Waypoint Homes

Hello,
The lease has been updated and sent to the resident with changes to rental amount.
 
Thank you,
Waypoint homes

We are sorry for the inconvenience, but the work required permitting delays which were beyond our control.

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Thank you,
Waypoint Homes

Hello,
 
We do not have supporting documents on file, we declined the proposed settlement and have nothing further to add. 
 
Thank you,
 
Waypoint Homes

Hello, This matter was resolved on 3/17/15. The resident spoke to both the property manager and myself and was advised that we would be issuing a refund as requested. Please see the attached emails between CAH and the past resident showing that this matter has been resolved. Thank...

you, [redacted]

Good afternoon,
The scoring system is based upon all three of those factors that you mentioned.  You will receive a letter with contact information for further details.  Regarding the application fees, those are non refundable as noted in the acknowledgement section of the...

application. 
Thank you ,
Waypoint Homes

I rented a home through Colony America, which soon became Waypoint Homes. The property was in Conyers, GA., which feel under the jurisdiction of their Atlanta South Office out of Stockbridge, GA. Needles to say, there were issues with the property from day one. It took approx. 3 months for them to repair numerous roof leaks throughout the home. I complained that the lawn had not been maintained will the home was vacant prior to my move-in. After going back and forth with the leasing office for the better part of 6 weeks, their "30 day" lawn care policy had elapsed so now I was solely responsible for getting the lawn up to standard. Oh but rest assured, they offered to maintain the property for an additional fee of course. The screens around the home were not only the wrong fit, but they had the audacity to have them held on place by painted over nails. As if I wouldn't notice. I had to put in a maintenance request just to have the windows in the home opened, because they were painted shut! The electrical receptacle for the washer and dryer in the basement was out of the wall, just lying about on the ground. A dryer exhaust was merely a punched out whole in the side of the wall that I had to call maintenance to come-in and seal properly. There are plenty more less than favorable conditions that I could go on about but I going to move beyond ALL of that and get down to it. Basically, they sugar coated S[redacted] and called it suitable living. Upon move out, not only did they confiscate my entire deposit of $995, but they also charged me an additional $700+ for bogus charges. For example... When I signed my lease, I didn't list any pets; because I don't have any. Yet, they "claim" to have found evidence of Fleas. But, they couldn't prove it to me. They charged me $300 for pest control and another $300 for the clean up. For Fleas from an animal I never had! They charged me for the screen replacement, the same screens that I called and complained to them about in the beginning. I told them of 1 blind that was broke on a set of window shades; now all of a sudden there are 3. They charged me $100 for light bulbs, damaged fixtures and some other miscellaneous stuff. All of which I assured worked before I left. Now the carpet cleaning, having to repaint two walls, I'll take that; but most of these other charges are unheard of. Now that I'm gone, when I reach out to my designated POC I get no answer and no returned call. Last thing that was said to me is "you have until Dec. 31st to pay your remaining balance or we'll forward this to collections". With no regard for my complaints, and a serious lack of customer service.

Hello,
I am very sorry to hear about your recent experience. Typically once you have reached our corporate office we do have an escalation process that we have to follow for ALL residents with no exceptions. After reviewing the phone call between you and [redacted] we have determined that she...

followed protocol and advised the correct time frame. We understand that there may have been need to "rush" things on your end but we have to treat all residents the same on our end and so we hope that you accept our apology and understand that it was not personal. [redacted] your local property manager will be contacting you to discuss the matter of rental verification with you here shortly.
Thank you,
CAH

Hello,
We have reached out and all complaints have been satisfied
 
Thank you,
Waypoint Homes

This account is with the Fair Collections & Outsourcing and we no longer have authority or the right to discuss or release information on behalf of this account. Please contact FCO at...

###-###-####
Thank you,
Waypoint Homes

Hello, [redacted] has advised that on Friday 8/21/15 your account was revised and a settlement proposal has been brought to your attention. Please continue to work with [redacted] and [redacted] to resolve this matter. Thank you, CAH

Thee property manager has been in communication with the resident to resolve their concerns. 
 
Thank you,
Waypoint Homes

my personal information you posted on [redacted] was in response to my review about your poor customer service. There was no private message involved. See the attached document.  You responded to my review. Anyone can see it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Mr. [redacted],

I am sorry to hear about the issues you had while in your home. We have contacted the local office and they will contact you directly to discuss the issue and also to keep your information private. Please contact [redacted]; I believe she has left you a...

voicemail.

Thank you,

Colony American Homes

This case has previously been escalated to the Regional Manager and the charges have been addressed with the previous residents. All charges are valid and no additional adjustments will be made.
 
Thank you,
Waypoint Homes

Management has been in contact with the resident and agreed...

upon an additional reimbursement due to the move out charges and additional days charged for rent. 
Thank you,
 
Waypoint Homes

Hello,
We are in receipt of your complaint. We apologize for the inconvenience.
This has been forwarded on to your local office. They will

review the complaint and get back to you within 48hrs.
We appreciate your patience while we try to resolve this

matter.
Thank...

you, CAH

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello, We are reviewing your complaint and will provide an answer within 48hrs. Thank you,CAH

Resident has been contacted and is refusing service. A concession will not be provided for something we can fix.
 
Thank you,
Waypoint Homes