Walmart.com

Initial Business Response /* (1000, 5, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding orders he placed and did not receive. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] advised he did not receive his packages. He contacted customer service and they were unable to help him. We spoke with [redacted]'s mother as she stated he is out of the country. We advised her we have issued a full refund for both orders. [redacted] will receive the refund within 3 - 5 business days to his original payment method. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order she did not receive. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted]' order was from Digital Pavilion, one of Walmart.com's Marketplace Retailers. The shipping address that was originally provided for the order was incorrect. Ms. [redacted] worked with Digital Pavilion to attempt to correct the address. However, the package was not delivered to the correct address. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Ms. [redacted] spoke with Digital Pavilion, but a refund could not be issued. As a one-time courtesy, we have issued a full refund for Ms. [redacted]' order. We have attempted to contact Ms. [redacted] and have not received a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 19, 2015, Mr. [redacted] placed an order for Sports Rivals Xbox One. Due to a delay in transit, the order did not arrive by the expected delivery date. We contacted Mr. [redacted] who requested that we overnight the game to him. We were able to place a new order for Mr. [redacted] with upgraded shipping at no cost. We apologize for any inconvenience that this delay has caused and have escalated the issues to the appropriate department for review and coaching. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked on several occasions to speak with management in reference to this executive escalation. In addition to screwing up the original order the [redacted] service received was atrocious. Both at the order level and after I spoke to the executive engagement center. Further, the new item was not received in the time requested or needed. Considering this matter closed without addressing these issues is further proof of the poor [redacted] service I have received throughout this entire transaction.
Final Business Response /* (4000, 10, 2016/02/03) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Per Mr. [redacted]'s request to speak with a manager, I contacted him directly to discuss his concerns. I apologized for the inconvenience with his order and issued a refund as a one-time courtesy for the delay. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Walmart.com's advertisement for the TCL 55FSXXXX XX" 1080p 120Hz Roku Smart LED HDTV for $348.00 and his adjustment request. We thank you for the opportunity to address...

Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted] and he confirmed he has placed an order for the TCL 55FSXXXX XX" 1080p 120Hz Roku Smart LED HDTV on January 3, 2016 and has received the promised adjustment in the amount of $150.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order for the Similac Advance Infant Formula Powder, 1.45lb container that he didn’t receive. We thank you for the opportunity to address Mr. [redacted]’s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] regarding this matter and he informed us that he was able to locate the Similac Advance Infant Formula Powder, 1.45lb container. The order was in the manager’s office. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Apple iPad mini 16GB with Wi-Fi he wanted to price match. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have reviewed the communications between our customer service team regarding Mr. [redacted]'s request to ad match the Apple Ipad online ad he saw that included a $100 Gift Card. Unfortunately, we can only ad match within 7 days of the initial order date. We see that Mr. [redacted] made the purchase on November 9, 2013 and he wanted to ad match on the Apple Ipad which was part of a holiday discount promotion that included a $100 Gift Card. We emailed Mr. [redacted] and advised that as per our holiday ad match, we only ad match our competitors and not ourselves. As a one-time courtesy, we have issued a $100 credit back to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I would remind Walmart.com that it was their representative that first agreed to price match. Thus, I quit looking for price matching ads. So, there was no way that I knew any different than the request was being honored. I definitely appreciate the adjustment, but point out that this was not doing me any favors but living up to their commitment. Thanks to Revdex.com for the help!
Scott

Initial Business Response /* (1000, 5, 2014/12/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We notified the manufacturer Neat Receipts about Mr. [redacted]'s concerns and they have arranged to contact him directly to issue a resolution. On December 16, 2014, they reached out to Mr. [redacted] and provided details to contact them directly to resolve his issue. Neat Receipts will continue to work with Mr. [redacted] towards a resolution. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 13, 2015/02/22) */
No one that answers my business phones received a call from Neat on December 16, 2014. No messages on my voicemail & no email received as well. I'm at the close of business on December 17, 2014 & have not received any correspondence today either. This matter is not closed, I will not just be shown some fancy paper trail and be satisfied. I could of used that money to buy a product that actually works.
Please respond with verification that you have received this message. Thank you, [redacted]
Final Business Response /* (4000, 15, 2015/02/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
We sincerely apologize for the inconvenience Mr. [redacted] has experienced while trying to receive assistance with his scanner. Please be assured that we have communicated Mr. [redacted]'s concerns regarding his scanner to the manufacturer NeatReceipts. We understand the frustration this has caused Mr. [redacted]. That is why we have issued him a courtesy refund from our end to his original method of payment on February 20, 2015. Mr. [redacted] will need to sign the return affidavit we emailed to him in order for the refund to be completed. On February 20, 2015, attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left a message with his manager explaining these details. We also sent Mr. [redacted] an email under email reference numbers XXXXXX-XXXXXX and XXXXXX-XXXXXX advising him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the inconvenience Mr. [redacted] experienced with his order. Our records indicate a refund in full in the amount of $31.62 was issued on June 19th. We also issued Mr. [redacted] a $25.00 eGift Card for the troubles this caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issued he was having with some missing parts for a desk he ordered. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] received his desk with some missing parts. He was able to put the desk together but felt it was an inconvenience, and wanted compensation. We apologized for the inconvenience this has caused him. We issued Mr. [redacted] a $25.00 refund. Mr. [redacted] is happy with the outcome. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com