Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 2/22/2013 for the [redacted] Leather Loveseat and Sofa. Unfortunately, we experienced a shipping issue and the customer's order was lost in transit. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have reached out to the customer to further apologize for the issues, and a customer service manager has been working with the customer to ensure the delivery of replacement items that have been ordered. The delivery of the loveseat is scheduled for April 13, 2017. If the customer has any additional questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer's order has been cancelled and fully refunded.We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer...

placed her order for the rug, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and offer a significant discount on this rug or a different rug. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered a 10% discount for a future purchase with us. We unfortunately encountered a pricing error with the [redacted] Lucia Sofa, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and refund the customer in full for the Wade Logan - Floor Mirror. We are proud to offer our customer's a 30 day return policy. Per our return policy,...

roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I understand that maybe this is all they had to do legally, but still feel like not honoring a price is incredibly poor customer service on their part. And also the delay in letting me know is really unprofessional. This took 8-9 days to inform me I would not be getting the rug. Just a complete failure to provide good service. Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. When purchasing with Wayfair using a credit card, Wayfair does not charge the card until the order has shipped. When there are multiple products associated with the order, the...

payment/authorizations can be split up according to when the items ship so as to avoid charging the customer for items that they may not receive for an extended amount of time.The customer placed her order for 5 separate items on April 22, 2018, at which time, a pending authorization was put on her card for the full amount of $177.90. On April 25, 2018, the $177.90 was voided out and two separate pending authorizations were put on her credit card for $148.43 and $29.47. At this time the full payment has been processed for this order through these two charges.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is back ordered without prior notice. As requested by the customer on April 24, 2018, her order for the [redacted] Compote Bowl Centerpiece Glass Pedestal Table Vase was cancelled and replaced with the [redacted] Ceramic Decorative Bowl. The Bowl is estimated to arrive to her on or before May 2, 2018.We have reached out to the customer to further apologize for any confusion that this may have caused. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we will be refunding the order in full.We strive to ensure our product listings are correct with the most accurate information available and have no...

desire to mislead our customers. Regrettably, at the time the customer placed his order, this Pub Table was listed with a photo including Chairs. The item was described correctly as including the Table only. After notifying the customer of this difference, we had the item returned to our warehouse. We sincerely apologize for any confusion.We reached out to further apologize for the frustration caused and have provided a full refund through the dispute. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I got another delivery today and it still was wrong peice!! I don't understand why I can not get a complete set!..for each delivery I lose time at work! And it's always same response, we are sorry, we will send correct item right away...its all [redacted]!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the Vanitas Platform Bed Queen size in Ivory at the price of $568.99We work hard to provide accurate shipping and delivery...

estimates and we sincerely apologize when an item is backordered without prior notice.  On 2/26/16 the customer was notified by email that her order was placed on a backorder until May. She contacted us on 3/23/16 and requested cancellation for this order. We provided a discount of a future purchase as a gesture of our heartfelt apology.While we strive to keep our pricing competitive, we do not have a pricing matching policy. Our prices may vary based on different size and color options, but will automatically adjusted on our listing based on the selected size and color prior to purchase. We sincerely apologize for any inconvenience and confusion as it is never our intention to mislead our customers.We reached out to the customer to apologize and offered to provide the Vanitas Bed in Ivory at the reduced price of $568.99. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping on our website. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was looking through our website for the...

Sort and Store Toy Organizer, it was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize for the frustration caused. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. In an effort to rectify the situation we have ordered the pressure valve needed for the shower head which is estimated to ship on 8/29/2017.Customer placed their order on 8/6/2017 for the [redacted] -...

[redacted] Posi-Temp Shower Less Shower Head. On 8/15/2017 the customer notified us his ordered arrived without the pressure valve. The item was listed with the pressure valve as part of the shower head. Unfortunately, we incorrectly listed the [redacted] - [redacted] Shower Head as coming with the pressure valve. We corrected the product page and reached out to the customer with a choice of pressure valves which would work with his purchase. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to the customer to further apologize and will continue to assist the customer with his order. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their order. When purchasing with Wayfair using our partner [redacted], Wayfair does not charge the order until the order has shipped. The customer's order ([redacted]) was placed on 8/16/17 at 10:33:50 and...

subsequently cancelled on 8/16/17 at 10:34. As the order was never shipped, the charge with [redacted] was voided and funds were not transferred to Wayfair from [redacted].. The customer placed their order for a 4'x6' [redacted] Light Blue/Pink Area Rug on 8/16/2017, at which time, a pending authorization was put on [redacted] for the full amount of $1636.90. Also on 8/16, the full $1636.90 was voided out, which left the customer with a $0 balance for this order.  We have reached out to the customer to further apologize for any confusion that this may have caused. If the customer has any further questions or concerns, they may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience and frustration the customer experienced. In an effort to rectify the situation a refund of $91.98 has been processed to the customer’s original payment method. On August 17, 2015 the customer requested to return the...

[redacted] Home – Daybed and was informed she would be responsible for the return shipping costs.  Our listing states that a box spring is required, but not included. This information can be found in our specification list when selecting to view more [redacted].  It is never our intention to mislead our customers. We reached out to further apologize to the customer and have made a one-time exception to our return policy by waiving the return shipping costs. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].  Kind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation we ordered the correct Right Hand Facing Corner Chaise at no additional cost to the customer.The customer placed her order Benchcraft - Left Facing...

Sofa and Left Facing Corner Chaise on December 5, 2015. The customer called us on January 12, 2016 to notify us that she received two left facing pieces. Regrettably, these two pieces were unable to be properly assembled due to each being an opposite direction. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and regret when these isolated instances occur.A customer service Manager work with the customer and has ordered a replacement right facing chaise at no additional cost to the customer. The replacement is expected to ship on January 27, 2016.If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
My issue was resolved by Ms. [redacted] at Wayfair, a different person than who was sending the responses back here on Revdex.com. She did a great job resolving my issue that some others did not seem interested in doing. So thank you for helping to get my issue resolved. The issue could be closed.  Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their account. To rectify the situation, we have removed the customer from our mailing and phone lists. We have reached out to the customer to further apologize for the frustration they have had....

If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we refunded the customer the full price of the TV stand $368.99 and a $90 discount on the remaining order for the inconvenience and to cover the disposal of the...

TV stand. The customer placed his order for [redacted] Designs - TV Stand  on November 14, 2015. The customer contacted us on November 20 to notify us that the delivery arrived damaged. We promptly ordered the customer a replacement TV stand to be shipped. Due to the inconvenience we also upgraded the shipping speed on the replacement to 2nd Day at no additional charge. Regrettably, there was a delay with shipping the replacement due to the holidays, and when the new TV stand arrived it had been damaged in transit as well. We sincerely apologize for the trouble caused and agree the delay with the order as well as the damage to the items is unacceptable.We have reached out to further apologize and have provided a refund $458.99.  If the customer has any additional questions, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com