Wayfair, LLC

To Whom It May Concern,We are very sorry for the trouble the customer experienced on this order. We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior notice. On 12/11 the customer was notified by email that her...

order for the Three Posts - [redacted] Upholstery [redacted] Sofa was placed on a backorder for several weeks. This item is made to order and unfortunately, due to production delays, was not ready to ship by our original estimate. We are working with our manufacturer now to have this shipped as soon as possible, as well as looking into alternate warehouses or a substitute item, although we are unable to ship a large freight item to be delivered February 20. We reached out to the customer to further apologize for the trouble and provided her with an update on the backorder. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience caused to our customer. In an effort to rectify the situation, we are working to ensure the customer’s order is fulfilled as soon as possible.The customer placed her order on June 9, 2016 for the [redacted] - 54" [redacted] Outdoor 3...

Blade Ceiling Fan. Regrettably, we experienced a processing error on the item, which has caused a significant backorder. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that this delay with the customer's order is unacceptable.We have reached out to further apologize for the continued delay and we will continue work to ensure the customer’s order is successfully fulfilled as soon as possible. If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
]This company continues to report false details!  As U can see by the attached photo of the correspondence between [redacted] and myself, I did receive the recliner on June 6, 2017 but I was not home when it arrived laying on its side.  As a result, the unit does not function properly and leans to one side. [redacted] returned my email acknowledging She knew I received it and stated they would send a technician to look at it and/or replace it. I reported that was fine but haven't heard from anyone since. What upsets me more are the constant lies that keep coming to spite the honest efforts of the Revdex.com. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer's orders have been cancelled and her pending charges have been voided. We have provided promotional codes for each cancelled order and have offered to find something similar at a...

further discount.We unfortunately encountered a pricing error with the [redacted] - Sideboards, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any further questions or concerns, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
                                  Hello I was contacted. However I was being lied to on the phone. I wish that I would have took a picture of the first statement where it showed that the delivery date was set for Nov 9th. As you see the local delivery agent received the bed on the 7th. Not as Wayfair is claiming. Also when I spoke to [redacted] he assured to get the bed to me before the 16th. I spoke to him and another woman who said that they seen where the bed was scheduled for delivery on the 9th and it changed. Again I am disabled I have no bed to sleep on due to the fact that I tore the bed down on the 8th seeing that the date scheduled for delivery was on the 9th. The lady who contacted me said that the 16th is when it will be delivered because they can not get no trucks to bring it. Or pay me to have someone go pick it up. That is poor service. This was not my error. Again Anne from the local agency said it was there that it just was not put on the truck to be delivered on the 9th. Which is why my delivery date changed. I want the bed delivered before the 16th. I am missing bone out of my spine and ligaments and no bed to sleep on. This also will be my last order with Wayfair. With the poor customer service from being hung up on and being lied to. Why can they not get a truck to get it here before the 16th? This was not my error. Ben a supervisor also assured me that he knew people personally that could get the bed here earlier than the 16th due to their error. Now not? I need the bed asap
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have been contacted by Wayfair as indicated. However it was not merely about using the Wayfair credit card it was that I was not allowed through [redacted] to chose which method of credit I wanted to use for payment.  Not only do I have Wayfair but about ten other forms of credit cards through various banks.  As a consumer I have a right of chose of which method of credit cards when clearly they advertise [redacted] and [redacted] credit. Of which I have all.  In any event, the money was refunded to my checking account and the order was cancelled. I might point out if I only ordered it on November 12th, then why did they receive a cancelation on November 9th?  In summation, their response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we have provided a full refund to the customer [redacted] Transaction ID [redacted]. The customer placed his order for the Vantage Industries - Eco...

Stay Non-Slip Rug on July 19, 2016. Regrettably, we incorrectly listed the Eco Stay as being 100 plant based padding with 20 year guarantee. We have no desire to mislead our customers and have corrected our listing. We have reached out to the customer to further apologize and have provided a full refund. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom IT May Concern,   We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we scheduled a delivery for May 6th. The order was delivered and signed for.  We work hard to provide accurate shipping and delivery estimates and we sincerely apologize for any confusion and inconvenience caused. We scheduled a delivery on Saturday May 6th to accommodate the customer's delivery needs and attempted to provide an early delivery window to accommodate the customers request. This was delivered and signed for on May 6th. However, we can certainly agree that the information provided by our team may have caused some confusion and an inconvenience to this customer, and because of this we have applied a discount to the order total. We have reached out to the customer to further apologize for the trouble. If the customer has any additional questions they contact [redacted], a Revdex.com liason at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted].Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and refunded the customer in full for the [redacted] Leather Rocker Recliner. The customer placed...

their order for the [redacted] Leather Rocker Recliner on 6/1/2017. At the time of purchase, we provided them with an estimated ship date of 7/17/2017. The customer contacted us on 6/17/2017 to request that their order be cancelled as they needed the item sooner. Unfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. Item shipped 6/19/2017.  If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused, and informed them we issued a return for a full refund. If the customer has any further questions or concerns, they may contact [redacted]., at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted].Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with her order. In an effort to rectify the situation, we have provided a discount on the chests. The customer placed an order for two Revere 4 Drawer Chests in Jamocha Wood on March 6, 2016...

