Walmart.com

Initial Business Response / [redacted] (1000, 15, 2016/01/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his Walmart Credit CardWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe contacted Mr [redacted] and he advised us this complaint was regarding issues with his Walmart Credit CardWe escalated this over to the appropriate team to resolveThe final response from our credit card team is attachedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is not addressing a late free that was applied to the account on the previous statement the one before the Payment due on 19th of December the one for November Final Business Response / [redacted] (4000, 20, 2016/02/09) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintThis was re-escalated to our Walmart Credit Card teamTheir response is attachedIn light of the events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com Final Consumer Response / [redacted] (2000, 22, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/07/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her late to arrive shipment of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms [redacted] she has not contacted us backWe have researched her order that was placed on July 8, with promised expected delivery date of July 11, We have been experiencing system issues and this affected Ms***'s order and the promised expected delivery dateAccording to FedEx's records the shipment was delivered on July 14, per FedEx Tracking#XXXXXXXXXXXXXXXThis order also shows returned at Walmart Supercenter# [redacted] of [redacted] , WAAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried calling [redacted] back three different times and she was not available any of those timesTwo of the times were within ten minutes of her callI find it funny that now they are saying they have been having system problems when there [redacted] service team had no reasons or helpful response when I contacted themI believe [redacted] was the supervisor I spoke with and [redacted] was the associate who had atrocious [redacted] service when I asked to speak with her supervisor [redacted] was less than helpful as well offering no solution and blaming it the fact that I ordered after 5pmI told him the system should recognize what time I was and give an arrival date accordinglyHe had no response to that or to the fact it wasn't even shipped out until the day before it arrivedHe also offered no help along with his failure to articulate an explanationI do not remember which store [redacted] and [redacted] said they worked unfortunately So yes the air conditioner was returned but not before I had to take my bank account into the negative to keep my children from getting sickThe [redacted] service or rather lack there of just further cements in my mind that Walmart and Obama are ruining this country I will consider this matter closed for a $refund of my overdraft fees but I will not forget! Final Business Response / [redacted] (4000, 14, 2014/08/06) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintWe would like to provide Ms [redacted] with compensation due to the inconvenience and delay, but have not been able to reach herIf there is another number or email address for Ms [redacted] we need have the update so we can communicateMs [redacted] can contact me directly Monday through Friday, between the hours of 10:a.m- 6:p.mPDTWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 11, 2014/12/09) */ [redacted] received a Revdex.com complaint from [redacted] regarding her cancelled order# [redacted] from our Marketplace Vendor, [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe have escalated her cancellation issue to the Marketplace Vendor, [redacted] and advised the customer would like the 1.00Ctw Diamond 0.30Ct Center Princess Stone Bridal Set Women's Fixed Ring Size - at the price of $ [redacted] has attempted to reach [redacted] and have not been successful As such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart representative was rude and pretty much said I was out of luckThen she told me a promise ring I previously purchased was discontinued and out of stock so I could do nothing about itI explained That was not the ring in question, Then she realized this and again this ring was also discontinued and out of stockI find this hard to believe since it is for sale at SearsI told [redacted] I guess I would accept their offer of a gift card but they left me no choiceSo, no rings, no wedding, Merry Christmas!

Walmart.com received a [redacted] complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order historyOn August 20, 2016, [redacted] placed an order for an Ideal Ruff Weather Pet DoorOur records show that this order was through our marketplace vendor, ***We have determined that the ad was incorrect and therefore a refund was processed for the orderThe ad has been updated to show the correct price and item detailsWe have offered the item at the original price she paid of $ [redacted] accepted, so we have issued a $eGIft Card to cover the price differenceAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/06/10) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a gift card that was compromisedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's gift card was compromisedHis account has been flagged and security measures are in placeWe have replaced the $gift card with a $gift cardWe mailed the gift card to Mr [redacted] todayWe reached out to Mr [redacted] and have been told he is on vacationAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for an AT&T Answering System with Cordless HandsetsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms [redacted] she advised us that Walmart had sent her a replacement orderMs [redacted] advised us it was ok to close the complaintAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2014/04/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a Coaster Bunk BedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms [redacted] she advised us her issued has been closedWe apologized for the experience she had and issued a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/01/28) */ RE: [redacted] ***s/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] order was canceled on January 8, Therefore, we did not collect the funds for Ms***s' orderHowever, Ms***s' bank may have placed an authorization hold on her accountSome banks may request an authorization release form from us in order to release an authorization holdOn January 16, 2015, we faxed Ms***s' bank an authorization release letter at (XXX)) XXX-XXXXOn January 27, we sent Ms***s an email explaining these details and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herHowever, we will continue to assist Ms***s if she still needs assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the response since I requested to cancel the item that was not in stock walmart should have voided the purchase or fax the authorization to release the hold per the response they say the authorization was faced but that is because I was told repeatedly they do not and cannot fax in the future they should create better practices walmart was my favorite place to shop it I'm afraid to place an order online in fear of the same issue it won't be in stock although it says it is and due to their mistake I still cannot be refunded [redacted] service and their supervisors needs to be properly trained on one accord and should not be able to mistreat customers by keeping them on hold with no expectations and then just disconnecting the line with no return call or follow up Final Business Response / [redacted] (4000, 11, 2015/02/06) */ Walmart.com received Ms [redacted] ' additional rebuttal arising from her original Revdex.com complaintI spoke with her today, February 6, and confirmed that the amount that was authorized has been returned to her credit cardAdditionally, I advised Ms [redacted] that I will review her contacts with [redacted] Care and will ensure that appropriate actions are taken, if neededFor the inconvenience, I have sent her a $eGift Card that can be used online or in the storeWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/04/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the online ad he saw for Nikon DDSLR cameraWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised that he saw an ad online for a Nikon DDSLR camera listed at $388.00, but was not able to find the actual ad to purchase itWe contacted Mr [redacted] and he provided us the link of where the ad was locatedWe have informed him that the Nikon DDSLR camera was not available and that our web site updates periodically and may have changed the availability/pricing of the cameraWe have escalated this issue to the appropriate team and they have updated the adWe have offered Mr [redacted] a comparable camera and stated that we can match the $priceMr [redacted] agreed, so we issued a $Egift Card for the differenceMr [redacted] confirmed with us that he was able to make the purchase for the comparable cameraAs such, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that Walmart.com updated there website's advertisements to remove the offending adThe offer to sell us an upgraded camera at the same price showed me that they acknowledged they were in the wrong and were willing to rectify the situation

