Wayfair

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. In an effort to rectify the situation we have stepped outside our policy by applying a discount to match a previous listing for the customer's order.We do our best to ensure that our products are...

listed with the correct and most up to date information. The customer purchased his upholstered bed on our Daily Sales, where we offer special pricing on certain items for a limited time. On June 11, 2016 the customer contacted us to report the item had changed in price. We explained to the customer we are unable to honor price changes on daily sales items. We do understand the customer's frustration and agree that an exception could have been made.We have reached out to the customer to further apologize and we have stepped outside our policy by applying a discount to match the previous listing price. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $4.72. Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, 
[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.The customer placed her order for TOV Furniture - Oliver 120" [redacted] Sectional Sofa in Beige on April 26th 2016. The customer contacted us on August 1st to notify us that her delivery...

arrived and the chaise and the sofa where two different colors. We promptly ordered the customer a replacement chaise to be shipped. Unfortunately, we needed to order a new unit, which was done on August 23rd. The customer then reported to us upon delivery of the new unit, that it too was also two different colors. The customer refused delivery and wanted a refund. We have pushed a refund back to the customer on October 27th 2016. It takes 3 to 5 business days for it to reflect on the card.A customer service specialist has been working with the customer to resolve the complaint. If the customer has any additional questions she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's orders #[redacted] & [redacted] have been cancelled and all pending charges have been reversed.  We attempted to cancel order # [redacted] (3 Tier Bookcase) but it shipped with [redacted] under tracking number: [redacted].  We are making an exception and allowing this order to be delivered.  Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

To Whom It May Concern,We cannot apologize enough for the inconvenience the customer experienced with her order. The customer has returned the merchandise and has been provided a full refund of $315.80.When the customer placed her order for the Flash Furniture 29" Bar Stools, our listing...

inaccurately described them as swivel bar stools. We have no desire to mislead our customers and regret when these rare inaccuracies occur. We have updated our listing to accurately show the correct product information.We reached out to further apologize and provided the customer with a 15% promotional code. If the customer has any additional questions or concerns she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced while shopping with us. In an effort to rectify the inconvenience, we placed an order for 6 [redacted] Stoneware Platters in Almond Cream at the price of $8.59 each.We strive to keep our prices competitive and as a...

result our prices do fluctuate on our site. Prices can also vary depending on the different options for the same product, such as color and size. It is truly never our intention to mislead our customers and we sincerely apologize for any confusion and inconvenience.We reached out to the customer to further apologize and have placed an order for the Platters. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her account.On March 27, 2016 the customer notified us that a fraudulent order had been placed on her account. We promptly froze the account in our system and advised the customer to contact her bank to...

report the fraudulent charge. Our customer’s security is very important to us and we are continuously increasing our security measures.If the customer has any additional questions or concerns, she may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. on July 27, I contacted way fair because they continued to advertise the stopped pillows. [redacted] said " yes those are the pillows you will receive" . Deceitful compan practices. 
Regards,
[redacted]

We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error...

on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order has been cancelled and their PayPal account has been credited in the amount of $2.98. Additionally, we had provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Kitchen Island . The customer placed her order for the...

Island  on 1/13/2016. At the time of purchase, we provided her with an estimated ship date of 1/20/2016. The customer contacted us on 1/14/2016 to request that her order be cancelled. Unfortunately, at that the time, the customer’s order has already shipped and once an order is shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.   We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business. Although the company didn't honor the advertised price for the sectional, they offered it to me at a reasonable price. In order to finally put this unfortunate situation to an end, I have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . First of all we did not receive the sectional until January 7, 2017 not 11/30/17 because of the Christmas backup.  Secondly we were never contacted between 2/17 thru 2/24 by email to return the sectional and furthermore did not refuse a pickup, that is a complete lie.
Regards,
[redacted]

they did not offer a $100 discount.  They offered to sell the tables to me at $100 each. A mark up from $12.45 each.  Also the tables were listed at $11.45 each three days after I filed the complaint.  While le I am aware of their terms of acceptance that allow them to cancel, change any order capriciously, it still does not make the transaction fair.  This is just NOT the American way of doing business.   Accepting payment constitutes a contract.  I am contacting my legislators, along with many others, in an effort to do away with such capricious language.   If if I were the only (or even one of a few) customer who fell victim to their "pricing error" I most likely would not have filed the complaint.  But, numerous online consumer complaint sites are loaded with the same and similar Wayfair "jack up the price" issues.  Wayfair appears to do this to people regularly.   To repeat, this shady way of doing business is unfair and deceptive.  Wayfair should sell the tables to me as agreed in my original purchase.  The AMERICAN way.  
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $708.99 on January 28, 2016. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time,...

we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 28, 2016 the customer notified us that the Bobkona Lexington Left Hand Facing Sectional she ordered and received was damaged and defective.  Regrettably, the defect issue was not properly addressed since the customer was outside our 30 day window to report such incidents. We understand the customer’s situation and agree we should have certainly stepped outside of our 30 day policy in this instance as the item still fell within the 6 month manufacturer warranty. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. As I stated before, the returning costs should be on Wayfair but not on us, because this returning occurs due to the quality of their products, not due to our interests.
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and their PayPal account has been credited in the amount of $12.50. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  In order to rectify the situation, we have waived the return shipping costs and provided a full refund for the return of the Zora Arm Chairs.The customer placed her order for the Zora Arm Chair...

(qty. 4) on 10/11/2015. On 11/12/15 the customer reported that one of the chairs had a defect in the upholstery and we provided a full refund to resolve the matter. On 11/16/2015 the customer requested to return the other 3 chairs and due to the previous issue we asked the customer to inspect the other 3 chairs for any issues before proceeding with the return.  On 12/15/15 the customer let us know the 3 chairs were in good condition and still wished to return them. The customer was informed that the chairs were now outside our 30 day return policy we were unable to accept the return. On 12/17/2015 the customer was informed the we would step outside the return policy by accepting the return for store credit. Although our agents were following our return policy we have the ability to make exceptions when isolated incidents such as this occur and regret this exception was not made for the customer sooner given the history of the order. We have reached out to the customer to further apologize and provided a return for a full refund. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Although they have refunded the money to my account, this does not resolve the issue that I ordered the sofa, it was cancelled, the pricing was discussed, and then received and emails a few days later saying the pricing was resolved and I could order the couch.  So I did! And then said the same thing.  I cancelled my furniture and now have company coming and cannot accommodate.  I want them to honor the couch at the price it was listed.  It was sent out in their sale letter, and I received a letter that it was resolved, which I have, so I reordered.  They should have to honor their pricing
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
This company HAS NOT made a  effect to to send me my order that I paid for. Nor have I received my money.  I hope that this complaint will show on thru the Revdex.com.org , that this company will not honor and will not delivery their orders. And as for the 10 percent off your company is continually sending out 15 off codes to my email, So you are not offering anything. 
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation we stepped outside of our return policy and refunded the customer in full for the [redacted] 3 Piece Sofa and Loveseat with Chair Set. We...

handle standard returns, defects, and damage issues within 30 days of delivery and some products may have a limited time warranty. During this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective items. On July 28, 2017 the customer notified us that the [redacted] 3 Piece Sofa and Loveseat with Chair Set they ordered and received was defective. Regrettably, the defect issue was not properly addressed since the customer was outside our limited time frame to report such incidents. We understand the customer's situation and agree we should have certainly stepped outside of our policy in this instance. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com