Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms [redacted] placed an order for a bed frame and mattressShe paid for shipping to have the items delivered by December 2, The items were ready to be shipped out as expected, but Fedex didn't pick up the items from our warehouse until days laterThis caused the delay in the delivery dateOur [redacted] service team has issued a refund for the shipping feeFor the inconvenience; we have issued a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 10, 2014/05/29) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] ***We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no need for an extensionThe problem is there was NEVER an item receive and in your email, you even stated that a refund would be given back to my gift cardYou never file a claim with fedex and the package was never receiveIts not hard to refund the customerThis does not make senseREFUND MY GIFT CARD TODAY!! Final Business Response / [redacted] (4000, 14, 2014/06/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr [redacted] ordered "Everybody Hates Chris: The Complete Series" on DVD on April 26, Per the tracking information we received, the package was delivered to the shipping address on 5/1/at 9:52amAs such, we will not be issuing a refund at this timeAdditionally, due to the reported loss history, Mr***'s account has been closedAs such, any future orders will be canceled If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont care about the account being closedYOU DIDN'T ADDRESS THE ISSUEWhere is my money for an item not receiveWhen I contacted Fedex, they told me to contact walmart to do a tracer and to file a claimWalmart has never done this and is a jokeYou are a ripped offI never got my item and this is how you treat me when I order itemThis is my first purchase with walmart and this was a very horrible experienceYou people need to be fired for not doing your job which is to help and resolve customer issues

Initial Business Response / [redacted] (1000, 10, 2014/11/28) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe confirmed that due to severe weather conditions, deliveries were rescheduled or not deliveredWe communicated [redacted] 's concerns with the Walmart Grocery management group and they have issued her a $eVoucher and Free Delivery eVouchersOn November 28, 2014, we spoke with [redacted] directly over the phone and explained these detailsDuring our conversation, we confirmed that [redacted] no longer needed assistanceIn light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his refundWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe verified with the store that a refund shows processed and has been refunded to the original payment methodWe issued Mr [redacted] a $eGift Card for his troublesMr [redacted] advised that he filed a chargeback with his credit card company as he has not received the refundWe apologized for the trouble this has caused and issued Mr [redacted] an additional $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since I filed complaint with Revdex.com, Walmart.com has responded promptlyHowever, they continually have stated that a refund was issued to my credit card, and never wasI filed a dispute on this charge with Capital One, and they quickly reversed the charges stemming from itI spoke in Person to local store Asst mgr [redacted] who actually showed me the computer screen she had on this transaction, pointing out that the "R" on page reflected a refundShe also said that her limited view of information from online transaction prevented her from calling me directly to inform me of problem with item not actually in stockUltimately, there seems to be a huge disconnect between Walmart.com online and their local stores concerning in-store pick ups, and refunds associated when transaction cannot be fulfilledBecause of this experience, I would not use the walmart.com online service again at this time Thank you to the Revdex.com for getting action on this situationBest regards [redacted] ***

Initial Business Response / [redacted] (1000, 14, 2016/01/29) */ The complaint filed by Ms [redacted] has been received, and it has been determined this is an issue that needs to be addressed by SynchronyAttached is Synchrony's final response to Ms [redacted] 's concernsPlease don't hesitate to contact us if you have any follow up questions or concerns Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 16, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They credited my card and took off the $after my complaint Thank you

Initial Business Response / [redacted] (1000, 10, 2015/01/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding the issues he has experienced with WalmartWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe tried reaching out to him at the number we have on file and could not leave a messageWe sent him an email and have not received a responseIf Mr [redacted] has any further questions, he may reach us at the number belowIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wal-Mart attempted to call me once while I was working and then emailed me on the 31st of DecemberI will be contacting the [redacted] attorney general in regards to this matter and request they seek a fine for the sale for a recalled item Final Business Response / [redacted] (4000, 15, 2015/01/23) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintWe left a number in our phone number in the first response to Mr [redacted] to contact us with any concernsOur records indicate Mr [redacted] did not receive a recalled itemIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2015/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] attorney General requests this be closed to take legal action

Initial Business Response / [redacted] (1000, 10, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn November 9, 2015, Ms [redacted] placed an order for True Digital Prints with Walmart's photo labDue to a system error we were not able to process the order and it had to be canceledWe apologize for any inconvenience that this has causedWe were not able to reach Ms [redacted] by phone to discus the order however we were able to contact her via email and have advised her that her order was fully refundedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this, they have issued the refundThank you for your help in this matterIt truly expedited the matter

