Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we ordered a replacement twin mattress.The customer placed her order for the Wayfair [redacted] 12" [redacted] Mattress Size Twin on May 11, 2016. Regrettably, our...

customer was sent the full size mattress instead of the twin. We promptly ordered the customer a replacement, which sadly also arrived in the full size. We sincerely apologize for the inconvenience and agree the error We reached out to the customer to further apologize for the trouble and ordered another replacement after confirming with our warehouse that the correct twin size would be shipped, which is expected to arrive to the customer today May 27, 2016 under [redacted] Tracking # [redacted]. We have also issued a return pickup for one of the two incorrect mattresses the customer received and advised the customer they are able to use the other one while they wait for the correct one to arrive. If the customer has any additional questions, she may contact [redacted], by calling [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or...

defective items. We work hard to create an effortless experience for our customers and we apologize that this wasn’t the case with this order.  In an effort to rectify the situation, we fully refunded the customer $78.00 on 11/17/2017. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, what should I do with the two defective faucets?
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. In an effort to resolve the situation the customer's order, we have issued a discount on the customer's order.The customer placed her order on 11/10/2017 for multiple items. When we received this...

order online, the option to receive " 12 month 0% Financing" had not been selected during checkout. We truly cannot apologize enough for any inconvenience this may have caused.We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced when trying to place this order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed their order for the Sinan...

Armchair the cost of the chair on Wayfair.com (USA) is different from our Wayfair.ca (CANADA). The cost for our Canadian store (Wayfair.ca) is different because with our Canadian store (Wayfair.ca) all international shipping fees are included with the price of the item. Which include custom duties, which are a percentage of the cost of the item, along with the Canadian brokerage fees. We sincerely apologize for any confusion or inconvenience this may have caused to the customer. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the continued trouble the customer is experiencing with her order. We have confirmed with our warehouse the parts the customer needs shipped out on October 10, 2016 with FedEx Tracking [redacted] These parts are expected to be delivered on or before Friday, October 14th, 2016.If the customer has any additional questions she may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order.  In an effort to rectify the situation we ordered the two loveseats on 5/11/16, which shipped on 5/12/16 and are scheduled to be delivered 5/20/16. The customer placed his...

order for two Nash sectionals on 4/28/16. The customer notified us after his delivery on 5/9/16 that he was missing the loveseats. Regrettably, upon further investigating it was discovered that the order experienced a processing error, which excluded the two armless loveseats necessary to complete the sectionals.We have reached out to further apologize and have ordered the two loveseats at no additional cost to the customer. If the customer has any additional questions he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we are working to deliver the [redacted] Extendable Dining Table and Chair Set as soon as possible. The customer placed her order for the [redacted] Extendable...

Dining Table and Chair Set on 10/24/2015. At the time of purchase, we provided an estimated ship date of 10/29/2015 with an estimated delivery to the local terminal of 11/23/15, where within 2 business days of receipt the local terminal determines the optimal delivery route and notified the customer of the final delivery date. The customer contacted us on 11/9/2015 to requesting cancellation as she needs the Dining Table and Chairs for Thanksgiving. Regrettably, we are unable to cancel the order as it had shipped. We understand the urgency of the customer’s timeframe and we are working to deliver the [redacted] Extendable Dining Table and Chair Set before Thanksgiving. Additionally, we have offered to step outside of our return policy by splitting the return shipping for the return of the [redacted] Extendable Dining Table and Chair Set should the delivery not take place before Thanksgiving.We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have provided a full refund to the customer.Our Product Reviews are intended to be reviews of the item itself to provide additional insights for...

future shoppers. Any reviews that contain unresolved issues, such as damage or defects, are not posted as we would prefer to resolve the issue prior to a review being submitted. The customer inquired on April 22, 2016 as to why his review was not posted. Upon further investigate we discovered that the review contained an unresolved defect issue. Regrettably, the defect issue was not properly address as we had not been made aware of the outstanding issue.We reached out to further apologize and have provided a full refund as well as instructed the customer on how to resubmit his review. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:Wayfair and I have settled the complaint with a full refund.  I am happy with the outcome.  Thank you.  Resolved!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have issued both a replacement sofa and loveseat to ensure the two pieces will match each other. We handle standard returns, defects, and damage issues...

