Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with his order. The customer's order was charged correctly on our US site for AllModern.com. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably,...

when the customer placed his order for the [redacted] Series Premium Plastic Folding Chairs, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. As listed under our Terms of Use, Wayfair LLC and its affiliated brands, including Wayfair.com, Joss & Main, DwellStudio, AllModern, Birch Lane and Wayfair Supply, the customer will see on their statement that charges will reflect as WAYFAIR*WAYFAIR,COM for our US sites on customers statements. The customer's order was not processed through our Wayfair.ca site after the order was submitted. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for our error and for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.Regrettably, we incorrectly listed the [redacted] Figurine by [redacted]...

as coming as a set of 4, however, this was priced and set up for only one figurine. We have no desire to mislead our customers and regret when these rare errors occur.In an effort to rectify our error, we have provided a full refund to the customer as the item is currently out of stock. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The Wayfair representative keeps lying about their actions. During the email communication with [redacted] from wayfair, she lied to me that wayfair never issued a refund to me and she tampered with my account removed the "refund issued" message. Fortunately, I saved a screen shot of my account info earlier and have attached it in this reply. (Figure 0.png). [redacted] now offers me a return, however, she is deducting $9.40 return shipping cost from the return (see attachment 1.png). This is actually no difference if not worse than what [redacted] has already offered me, which is return the item at my shipping cost and get the full refund (see attachment 2.png). I believe this incident is caused solely by the misleading information from wayfair and they should be fully responsible for their mistakes. Thus they should provide me with full refund while offering me the pre-paid shipping label. The many lies and extremely unethical behaviors from Wayfair could potentially harm many other customers as well.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 10/3/2016 for the [redacted] - Silhouette 12" x 30.25" Wall Mounted Cabinet. Unfortunately, we experienced an unexpected backorder on the item and pushed the...

shipping date from 10/4 to 10/18. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and we had notified the her of the backorder issue. The customer's order was shipped on 10/18/2016 and was delivered on 10/20/2016. The customer's package may be tracked on [redacted] using the following tracking number: [redacted]. We notified the customer that if they would like to return the three items on their order, that we would be more than happy to set up a return for the entire order.If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience our customer experienced with her order. The customer placed their order for the [redacted] Rocker Recliner on April 13, 2016. Regrettably, the customer's order was not initially processed as shipping two day delivery. We upgraded the...

shipping to next day delivery, when the customer notified us that their order was estimated to be delivered later than originally expected. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and sincerely apologize for any inconvenience. We reached out to the customer to further apologize and to confirm that their order shipped on the April 13, 2016 and was delivered on April 14, 2016. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we fully refunded the customer $645.98, $160.00 on April 9th 2016 and the remaining $485.98 on June 29th 2016.We handle standard returns, defects, and damage...

issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On March 31, 2016 the customer reported holes in the couch and we offered to have the couch fixed by a furniture repair company free of charge or provide a discount of $160 to keep it as is. On April 9, 2016 the customer accepted the refund of $160 and agreed to keep it as is. On June 29, 2016 customer reported more defects with the couch; that there are holes in the fabric and fabric is coming off a back pillow and a full refund was processed the customer's original payment method.If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They went above and beyond to rectify the situation satisfactorily.
Regards,
[redacted]

Revdex.com:
I am still UPSET over these beads being EVERYWHERE.  They were grayish, not WHITE.  It is disturbing, especially since I have since become very ill, very ill.  You have refunded me for the loveseat, but you fail to understand the stress and cleanup. I did not PURCHASE that. I am very disappointed in your company and WILL not be buying again.  I do not know why I am so sick. I do not know if you have exposed me to some sort of contaminant that did this. You need a new way of including these moisture things in your furniture. Truth is, I do not think your company is integral in the least bit. I accept this only because it is Christmas and I am too sick and tired to continue an argument I surely lost.  Therefore, have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. BUT I ACCEPT IT because I must.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
S. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to state, however, that I think that the business practices are questionable and I do not trust Wayfair.com.  I never plan to purchase anything from them because I believe that they are shady.
Regards,
[redacted]

