Washington Health Plan Finder

Complaint: ***I am rejecting this response because: A representative from the Health Plan Finder has contacted me (I'm not sure weather this is a result of my Revdex.com inquiry or a complaint lodged with the Health Plan Finder directly)The representative acknowledged the problem around messaging, and confirmed that it has been an ongoing issue that is being worked on; however, they offered no remedy for my situationI've also asked follquestions that have not yet been answeredIt's only been a few days, so maybe there will be more information forthcomingI would like to keep this complaint open until the situation is resolved. Sincerely,*** ***

Hello *** ***, Although Washington Healthplanfinder determines eligibility for Washington Apple Health, the Washington Health Benefit Exchange does not issue 1095-B forms or have access to them to make changesI see that your Washington Apple Health enrollment shows as active for only
one month, that being November, To contest this enrollment, please contact the Washington State Health Care Authority at: * Email: [email protected]* Call: HCA’s Medical Assistance Customer Service Center: 1-800-562-3022 Thank you,Steve

Hello,
Enrollment was reactivated through 12/31/on 07/29/15, and payment was received to bring account current through 08/31/over the phone

Hello Mr***, Thank you for contacting the Washington Health Benefit Exchange regarding your complaintYour case has been assigned to an analyst who will be in contact with you shortly. Thank you,Steve

11/29/
Dear Mr***:
The Washington Health Benefit Exchange received a complaint for you via the Revdex.com on 11/29/We also received a complaint via our Customer Complaints processIn reviewing your account, I see that you have filed an appeal with our
Appeals Department, and are in contact with them regarding this issue
Our Appeals Team will attempt to reach a resolution with you, within the limitations granted us by the IRSPlease watch for contact from them soon
Sincerely,
Steven O***
Operations Analyst Lead
Washington Health Benefit Exchange

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize for any difficulty you have recently encountered with your health care coverageYour case has been assigned to a Customer Support Representative for reviewYou will be contacted within two business daysWe look forward to resolving this issue for you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I hope they will resolve the matter when they callSincerely, *** ***

Hello,
Enrollment was terminated effective 06/30/and a refund of $was issued to customer on 07/06/

Hello,
Payment made in January was posted to account on 08/06/bring account to a paid in full status

The consumer responded, but asked that their response not be published

Ms***,
Our records indicate that you worked with a Customer Service representative to have your complaint addressedAt this time, your eligibility and enrollment are up to date and correct
Kind Regards,
Jami
WAHealthplanfinder

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Ms***,
Our records indicate that your family's coverage was reinstated as requestedIf you have any additional questions or concerns, please contact me directly
Kind Regards,
Jami
WAHealthplanfinder
***@wahbexchange.org

Complaint: ***I am rejecting this response because:
This matter has not been appropriately resolved or taken care of in a timely mannerAnother error has been made and we have accrued late fees and a possible loss of coverageThis is unacceptable
Sincerely,*** ***

Hello,
Customer was enrolled into a qualified health plan starting 07/01/

Washington Healthplanfinder staff is working to terminate the client's coverage effective 07/31/as requestedThe client has been contacted by WAHPF staff in regards to the resolution of their complaint

Revdex.com:WAHBE and Kaiser finally got my account correct! I received a correct statement two days agoIt took contacting you, the manager at Kaiser, and my state representative, to get it taken care of!Thanks!

Ms***
Your request for a change in your coverage dates was reviewed and was not approved at this time
Kind Regards,
Jami
WAHealthplanfinder

Mr***,
Our records indicate that a Customer Service representative worked you with in January to confirm that your spouse was covered for If you continue to experience issues, please contact us directly
Kind Regards,
Jami
***@wahbexchange.org