Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and refunded the customer in full for the [redacted] - 2 Light Flush Mount. We are proud to offer our customer's a 30 day return policy. Per our return...

policy, round-trip shipping costs are deducted from the customer's total refund. In the rare event the customer chooses to return the item using their own method, we require a valid tracking number confirmed at our warehouse before the refund processes. We have not been able to confirm the tracking provided. We have stepped outside our policy and issued a full refund in the form of store credit.We reached out to the customer to further apologize and offer assistance with their return. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, we were unable to change the delivery address since the order was shipped...

when the change was requested. We reached out to the customer to further apologize and to provide a full refund for this order and her previous order. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer the [redacted] 11 Piece Dining Set at a discounted price.We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed his order for the [redacted] 11 Piece Dining Set, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order and the damage to her property at the time of delivery.In an effort to rectify the situation, we discounted the cost of the fridge and settled on a agreed upon dollar amount to cover any costs accrued...

to repair/replace the appliance.Instances such as these are not common when shopping with Wayfair and we take each report very seriously and use the feedback to improve our processes for a better shopping experience for our customers.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience [redacted] has experienced by receiving mailing brochures from AllModern.com. We have removed the former customer, [redacted], from our mailing list so [redacted] will no longer receive any of our marketing materials. If she has any...

additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with this order.  In an effort to rectify the situation, we fully refunded the customer $71.27 on December 31, 2015.We have no desire to mislead our customers in any way and regret when these isolated...

incidents occur. Regrettably, there was an image discrepancy with the Day Runner Deco Refillable Planner, as the planner is not actually sold in blue and only comes in black. We are proud to offer our customers a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will gladly make an exception to our return policy.  We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

The message posted here  8/11 is an identical message from the previous week, 8/5.  [redacted] from Wayfair/[redacted] has offered me a 35% discount off of my next order (entire order inc shipping.). When and if this happens I will be satisfied with the the issue.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and have refunded the customer in full for the [redacted] 16 Piece Dinnerware Set, Service for 4, quantity of 3 sets. We are proud to offer our customer's a 30...

day return policy. Per our return policy, shipping costs are deducted from the customer's total refund. When the customer received their order, they experienced confusion with the outer labeling on the box. Our manufacturing partner created this product for our exclusive brand, which is why the names are different than what is displayed on our website. We have no desire to mislead our customers in any way and regret when this confusion occurs. We reached out to the customer to offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced on her order.We offer many items in our clearance center (previously purchased and returned merchandise) at a large discount. Regrettably, when the customer placed her order for the clearance returned Inset Queen Panel Beds in Taupe our clearance inventory was inaccurate as a result we were unable to fulfill the customers clearance return order. We sincerely apologize for any inconvenience the inaccuracy caused and are continually striving to ensure that our products are listed with the correct and most up to date information.A representative of our Customer Advocacy team attempted to contact the customer using the information provided to us on the order; upon realizing the information was incorrect we reached out to the correct information to apologize further and provided a 15% promo code off a future purchase.If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the [redacted] Gallery - Queen Panel Bed on July 27, 2016. The customer contacted us on April 19, 2017 to notify us that her delivery arrived and was...

missing the hardware. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with the replacement order is unacceptable.A customer service specialist has been working with the customer to resolve the complaint. The customer never received the replacement parts and a full refund was issued back to the customer's [redacted] account on August 14, 2017.We reached out to the customer to further apologize and offer assistance with her refund. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Per my initial discussion with [redacted] and with my previous Revdex.com posting, I have forwarded my concerns on fraudulent sales tactics of this company to the FTC and my state Attorney General Office.  I will close this issue when I have a conclusion from both of those parties.  I will also be contacting some of Wayfair's advertising companies to alert them of the fraudulent business practices as well.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We are proud to offer our customers a 30 day return policy. Per our return policy, round trip shipping costs are deducted from the customer's total refund when they use our return label - as the...

customer returned the comforter set on their own, the return shipping was not deducted. We received the comforter set back to our warehouse and credited the customer the price of the item, $30.99, back to her original payment method on 1/2/2017. We reached out to the customer to apologize for any delay in receiving her refund and advised the item has been refunded in full. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we are providing the customer the remaining tiles at no additional cost. We unfortunately encountered a pricing error with the [redacted] - 3" x 6" [redacted]...

[redacted] Tile in Cappuccino and as a result the customer’s order was shipped incorrectly. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize. If the customer has any additional questions or concerns she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]
Again, this is my second time reaching out to Ms. [redacted]. She has sent various emails that I didn't want to contact her. I have left to voice messages. I left one On May 21, 2018 and haven't received a return call. I received a email indicating I hung up.I placed a call on May 23, 2018, and I haven't received a call back as of this email. You continue to make comments that I hung up, as I try to return the call, I get no response.

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on 7/28/2015 for the [redacted] Sofa . Unfortunately, we experienced a delay in shipping with our carrier. We strive to ensure our orders are successfully filled and...

delivered to the satisfaction of our customers and we agree that the delay is unacceptable.  A service representative has been working with the customer to ensure the delivery of his items. The sofa and ottoman was delivered on 8/22/2015 and we provided the customer with a $100.00 discount for the delay. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint. Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with us. To resolve the situation, we are actively working with the customer to ensure the best possible resolution for him. We have offered for him to keep his current [redacted] bathtub for a discount, or provide a significant discount on a different model. We do our best to ensure that our products are listed and pictured with the correct and most up to date information. Regrettably, when the customer was interested in purchasing [redacted] tubs, the item purchased was pictured and listed with an incorrect three button variable option. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologize and offer assistance with a return. We have also offered to let the customer keep the item he received at a discounted price. Furthermore, we have offered the customer a discount off another [redacted] tub should he return the item he currently has. If the customer has any further questions or concerns, he may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the frustration the customer has experienced with her orders. The customer submitted an order on November 14th, 2017 and a return was set up on November 17th, 2017. Unfortunately, a full refund was processed to store credit in error on November...

18th, 2017. In order to give the customer a full refund as expected, we adjusted the refund to go back to the original form of payment for $729.98 on January 1st, 2018.A second order was placed on December 5th, 2017. The customer reported damage to the item on December 29th, 2017 and a full refund of $446.96 was issued to their original payment method on December 29th, 2017. We have reached out to the customer to further apologize and confirmed the refund information with the customer. If the customer has any additional questions or concerns, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint. Kind Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I have not yet received a refund for the wrong chair that was delivered on February 5th. Wayfair even tried to tell me I had to pay for the return of this item which I refuse to do. The only way to rectify this issue in the proper way is for wayfair to give me 3 new matching chairs at their cost. I now have to tell my mother that she is not getting a 3rd chair to complete her birthday gift since the original 2 chairs were already given to her on her birthday in December. Very unhappy and will never be shopping at wayfair again. 5 months later and I still don't have a complete set. Unbelievable. Will definitely be sharing this experience with others. 
Regards,
[redacted]