Washington Health Plan Finder

WA He Pl Finder changed my plan without my knowledge or consent.
The cost of premium didnt change but the coverage was dropped from Silver to Bronze. HMMMM. They also send me notices of cancellation despite receiving multiple payments without ever actually applying them.
They collect my money, earn interest on the long delays of processing, then charge late fees?
THIS IS A SCAM THAT OUR STATE'S ATTORNEY GENERAL SHOULD BE LOOKING INTO instead of wasting time suing a former president.
Help the people, not yourself Bob

11/29/ Dear Mr [redacted] : The Washington Health Benefit Exchange received a complaint for you via the Revdex.com on 11/29/We also received a complaint via our Customer Complaints processIn reviewing your account, I see that you have filed an appeal with our Appeals Department, and are in contact with them regarding this issue Our Appeals Team will attempt to reach a resolution with you, within the limitations granted us by the IRSPlease watch for contact from them soon Sincerely, Steven O [redacted] Operations Analyst Lead Washington Health Benefit Exchange

Hello, Payment made in January was posted to account on 08/06/bring account to a paid in full status

Mr [redacted] , Our records indicate that your invoice was corrected and an explanation of charges has been presented to youIf you still have questions or concerns, please contact me directly Kind Regards, Jami [redacted] @wahbexchange.org

We have received your complaint and are actively reviewing your accountYour complaint has been assigned to a Customer Service Representative that will contact you in the next few business daysWe look forward to working with you on resolving this

Mr [redacted] , While reviewing your account history, it shows that you were contacted by a Customer Service Representative from the WAHealthplanfinder and she noted that you no longer wished to have your coverage reinstatedPlease contact me directly if you have any additional concerns Kind Regards, Jami WAHealthplanfinder [redacted] @wahbexchange.org

Your complaint has been reviewed here at the Washington Health Benefit ExchangeYou have been recently contacted by a Customer Support Representative to help resolve your issueWe hope to have this resolved for you soon

11/28/ Dear Mrs [redacted] : The Washington Health Benefit Exchange received your complaint via the Revdex.com and one of our Operations Analysts reached out to you by telephone on 11/22/At this time, it appears the Analyst – Kathy G [redacted] – was able to help with moving your family’s enrollment to the same application to address your concerns According to the account notes from the Analyst, as well as an informal conversation with the Analyst, all reported issues have been addressed Sincerely, Steven [redacted] Operations Analyst Lead Washington Health Benefit Exchange

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Wa Healthplan Finder admitted to a computer error on their sideIt has been resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been told at least separate times that the health exchange has denied my reasonable and fair request to be able to choose a health insurance plan for my family, as opposed to keeping and paying for coverage for January that I didn't choose and don't wantTheir standard response is that my request to change my health plan effective January 1st is denied because the request was made after the Dec 23rd deadlineHowever, I was only informed by my carrier that they have automatically chosen a new health plan for me AFTER the Dec 23rd deadlineAccording to the health exchange, since my plan was changed without my consent after the Dec 23rd deadline, I am stuck with it, and they won't do anything to help me, and I am required to keep and pay for this plan that I don't want for JanuaryThis is really a very simple matter if only the health exchange would do the right, fair, and ethical thing here, and not demand that I pay for something that I didn't agree to.Sincerely, [redacted]

Please close this complaint with the following comment: “There apparently is no way to resolve this issue, and I understand I will lose health coverage because I cannot afford the full premiumThere is no point in pursuing a complaint.”

Hello, A refund of $was submitted on 05/20/recommending customer allow 07/business days for refund to appear on customer's cardAn additional refund of $was issued via voucher on 10/27/

Hi BBB, The response from Washington Health Care doesn’t make any sense. I went to the Federal Court of Appeals and they heard the case and found I had grounds to hear my appeal – so clearly this is not resolved as Washington Health Care claims. It is open. I contacted the court because the hearing was in June 2016. As of September a decision has not be given by the Judge. So the matter is on-going. I didn’t know that that it is allowed to lie to the BBB. A lawyer representing Washington Health Care represented the organization, so they are completely aware that the matter is not resolved and customer service didn’t resolve the matter, nor did the state so now the Federal government appellate judge is reviewing the discrimination against me, and lack of due process and notification. This is an open matter and the BBB should not close this case. I have been sick so please excuse my delayed response. Thank you [redacted]

Mr [redacted] Your request has been reviewed and a member of the Review Team has notified you of their rulingIf you have any additional questions, please contact me directly Kind Regards, Jami WAHealthplanfinder [redacted] @wahbexchange.org

Mr [redacted] , Your request has been reviewed and a member of our Review Team notified you of their rulingPlease contact us if you have any additional questions Kind Regards, Jami WAHealthplanfinder

Complaint: [redacted] I am rejecting this response because: I was contacted by the appeals department and informed that even though the IRS has told me their system is current and shows I filed taxes the Health Exchange system said their system shows I did notThey will check again in January but they cannot contact the IRS and must rely on the system infomrationBasically there is not going to be a resolution and there is nothing I can doSincerely, [redacted]

December 6,
Mrs*** ***
Dear Mr***:
The Washington Health Benefit Exchange has assigned an Operations Analyst to your case, who has been working with your husband ***, as he is the Primary Applicant on your application*** has indicated satisfaction with the results of his work with the Operations Analyst who intervened on your behalf
I have asked the Operations Analyst to reach out to you directly, as well, to address any remaining concerns you may have which *** did not raise to herYou should hear from her within the next 1-business days
Sincerely,
Steven *’***
Operations Analyst Lead
Washington Health Benefit Exchange

We have received your complaint regarding your daughter's health coverageYou will be contacted shortly by a Customer Support Representative to obtain additional details and assist you with resolving this complaintThank you for your feedback

Complaint: ***I am rejecting this response because: Although I realize I don't have a choice in the matter and it's basically over, I want on the record that I originally had
coverage through the end of July and because the Exchange kept changing their mind on the situation, which I have documentation of, over the last few months I have had to pay back almost $2,in previously paid doctors bills for the month of July because of the confusion and unfair business practicesI had originally paid for the month of July (I'd actually overpaid months which I had a difficult time getting back until I involved my bank and the Revdex.com) and coverage should have been granted through then I think these are unfair and unethical business practices and it has put me in a very precarious financial situationThis was a complicated situation they could have easily resolved in the beginning by letting me keep my coverage I'd already (over) paid for after accidentally canceling when I realized the extremely poor insurance my new job was offeringI tried to cancel just a couple days later and then spent months trying to fight the decision--involving a consumer protection group and emailing state senators and congress members.
I will also be writing a final letter to the insurance commissioner's office to document this matter and pray that no more previously paid doctors bills from over a year ago show up in my mail box.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: A representative from the Health Plan Finder has contacted me (I'm not sure weather this is a result of my Revdex.com inquiry or a complaint lodged with the Health Plan Finder directly)The representative acknowledged the problem around messaging, and confirmed that it has been an ongoing issue that is being worked on; however, they offered no remedy for my situationI've also asked follquestions that have not yet been answeredIt's only been a few days, so maybe there will be more information forthcomingI would like to keep this complaint open until the situation is resolved. Sincerely,*** ***