Wayfair, LLC

Everything was handled, however I feel that it should have been taken care of same day, when I spoke to the manager on duty. 
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the [redacted] 6 Piece Fire Pit Seating Group with Cushion at a discounted price.We unfortunately encountered a pricing error...

with the customer's original order for the [redacted] 10 Piece Seating Group with Cushion, and as a result the customer's original order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted]).We reached out to the customer to apologize when the error was first discovered and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we provided the customer a partial refund as well as ordered a replacement.The customer placed her order on May 5, 2016 for the Modrest Ophelia 2 Drawer...

Dresser. The customer contacted us on May 27, 2016 to notify us that her delivery arrived damaged and refused the item. We promptly ordered the customer a replacement. The replacement dresser has shipped and is estimated to be in the customer’s local delivery area between June 2, 2016 and June 7, 2016. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their order. On July 17, 2017 the customer placed their order for the [redacted]Dual Fuel Convection Range. Upon going through Wayfair's order processing, the information raised some concern causing us to mark this as...

potential fraud. Wayfair's fraud check is a rigorous process that is in place with the main goal of protecting our customers and their personal information. We check orders for any suspicious or incorrect information. If we cannot verify the authenticity of the information provided, Wayfair reserves the right to cancel any order at any time to ensure only valid orders are processed and shipped. We reached out to the customer to further apologize for the trouble and to assist in placing a new order with the given account restrictions. If the customer has any additional questions or concerns they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order. This order was returned on September 24th, 2016 and all charges have been refunded back to the card.We have a very diverse group of people that make up our customer service team. While some of them might...

be Millennials there are many others as well. We try very to hard to provide customers with the very best service and items from the home. It is very unfortunate when customers have issues with there orders and we do are best to correct them when brought to our attention. All of our service agents go through extensive training before they are put on the phones. Our Quality Assurance team reviews calls and procedures and is always looking for ways to improve. Again, we apologize for the issues the customer has experienced with her orders. It is never our intention for customers to go though so many negative experiences. If the customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern:We apologize for the troubles the customer experienced while shopping with us.We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was shopping for the Lima 8" x 8" Ceramic Tile in Classic White...

and Charcoal Grey, the item was listed with the incorrect price. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.We have reached out to the customer to further apologize and have offered to provide on an alternative item. If the customer has any additional questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
As of 6-22-2017 still haven't received the table want to know what's going on?
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we fully refunded the customer $33.38 on March 15, 2016. The customer placed his order for the Goose Alternative Down Comforter Set on March 3, 2016. We...

provided an estimated delivery date of Wednesday, March 9, 2016. Regrettably, due to severe weather conditions the delivery was delayed until March 11, 2016 ([redacted] Tracking [redacted]).We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On March 11, 2016 the customer notified us that he wished to return the Goose Alternative Down Comforter Set. Regrettably, the defect issue was not properly addressed as we were unaware of any damages or defects. We reached out to the customer to further apologize for the trouble and have provided a full refund of $33.38 for the Goose Alternative Down Comforter Set. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for any inconvenience or misunderstanding that was a result of this order.The customer placed her order on 10/18/2017 for the [redacted] Platform Bed which had an estimated ship date of 10/20/2017 and estimated delivery date to the local delivery partner on...

or before 10/31. The bed shipped on 10/20/2017 and was scheduled for delivery to arrive to the local delivery agent on or before 11/8/2017. The bed was delivered to the local delivery agent on 11/8/2017 and a delivery appointment was scheduled for 11/16/2017 for a Front Door Drop-Off Delivery.We have reached out to the customer to apologize and informed them that the delivery appointment for the platform bed has been scheduled for 11/16/2017. We will also continue to work with the customer to ensure the delivery to the customer. If the customer has any additional questions or concerns she may contact [redacted], Revdex.com Liaison, at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. The customer placed their order on May 25, 2017 for the [redacted] Sectional and ottoman. The customer contacted us on June 21, 2017 to let us know the item that arrived was the incorrect...

color. Unfortunately, we incorrectly listed the [redacted] Sectional and ottoman with the wrong model number and color choice. We have no desire to mislead our customers and regret when these rare errors occur. In order to rectify the situation, we are working to get the correct model number and have reached out to the customer with several options to resolve this issue. We are discussing these options and are awaiting the customer's response so we will best know how to proceed.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer has experienced while shopping with Joss & Main. As we are an online store, our pricing does tend to fluctuate depending on the market. We have reached out to the customer to apologize and gather more information to assist...

