Waypoint Homes

Hello,
This complaint is a duplicate complaint from Amanda Linfors with the exact same contact information, address and situation. There is already a complaint on file [redacted] that is in the process of being addressed. Please remove or close this complaint
 
Thank...

you,Waypoint Homes

The refund request has been submitted.
 
Thank you,
Waypoint Homes

The move are charges are accurate and the refund amount will remain the same. 
 
Thank you,
Waypoint Homes

Hello, We are in receipt of your complaint and will review this with the local office and contact you shortly to discuss further. Thank you, CAH

My apologies, [redacted] is the leasing manager who responded to the initial complaint. You spoke with the CSR from the local office. We will not provide a resolution via the Revdex.com website; [redacted] will contact you shortly to discuss your request for the concession. Thank you, CAH

Resident was contacted the week of July 14th and confirmed payment was received in full. 
 
Thank you,
Waypoint Homes

They disregarded what I was saying still failed to fully fix the issues and address my concerns.

Management has been in contact with the resident and agreed upon an additional reimbursement due to the move out charges and additional days charged for rent.
 
Thank you,
 
Waypoint Homes

I was contacted, and some refunds were performed however I had additional questions that have gone unanswered when I tried to contact the company. I was told all but the landscaping and trash...

fees would be refunded, which should have left me with a refund of 1499. 
I sent the following email to courtney and  never heard back.
Courtney
I am a little confused, it looks like the refund we are getting is $1,399? If the only thing we are being charged for is lanscaping ($75) and cleaup ($75), and we paid $1,649 deposit, we should be expecting $1,499 back. Am I missing something? 
Also can you tell me why the ledge shows tenant deposit $1649 and tenant deposit clearing $1574?. Whats the dfference? Should I be receiving an additional refund of $1574? 
Onice I receive the refund and these questions are answered, I will be satisfied.

Hello,Check #[redacted] was cut and mailed on 7/9/15 via [redacted] (normal mail). It is in the mail and coming from [redacted] so it should be arriving shortly. Thank you, CAH

Hello,   We are in receipt of your complaint, someone from the local office will contact you within two business days to address your concerns.   Thank you,   Waypoint Homes

This company did not follow through on a lease agreement and left my daughter homeless

Waypoint homes is telling an untruth. I would like for them to provide proof of the notices they are claiming were sent to us. We have never received notice about transferring utilities into our name. However, I do have proof (attached) where the utilities have been paid directly to the Waypoint (formerly [redacted]) and it's been that way since we began renting from them two years ago. Unfortunately, the payment history only goes back a couple of months, but I'm sure they have record of our payment history, which will also show where we paid utilities directly through them for the last two years.  Again, we never received notice to transfer utilities or that the process in which we pay our utilities was changing.

Any further concerns need to be addressed directly with FCO as it is their policy once an account has been sent over to them. If they need to revisit the charges they will communicate with the company and contact yourself with a resolution.
 
Thank you,
Waypoint Homes

It is landlord obligation stated in the lease agreement that any security deposit returned by check will be made out to each resident named on the lease. 
 
Thank you,
Waypoint Homes

Hello, [redacted] spoke with [redacted] on 6/23/15 and [redacted] is comitted to rectifying the situation. We will make sure you issues are resolved in a timely manner. Please contact [redacted] if you have any questions or concerns. thank you, CAH

Hello,
Any documentation provided will need to go directly through your local office. They will be following up shortly if they havent already.
 
Please note: an answer will not be provided through the Revdex.com website, it will be communicated directly from your property manager.
 
Thank you,
 
CAH

Resident has been provided and accepted upon an early termination agreement. 
 
Thank you,
Waypoint Homes

I rented a home through Colony America, which soon became Waypoint Homes. The property was in Conyers, GA., which feel under the jurisdiction of their Atlanta South Office out of Stockbridge, GA. Needles to say, there were issues with the property from day one. It took approx. 3 months for them to repair numerous roof leaks throughout the home. I complained that the lawn had not been maintained will the home was vacant prior to my move-in. After going back and forth with the leasing office for the better part of 6 weeks, their "30 day" lawn care policy had elapsed so now I was solely responsible for getting the lawn up to standard. Oh but rest assured, they offered to maintain the property for an additional fee of course. The screens around the home were not only the wrong fit, but they had the audacity to have them held on place by painted over nails. As if I wouldn't notice. I had to put in a maintenance request just to have the windows in the home opened, because they were painted shut! The electrical receptacle for the washer and dryer in the basement was out of the wall, just lying about on the ground. A dryer exhaust was merely a punched out whole in the side of the wall that I had to call maintenance to come-in and seal properly. There are plenty more less than favorable conditions that I could go on about but I going to move beyond ALL of that and get down to it. Basically, they sugar coated S[redacted] and called it suitable living. Upon move out, not only did they confiscate my entire deposit of $995, but they also charged me an additional $700+ for bogus charges. For example... When I signed my lease, I didn't list any pets; because I don't have any. Yet, they "claim" to have found evidence of Fleas. But, they couldn't prove it to me. They charged me $300 for pest control and another $300 for the clean up. For Fleas from an animal I never had! They charged me for the screen replacement, the same screens that I called and complained to them about in the beginning. I told them of 1 blind that was broke on a set of window shades; now all of a sudden there are 3. They charged me $100 for light bulbs, damaged fixtures and some other miscellaneous stuff. All of which I assured worked before I left. Now the carpet cleaning, having to repaint two walls, I'll take that; but most of these other charges are unheard of. Now that I'm gone, when I reach out to my designated POC I get no answer and no returned call. Last thing that was said to me is "you have until Dec. 31st to pay your remaining balance or we'll forward this to collections". With no regard for my complaints, and a serious lack of customer service.