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Thank you for allowing us to address Ms. [redacted]'s concerns.
I have been advised [redacted]ela B[redacted], Vice-President of the [redacted] Region, personally contacted Ms. [redacted] on November 18th to explain to her that she should contact [redacted] if she wishes to pursue her claim further, and that...

Ethan Allen is not responsible for making up the difference between the original retail price and the [redacted] buy-out offer.

Thank you in advance.

Lillian V[redacted]
Corporate Client Service
ETHAN ALLEN GLOBAL, Inc
[redacted]
###-###-#### FAX ###-###-####

Thank you for allowing us to address Ms. [redacted]'s concerns.
I have been advised Pamela B[redacted], Vice-President of the [redacted] Region, personally contacted Ms. [redacted] and agreed to send a service technician to inspect and make any necessary corrections to Ms. [redacted]'s tables. A...

service visit was completed on November 24th for Ms. [redacted] tables. Per the service technician's report, a small repair was made on the chip in the center of sofa table. Surfaces are up to standards. No defects noted, normal distressing same as seen on the other groups.
Since no warranty issue exists and after carefully considering all of the details regarding this situation and per our Terms and Conditions, although we understand Ms. [redacted] is disappointed, a refund will not be offered. I am sorry we could not offer the resolution Ms. [redacted] requested, and would like to thank you for contacting us.
Best regards,
Lillian V[redacted]
Corporate Client Service
ETHAN ALLEN GLOBAL, Inc
[redacted]
[redacted]
###-###-#### FAX ###-###-####

Thank you for allowing us the opportunity to address Ms. [redacted]’s concerns.I have reviewed Ms. [redacted]’s concerns with the regional management team in the area, who has advised that Ms. [redacted] was charged for a delivery in addition to a hoist. Crystal P[redacted], District Operations Manager, has...

advised that the following information was provided to Ms. [redacted]:The way the delivery/hoist fee worked is this:$100 for the hoist of the bar (we do not normally hoist items that are not ours)$129 delivery fee for all items (standard fee)$100 fee for the hoist of the sofa.For a total of $329.On 4/7/15, EA refunded Ms. [redacted]’s EA card $60 for over payment.On 9/8/15, EA refunded Ms. [redacted]’s EA card $250 for over payment.Ms. [redacted] paid $729 as a total. Ms. P[redacted] advised there was a difference of $90, which was refunded to Ms. [redacted] on 11/17/2015.Ms. P[redacted] has also provided this information to Ms. [redacted] via e-mail dated 11/17/2015.Based on the information provided, it appears that Ms. [redacted] received the remaining refund that was due to her, in the amount of $90. Best regards,Sarah

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, there is another issues. Ethan Allen has a estimation of delivery at 10/17/2017. It has been over 10 days over the estimation date and we do not hear anything back from them. The furniture order was placed in July 30, 2017, and we did not receive any email or phone call explanation or new estimation. Really bad service, compared with the premium they charged. 
Sincerely,
[redacted]

Thank you for allowing us the opportunity to review your concerns with the management team above the [redacted] I have been in direct contact with Ms. [redacted] District Design Manager, and Mr. [redacted] District Operations Manager regarding [redacted] concerns. [redacted]...

advised that she has reached out to [redacted] with the solution of installing sew clips that attach to the sofa decking to correct the back cushions issue. This method has been successfully completed with other  leather sofas with similar characteristics and addresses any sliding issues once in place. [redacted] goes on to say that the upon further review there does not appear to be any quality concerns with the leather that need repairing. We are confident the service method we have planned will  address the client's concerns with satisfactory results.

Good Afternoon, We have reviewed [redacted]s situation with Lisa Connell, Regional Customer Service Manager for the Ethan Allen Belleville, as well as with our quality team.  [redacted] advised that she spoke with [redacted] on 2/21/17 to address her concerns with the mattress. [redacted]et us know she...

personally apologized to [redacted] for any mistreatment she felt she had received. She also advised that [redacted]r had suggested that the technician’s report did not properly reflect the mattress in her home.  In an attempt to rectify the situation, [redacted] offered to send a different technician to conduct a second inspection as well as an offer to refund their delivery fee due to the inconvenience they have experienced[redacted] advised that [redacted] has declined both offers. Based on the above we have determined that no quality issues are present with the mattress.  The condition of the item is therefore not covered under the Ethan Allen limited warranty. Best regards, [redacted] Client Services Representative Client ServicesETHAN ALLEN GLOBAL, INC.Ethan Allen Drive | PO Box 1966Danbury, CT 06811

