Wayfair

To Whom It May Concern, We can no longer honor this promotion. The customer's order has been cancelled; the order total was $0.00 so no refund is needed. Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $2,000 on May 20th, 2016. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time,...

we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On May 19th, 2016 the customer notified us that the [redacted] and nightstands she ordered and received were damaged. Regrettably, the resolution for the damage issue was not properly addressed. In an effort to resolve this matter, we offered to place an order for the matching [redacted] Dresser and Chest at a significant discount. Unfortunately, upon placing this order we mistakenly placed it at no cost instead of the agreed upon $2,800 and the customer received an automatic email notification.  We canceled the order as we were unable to fulfill the order at no cost. We sincerely apologize for the inconvenience and confusion and have taken steps to prevent a similar occurrence from happening in the future.We reached out to the customer to further apologize for the trouble and due to our error we have replaced the order at the lowered price point of $1,500. If the customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
I couldn't find where to add supporting documentation to resolve, so I talked with the chat person on your site and she said to just email it here.
In response to them not allowing me to complete my order as requested, I have found blog posts where people are calling in and having their orders processed as promised, for example, here is one:
http://www.midgetmomma.com/2014/09/21/wayfair-50-50-purchase-deal-yes-will-get-o...⇄ /> Why are they honoring some but not all?
___________________
[redacted] | Freelancer
[redacted].com
http://www.[redacted].com
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The offer I received was insulting. I guess that is what Wayfair is about. Too much false advertising and I won't stand for it. The same friend that I was ordering the bed with showed me another example of the same thing that had occurred with our first order, but with a different item. She placed the item in her basket wanting the price listed but the price changed.please keep in mind that the item did not say starting at or if different size add this additional price to your order. I am at the point in which I want this to stop. Wayfair is not fair. I would like the world to know.
Regards,
[redacted]

Better Business 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
No refund yet received for the return of the couch ($799.99). The recliner slip cover was refunded to my credit card but the couch was not. 
[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our Facebook community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use. The customer's order #[redacted]has been cancelled and since the order total was $0.00, no further refund is necessary.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern, We are very sorry for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have offered to step outside of our return policy and accept a return of the [redacted]. We reached out...

to the customer on 10/7 via email to further apologize for the frustration and we provided a[redacted] return label. As soon as the item is returned back to us, we will be refunding the customer $22.29, which is the amount of the item minus the return shipping cost.If the customer has any additional questions she can call [redacted], Revdex.com Liaison at [redacted].Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the [redacted] Chaise Lounge in January and when she received her delivery she reported that she received the incorrect color. We issued a replacement that...

was delivered in the same color. After speaking with the manufacturer we realized that we incorrectly listed the lounge as white, but the color is actually a beige. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer and requested a pickup of the lounge at no additional cost. We have also provided a gift card for the inconvenience our customer has suffered. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and their [redacted] account has been credited in the amount of $3.33. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The company keeps trying to state that the information on their website is correct.  It's not.  The nose caps don't weigh 16.1 pounds like it states.  Also when I called the company and made the complaint the customer service lady that I spoke with asked me to return them to her in 2 seperate boxes and use the shipping labels provided.  Those labels were for 33 pounds.  The nose caps might have weighed an ounce.  It was also listed on [redacted] website that the original value was $36.99 but on sale for $3.  They're on another website for $1.70.  I would've gone to that site if I wanted to buy nose caps.  Why would she state this to me if she thought I was to get nailers  as well.  She said the nose caps weren't even in their computer or on their website.  They're just on [redacted]'s and ebay.  This company is a joke, just my opinion.  
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. Unfortunately, the 7 Piece Dining Set was set up in our system incorrectly and only processed 5 pieces when the order was placed. We have no desire to mislead our customers and regret...

when these rare errors occur. In an effort to rectify our error, we have sent the customer the additional (2) chairs and reached out to them apologizing and providing shipping expectations. If the customer has any additional questions or concerns he may contact Emily Thomsen, Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Three Posts - [redacted] Sofa. The customer placed...

her order for the Three Posts - [redacted] Sofa on 2/17/2017. At the time of purchase, we provided her with an estimated ship date of 3/14/2017. The customer contacted us on 2/17/2017 to request that her order be cancelled. Unfortunately, at that time, the customer's order was already in production and once an order has begun production, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund for the return shipping. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.  Unfortunately, we incorrectly listed the [redacted] - [redacted] as coming with a mattress. We have no desire to mislead our customers and regret when these rare errors...

occur. We have since corrected our listing to better communicate that the mattress is sold separately.In an effort to rectify our error, we have provided the customer with the $58.00 refund. If the customer has any additional questions or concerns they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In order to rectify the situation we have issued a refund of $171.98 for the four side chairs. We do our best to ensure that our products are listed with the correct and most up to date information. The Avion Dining Table Set was set up as a kitted item on our site. This listing only included the table and two arm chairs, but it did also provided the option to select the matching side chairs at an additional cost. We can definitely see how this may have caused confusion and have removed the listing from our website.The customer did returned the remaining pieces of the set and as a gesture of our heartfelt apologies for the confusion we have fully refunded the $171.98 for the four side chairs the customer purchased to complete the set. If they have any additional questions or concerns they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As I do appreciate Wayfair getting back to me in a timely fashion about this matter I do not feel their solution to the problem is an acceptable one.  They clearly have more of these items in stock but they are simply refusing to ship one to me at the price agreed.  Very unprofessional and I'd like the Revdex.com to note how unprofessional this company is and how the take care of their customers.
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $10.20.We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.  We stepped outside of our return policy and refund the customer in full for the [redacted] Furniture - [redacted] 2-Drawer Lateral File. We are proud to offer our customer’s a 30 day return...

policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize. In an effort to rectify the situation we have stepped outside our return policy as a one-time exception by issuing a refund of the return shipping costs. If the customer has any additional questions, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
That doesn't change the fact that you had a VALID promotional code with NO MINIMUM PURCHASE REQUIRED & you had NOTHING in place to ensure ONLY LARGE ORDERS from new tradesmen were able to use this code. This was an error you made and goes against your satisfaction guaranteed and Why shop with Wayfair advertisements on your website. Your order acceptance policy is buried under privacy policy and not prominent where the average shopper would locate it. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and refund the customer in full for the Mercury Row - [redacted] Upholstery Aries Sofa. We are proud to offer our customer’s a 30 day return policy. Per...

our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted]Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Wayfair did NOT cancel all orders.  Many customers have received their orders, and, some even received orders AND refunds.
Regards,
[redacted]