them as we are not able to locate the item on our site with the name provided.We have reached out to the customer to apologize and assist them with their purchase.  If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted].   iTEM STILL HAS NOT BEEN SHIPPED.!!!  COMPLAINT NOT RESOLVED!! 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with this order. We stepped outside of our return policy and refunded the customer in full for the Loon Peak - Cherokee Rails. We are proud to offer our customer's a 30 day return policy. Per our return policy,...

if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with the return. If the customer has any additional questions, she may contact [redacted]. Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted].Wayfair.com

To Whom It May Concern,We again sincerely apologize for the inconvenience the customer experienced with her order.We have reached out to the customer via phone and email in order to confirm that she received the return information. We have stepped outside of our return policy to set up call a tag with [redacted] and will be refunding the customer in full for the [redacted] - [redacted] Mid-Century Modern Rectangular Dining Table upon receipt of the product at our warehouse. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison, at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. In an effort to rectify the situation we have ordered a replacement sectional which is estimated to ship on 9/6/2017 and have provided a discount for the trouble.We handle standard returns,...

defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts or units, or offer a full refund for damaged or defective items. On 8/12/2017 the customer notified us that the [redacted] Home Co - [redacted] Sectional she ordered and received was defective as the nail-head trim was different colors. At this time we attempted to get a furniture artisan to replace or repair the nail-head trim. On 8/15/2017 we ordered a replacement sectional for the customer which does take 2-3 weeks to ship from our warehouse. We sincerely apologize for the trouble caused and regret when these rare errors or defects occur.We have reached out to the customer to further apologize and will continue to assist the customer with her order. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  All my items were all "open box" items and were 70% off.  I was given 50% off.  The credit card used for this purchase should receive an additional $60.00.  Thank you.
 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstered Platform Bed and Wayfair Sleep 8" Memory Foam Mattress. The customer placed Order [redacted] for the Platform Bed and Memory Foam Mattress on 7/7/2017. At the time of purchase, we provided them with an estimated same day ship date of 7/7/2017. The customer contacted us later on 7/7/2017 to request that the order be cancelled. Unfortunately, at that time, the customer's order had already been picked and packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.Separately, the customer placed Order [redacted] with a Wayfair Employee. According to our [redacted] tracking [redacted] this item was delivered on 7/14. As the customer reports they did not receive this item we have begun an investigation with the carrier and will be issuing a replacement or full refund to the customer once the investigation is concluded.We have reached out to the customer to further apologize for the frustration caused, and informed them as a courtesy we will be issuing a full refund once the items are returned and can offer a replacement or refund for the missing Bed. If the customer has any further questions or concerns, they may contact [redacted], Revdex.com Liaison at [redacted] or [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have asked a medic to contact them in regards to the damage. He has set up a time 10/08 to repair the damage. We handle standard returns, defects, and...

damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, medics, or offer a full refund for damaged or defective items. On July 26, 2016 the customer notified us that the Lark Manor - Ellington TV Stand they ordered and received was damaged. We ordered a replacement that same day. The item shipped July 27 and was delivered on August 17th. The customer reported damage and we set up a medic to come out to the location to fix the damage. If the customer is not happy with the technician repairs, we will be happy to further assist them. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:Wayfair has expressed that they went "outside their return policy" to return my money. However, their description was incomplete and the picture of the product was photo-edited and misleading. They went so far as to change the product's listing on their website (I have written confirmation of this from their representative) , but their customer service representative would not grant me free return shipping.I should not have had to go this far to get this company to do the right thing. I find the wording in their reply slightly condescending, as their misleading information should not be my loss.However, now they have returned my money and granted me free shipping. Therefore, slightly disgusted by their response, I accept this resolution (action) but not the written response, as no company policy can contain verbiage that allows for misleading customers to gain profit or force them to keep a product due to the return cost, if the product received was not what the customer believes they are purchasing, based on the provided information from the company!This company's response was worded with a seeming intention that they were doing me a favor! I was the one who wasted my personal time fighting their negligence on principle!
Regards, [redacted]