Washington Health Plan Finder

Complaint: [redacted]I am rejecting this response...

because: Closing it is sending a false messageto people. This complaint at least got me one more step in the right direction, butit definitely did not result in getting insurance - which is why I never respondedthat it was resolved. It takes time to see if all aspects come together correctlyto resolve it - and they did not - last week - they sent me to an insurance company that immediatelyterminated me. That's not resolution!
Sincerely,[redacted]

We have received your complaint regarding your health coverage. We are currently reviewing the details of your account. A Customer Service Representative will contact you shortly to address your complaint. Thank you for your feedback.

Mrs. [redacted],
 
Your request has been reviewed and a member of our Customer Service team has notified you of the ruling. Please contact us if you have any additional questions.
 
Kind Regards,
Jami
WAHealthplanfinder

Mr. [redacted]
 
Your request has been reviewed and a member of the Review Team has notified you of their ruling. If you have any additional questions, please contact me directly.
 
Kind Regards,
Jami
WAHealthplanfinder
[redacted]@wahbexchange.org

11/28/2016
 
Dear Mrs. [redacted]:
 
The Washington Health Benefit Exchange received your complaint via the Revdex.com and one of our Operations Analysts reached out to you by telephone on 11/22/2016. At this time, it appears the Analyst – Kathy G[redacted] – was able...

to help with moving your family’s enrollment to the same application to address your concerns.
 
According to the account notes from the Analyst, as well as an informal conversation with the Analyst, all reported issues have been addressed.
Sincerely,
Steven [redacted]
Operations Analyst Lead
Washington Health Benefit Exchange

Ms. [redacted]
 
The Washington Health Benefit Exchange has received your complaint with the Revdex.com. We are currently reviewing your account, and a Customer Support Representative will be contacting you shortly to assist you. 
 
Kind Regards,
[redacted]
Washington...

Health Benefit Exchange

Hi Revdex.com,
The response from Washington Health Care doesn’t make any sense. I went to the Federal Court of Appeals and they heard the case and found I had grounds to hear my appeal – so clearly this is not resolved as Washington Health Care claims. It is open. I contacted the court because the hearing was in June 2016.  As of September a decision has not be given by the Judge. So the matter is on-going.
I didn’t know that that it is allowed to lie to the Revdex.com. A lawyer representing Washington Health Care represented the organization, so they are completely aware that the matter is not resolved and customer service didn’t resolve the matter, nor did the state so now the Federal government appellate judge is reviewing the discrimination against me, and lack of due process and notification.
This is an open matter and the Revdex.com should not close this case. I have been sick so please excuse my delayed response.
Thank you [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Wa Healthplan Finder admitted to a computer error on their side. It has been resolved. 
Sincerely, [redacted]

We have received your complaint and are reviewing your account. You will contacted shortly by a Customer Support Representative to assist you in resolving this issue.

Mr. [redacted],
 
Our records indicate that your invoice was corrected and an explanation of charges has been presented to you. If you still have questions or concerns, please contact me directly.
 
Kind Regards,
Jami
[redacted]@wahbexchange.org

11/28/2016
 
Dear Mrs. [redacted]:
 
The Washington Health Benefit Exchange received a complaint for you via the Revdex.com on 11/7/2016. Our records indicate that a complaint was also submitted via our Customer Complaints process on 11/5/2016, and was addressed by one of our...

Operations Analysts, who responded to you on 11/7/2016, and again on 11/10/2016. The request to retroactively cancel your insurance for 2016 was approved, and was completed on 11/16/2016.
 
The Washington Health Benefit Exchange has completed the requested review of the account, and has taken the necessary steps to correct your account.
 
 
Sincerely,
 
Steven O[redacted]
Operations Analyst Lead
Washington Health Benefit Exchange

Ms. [redacted],
 
Our records indicate that your payment history was reconciled with the insurance company and your coverage for 2014 has been corrected. Please contact me directly if you continue to experience issues with your coverage.
 
Kind Regards,
Jami...


WAHealthplanfinder
[redacted]@wahbexchange.org

I would like to report the Complaint ID #[redacted] has been resolved. How do I go about reporting this online? Thank you![redacted]

Ms. [redacted]
 
A Customer Service representative has worked with you on your request. IRS rules state that Advanced Premium Tax Credits can only be applied to benefits outlined as the Essential Health Benefits. I have include links to additional information. If you have any additional...

questions, please contact us.
 
http://www.wahbexchange.org/[redacted]/
https://www.healthcare.gov/coverage/what-marketplace-plans-cover/
https://www.irs.gov/affordable-care-act/individuals-and-families/premium-tax-cre...⇄ />  
Kind Regards,
Jami
WAHealthplanfinder

Complaint: [redacted]I am rejecting this response because: 
I was contacted by the appeals department and informed that even though the IRS has told me their system is current and shows I filed 2015 taxes the Health Exchange system said their system shows I did not. They will check again in January but they cannot contact the IRS and must rely on the system infomration. Basically there is not going to be a resolution and there is nothing I can do. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I would like any communication to be through e-mail so that I will have accurate record of dates, times, and discussions. Sincerely,[redacted]

Ms. [redacted]
 
After receiving your complaint from the Revdex.com, we attempted to contact you at the email and phone number provided without success. At this time, our records indicate you were covered for the month of February only. You should not have been billed for any...

additional months. If you have any additional questions or concerns, please contact me directly at the email listed below.
 
Kind Regards,
Jami
WAHealthplanfinder
[redacted]@wahbexchange.org

We have received your complaint and are currently reviewing your account. You will be contacted shortly by a Customer Support Representative to assist you in getting this issue resolved.

Ms.[redacted],
The Customer Support Representative assigned to your complaint will be contacting you at the email address you have provided on this complaint form.
Kindly,
Operations
Washington Health Benefit Exchange