Waypoint Homes

When I first move in within 45 days my water heater explodes and if it wasn't for my girlfriend the house would of been ruined. 200 gallons of water on the floor and I was at work. I called the company and for the next month I lived with 4 giant fans in my house drying the walls 24 hours a day. They re-install the cheapest hot water heater you can buy. Now takes a full 5 mins to get hot water. 2 months later the dishwasher breaks it takes me 3 months to get them to replace the dishwasher and then it also was the cheapest dishwasher you can buy. Dishes might as well be hand cleaned cause the dishwasher sucks. This beautiful home located in a sub division with a pool I thought was going to be perfect. Realtor told me pool was included with pool service. First 4 months pool had a leak I called colony many times and finally they send the cheapest pool company they could find. I have been living in this house for a year and half and been able to use the pool less than 10 times. Than I get a letter from colony telling me they are raising the rent on me. I go ahead an renew the lease after the first year talking with them explaining what a nightmare the pool has been and the reason I moved in was because of the pool. This took weeks to do because everyone at colony was to busy to return or take phone calls. Well when they renewed my contract they put in my lease that the pool was optional. So needless to say I call them trying to get the pool fixed and now they say it is optional and they won't fix the pool. I think this company is super cheap and they could careless about anything that has to do with service so be careful renting from them. They will raise your rent and not fix things and install cheap stuff and good luck trying to get a manager or really anyone of the nature on the phone, clear your daily schedule cause it's going to be hours.

So poorly run it is stunning...I don't even know where to begin, and there is absolutely no mechanism to contact management to resolve issues. From abysmal maintenance, non-responsive agents, and irrational policies such as threatening to refuse rent in a 10pm email one business day before rent is due because I changed insurance companies, this firm is a total nightmare.

Avoid at all costs.