Waypoint Homes

The company is the worst. Really horrible maintenance team. We had issues since day 1 and continues. We are paying for a 4 bedroom but cant use one due to water leak, they came out 3 times until finally figured out it was the thermostat that needed replacement. So we were sleeping in 63 degree temps. Renters beware!!!!!! Do your checking before, check yelp. Horrible reviews! Unfortunately we are stuck in a lease. Definitely not renewing. Sucks to know we have 10 months left here. Do not rent from Waypoint or Colony homes. You will regret it!!!!!! I do have pictures to prove it!

The rental property I am currently residing in has used (manufactured in 1994) water heater installed. The home was built in 2005. The water heater failed sometime in the middle of the night on March 30, 2016. I requested a maintenance work order ticket the following morning at 4:00 am March 31, 2016. The technician was supposed to arrive at 6pm on March 31, 2016 and did not arrive until 10pm that evening, the unit is beyond repair and needs replacing. During the time the hot water heater leaked 20+ gallons of water, seeping into the sub-floor, walls and carpet. Water damaged. It is now April 1, 2016 at 9am and the hot water heater has not been replaced. Nor have I heard from Waypoint homes when the technician will arrive. I can not access pending maintenance tickets or requests in their on-line web portal, I can not see any messages or feedback either. The only way to communicate with them is through their 1-888 . Which is [redacted]. Please use this review / complaint.

I was not given the opportunity to settle this issue prior to them turning it over to collections, nor was the amount turned over agreed upon. This company attemps to force its consumers to pay unfair charges.  When contact with the company is attempted it is not responded to or blocked....

 I simplely want this to be removed from collections ands given the opportunity to set up a settlement with this company, without damaging my cridet or name.  I do not feel that this is an unreasonble request as I am willing to settle this logically.  At the time of my move out I did not have funds to settle any of this within 30 days.  The company never responded to my request in June to speak with a repersentives to settle this charge.

Whitney S[redacted] will receive a refund of $2,897.50 and can expect it from UPS next week. It is currently being processed.

As previously explained, this account is no longer in our possession as it has been transferred to FCO. All disputes will need to be completed through the collections agency.

Hello, [redacted] spoke with [redacted] on 6/23/15 and [redacted] is comitted to rectifying the situation. We will make sure you issues are resolved in a timely manner. Please contact [redacted] if you have any questions or concerns. thank you, CAH

Ms. [redacted] will receive a full refund of $45.00.
 
Ms. [redacted] - Please expect contact from the local office on when it will be sent and confirmation on where you'd like the check mailed to. Thank you.

Dear [redacted], I am very sorry to hear that you are having these issues. It is our understanding that [redacted] is working with [redacted] (the property manager) to reevaluate the situation. [redacted] has reported that [redacted] has been more than willing to cooperate with the reevaluation of...

the situation since the notes from the first technician weren’t exactly accurate. We are definitely cooperating with the pest control company and once the notes from the reexamination are submitted [redacted] will communicate to [redacted] the final decision. [redacted] has [redacted] direct contact information so please get with him if you have any questions or concerns and work with her on resolving this matter. Respectfully, Colony American Homes

Good morning!
Prior eviction(s), felony(s), and bankruptcy(s) are immediate disqualifications, which we share with prospective tenants  so they do not go forward with the application process as we know they are automatic disqualifiers.  We are not aware of credit complications until a credit report is run, and that can only happen after a prospect applies.  The following information is provided prior to moving forward with the application process:
Credit History – To determine satisfactory credit, we run a report through a credit report agency. Credit history from the past two years will be evaluated.
We regret that the outcome of the application was not favorable our goal is to be as transparent as possible.  However, some things we are not aware of in full until after the application is submitted.
 
Thanks,
Waypoint Homes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], We are in receipt of your communication. Heather will be contacting you shortly to discuss your concerns and desired settlement. Thank you, CAH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution would be satisfactory to me.  The business did not inform me that I would be credited for March, however, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Zully G[redacted]

Hello, Our records indicate that your issues have been addressed and are no longer under the 'evict' status. The local office is your first point of contact however if you have issues contacting them you may contact the corporate office and although we dont manage your property we can...

certainly assist with escalating issues and getting someone on the line for you. Thank you, Colony

Due to our lease agreement the payment amount proposed by the resident cannot be accepted and all fees will remain as they are valid and stated in their lease agreement. The response sent via social media was a private message to the resident therefore non of their personal information was...

view-able by the public. 
Thank you,
Waypoint Homes

We have leased a home from this company for 2 years. Our first mistake!
So for 2 years, we have had numerous issues that include leaks in our ceilings (multiple),a fence that WE have had to repair;
carpet that has lifted and disintegrated, and multiple appliance associated failings. But the greatest issue was our AC units; or should I say the company's failing to repair our AC units. For two (2) years, we have lived thru intense humid/hot days and nights. The highest temp inside the home was over 90 degrees. We had to purchase over a $1,000 of portable units so our children would be able to sleep. When we called, they would say they'd send a company out to evaluate the units. The company would say they would have to have the company's ok for the charges. This scenerio would continue on and on. This time we called the company and told them they were in default of Texas' renter's rights. Im sorry, I should have said, NOBODY would answer the phone unless you selected the phone option for wanting information for renting a home from them.
I would warn anyone to NEVER consider renting from WAYPOINT/COLONIAL homes. When we told them we couldn't believe we paid over $2,200 to live in this house, the HEAD OFFICE told us, "well, you do." nice, real classy company.

We vehemently dispute Waypoints method...

of the walk through procedure, assessment of charges, and are complaining in the strongest possible terms about the customer service we've received. We maintain that Waypoint has not followed California Civil Code 1950.5 in the following areas: "Based on the [initial] inspection, the landlord or agent must prepare an itemized statement of repairs or cleaning that the landlord or agent believes the tenant should perform in order to avoid deductions from the security deposit. The landlord or agent must give the statement to the tenant if the tenant.” No list was ever provided to us. (Ms. [redacted] told me that Waypoint was simply not required to provide such a list.)“The landlord or agent also must give the tenant a copy of the sections of California’s security deposit statute that list lawful uses of tenants’ security deposits [which limits] the kinds of repairs or cleaning that the landlord or agent may properly include in the itemized statement." No such copy was provided. "Because of this statute, the landlord cannot use the tenant’s security deposit to repair damages that are the result of ordinary wear and tear. The landlord must prove that repairs are necessary and reasonable for conditions beyond normal wear and tear." 1.) We demand that Waypoint prove that the damage to the sink (which we admit existed) was not the result of "normal wear and tear." We also would like to see receipts, including the cost of parts and labor for installation. (2.) We maintain that the shower curtain rods were NOT present when we moved in. We demand Waypoint prove that they were.  During the final walk through, Kathryn was told by the "Field Project Manager, Cory," that many of the items in question (including the shower curtain and sink), would not be charged to us. Cory either flatly lied, or was not authorized to make such decisions. We consider this horrendous customer service, and will continue to complain about this.

Dear [redacted],
I am very sorry to hear of the issues you have had with your home and the local office. Our records indicate that the property manager has solved this matter offline with you. If in the future you ever have any issues with the local office, please know that...

the corporate office is here for you! Even though we do not manage your property we are always here to assist with the escalation process.  ([redacted]
Thank you,
Colony American Homes Customer Service

Hello, The property and regional managers have been informed of your recent complaint. [redacted] will touch base with you with in 48hrs to discuss your concerns further. We do see the work orders in the system, it looks like we are waiting for vendor quotes however [redacted] will provide...

more information as she is the property manager and best point of contact at this time. Please note: this is not our final response. Thank you,
[redacted]