Weather Crafters

I used Weather Crafters to get my second floor unit replaced and they did great work I was very pleased I entered into a manual service agreement and things went down hill from there The tech that came last year drove on my lawn and rode over a sprinkler head in my yard He left tools behind and was only at my house for minutes I called Weather Crafters and let them know....You would think that they would have offered to pay for the sprinkler head? They did not So I went ahead and renewed my agreement for another year (Thinking that everyone deserves a second chance) I receive an invoice to pay for the following year and called to set up my annual service appointment and expressed my concerns about my prior service I was told that they would check with the Manager and would assure that they would send me a "seasoned" tech that would walk me through what they do They also mentioned that they would get back to me regarding my annual maintenance agreement So I set my appointment back in June for August 15th, The window for arrival was between am and 10am No one showed up, and I received no call I again called and was told, that they meant to call me to move the appointment and just did not get to it Again they were nice and apologized but my concerns grew as I noticed a pattern Again I was told that they would speak with the Manager and get back to me today I waited until the end of the business day and called again Again I was told that they have been busy and just had not gotten an answer....I ended getting my maintenance agreement refunded, or so I have been told that they will be reimbursing me and would be sending me a check While the ladies that I spoke with where nice to me on the phone I feel that this company has issues with follow up, communication and general overall customer service Shame that they could not keep my business as I wanted to have a relationship with a trustworthy HVAC company to not only take care of my equipment but to have in place when I was ready to replace my unit on the first floor of my home

Chris Aprovided excellent customer service plus more He helped us further understand our new thermostats and explained the workings of the new humidifier that had been installed recently

spent time getting quotes on new systems from or other vendors Weathercrafters estimate was within the others zones but provided a much higher quality system Installation a few months ago went smoothly with an easy startup Service manager helpful in providing answers to questions not asked at installation time only time will tell if systems holds up and service is as good as installation process

Avoid this company at all costs! They gave me a competitive quote but the install has been a horrible processThe day of the install the three man team didn't have all of the parts they needed to finish the jobSo they had to schedule a second visit to come backThat's annoying but understandable...I guessHowever, before leaving the first visit they also discovered that they installed the unit in such a way that the utility door wouldn't shut and latch properly (a drainage pipe was sticking out)Thy said they'd fix that when they came back to finish the jobThe second job was scheduled, but the install guy canceled on me twice! When he finally arrived, he finished installing the parts, but couldn't figure out how to move the drainage pipe so that the utility door would close again (he seemed fine with having me keep the door ajar for the next 10-years aka the life of the HVAC unit)My utility closet if off of my kitchen and having the door ajar is an eyesore and honesty, it's their shoddy workSo I refused to sign off on the workThe install man said he'd come back for a third appointment with his manager so that they could figure out how to rework the drainage pipe and find a solutionThe install person and his manager canceled and reschedule on me another 2-times (often last minute...after I'd already changed my schedule)The manager and the original install person never cameInstead, they sent another guy overThis person has been the only competent person I've come in contact with at ARSHe was able to rework the line issue and the door is now able to close, but when he was finished with his job we ran a system check and he discovered issues from the original install being put in incorrectlyA few basic things too, like: they never internally switched on the furnace mechanismSo when it gets cold outside and I wanted to switch on the heat, nothing would have happened because the original install person seemingly messed up a number of issuesTo the credit of this third employee from ARS, he looked over the install and suggested I request a system check before signing off on the workSo I didI've been circled back to the original manager, EricHe finally came out to my house and agreed to run a system checkWhile looking over the system, he noticed another install issue - something with the gas pipes failing code and that the city would fail the install inspectionSo now I'm here, waiting for the manager to come to my house for the 5th visit from ARS to fix another issue from the horrible installationAnd to add to it, the manager has pushed back his appointment with me by two hours, and then said he'd like to cancel on me an hour before he's supposed to come again today! In conclusion: This is a terrible companyI would not reccomend this business to anyoneIf I could, I'd have them rip out the system and I'd go with someone elseBy the way, I'm spending over $5,on this jobIt's not like I went with some cheap back ally optionAvoid this company like the plague!

Each time I have received service from this company I have found them to be knowledgeable and professional I have been especially happy with Chris A(follservice on 12/19/16)) and Edward C [redacted] (original installation of my [redacted] heat pump in May of 2016)However, I would recommend that when ever a "system check" is performed that the water circulation to the heater (aqua-therm system) is checked for proper operation I had a system check weeks before a severe cold-snap and this wasn't done needless to say, my bato the heat pump did not work when the local temperature dipped to near degrees

Very professional service and very polite to work withHighly recommend

Excellent customer service Our technician Gerald was helpful, knowledgeable, and polite

Very professional organization with prompt call backs and knowledgeable staff. In particular I would like to commend Meagan (Service Coordinator) and Chris (Sr. Service Tech) for their excellent service. I initially had a different service organization provide a review of my furnace problem and they made an incorrect diagnosis with a very high quote on the incorrect part. If I had not called Weather Crafters, my repair would have been extremely expensive for a trial and error repair job by their competitor. Thanks again to Meagan and Chris.