within 30 days of delivery. During this time, we are happy to order replacement parts or units, or offer a full refund for damaged or defective items. In the rare instance an item has any defective issues within the warranty period, we can investigate further and resolve any complaints.  In May, 2017 the customer contacted us to inform us that the replacement loveseat she had received was lighter than the matching sofa that was already in her home. Regrettably, the issue was not properly addressed and we did not take the necessary steps to ensure the issue was completely resolved. We understand the customer's situation and agree we should have followed up with her to ensure her satisfaction.We have reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May
Concern,We sincerely
apologize for the inconvenience the customer experienced with his order.  In
an effort to rectify the situation, we have provided a full refund to the
customer.We agree with
the customer that the rug is not best represented on our site, and we...

are
working with our merchandising team to update the description. We do our best
to accurately picture and describe the products on our site. In the event that
there is an error in our listing, it is never our intention for customers to
pay for return shipping.We have
reached out to further apologize and have provided a full refund to the
customer. If the customer has any additional questions or concerns he may
contact [redacted] at [redacted]. We hope this information is helpful
in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered the customer a replacement chair on February 3, 2016.We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 27th, 2016  the customer notified us that that one of the Tufted Club Chairs  she ordered and received was missing legs. Regrettably, the defect issue was not properly addressed as the chair was from our clearance return center and replacements are unavailable for clearance return items.  We understand the customer’s situation and sincerely apologize for the frustration caused.We have reached out to the customer to further apologize for the trouble and have ordered a replacement chair from brand new inventory as we no longer had stock of this item in our clearance center.    If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Each time we reject the response from Wayfair, they respond with the same reason they have rejected our complaint in the first place using the same letter.  Wayfair has not responded to any reasoning or response from us.  They have ignored our facts presented and have not given us a fair reasoning why their product has failed in less than 90 days.  In their response, they say to contact [redacted] R and a given number, we have several times and have been ignored without giving a response or trying to resolve this issue.We will not accept this action from Wayfair and will proceed with legal action.    My wife is compiling all dates and letters to take to  court.  I thought Revdex.com watched business better than we have experienced. we received the recliner late Oct or early November (the black one), contacted Wayfair in December 2016 the first time. Was totally put off.  
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] - [redacted] Sofa. The customer placed her...

order for the [redacted] - [redacted] Sofa on 2/19/2017. At the time of purchase, we provided her with an estimated ship date of 2/20/2017. The package was shipped on 2/20/2017, but regrettably there was a delay with our Delivery Agent and the delivery. The customer contacted us on 3/10/2017 to request that her order be cancelled. Unfortunately, at that time, the customer’s order had already been shipped and we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted].  We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, we were unable to change the delivery address since the order was shipped...

when the change was requested. We reached out to the customer to further apologize and to provide a full refund for this order and her previous order. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. To rectify our error, we offered to provide the customer the closet systems at a significant discount. We unfortunately encountered a pricing error for the closet system, and as a result the...

customer's order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer the [redacted] 11 Piece Dining Set at a discounted price.We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed his order for the [redacted] 11 Piece Dining Set, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and refunded the customer in full for the [redacted] - 2 Light Flush Mount. We are proud to offer our customer's a 30 day return policy. Per our return...

policy, round-trip shipping costs are deducted from the customer's total refund. In the rare event the customer chooses to return the item using their own method, we require a valid tracking number confirmed at our warehouse before the refund processes. We have not been able to confirm the tracking provided. We have stepped outside our policy and issued a full refund in the form of store credit.We reached out to the customer to further apologize and offer assistance with their return. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience [redacted] has experienced by receiving mailing brochures from AllModern.com. We have removed the former customer, [redacted], from our mailing list so [redacted] will no longer receive any of our marketing materials. If she has any...

additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com