Complaint: [redacted]
I am rejecting this response because: I did not order the Retreat style; the designer confusion, discussed with Robert C[redacted], resulted in the designer ordering the wrong style of furniture.  Customers are not familiar with the names of furniture styles.  I chose a style of furniture by pointing to it, sitting on it with the first designer, Paula, then attempted to choose a fabric.  At this point a different designer took over the sale.  The staff continues to justify their position by citing a sectional that was sold off of the floor, even though I was told furniture is never sold off of the floor.  I never discussed sectionals with either designer.  I do not know what sectional they are referring to, why they consider it a factor, and why they continue to use it as a justification.  No sectional was EVER DISCUSSED!  The staff's continued referral to a sectional as a justification for my "confusion" demonstrates that they have no idea what occurred during this sale and they clearly made a mistake.  In no uncertain terms did I receive the style of furniture I ordered.  I received furniture that has no space underneath; I chose furniture that matches the existing chairs in my living room that have wooden legs.  Ethan Allen should take responsibility for this entire debacle; the sale was a disaster from beginning to end. 
Sincerely,
[redacted]

We appreciate the opportunity to address Ms. [redacted]’s concerns.  Ms. Mayra Pichardo, the Customer Service and Scheduling Manager of the [redacted] District has advised that she has offered to schedule a technician to visit Ms. [redacted]’s residence to make the necessary repair. Ms. Pichardo has advised that if we are unable to repair the sofa properly we will work towards the next best step to resolving the problem. Ms. Pichardo can be reached at 954-970-2400 ext 330.Ethan Allen reserves the right, at its sole discretion, to repair or replace merchandise with items of like kind, age, and quality, and Customer acknowledges that such replacement or repair is Customer’s exclusive remedy.Ms. [redacted], please accept my apology on behalf of Ethan Allen for this situation.  I am sorry that we could not offer you the resolution you have requested.Please feel free to contact me directly should further difficulties arise, or if I may be of any assistance in the future. Sincerely, David P. Tracy III Ethan Allen Corporate Office Client Services Ethan Allen Global Inc. P.O, Box 1966 Danbury, CT. 06813-1966 203.743.8487 fax [email protected]

Ethan Allen sells the [redacted] product and always tries to convince its customers to purchase it-they likely make a profit off of it. I would think since Ethan Allen sells this product, they could step in and try to help negotiate this issue with [redacted].
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish it had not come to this.  Unfortunately they will not have my business again.  Their quality of furniture and such is very good, but they need to work on their costumer relations.
Sincerely,
[redacted]

Thank you for allowing us the opportunity to review [redacted]’s concerns with returning her [redacted] sofa and chair. Upon further review with the local management team, we have been provided documentation that shows the client signed the Terms and Conditions which state the following for custom items:...

No cancellations, refunds, returns, or exchanges are permitted 72 hours after the order is placed. The merchandise is labeled as custom on the Sales Order that the client signed off on. We would be unable to grant a return or exchange for the items on this order based upon the information above provided by the local management team.

Thank you for allowing us the opportunity to
address Ms
[redacted] concerns
We have carefully researched this situationIt appears that
a Ms[redacted] had requested her name to be removed from our mailing list
in October However, this client did not provide complete address
informationWithout this information, it is difficult to remove it accurately
This name re-appeared on our list in March of with complete information, as
listedThis file of names was sent over to [redacted] for removal after we had
already processed our May magazine, which is why she may have received our
last mailing due to the lead times We
have ensured with [redacted] that her information has been removed going forward
We would like to thank the client for taking the time to
contact us, and we hope that this resolution is within the client's
satisfaction.Warmest regards,[redacted]Ethan Allen Corporate Office Corporate Client ServicesEthan Allen Global Inc.[redacted]

From: [redacted]] Sent: Friday, August 11, 2017 1:56 PM [redacted]ernal Sender>   Thank you so much.   The response is that the replacement dresser paint finish is just as faded as when first delivered.  The photos Ethan Allen is basing their conclusion does not show the faded color on the dresser.  In conclusion, the dresser does not match the quality as the bed frame and the end table, they do not match.  Thank you so much for your help.  [redacted]

