Washington Health Plan Finder

11/28/
Dear Ms*** :
The Washington Health Benefit Exchange received a complaint from you via the Revdex.com, regarding an issue with your enrollment on 11/6/It appears that a member of our Customer Support did reach out to you to resolve the issue on
11/10/2016, but we are having an Operations Analyst follow up to confirm with you whether any issues remain on your account
Sincerely,
Steven O***
Operations Analyst Lead
Washington Health Benefit Exchange

Mr***,
After reviewing your complaint, your request from reinstatement cannot be processed at this timeIf you have any further questions or concerns, please contact me directly
Kind Regards,
Jami
***@wahbexchange.org

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Issue was a result of effectuation files having not been sent to the insurance company, only monthly audit filesFiles were generated on 07/06/to reflect spouse as enrolled starting 05/01/15, and a refund of $was issued to customer on 10/02/

We have received your complaint regarding the displaying of Special Enrollment Period information on the Washington Healthplanfinder websiteWe are currently reviewing the details of your accountA Customer Service Representative will contact you shortly to address your complaintThank you for
your feedback

Hello Mr***, Thank you for contacting the Washington Health Benefit Exchange regarding your complaintYour case has been assigned to an analyst who is well-versed in resolving financial concerns, and you will receive a response shortly. Thank you,Steve

Revdex.com:
Your message on the site says I should contact you if the complaint has been resolved, but
I saw nothing that allowed me to post a comment there
It seems that I finally have resolution as of March
It has been a long and stressful road, but I know I could not have gotten here
without using the Revdex.com
Thank you for all you do!Sincerely, *** ***

Ms. [redacted],
 
Our records indicate that your enrollment and payment history was reconciled with the carrier and the correct dates have been confirmed. Please contact me directly if you have any additional questions or concerns.
 
Thanks,
Jami
[redacted]@wahbexchange.org...

Mr. [redacted],
 
While reviewing your account history, it shows that you were contacted by a Customer Service Representative from the WAHealthplanfinder and she noted that you no longer wished to have your coverage reinstated. Please contact me directly if you have any additional...

concerns.
 
Kind Regards,
Jami
WAHealthplanfinder
[redacted]@wahbexchange.org

Your complaint has been reviewed here at the Washington Health Benefit Exchange. You have been recently contacted by a Customer Support Representative to help resolve your issue. We hope to have this resolved for you soon.

Hello,
 
A refund of $223.16 was submitted on 05/20/15 recommending customer allow 07/14 business days for refund to appear on customer's card. An additional refund of $0.70 was issued via voucher on 10/27/15.

Mr. [redacted],
 
Your request has been reviewed and a member of our Review Team notified you of their ruling. Please contact us if you have any additional questions.
 
Kind Regards,
Jami
WAHealthplanfinder

We have received your complaint and are actively reviewing your account. Your complaint has been assigned to a Customer Service Representative that will contact you in the next few business days. We look forward to working with you on resolving this.

We have received your complaint and are currently reviewing the issues involving your account. A customer service representative has been assigned to your complaint and will be contacting you within the next few business days. We look forwarding to working with you to get your issue resolved.

Complaint: [redacted]I am rejecting this response because: I have been told at least 5 separate times that the health exchange has denied my reasonable and fair request to be able to choose a health insurance plan for my family, as opposed to keeping and paying for coverage for January that I didn't choose and don't want. Their standard response is that my request to change my health plan effective January 1st is denied because the request was made after the Dec 23rd deadline. However, I was only informed by my carrier that they have automatically chosen a new health plan for me AFTER the Dec 23rd deadline. According to the health exchange, since my plan was changed without my consent after the Dec 23rd deadline, I am stuck with it, and they won't do anything to help me, and I am required to keep and pay for this plan that I don't want for January. This is really a very simple matter if only the health exchange would do the right, fair, and ethical thing here, and not demand that I pay for something that I didn't agree to.Sincerely,[redacted]

We have received your complaint regarding your health coverage. We are currently reviewing the details of your account. A Customer Service Representative will be contacting you shortly to address your complaint. Thank you for your feedback.

Mr. [redacted],
 
Our records indicate that your coverage has been reinstated as requested. Please contact me directly if you have any additional questions or concerns.
 
Thanks,
Jami
WAHealthplanfinder
[redacted]@wahbexchange.org

Complaint: [redacted]I am rejecting this response because:saying they are going to contact me isn't actually doing anything yet.  If they contact me and if they fix it this will  be solved.Sincerely,[redacted]

Please close this complaint with the following comment:
 
“There apparently is no way to resolve this issue, and I understand I will lose health coverage because I cannot afford the full premium. There is  no point in pursuing a complaint.”