Initial Business Response / [redacted] (1000, 6, 2014/11/13) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund of $was credited back into Ms [redacted] 's original method payment on October 28, We have also confirmed that a refund of $was refunded back into Ms [redacted] 's original method of payment on November 1, On November 10, and November 11, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe left Ms [redacted] a detailed message along with sending her an email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Walmart.com received a BBB complaint from Mr. [redacted] regarding the refund he has not received. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback... and comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and we have not heard back. Due to his return history, his account has been closed. As such, any future orders will be canceled. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/13) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ' complaint, we reviewed his [redacted] account and order historyWe apologized for the inconvenience this has caused himWe have issued [redacted] ' a $eGift Card to put towards a comparable TVIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] ' for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 24, 2015, Mr [redacted] placed an order for Hatch NRWater Rescue GlovesThis item was processed and shipped by our marketplace vendor, Botach IncAll returns or refunds need to be handled by Botach IncWe contacted Botach Incregarding the wrong size Mr [redacted] has receivedThey have advised that the order shows size XS that was placedMr [redacted] did contact Botach Inc via email regarding this issueBotach Inc has emailed Mr [redacted] the return instructions, so Mr [redacted] can return the gloves and get a refundAdditionally, we have sent all coaching opportunities to the appropriate team to review and addressFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 13, 2014/12/24) */ December 24, Sent: Filed Electronically Complaint Case #: XXXXXXXX Consumer: [redacted] Case Opened: XXXX- Dear Maite, Thank you for your correspondence regarding X***'s recent experience Our goal is to thoroughly research and assist X [redacted] with her issueAt this time, we would request the four digit store number or the city, state, and street address of the Walmart location in question We appreciate your assistance in obtaining this information Thank you, [redacted] D Risk Resolution Coordinator Walmart Stores, Inc Initial Consumer Rebuttal / [redacted] (3000, 15, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The store address is Walmart Supercenter # Fayetteville Rd, Raleigh NC XXXXX Final Business Response / [redacted] (4000, 17, 2015/01/06) */ Tuesday, January 06, Filed Electronically Complaint Case #: XXXXXXXX Consumer: [redacted] Case Opened: XXXX- Dear Maite, I am writing you in response to the above referenced complaint Thank you for giving our store the opportunity to look into Mr***'s concernThis is to inform your office that Manager Scott went over Mr***'s order with him and informed him that the store would be happy to split the cost with himMr [redacted] informed management that he was satisfied with this resolution We will consider this matter closed With regard, Melissia D Risk Resolution Coordinator Walmart Stores Inc

Initial Business Response / [redacted] (1000, 10, 2014/03/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the order he attempted to place on March 4thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyUnfortunately, our records indicate that the items quickly went out of stock and his order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed at a certain price, when in fact, they are no longer availableWe have reached out to Mr [redacted] on March 7, and have not heard back from himWe apologize for the troubles he experienced, and have issued him a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 1, 2015, Ms [redacted] placed an order for a My Life as 18" Doll of the Year Dogwalker for same day pick up at her local storeWhen the store went to fulfill the order, the item was out of stock and the order was substituted with what the store felt was a comparable itemWe're sorry to hear she was not happy with the substitutionWe contacted a local store in Ms***'s area and arranged with her to pick up the doll she had original orderedWe do apologize for the inconvenience this caused and have issued Ms [redacted] an eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never offered a substituteThe store was not out of stock when I placed the order and the doll was given away while being held for pick-upAlso, I purchased it a second time, to find out that the order was cancel againThat's when I was offered the egift cardMy sister had to drive minutes away from home & wait hoursI had to go through so much trouble all because of the terrible [redacted] serviceBut thanks! Final Business Response / [redacted] (4000, 9, 2016/01/14) */ Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe tried to reach Ms [redacted] at (XXX) XXX-XXXX and via email several times to discuss this matter further but were unsuccessfulWalmart.com considers this matter closed but we encourage Ms [redacted] to contact us directly if she still needs assistance Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 8, 2015/11/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyMr [redacted] ' order was from pcRUSH, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy We notified the team at pcRUSH about Mr [redacted] ' concerns and arranged for them to issue him a refundToday, we contacted Mr [redacted] and explained the refund arrangementWalmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2014/12/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding non-receipt of the The Wizard Of Oz: 75th Anniversary (Widescreen); Format: DVD of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have refunded Ms [redacted] in full for this orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] called and woke me up TWICE (called me at 10:PM and 9:PM [redacted] needs to learn not to upset a [redacted] MOREWORSE [redacted] service out thereThey lost my money and I will warn others about this company Final Business Response / [redacted] (4000, 16, 2015/01/05) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintOn December 4, we refunded Ms [redacted] $Walmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 18, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case can be closed but I am far from happy with the way " [redacted] " handled this caseHarassment late at night from this person was totally inappropriateThe last call came from her on a Friday at 8:pm telling ME to call HER during HER business hours, M-F, am - pm PST (same hours as mine only EST which she did not honor)The Walmart [redacted] service from the beginning to the end was HORRIBLEThey will not see any more of my money even if I have to pay more somewhere elseIt is not worth the price of getting involved with this company again

