Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/06) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyEarlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand that Ms [redacted] was inconvenienced after she received the correct amount of the trash can she orderedThat is why we issued her a courtesy $egift card on July 31, to compensate her for the inconvenienceOn August 6, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left her a detailed message to call us if she still needed assistanceAt this time, we have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding billing errors and his returnsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have refunded Mr [redacted] $as promised and have removed him from our collections accountsAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are resolving the issue in total and fixing the mistakeThey are no longer charging me for the items I have returned to the storeThank you

Initial Business Response / [redacted] (1000, 13, 2014/10/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a refundWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyMr [redacted] ' order was from TigerDirect, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy We notified the Tiger Direct support team about Mr [redacted] ' concerns and arranged for them to issue him a refundOn October 15, 2014, we contacted Mr [redacted] directly and explained the refund arrangement we made with TigerDirectDuring our conversation, Mr [redacted] advised he received his refund and no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 15, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did get my refund back to my account Thanks

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 10, 2015, Ms [redacted] placed an order for an Igloo Refrigerator and FreezerOur tracking information indicates that the package was delivered on December 15, However Ms [redacted] advised us she had not received itWe apologize for any inconvenience that this has caused Ms [redacted] and have fully refunded the orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] was able to provide a receipt showing she returned her laptop and a full refund was issued on December 17, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/09/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order he received damagedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen we spoke to Mr [redacted] he advised us he was waiting for a replacement as his item arrived damagedHe also stated that customer service was not able to help himWe apologized to Mr [redacted] for his experience and issued him a $eGift CardWe left Mr [redacted] a few messages to make sure he has received his replacement item and we have not heard back from himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any messages from anyone in regards to this matter, nor have I received a replacement productNo action has been taken by walmart to resolve the issueThe Final Business Response / [redacted] (4000, 14, 2014/09/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an order he placed with us for a pool tableWe thank you for the opportunity to address MrPucket concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] order was through a third party marketplace Dazadi.comMr [redacted] advised us his order was received damaged and he was not receiving the help he needed from themWe see a full refund $was posted on September 10thAs such, Walmart.com considers this matter closed Again, we thank MsPucket for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart[redacted] received a Revdex.com ***plaint from MrLarry [redacted] regarding his cancellation and authorization hold issueWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and ***ments.After we received Mr [redacted] ***plaint, we reviewed his Walmart[redacted] account and order historyWe have researched and Mr [redacted] placed and cancelled order# [redacted] on March 23, We have spoken with Mr [redacted] financial provider, American ExpressAmerican Express advised us that all authorizations last for a maximum of eight days per their terms and conditionsWe have attempted to reach Mr [redacted] on several occasions and we have not heard backIn order to provide the best resolution possible we will need to speak with Mr [redacted] As such, Walmart[redacted] considers this matter closed.Again, we thank Mr [redacted] for his feedback and ***mentsIf either of you have any further questions or ***ments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific TimeSincerely, [redacted] **Walmart.***

Initial Business Response / [redacted] (1000, 10, 2015/12/31) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed order#XXXXXXXXXXXXX on December 15, When this order was placed an authorization hold was placed on her credit or debit card to confirm the card is validThe authorization hold should be release within to business daysBecause Ms [redacted] requested to cancel her order the authorization could take to days to be releasedThe length of the hold is determined by the bank or other financial institution for the cardMs [redacted] was not charged for this cancelled orderMs [redacted] advised this caused her to overdraft her account and her account was charged service/overdraft feesWe have advised, we do not refund overdraft/service feesFor all of the inconvenience we have issued Ms [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I placed the order I asked [redacted] service agents at Walmart if the money would be taken out of my account immediately they said no upon shipment I spoke to a [redacted] at Walmart who said that the terms are on their website that there would be a hold on my account I asked for my money back because I was given the wrong information from WalmartShe said noIt's not my fault I never would have place the order if they gave me the correct information Thank you [redacted] Final Business Response / [redacted] (4000, 14, 2016/01/08) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintBecause Ms***'s order was cancelled we did not collect fundsIf Ms [redacted] needs more information regarding authorization holds, she can visit http://help.walmart.com/app/answers/detail/a_id/Ms***'s financial institution has confirmed the authorization hold was releasedWalmart.com has no further information to add and considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (2000, 16, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request for her and adjustmentWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms [redacted] and advised her that the Novel Idea 36" x 36" Playard has shipped from the manufacturer, Delta on FedEx Tracking# XXXXXXXXXXXXThis order is scheduled to deliver on September 5, We have also adjusted Ms [redacted] 's order an additional $due to the inconveniences and delaysAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Walmart [redacted] has third party sellers who put the tracking information on the website to be the same as the Order Number of the purchase which then cannot be trackedOn top of that the third party sellers do not respond to any contact attempts madeI purchased the " [redacted] for my grandson as a Christmas gift on Nov and it was originally stated to be delivered - Dec 2016, but just in the last two weeks that has changed to 19-Dec When I call Walmart, they advised they cannot do anything because it was a thrid party seller ( [redacted] and provided a number of [redacted] to contact themHowever, when I contacted the number, you are told all are not availableThis is poor customer service at the very least At the most, this shows a lack of responsibility by Walmart to ensure the sellers they use are putting correct information in

