Waypoint Homes

Hello, This matter was resolved on 3/17/15. The resident spoke to both the property manager and myself and was advised that we would be issuing a refund as requested. Please see the attached emails between CAH and the past resident showing that this matter has been resolved. Thank...

you, [redacted]

Hello,
 
We are currently working with our accounting department to resolve your concerns.
 
Thank you,
Waypoint Homes

Hello, [redacted] has advised that on Friday 8/21/15 your account was revised and a settlement proposal has been brought to your attention. Please continue to work with [redacted] and [redacted] to resolve this matter. Thank you, CAH

This account is with the Fair Collections & Outsourcing and we no longer have authority or the right to discuss or release information on behalf of this account. Please contact FCO at...

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Thank you,
Waypoint Homes

Hello,
We have reached out and all complaints have been satisfied
 
Thank you,
Waypoint Homes

Hello,
I am very sorry to hear about your recent experience. Typically once you have reached our corporate office we do have an escalation process that we have to follow for ALL residents with no exceptions. After reviewing the phone call between you and [redacted] we have determined that she...

followed protocol and advised the correct time frame. We understand that there may have been need to "rush" things on your end but we have to treat all residents the same on our end and so we hope that you accept our apology and understand that it was not personal. [redacted] your local property manager will be contacting you to discuss the matter of rental verification with you here shortly.
Thank you,
CAH

Good afternoon,
The scoring system is based upon all three of those factors that you mentioned.  You will receive a letter with contact information for further details.  Regarding the application fees, those are non refundable as noted in the acknowledgement section of the...

application. 
Thank you ,
Waypoint Homes

Hello,
 
We do not have supporting documents on file, we declined the proposed settlement and have nothing further to add. 
 
Thank you,
 
Waypoint Homes

We are sorry for the inconvenience, but the work required permitting delays which were beyond our control.

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Thank you,
Waypoint Homes

Hello,
The lease has been updated and sent to the resident with changes to rental amount.
 
Thank you,
Waypoint homes

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

This case has previously been escalated to the Regional Manager and the charges have been addressed with the previous residents. All charges are valid and no additional adjustments will be made.
 
Thank you,
Waypoint Homes

Dear Mr. [redacted],

I am sorry to hear about the issues you had while in your home. We have contacted the local office and they will contact you directly to discuss the issue and also to keep your information private. Please contact [redacted]; I believe she has left you a...

voicemail.

Thank you,

Colony American Homes

my personal information you posted on [redacted] was in response to my review about your poor customer service. There was no private message involved. See the attached document.  You responded to my review. Anyone can see it.

Thee property manager has been in communication with the resident to resolve their concerns. 
 
Thank you,
Waypoint Homes

Hello, We are reviewing your complaint and will provide an answer within 48hrs. Thank you,CAH

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,
We are in receipt of your complaint. We apologize for the inconvenience.
This has been forwarded on to your local office. They will

review the complaint and get back to you within 48hrs.
We appreciate your patience while we try to resolve this

matter.
Thank...

you, CAH

Management has been in contact with the resident and agreed...

upon an additional reimbursement due to the move out charges and additional days charged for rent. 
Thank you,
 
Waypoint Homes

The deposit refund has been received as of 8/8/2016.
 
Thank you,
Waypoint Homes