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request and experience with order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and she has advised us that when she spoke with [redacted] Service on March 4, all of her issues had been resolvedMs [redacted] confirmed she has received replacement order#XXXXXXXXXXXXX for the Starter - Boys Small, total $refund for the Xbox Live Gold Card ($39.96) and $for the inconvenienceMs [redacted] also confirmed she has picked up the Eureka Upright Vacuum, at her local storeMs [redacted] has also been issued a $eGift card for all of the inconveniences and delays for [redacted] satisfactionAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refunded for her Avery XXXXX Eco Friendly White Shipping Label, 3-1/3" x 4", Labels/Pack of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe researched and Ms***'s order shows scanned in on October 2, at Neighborhood Market of Farmers Branch, TXMs [redacted] should have been automatically refunded once the order was not picked up after daysWe refunded Ms [redacted] on December 2, She should receive this refund within the next 3-business daysAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/08) */ EMAIL FROM CONSUMER: From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Saturday, December 05, XXXX X:XX PM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX) Thank you for your assistance in this matter, Walmart has this week issued the refund to my credit cardThis case can be closedThank you much, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2014/08/04) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe confirmed that her account did not pass [redacted] billing verification checkpoint for her recent orderHowever, we have made changes to her account that will help her next orders process successfullyOn August 4, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not availableIn addition, we sent her an email and provided our direct number so she could contact us if she still needed assistanceAt this time, we have not heard back from herHowever, Ms [redacted] is always welcome to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an item he received lateWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with her feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyMr [redacted] notified us that he did not receive his Vitamin Sport, ctAfter further research we see the item was delivered on August 18th at 9:a.mWe apologize for the inconvenience this caused Mr [redacted] and have issued him a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have gone above and beyond by taking care of the issueI will respond to them and return the itemThey sent out too manyI appreciate all your help and please note I never intended to get them in trouble as I do use them often and this has been the first time this has happenedThanks again [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/01/02) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his gift card requestWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] has been refunded $for the Luvs Ultra Leakguards Diapers (Choose Your Size); Diaper Size of order#XXXXXXXXXXXXX on December 27, $onto a new gift card and $onto his credit cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/12/21) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn December 6, 2015, Ms [redacted] placed an order for Personalized Snow Cap Christmas StockingsWe do apologize that the stocking was incorrectWe have escalated this over to our merchandising team to reviewWe are not able to send out a replacement for the stocking as it is a personalized itemThe item has been refunded back to Ms [redacted] 's original form of paymentFor the inconvenience, we have issued a $EGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the $gift card

Initial Business Response / [redacted] (1000, 5, 2014/11/28) */ [redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyOur records indicate [redacted] received a refund in full for $on November 21stIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart sent me a e mail saying they were crediting me for the tubes also included in the e mail was a note saying if I did not return the set of tubes by a certain date I would be recharged with the tubes The problem is that I never received tubs so it's impossible foe me to send tubs back to them I only received tub That was the main problem from the start They issued a Fed X pickup for a set of tubs which I do not have to give to FedX I only received tub No one seems to understand the problem Final Business Response / [redacted] (4000, 10, 2014/12/15) */ [redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order history [redacted] has returned the one tube that he had received and our records indicate [redacted] received a refund in full for $on November 21st [redacted] will not be rebilled as the item he received has been returnedIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 12, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/11/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding issues he experienced with his Walmart.com orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyOur records indicate that his first order was lost in transitAs such, a replacement order was placed on 10/21/Unfortunately, the replacement order was damaged in transit and was returned to our returns centerFull refunds have been issued for the original orderA third replacement was shipped to Mr [redacted] and we have confirmed that it was receivedAs a one-time courtesy, we issued a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/10/15) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the car seats she had recently purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe reached out to the manufacturer of the car seats and confirmed that there an error in the labels on the car seatsThe seats she had purchased were not actually recalledWe are very sorry for the confusion and we have addressed the errorWe attempted to contact Ms [redacted] by phone and email but have not heard backWalmart.com considers this matter closedHowever, Ms [redacted] is welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/03/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his Better Business ComplaintWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe reached out to Mr [redacted] on March 4th and March 7th at XXX-XXX-XXXX and have not heard back from himIf Mr [redacted] would like to speak with us, he can reach us at the number belowIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent gift card orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOur records indicate that the gift card Ms [redacted] was attempting to use was compromised and used to place a Walmart.com orderPlease note, the card was not compromised via Walmart.comAs a one-time courtesy, we sent Ms [redacted] an eGift card for the full amount and provided her with information on how to keep her online accounts secureAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com