Initial Business Response / [redacted] (1000, 10, 2016/01/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 29, 2015, Mr [redacted] placed an order a Better Homes and Gardens Ashwood Road Media Electric Fireplace to have shipped to his local storeMr [redacted] paid for the item at his local storeAn intent to cancel was placed on the order and Mr [redacted] did not receive his refundIf an order is paid for in store, a check in the amount of the refund would be mailed or the refund will be given at store levelWe do apologize for the inconvenience this has caused Mr [redacted] We have escalated all coaching opportunities to the appropriate level to make sure those are reviewed and addressedOur records show that Mr [redacted] opened a dispute with his financial institution for the orderThe dispute was closed in Mr [redacted] 's favor and therefore was refunded on his bank's endWe contacted Mr [redacted] and advised him of this and to contact his financial institution regarding his refundAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) However just to clarify one thing that Walmart falsely reported in reference to my bank closing the matter in my favorInitially the bank credit my account during the disputeUnfortunately since Walmart didn't want to work with my bank to get the money refunded, the bank withdrew the credit and it wasn't until I had to contact Walmart several times thereafter to resolve the matter on my ownSo Walmart really needs to focus on their [redacted] Service if they want to retain loyal and honest customers, but apparently they don't care which is evident in this caseThank you

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 8, 2015, Mr [redacted] placed an order for a Work Choice 5-Tier Commercial Wire Shelving RackWe do apologize for the whole entire experience Mr [redacted] had with his orderThis was escalated to the store as well as to the appropriate teams with all coaching opportunities to be reviewed and addressedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) No response to me directly to address the many trips and calls I've made to cancel this orderI do not believe Ms [redacted] 's response has shown much of understanding from a [redacted] 's perspective and her response failed to properly address my miserable online order experience Final Business Response / [redacted] (4000, 9, 2016/01/25) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintThe order was lost in transit and therefore never made it to his local storeWe do apologize for the inconvenience this has caused Mr [redacted] and the assistance he received trying to get his refundThe experience he had was very unacceptableWe reemphasized that we have reviewed the correspondences he had with our [redacted] service team and have escalated those opportunities that were found to the appropriate managers to addressFor the inconvenience, we have issued a $Egift cardIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] was sent two replacement motors for his treadmill that were defectiveOn September 19, 2014, we communicated with Mr [redacted] via emailWe apologized for the inconvenience and offered to issue him a courtesy refund for his treadmill and warranty, which he acceptedWe issued him a courtesy refund for his treadmill and warranty and provided our contact information should he still need assistanceIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/04/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed, and received the wrong itemWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe see that Ms [redacted] placed an order for a Spa Sensations Memory Foam MattressWe show two orders were returned for a full refundWe apologize for the inconvenience this causedWe have reached out to Ms [redacted] on April 22nd & 24, at XXX-XXX-XXXX and sent her an email on April 24th and we have not heard back from herIf Ms [redacted] would like to speak with us, she may contact us at the number belowAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a complete lieMy walmart credit card was not refunded in full I just reviewed my credit statements from walmartAlso, I never received an email from walmart either and that phone number of mine they have listed is an old phone numberEmail is the best way to reach me or responding to this Revdex.com complaintHow can the matter be closed when nothing has been resolved? Final Business Response / [redacted] (4000, 20, 2014/05/22) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe have scheduled a pick up for the mattress to be picked upWe have sent Ms [redacted] all the information regarding the pickupWe have apologized to Ms [redacted] and issued a $eGift Card for her troublesIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Consumer Response / [redacted] (-5, 25, 2014/06/20) */ Nothing was ever taken care of with this case Business Response / [redacted] (4000, 28, 2014/07/07) */ We are requesting an extension for the additional rebuttal filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue Consumer Response / [redacted] (4200, 30, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have still not received the credit to my walmart card Business Response / [redacted] (-10, 31, 2014/07/08) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintOur records indicate that Seko attempted a piof the mattress on May 28th and the address given for the piwas a UPS storeA representative from Seko sent an email to Ms [redacted] on May 30th to verify the addressShe never received a responseIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Consumer Response / [redacted] (4200, 33, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all the bed was delivered to [redacted] pa XXXXX not the ups store and secondly I told the person who set it up I was going out of town and I put it on my porch and when I came back it was gone the building and apartment building I already told him that I don't think the that's would be safe left out there but they told me to put it out there anyway and thirdly I did not get email from any company why is just dragging out so long? Business Response / [redacted] (4000, 35, 2014/07/10) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe have issued Ms [redacted] a refund for $on July 10thThe refund was issued to her original payment methodIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us at XXX-XXX-XXXX Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/31) */ Walmart.com received a Revdex.com complaint from Mrs [redacted] regarding an online orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Mrs [redacted] ' complaint, we reviewed her Walmart.com account and order historyOur records indicate we have refunded all the items she was not able to pick up at the store due to unavailability of stock and offered a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mrs [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/03/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the order he attempted to place on March 3rdWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyUnfortunately, our records indicate that the item quickly went out of stock and his order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableI contacted Mr [redacted] to discuss his feedback and for the inconvenience, issued a $gift card for future ordersAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2014/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Person was very professional I was very upset appreciate the help I do not like complaining but I was put in a very bad position

