjustment as compensation for the damage since he was not interested in returning the bed or exchanging itAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) a credit was made on the damaged piece and I was totalyl satisfied with the outcome thank you

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund request for the Year Service Plan for Refurbished Televisions $- $We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that he sent a request to Asurion requesting to be refunded for the year service plan because he sold the itemWe partnered with Asurion for final resolutionAsurion has mailed Mr [redacted] $refund check on FedEx Tracking# XXXXXXXXXXXXThe tracking shows delivered on May 12, We have attempted to reach Mr [redacted] to provide him with the updates and to confirm the delivery of the refund check, but have not heard backAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Final Consumer Response / [redacted] (2000, 11, 2014/11/14) */ This issue has been resolved

July Order [redacted] This order was a site to store order but some how ended up being a [redacted] delivery to the store but with my name as the recipient So technically they don't have a site to store for me.....I cannot pick it up because it is not in the system and can't get a refund because it was delivered BUT not to me This was explained to me by a Walmart.com employee by the name of [redacted] ---this person is not qualified to deal with the public, she was very nasty and abrupt She is the one that told me I couldn't get the bike OR my money backSo Walmart gets to keep my money AND the bicycle?? UPdate; my local Walmart store when it was shipped let me show proof it was mine and gave me a refundNo Thanks To [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] placed an order on our site for a chairUnfortunately, it arrived damaged but a refund was not processedWe have escalated coaching opportunities for our agents where needed for this issueWe reached out to Ms [redacted] and apologized for the inconvenience she has experiencedWe processed a full refund and issued a $eGift card as wellAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding his Walmart.com accountWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach [redacted] regarding his Walmart.com account and Savings Catcher issues and we have not heard backIn order to provide the best resolution possible, we will need to speak with [redacted] As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding our return policy and his refund requestWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised that he thought the return policy for laptops was 90-daysMr [redacted] also advised me that due to his disability he did not return the item right awayWe have educated and advised Mr [redacted] regarding our return policy for laptopWe advised that the laptop falls under the category for computers, which is 15-days of the receiptMr [redacted] can review our returns policy on our website belowAs such, Walmart.com considers this matter closedhttp://help.walmart.com/app/answers/ [redacted] Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/23) */ Walmart resolved my complaint and refunded my moneyI took their refurbished laptop that had some operating symptomsI still continue to be a loyal [redacted] Thank You

Initial Business Response / [redacted] (1000, 10, 2014/09/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order placed on September 9th for an ASUS TabletWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records indicate that we were unable to cancel her order because we had already started to fulfill it when she contacted usAlso, our records indicate that Ms [redacted] picked up her item at the store on September 16th at 7:p.mWe left Ms [redacted] phone messages on September 18th & 19th and emailed her on also on September 19th and have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are calling me during work time I did not pick it up , I had to go in person to return it Because you claim that two min after placing an order online , its too late to cancel Final Business Response / [redacted] (4000, 14, 2014/10/09) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe would like to apologize to Ms [redacted] for the inconvenience she experienced with her orderUnfortunately, we were not able to cancel her order as the order was in the fulfillment processWe have issued Ms [redacted] a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) You did not resolve anything The order was never cancelled and I was forced To get bother products BTW you owe me those $for a promo in your site You offered $GC for trying free shipping

Initial Business Response / [redacted] (1000, 15, 2014/12/17) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancellation request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have attempted to reach Mr [redacted] on several occasions with no availIn order to provide the best resolution possible, we would need to speak with Mr [redacted] As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 19, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Phone don't work Final Business Response / [redacted] (4000, 23, 2014/12/22) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintMr [redacted] 's Lofty Galway SJ15SFB Free Standing Electric Stove of order#XXXXXXXXXXXXX was checked in at our Returns Center on December 16, Mr [redacted] 's refund was processed on December 20, Walmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 25, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart bilked our order so bad online, we got none of the items ordered for Christmas, which we began shopping before ThanksgivingYou SOLD the first heater we tried to order out of our cartDo you understand? That is in store theft! That forced us into this Lofty Galway which was cancelled when we thought we had found another one onlineThat was a scam, neverthless, we have no heater, no rugs which were intended for our business during Christmas Do we need another complaint?

Initial Business Response / [redacted] (1000, 15, 2014/12/13) */ [redacted] received a Revdex.com complaint from [redacted] ' regarding her order for HP LaptopWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ' complaint, we reviewed her [redacted] account and order history [redacted] ' original order was canceled due to item being out of stockA new order has been placed and we have confirmed with our fulfillment team her item will be delivered by ChristmasWe apologize for the inconvenience this has caused her and have issued her a $eGift Card for her troublesAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a shipment notification todayAs long as I get it for Chistmas all is good

Initial Business Response / [redacted] (1000, 5, 2014/07/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his damaged/defective Insta-Bed Raised Air Bed with BuiPump, Queen and Year Replacement Plan for Outdoor Sporting Goods $- $We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised that the replacement plan provider and customer service would not assist with resolving the issueI advised Mr [redacted] that the replacement plan provider would need to be contacted regarding his return request, and that he would need to initiate a claim with the replacement plan providerMr [redacted] advised me that he wanted the issue resolved as soon as possibleFor customer satisfaction, Mr [redacted] has been refunded $as requestedWe have also advised Mr [redacted] to destroy of the damaged item safelyAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/07/16) */

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyA shipping error occurred and her DVD was shipped to a store in another stateWe have refunded Ms [redacted] in full for the DVDShe had an additional order for a toy which was re-ordered and Ms [redacted] received her itemAs compensation for the issues surrounding her order, we have sent Ms [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for a PSNeed for Speed game for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr [redacted] We issued an Egift Card for the difference in price for the game in the amount of $to honor the Black Friday priceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his refund requestWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order historyWe have contacted [redacted] and he advised his gift card was not refunded for the No Time For Sergeants DVD he never receivedResearching this order we found that it was not successfully cancelled due to system issuesWe have now successfully cancelled the order, and this has successfully refunded his gift card $For the inconvenience we have also issued a $eGift cardAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with placing ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur billing team has review her account and suggests Ms [redacted] place a new order using the same device/payment method and the order should go to our team for reviewWe apologize for the inconvenience this caused Ms [redacted] In light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] 's for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com