Initial Business Response / [redacted] (1000, 10, 2015/11/07) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we searched for his Walmart.com account and order historyUnfortunately, we cannot locate an order number to be able to properly assist him furtherWe were not able to reach Mr [redacted] by phone and have not heard back from him via emailAs such, Walmart.com considers this matter closed but urge Mr [redacted] to contact us directly if he needs further assistance If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) first I, Ms***, is a female, before you assume someone's genderthe service request #XXXXXXXX tracking number on that order was 1z6vXXXXXXXXXXXXXXWalmart has erased all history regarding this transactionsI cannot see previous ordersAfter the delivery attemptI decided to go to Sam's Club for assistanceI was without my TV for a monthFedEx is not reliable with electronic deliveriesI had to physically take the broken tv to sam's and to please with supervisor/manager about my situationThis was a mess and no one should have to endure thatI requested delivery and had to drive to get my unbroken TVThat is why they were not able to locate my order, due to it was completely erased [redacted] service was awful, disrespectful and unknowledgeable of their process or procedurestoo many cold transfers with no one knowing what to dono one has tried to contact meI do have VMThat is also a lieEven when I went to Sam's club in hilliard-rome, the e-card [redacted] service was unprofessional Final Business Response / [redacted] (4000, 14, 2015/11/27) */ Walmart.com received Ms [redacted] ' additional rebuttal arising from her original Revdex.com complaintFirstly, I apologize for using the incorrect salutation and referring to Ms [redacted] as Mr [redacted] Upon receipt of Ms [redacted] ' follow up response, we reached out to Asurion, the warranty companyWe confirmed that a gift card for processed in the amount of $for the price of the TV, plus taxThe gift card has been redeemed and currently has a $balanceWe're very sorry for all of the difficulty Ms [redacted] experienced and will be sure to address all of the coaching opportunitiesHowever, additional compensation or a replacement TV will not be provided at this timeDue to the fact that Ms [redacted] has received a full refund in the form of a gift card, Walmart.com considers this matter closed Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2015/12/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a price matchWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have taken a look at Mr [redacted] 's orders and see that he placed two orders for the SentrySafe Combination Fire SafeHe has contacted our [redacted] service team and they have price matched the items to $each as he requestedWe emailed Mr [redacted] this and the terms and conditions of our price matchAdditionally, we do apologize for the experience Mr [redacted] had with this price match requestWe have escalated all coaching opportunities to the appropriate team to addressAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/04) */ Walmart [redacted] received a Revdex.com***plaint from [redacted] regarding the order he attempted to place for an Element TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and***ments After we received [redacted] plaint, we reviewed his Walmart [redacted] account and order historyUnfortunately, our records indicate that the item quickly went out of stock and his order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableWe have issued [redacted] a $eGift Card for the difference of the TV to put towards the purchase of a new oneWe left [redacted] a message with this informationAs such, Walmart [redacted] considers this matter closed Again, we thank [redacted] for his feedback and***mentsIf either of you have any further questions or***ments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the refund of her Gift CardWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for an Apple iPad mini 16GB during our Black Friday eventMs [redacted] did not receive her order, so a refund for $was processed back to her gift card she was issued for the orderMs [redacted] was not aware that the refund was processed back to the gift cardShe was expecting it to process back to her bank cardBy the time Ms [redacted] knew where the refund processed, she tried to redeem it in store for a cash refundShe noticed there was only $left on itWe have reviewed her account and it appears that the other amount was used to purchase T mobile prepaid cardsMs [redacted] states these were not ordered by herWe have issued a new gift card via email for the other $back to Ms [redacted] As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my refund finally! Thank you for your help!