and requested cancellation 30 minutes later. Unfortunately, at that time, we were unable to cancel as the items were already in the shipping process and shipped the same day. We strive to ship our items to our customers as soon as possible and sincerely apologize for any inconvenience this may have caused the customer. We have reached out to further apologize for the troublesomeness experience and offered a discount to keep the Jamocha Wood chests. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
[redacted]My Response:  Wayfair did contact me yesterday; I returned the call today and forwarded 15 emails - some with pictures -to validate the damage and my attempts and their customers' attempts to resolve this over the last 2 months.  Their employee, [redacted], never answered our emails. Their delivery agent, [redacted], owner of [redacted] Freight Services , never responded.  [redacted]'s agent, [redacted] never responded.  [redacted] did not advise me to file an insurance claim; no insurance forms have been sent to me to complete.  The only way I can accept a resolution is when I have a reimbursement check ($919.05) for the repairs I paid to restore my yard to the condition it was in prior to [redacted] Freight Services driving over it and creating 6 - 8 inch ruts all over my yard.

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with his Wayfair order. The customer's item has shipped and will be delivered on August 22, 2016.We strive for excellence on every order and work to ensure that we provide the most accurate and up to date...

information regarding each of our products. On July 23, 2016 our customer ordered a Single-Wall with Horizontal Termination Vent Kit which we had listed as being able to ship out on August 12, 2016. Regrettably, we experienced an unexpected delay with the stock of the item and updated our shipping estimate to November. We understand the customer’s situation and agree the delay is unacceptable.We have reached out to the customer to further apologize for the experience and have confirmed with our warehouse that stock arrived sooner than anticipated and the customer’s order shipped on August 19, 2016 via [redacted] Tracking [redacted]. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on May 09, 2017 for the [redacted] 6 Drawer Dresser and 2 Drawer Nightstand. These items shipped on May 10, 2017 and the [redacted] 6 Drawer Dresser was delivered on May 20, 2017....

Unfortunately, the 2 Drawer Nightstand was lost in transit and had to be replaced. At the time this was discovered, we ordered a replacement nightstand which shipped on May 24, 2017 under tracking number [redacted]. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's full order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their item. The delivery is set for tomorrow, May 25, 2017. Once the item has been successfully delivered, we will work with the customer to provide a discount for the delay.If the customer has any additional questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order has been deemed Lost in Transit. We initiated a dock search...

to find the lost merchandise and agree the delay with the customer's order is unacceptable. The customer's items were not found.We reached out to the customer to further apologize and to facilitate the full refund of this merchandise. If the customer has any additional questions they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order.When shopping with Wayfair we ensure that all of our customers personal contact information is private and confidential. We do not provide any information in regards to order information, order issues or customer contact information to anyone other than the individual listed as the contact on the order. We will never send any financial documentation to anyone other than the contact on the order. We have confirmed with our Financial Department the only email they sent any billing inquiries to was solely the email provided on the order. In an effort to resolve the situation, I attempted to reach the customer by telephone. The customer stated that he did not wish to speak to Wayfair in regards to the issue and disconnected the call. If the customer has any additional questions or concerns they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed their order for the Mattress Foundation on November 13, 2017. The customer contacted us on November 22, 2017 to notify us that their delivery arrived and was...

missing the hardware pack. We promptly ordered the customer a replacement part to be shipped. Unfortunately, not all of the hardware was shipped out. We sincerely apologize for the trouble caused and agree that this is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part was delivered on December 9, 2017. We have also provided compensation for the customer's cost of purchasing the remaining parts from a local hardware store on December 13, 2017. If the customer has any additional questions they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Kind Regards, [redacted] Wayfair.com

Revdex.com:
My issue with Wayfair was not so much the pricing error as the deceptive response to the pricing error that came after. If the FIRST reaction had been, "We're sorry, the price was incorrect. Per our policy, this order will be cancelled," then I would have been disappointed, but not angry. It should be noted that Wayfair has contacted me and has allowed me to purchase a comparable item, though at not as much discounted as my original order, was an acceptable compromise to me. So, in this sense, it is resolved. No one has yet addressed the dishonesty involved, though. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My first complaint was sent on the 24th, then again on the 26th of July. I never received a response or confirmation that a substitute order had been initiated. Once I initiated the Revdex.com complaint I did receive satisfactory resolution and expect to receive the refund any day now. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we have placed a new order at a significant discount. We do our best to ensure that our products are listed with the correct and most up to date...

information. Regrettably, the Three Posts - Bismark Sectional was incorrectly listed, as a result only the sofa was paid for and delivered. We sincerely apologize for any inconvenience our error caused to the customer and we have removed the listing.  We reached out to the customer to apologize and placed a new order at a significant discount. If the customers have any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I only received part of my sectional couch delivery I need the rest of my couch.  I would like the rest of my couch
Regards,
[redacted]