To Whom it May Concern, We apologize for the inconvenience the customer experienced with their order. We have reached out to the customer and offered to send them a full replacement. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. On September 27th, 2016 the customer notified us that the August Grove - Paloma 5 Piece Dining Set they ordered and received was defective. We tried to resolve the issue with parts. As that has been unsuccessful we want to offer a full replacement to the customer. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed their order for the [redacted] Reversible Sectional on November 12, 2017.The customer contacted us on January 11, 2018 to notify us that their delivery...

arrived and was missing a part of the sectional. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with their order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part is scheduled for delivery on January 18, 2018. If the customer has any additional questions they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.  In an effort to resolve the situation, we have ordered two more chairs at no additional cost to the customer.We offer many items in our clearance center (previously purchased and...

returned merchandise) at a large discount. While the returned clearance [redacted] Side Chairs were listed on our clearance center as being sold individually, brand new inventory was listed on our site as a set of 2 at normal retail pricing. We have no desire to mislead our customers and regret when confusion like this occurs. We sincerely apologize for any inconvenience.We have reached out to further apologize and provided two more chairs at no additional cost to the customer. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. On May 6, 2016 the customer placed her ordered for the [redacted]. Due to the popularity of the item, we regrettably experienced an unexpected backorder on the headboard that...

pushed the shipping date from May 11, 2016 to May 23, 2016. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We have reached out to the customer to further apologize for the delay and as a gesture of our heartfelt apologies provided a discount. We have confirmed the headboard shipped on May 23, 2016 and was delivered on May 24, 2016 and are continuing to assist the customer with her order.If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  JUST TO BE CLEAR I AM GOING TO MAKE SURE THAT THE $51.98 IS CREDITED BACK TO MY ACCOUNT FOR THE 3 PIECE NESTING SQUARE BASKET SET WITH LINERS. I WILL KEEP THE 3 PIECE HAMPER SET. I DID RECEIVE THOSE IN SATISFACTORY CONDITION, HOWEVER I WILL NOT TO BUSINESS WITH WAYFAIR EVER AGAIN. I SHOULD HAVE NOT HAD TO FILE A COMPLAINT IN THE FIRST PLACE IF EVERYONE HAD DONE THEIR JOB CORRECTLY THE FIRST TIME. I REALLY SHOULD NOT PAY FOR ANYTHING GIVEN THE TURMOIL I HAD TO GO THROUGH IN GETTING A RESPONSE FROM WAYFAIR REGARDING MY REPLACEMENT ORDER. IN THE EVENT THAT I STILL SEE THE INCORRECT CHARGES ON MY CREDIT ACCOUNT FROM WAYFAIR I WILL TAKE IMMEDIATE ACTION ONCE AGAIN REGARDLESS IF THE CASE IS RESOLVED. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the [redacted] at significant discount.Regrettably, we encountered a listing error with the [redacted]...

[redacted], as a result only the base was paid for and delivered. Unfortunately, we are unable to provide the matching top at no additional cost as a result we have fully refunded the customer. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered a significant discount off the item. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

I'm not sure how they stepped outside of their policy to refund me when clearly the item was sudden than shown. I send pictures to confirm that. Also an agent hanging up in your face must now be apart of their policy. I'm satisfied to send the product back and would never do business with them again and we're courage friends and family to stay clear of this company
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her account.On December 8th, 2016 the customer notified us that a fraudulent order had been placed on her account. We canceled the corresponding items on the order and pushed a refund back to the...

customer. Our customer's security is very important to us and we are continuously increasing our security measures. As an apology we have offered the customer a $50 dollar gift card to use for a later purchase. If the customer has any additional questions or concerns, she may contact [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for Seiling 3 Piece Coffee Table Set on 7/7. The customer contacted us on 7/16 to notify us that her delivery arrived and was missing two of the three...

tables from the set. Regrettably, the customer’s order was mis-shipped was due to listing error on our site that has since been corrected. We sincerely apologize for the trouble caused and agree that the customer should receive all three pieces of the set.We have reached out to further apologies and ordered the console and coffee table to complete the set. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 03/03/2017 for the [redacted] Designs - [redacted] Modern Tufted Sofa in Black. The item shipped on 3/6/2017. Unfortunately, we experienced an unexpected delivery delay on the item and...

pushed the delivery date from 3/22/2017 to 4/10/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.The delivery was completed on 4/10 and a customer service manager has been working with the customer to ensure their satisfaction and to provide a discount for the delay.If the customer has any additional questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com