Wendell B is always approachable and willing to take time to explain actions in layman's termsGoes above and beyond to put things rightAlways cheerful and enthusiastic

I am responding to Revdex.com case # [redacted] [redacted] We have reached an amicable resolution and will replace her Aire Share [redacted] has been in contact with customer and she is satisfied Thank You for all your help

I recently had a top notch service experience with ARS of Richmond. Logan E. was professional, knowledgeable and went out of his way to provide an excellent service visit. I appreciated the time he spent explaining things and making sure everything was in working order. Thank you Logan E.

A company is only as good as its employees Well, Service Pro Chris Ais one of the best HVAC techs I have interacted with in my years as a HVAC customer He arrived on time, listened carefully to my background information, problem symptoms, and promptly diagnosed & solved my problem In my case, it was loose screws holding aluminum wires in the circuit breaker due to wide temperature fluctuationsChris Aalso examined my air handler in the attic and tightened other screws connected to the Disconnect via Aluminum wires This attention to detail would prevent a future service callHe stated that this type of problem occurred approximately - times per year on all of his service calls during his years of HVAC experience Chris Aalso patiently listened to all of my questions and explained them in detail In summary, Chris A is tremendously knowledgeable, extremely thorough, and an excellent communicator In other words, an All-Pro In future service calls, I will be asking specifically for his expertise

Curtious, knowledgeable and attentive to detailClayton explained what he was doing in detail

Each time I have received service from this company I have found them to be knowledgeable and professional I have been especially happy with Chris A(follservice on 12/19/16)) and Edward C*** (original installation of my *** heat pump in May of 2016)However, I would recommend that when ever a "system check" is performed that the water circulation to the heater (aqua-therm system) is checked for proper operation I had a system check weeks before a severe cold-snap and this wasn't done needless to say, my bato the heat pump did not work when the local temperature dipped to near degrees

Avoid this company at all costs! They gave me a competitive quote but the install has been a horrible processThe day of the install the three man team didn't have all of the parts they needed to finish the jobSo they had to schedule a second visit to come backThat's annoying but understandable...I guessHowever, before leaving the first visit they also discovered that they installed the unit in such a way that the utility door wouldn't shut and latch properly (a drainage pipe was sticking out)Thy said they'd fix that when they came back to finish the jobThe second job was scheduled, but the install guy canceled on me twice! When he finally arrived, he finished installing the parts, but couldn't figure out how to move the drainage pipe so that the utility door would close again (he seemed fine with having me keep the door ajar for the next 10-years aka the life of the HVAC unit)My utility closet if off of my kitchen and having the door ajar is an eyesore and honesty, it's their shoddy workSo I refused to sign off on the workThe install man said he'd come back for a third appointment with his manager so that they could figure out how to rework the drainage pipe and find a solutionThe install person and his manager canceled and reschedule on me another 2-times (often last minute...after I'd already changed my schedule)The manager and the original install person never cameInstead, they sent another guy overThis person has been the only competent person I've come in contact with at ARSHe was able to rework the line issue and the door is now able to close, but when he was finished with his job we ran a system check and he discovered issues from the original install being put in incorrectlyA few basic things too, like: they never internally switched on the furnace mechanismSo when it gets cold outside and I wanted to switch on the heat, nothing would have happened because the original install person seemingly messed up a number of issuesTo the credit of this third employee from ARS, he looked over the install and suggested I request a system check before signing off on the workSo I didI've been circled back to the original manager, EricHe finally came out to my house and agreed to run a system checkWhile looking over the system, he noticed another install issue - something with the gas pipes failing code and that the city would fail the install inspectionSo now I'm here, waiting for the manager to come to my house for the 5th visit from ARS to fix another issue from the horrible installationAnd to add to it, the manager has pushed back his appointment with me by two hours, and then said he'd like to cancel on me an hour before he's supposed to come again today!
In conclusion: This is a terrible companyI would not reccomend this business to anyoneIf I could, I'd have them rip out the system and I'd go with someone elseBy the way, I'm spending over $5,on this jobIt's not like I went with some cheap back ally optionAvoid this company like the plague!

Technician was very meticulous, took his time and explained everything he was doingAlso offered tips on how to maintain unit and new products to enhance operation

I received several quotes for a replacement heat pump system The sales representative for WeatherCrafters was exceptionally knowledgeable regarding all aspects of his chosen field Their price for the system chosen was definitely the bestThe installers worked non-stop from the time they arrived until they completed the installation I had expected a lot of disruption, but had very little They cleaned up all debris This entire team of experts was respectful, courteous and an all-around great team to deal with My son has already decided that they would be installing his new systems when needed

ARS responded quickly and Percel Sfound the issue in no time He had us back up and running soon with an explanation of what the problem was We are very pleased!

ARS of Richmond has been thorough and prompt and very friendly to deal with So glad we chose our maintenance plan with them, they do an excellent job Chris Awas excellent in explaining everything and he did a great job with our maintenance

Chris was very thorough and took the time to explain everything he was testing - very detailed and great customer service ARS has honored their service contract and goes to great length to ensure our systems are always working at top efficiency I'd highly recommend them