Weather Crafters

ARS of Ricmond (previously Weathercrafters) have been servicing my HVAC units since they installed my heating system in 2000.They come out every spring & fall prior to turning on the a/c or heaterChris was the tech who came out for my heater checkup on this visitI received his call well within the time given to meHe was friendly, courteous & very professionalAfter checking out the heating system, he performed a carbon monoxide test which I don't think has been done beforeWe then talked about carbon monoxide detectors & also different styles of thermostatsI was impressed by his knowledge

Chris A did a great job on maintenance check of my two heat pump systems

Thank you so much for acting so quickly.The Tech that did the installation for the hot water heater is top shelf

I had contracted ARS to replace a dated gas system in a home that I am renovating I was told the installation was going to be completed in one dayHowever, I went to the property around 5:PM on the day the installation was originally scheduled to be completed and I found that the thermostat was de-energized, the installation was incomplete, no techs were on site, and nobody could tell me when the installation would be completed or even why it wasn't already completed The house was vacant and freezing weather wasn't yet forecasted, so I took it with a grain of salt I called the company to request a callback from the installation manger to find out the status of the install and never received a call back They arrived back to the property two business days later to "complete" the installation I have several security cameras on the property (all in plain sight), and clearly watched the tech yank the new thermostat off of the wall and toss it onto the ground The weekend following the "completion" of the install, I went to the property to test the system and found that the heat didn't work The reason? The installer left the gas valve off, though the gas to the property was on and working This clearly evidences that the system wasn't properly tested after installationI called ARS and they sent the tech out, who told me the unit wasn't heating due to "insufficient gas to the system" Of course, my first question was "was the gas valve on?" To which of course he said no, it wasn't So now after ARS's THIRD visit, now the heat works But it doesn't stop thereI had to work underneath of the house (where the furnace is), so while I was down there, I looked over ARS's installation I found that the newly installed supply duct had not been insulated and that two of the room's duct work had been completely left off of that newly installed supply duct, meaning that two rooms were left without heat/ac I called and spoke with the installation manager and I let him know the original installation crew was not to step foot back onto this property He scheduled another crew to come the following business day to finally complete the installationI feel like this business would have gotten over on me with an incomplete & shoddy installation if I had not gone underneath of the house myself to check on the workmanship

Very professional organization with prompt call backs and knowledgeable staffIn particular I would like to commend Meagan (Service Coordinator) and Chris (SrService Tech) for their excellent serviceI initially had a different service organization provide a review of my furnace problem and they made an incorrect diagnosis with a very high quote on the incorrect partIf I had not called Weather Crafters, my repair would have been extremely expensive for a trial and error repair job by their competitorThanks again to Meagan and Chris

ARS Weather Crafters and Wendell Bthe technician were wonderful I would recommend them to all Very professional and thorough service

I received several quotes for a replacement heat pump system The sales representative for WeatherCrafters was exceptionally knowledgeable regarding all aspects of his chosen field Their price for the system chosen was definitely the bestThe installers worked non-stop from the time they arrived until they completed the installation I had expected a lot of disruption, but had very little They cleaned up all debris This entire team of experts was respectful, courteous and an all-around great team to deal with My son has already decided that they would be installing his new systems when needed

We have had a very positive experience working with ARS Richmond Our service technician, Wendell, has been truly exceptional He is prompt, friendly and knowledgeable He also makes it a priority for us to understand our system and the work he is doing Wendell helped us identify opportunities to increase the efficiency and operation of our system, including an upgrade to our outdated thermostats During the installation of our new thermostats, he identified an issue with our electric panel that no one had previously been able to fix We truly appreciate Wendell for his skill and customer service and recommend him, and ARS Richmond, with no reservations

ARS responded quickly and Percel Sfound the issue in no time He had us back up and running soon with an explanation of what the problem was We are very pleased!

We received our contracted, semi-annual maintenance visit this week from Wendell of ARS Richmond We have been working with ARS, formally known as Weathercrafters for a few years Their service has always been superior and thorough We made a decision to replace our aging, two zone system in November with a *** Wendell was punctual and courteous and explained what the inspection/maintenance process would involve During this process, he took the time to review the operations of this system and thermostats, many of these details were new to us and answered many of our questions He was very familiar with this multi-unit system and was very patient with our questionsHe is "an ARS star" and we would highly recommend him and ARS to anyone

Curtious, knowledgeable and attentive to detailClayton explained what he was doing in detail

Excellent customer service Our technician Gerald was helpful, knowledgeable, and polite

Each time I have received service from this company I have found them to be knowledgeable and professional I have been especially happy with Chris A(follservice on 12/19/16)) and Edward C*** (original installation of my *** heat pump in May of 2016)However, I would recommend that when ever a "system check" is performed that the water circulation to the heater (aqua-therm system) is checked for proper operation I had a system check weeks before a severe cold-snap and this wasn't done needless to say, my bato the heat pump did not work when the local temperature dipped to near degrees

Chris A did a great job on maintenance check of my two heat pump systems

I recently had a top notch service experience with ARS of Richmond Logan Ewas professional, knowledgeable and went out of his way to provide an excellent service visit I appreciated the time he spent explaining things and making sure everything was in working order Thank you Logan E

Chris Adid a great job He arrived on time, was pleasant, professional, very knowledgeable, and did a neat and clean job He found and fixed the problem in less time than I had expected would be required He gave me a good explanation of the issue, explained available options, and answered all my questions Wonderful service!

I would recommend ARS of Richmond They have been my HVAC company of choice since they were Weather Crafters and I have always been impressed by the knowledge and helpfulness of their technicians Chris A is especially attentive to details and provides not only thorough service, but also additional instruction and suggestions for maximizing the efficiency of all aspects of my HVAC system

Chris Adid a great job He arrived on time, was pleasant, professional, very knowledgeable, and did a neat and clean job He found and fixed the problem in less time than I had expected would be required He gave me a good explanation of the issue, explained available options, and answered all my questions Wonderful service!

We went through *** *** to have a HVAC company to come to our home and resolve a problem we were having with "grit" coming through the air vents *** *** put us in contact with Weather Crafters and a technician came to our home in February and inspected our home and verified that grit was coming through the vents and said their company could resolve the problem, It is now almost July and Weather Crafters has not resolved our problem and we have been charged over $7,for installation of work that was not needed and did not solve the problemOnce the technician admitted he could not figure out the problem - after we have spent over $ 7,000.00, we were told the owner would come out with other techs, that never happened Then we went to the *** *** District Manager who said that the owner thought he had an appointment with us on June 16th put we had never heard from the owner and yesterday the owner was to come to our home and NEVER showed up or called! This

Very professional organization with prompt call backs and knowledgeable staffIn particular I would like to commend Meagan (Service Coordinator) and Chris (SrService Tech) for their excellent serviceI initially had a different service organization provide a review of my furnace problem and they made an incorrect diagnosis with a very high quote on the incorrect partIf I had not called Weather Crafters, my repair would have been extremely expensive for a trial and error repair job by their competitorThanks again to Meagan and Chris