Waypoint Homes

When I first move in within 45 days my water heater explodes and if it wasn't for my girlfriend the house would of been ruined. 200 gallons of water on the floor and I was at work. I called the company and for the next month I lived with 4 giant fans in my house drying the walls 24 hours a day. They re-install the cheapest hot water heater you can buy. Now takes a full 5 mins to get hot water. 2 months later the dishwasher breaks it takes me 3 months to get them to replace the dishwasher and then it also was the cheapest dishwasher you can buy. Dishes might as well be hand cleaned cause the dishwasher sucks. This beautiful home located in a sub division with a pool I thought was going to be perfect. Realtor told me pool was included with pool service. First 4 months pool had a leak I called colony many times and finally they send the cheapest pool company they could find. I have been living in this house for a year and half and been able to use the pool less than 10 times. Than I get a letter from colony telling me they are raising the rent on me. I go ahead an renew the lease after the first year talking with them explaining what a nightmare the pool has been and the reason I moved in was because of the pool. This took weeks to do because everyone at colony was to busy to return or take phone calls. Well when they renewed my contract they put in my lease that the pool was optional. So needless to say I call them trying to get the pool fixed and now they say it is optional and they won't fix the pool. I think this company is super cheap and they could careless about anything that has to do with service so be careful renting from them. They will raise your rent and not fix things and install cheap stuff and good luck trying to get a manager or really anyone of the nature on the phone, clear your daily schedule cause it's going to be hours.

RUN the opposite direction from COLONY AMERICAN HOMES. I wish we would have read the reviews on [redacted] before renting from this RIPOFF company. Our time we spent in the house was ok. At the time, only wished they wouldn't charge so much when paying with credit card. The nightmare begun once we moved out. We gave them a 30 day notice and gave them time to get our direct deposit check to us. Well when we didn't hear anything we tried to contact them, left vm messages. Heard nothing back. Finally talked to a live person and was told that we owed money. I told them that they need to send me the notice of what in the world they are charging us for. Never heard anything from them and thought maybe they realized that they were crazy. Well, 4 months later, received a letter from a collection agency. WTH! They are saying no 30 day notice was given. It was dropped off to them. Going tomorrow to try to get some answers.