Initial Business Response / [redacted] (1000, 5, 2014/02/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order he did not receiveWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyThe order for the HP Winter Blue 15.6" XXXX-Xd19WM Laptop PC with AMD E-Accelerated Processor, 4GB Memory, 320GB Hard Drive, and Windows was lost after deliveryMr [redacted] emailed us the police report for this case and we have received it and validated itA refund for $has been credited back to his original form of paymentAs such, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms [redacted] placed an order for a bed frame and mattressShe paid for shipping to have the items delivered by December 2, The items were ready to be shipped out as expected, but Fedex didn't pick up the items from our warehouse until days laterThis caused the delay in the delivery dateOur [redacted] service team has issued a refund for the shipping feeFor the inconvenience; we have issued a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his refundWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe verified with the store that a refund shows processed and has been refunded to the original payment methodWe issued Mr [redacted] a $eGift Card for his troublesMr [redacted] advised that he filed a chargeback with his credit card company as he has not received the refundWe apologized for the trouble this has caused and issued Mr [redacted] an additional $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since I filed complaint with Revdex.com, Walmart.com has responded promptlyHowever, they continually have stated that a refund was issued to my credit card, and never wasI filed a dispute on this charge with Capital One, and they quickly reversed the charges stemming from itI spoke in Person to local store Asst mgr [redacted] who actually showed me the computer screen she had on this transaction, pointing out that the "R" on page reflected a refundShe also said that her limited view of information from online transaction prevented her from calling me directly to inform me of problem with item not actually in stockUltimately, there seems to be a huge disconnect between Walmart.com online and their local stores concerning in-store pick ups, and refunds associated when transaction cannot be fulfilledBecause of this experience, I would not use the walmart.com online service again at this time Thank you to the Revdex.com for getting action on this situationBest regards [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2014/05/29) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] ***We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no need for an extensionThe problem is there was NEVER an item receive and in your email, you even stated that a refund would be given back to my gift cardYou never file a claim with fedex and the package was never receiveIts not hard to refund the customerThis does not make senseREFUND MY GIFT CARD TODAY!! Final Business Response / [redacted] (4000, 14, 2014/06/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr [redacted] ordered "Everybody Hates Chris: The Complete Series" on DVD on April 26, Per the tracking information we received, the package was delivered to the shipping address on 5/1/at 9:52amAs such, we will not be issuing a refund at this timeAdditionally, due to the reported loss history, Mr***'s account has been closedAs such, any future orders will be canceled If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont care about the account being closedYOU DIDN'T ADDRESS THE ISSUEWhere is my money for an item not receiveWhen I contacted Fedex, they told me to contact walmart to do a tracer and to file a claimWalmart has never done this and is a jokeYou are a ripped offI never got my item and this is how you treat me when I order itemThis is my first purchase with walmart and this was a very horrible experienceYou people need to be fired for not doing your job which is to help and resolve customer issues