Web Sites To Go

Complaint: [redacted] I am rejecting this response because: As Ethan Allen Global, I hold you responsiblefor the actions of your managers and franchise owners Especially,since I have been informed by your [redacted] division, that the mix upwith my chairs occurred in the custom production phase which iscentralized for all stores in the U.S If the customorder had not been bungled in the U.S.,I could have received my chairs with the rest ofmy furniture on December 30th, 2014, almost two months before the [redacted] store closed Therefore, the problem originatedwith Ethan Allen Golbal and not my localstore.Also, I have received in writing assurancesfrom Ethan Allen [redacted] that I would receive initially the chairs, and then a refund I was also told that others receivedeither refunds or their orders by [redacted] and [redacted] at Ethan Allen [redacted] .I am outraged that as a long term clientI would be treated in this way And will notbe so easily dismissed Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because: Although my initial complaint to the delivery person, was regarding what looked like a spot on the sofa, my main issue quickly became the wrinkling of the fabric and the poor quality of the cushions themselves I assumed that I would be able to discuss this with the technician and not have to contact the customer service department separately about this issue At the time of the technician's visit, I brought up my dissatisfaction withthe fabric, and more specifically, the wrinkling on the cushions, the poor condition of the the inner cores, and the sloppy appearance of the sofa The technician told me I could fluff the cushions In my experience as a furniture sales person and with my own sofas, I've never seen the necessity of fluffing cushions on a daily basis This sofa is not meeting the quality expectations of Ethan Allen I own many pieces of Ethan Allen Furniture, and they are all much higher quality than this new sofa/love seat In fact, I own the "exact" same sofa, in a different fabric, which is years old This older sofa looks like new The fabric on this sofa is thicker and much higher quality, causing no need for "fluffing" It has a appearance.Additionally, I was never contacted about this technician's report or recommendations, leaving me with the decision to contact my salesperson directly, to attempt to solve this issue After attempting to contact the customer service department about the poor fabric/cushion problem, I was told that they couldn't sent out a technician again At this point the problem had become worse I contacted the salesperson more than once, and also called the store manager, who never followed up with me the following day, as promised Out of desperation, I visited the store with my cushions and spoke with the store manager It was at this time, that I was informed that the new cushion cores would be ordered After my visit, the customer service representative contacted me to confirm this order I'm not satisfied with this resolution, because it may only solve one of the problems with my sofa and love seat The fabric is part of the problem, due to it's very thin characteristic My seat cushions are now, at less than months old, beginning to show wrinkling If this was a characteristic of this particular fabric, then I should have been informed of this I would have never chosen this fabric, had I known it would perform in this unsatisfactory way I would like to re-select the sofa and love seat with a thicker fabric, such as the one on my other Ethan Allen "Retreat" sofa Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, [redacted]

-----Original Message----- From: [redacted] ] Sent: Monday, July 25, 11:AM To: [redacted] Subject: Complaint [redacted] Please be advised that I entered the incorrect dates as to when I contacted Ethan allen's service department regarding my complaintI took delivery of the bed on 2-24-and starting contacting Ethan Allen after this date with service problems Lori Y [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: When *** sold me the rug, she said I had years worth of coverageI don't know how anyone would perceive this to be "covering for years, but after one replacement, the protection plan is voided"
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It is a bit more complex than accepting or rejectingI have spoken to Herb at Ethan Allen and I am allowing them to make the repairsI have never said that they would not do thisMy concern is that two of their repairmen told me that they could not repair one of the issues originally, and now all of a sudden they canI also have an issue with the repairs made to "Ethan Allen's satisfaction"I want them made to my satisfactionI have made an appointment for them to pick up the buffet to make the corrections, but not until I receive a letter stating that they are made to my satisfactionIf I receive that, then I will drop the case
Sincerely,
*** ***

Good Afternoon, Please see the response below from *** ***, District Operations Manager for the *** *** We researched the customer's claim with the design center. Customer *** *** ***) made purchases, one on August 1st and two on August 31, 2016. The sales were
completed via email signature with photos of each item being ordered and the client's approval to order all and to charge a total of $44,to their V*** one ending in and one ending in The client received their delivery on December 13, 2016. The client returned accessories and art totaling $18,on December 30, to the design center. We allowed the client to return the items past the ten days allowed in the terms and conditions and to return Custom Art items without the usual 15% re-stocking fee. The client requested the funds be returned to a different *** card than the one originally used for the payment or to be paid back by check. We explained we could only (credit card agreement and our policy) refund the cards used for the purchase or issue a Gift CardPaul Cheng, the client's son, worked as a translator during the meeting in the design center on January 2, 2017. We explained the bank and company policy to MrCheng in person and via email. MrChang agreed to have us refund the original credit cards via email on January 3, 2017. We emailed a breakdown of the returned items and receipt of the refund on January 4, Best Regards, Courtney Freyer Ethan Allen Corporate Office Client Services Representative Ethan Allen Global IncP.O, Box Danbury, CT06813-fax [email protected]

We would like to thank you for allowing us the opportunity to address Ms***’s concerns.We have removed *** ***’s name from our mailing addressOur Marketing specialist has reviewed our records and has verified Ms***’s information has been removed from our mailing list. Our
catalogues are shipped on a monthly basis and it may take up to months for the catalogues to stop. Best regards,

Thank you for allowing us the opportunity to address Ms
*** concerns
I have carefully researched this situation with MrRobert
C***, Local Principal for the ***, ** Design
Center. We have been advised Ms***
placed an order on July 23rd and both items
were received on 8/19. They strongly deny making any promises to Ms
*** of delivery in a 1-weeks time frameThe
furniture was received in approximately weeks from the date of purchase, which
is a much shorter time frame than our current delivery time frame of 9-weeks
per our websiteMrC*** advised that when Ms*** requested to
cancel her order, the items were already shipped from our distribution center
and on their way to the ***, ** warehouse
MrC*** further advised that the 12/31/date that appears
on Ms***’s original sales order is a placeholder date used until they get
an estimated ship date from the factory after the order is placed and
acknowledgedThis is used specifically to avoid giving their customers a
delivery date they cannot meet.
After carefully considering all of the details regarding
this situation and per our Terms and Conditions, although we understand Ms***
is disappointed, a refund will not be offeredI am
sorry we could not offer the resolution Ms*** requested, and would like to
thank you for taking the time to contact us
Best regards,
Lillian
V***
Corporate
Client Service
ETHAN
ALLEN GLOBAL, Inc
*** *** ***
*** ** ***
###-###-#### FAX ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe vendor's response listed another customer's name, but the facts are accurate
Sincerely,
*** ***

We have addressed this client's concerns and do consider this matter closed

Thank you for allowing us the opportunity to address Ms*** concerns.I have shared Ms*** comments with regional managementI have been advised by Kimberlee N*** Customer Service Manager for the Northeast Region, that she has been in contact with Ms*** to address her
concernsMs*** further advised that she inspected the technician’s photos and that he had measured the sofas incorrectlyMs*** and Ms*** have made an appointment, scheduled for 01/14/16, to have the furniture re-evaluated by a different technician to ensure that her concerns are being properly addressed

We would like to thank you for allowing us the opportunity to address Ms***’s concerns.As per our previous response, our Marketing specialist has reviewed our records and has verified Ms***’s information has been removed from our mailing listHowever, Ms*** may also wish to contact *** at ###-###-#### to have her information updated and request that they not share her information with third parties to avoid a reoccurrence Best regards,

","serif">We would like to thank you
for allowing us to address Ms*** concerns
We have reached out to *** ***, the
regional operations manager for the Northeast region, to discuss the client’s
concerns and experience
Ms*** and her
son have both spoken with *** ***, the Managing Director in *** ***,
advising her that she did not like the custom finish that she had ordered on
her furniture. The son also advised that
the client had filed a chargeback with the credit card companyUpon further
investigation, it appears that the client did file a chargeback and was
refunded $by the credit card company before returning her furniture
At this time, Ms*** is being offered a refund of the balance, minus the chargeback, equaling
$1,upon return of the items she has maintained possession ofMr
*** has attempted to reach the client twice, but his calls have not been
returned
Thank you,
*** ***
Corporate Client Services Representative
Ethan Allen Global, Inc

Thank you for allowing us the opportunity to address MsY*** concerns.I have been in contact with Steven G*** the District Operations Manager for the *** ** district It was noted that MsY*** was offered a return for her bed with the option to reselect or exchange it for another item Since the bed was delivered out of standard two times, it was determined that a refund would be processedMrG*** had spoken with the client and explained to her she would be receiving a refund for the bed and a call from the delivery team to schedule a pickup He has notified Debbie in Chadds *** ** to issue a refund to MsY*** and notify the local delivery team to pick up the bed

Complaint: ***
I am rejecting this response because: Refunding my downpayment is hardly an apologyWe were without a table and chairs for months and wasted hours of our precious time communicating with the employees of Ethan AllenWe won't ever be compensated for this and therefore there is no resolution on our endUnpleasant and unprofessional experience from start to finish.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I provided the company with the full informationthey are blaming me for their mess up
Sincerely,
*** ***

Thank you for allowing us the opportunity to review *** ***s concerns with the quality of the dresser that was deliveredUpon further review with the local management team, we have been advised that *** ***s dresser has been repaired and re-delivered to her homeAfter reviewing the
photos and notes provided from local management, we have all determined that there are no present quality concerns with *** ***s dresser and a return will not be offered

Thank you for allowing us the opportunity to review *** ***s concerns with the extended delay in her order and the apparent lack of communicationWe have been in contact with local management who have confirmed that yes, the delivery fee has been refundedThe management team is attempting to
reach out to *** ***r and has left a message for her to returnThey would like to discuss accommodations for the delay and also *** ***’s customer service concerns