After reviewing this a second time, our response has not changed.  Please see the events below: We researched the customer's claim with the design center.  Customer [redacted] (#[redacted]3) made 3 purchases, one on August 1 and two on August 31, 2016.  The sales were completed via email signature with photos of each item being ordered and the client's approval to order all and to charge a total of $44,912.20 to their [redacted] one ending in [redacted] and one ending in [redacted] The client received their delivery on December 13, 2016.  The client returned accessories and art totaling $18,897.45 on December 30, 2016 to the design center.  We allowed the client to return the items past the ten days allowed in the terms and conditions and to return Custom Art items without the usual 15% re-stock fee.  The client requested the funds be returned to a different [redacted] card than the one originally used for the payment or to be paid back by check.  We explained we could only (credit card agreement and our policy) refund the cards used for the purchase or issue a Gift Card. [redacted], the client's son, worked as a translator during the meeting in the design center on January 2, 2017.  We explained the bank and company policy to [redacted] in person and via email.  [redacted] agreed to have us refund the original credit cards via email on January 3, 2017.  We emailed a breakdown of the returned items and receipt of the refund on January 4, 2017.

Thank you for allowing us the opportunity to address [redacted]’s concerns with her furniture. [redacted]he Product & Warranty Service Coordinator in her delivery area, has provided us with the pertinent details of the case. [redacted] has advised that [redacted]’s  sofa and...

loveseat were delivered on 7/5/17.  At the time of delivery, [redacted] made a notation that there was a discoloration on one of the seat cushions.  We advised the client that a technician could spot clean/steam if necessary and manipulate the back cushions as the cushions can sometimes become wrinkled from the way they are wrapped for delivery.  Our records indicate that the client had called the Design Center on the day of service (7/17/17) to let us know that she had an emergency and needed to re-schedule. The technician was contacted and the client was left a message.  Unfortunately, the technician did not get the phone call in time and called [redacted] in route to the client’s residence.  The service date was rescheduled for 7/25/17. The technician's service report stated that there was no stain on any of the seat casings nor were there any issues that would suggest the need for selecting a new fabric for the sofa and loveseat. The report also stated that the technician suggested new back cushion inserts to help eliminate the fluffing necessary with the loose fill cushions on the client’s sofa and loveseat. [redacted] stated that she left a follow up message with the client and sent an email to the Design Center Manager on 7/26/17[redacted] advised that she left a message with the client and sent another email to the Design Center Manager on 8/7/17 since we were aware of a breakdown in communication for a short time during these events.  [redacted] was called by [redacted] on Friday, 9/22/17 and was informed that her back inserts for both the sofa and the loveseat were shipped from manufacturing. As soon as they arrive into [redacted]’s local service center she will be called to set up the swap of her original inserts with the replacements.

Complaint: [redacted]
I am rejecting this response because: The sofa is well taking care of and in like-new condition. No stains of any kind. No cleaning solutions is used of any kind. A dry town is the only think used to left off dust. Rust in nails appears on all of them. The nails are made of cheap material. That simple. I have 3 other chairs with nailheads taking care of in the same way and not a single spec of rust on them. The other chairs were bough from [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I will be taking further action. It is apparent my concerns have not been addressed! And to say this mattress set was a special order and therefore a refund is not permitted is ludicrous! I'm extremely disappointed in your customer service. All I wanted was a refund, this should have been handled in a more courteous and professional manner. After reading many complaints on the internet regarding Ethan Allen I've come to realize customer care and quality service is not what this corporation stands for. 
Sincerely,
[redacted]

After reviewing her concerns with [redacted] local principal for Ethan Allen in [redacted] we have been advised of the following: Ms. O'Hare  ordered the Retreat style on her original invoice. This style was displayed on the showroom floor at the time of the order. When the client...

returned to the Design Center, that style was sold off the floor and the [redacted] took its place in the showroom to fill the space temporarily. The client may have mistaken the [redacted] for the Retreat that she ordered. We apologize for the confusion but have been advised by [redacted] that the client did in fact ordered the [redacted].

Thank you for allowing us the opportunity to address [redacted]'s concerns.I have reviewed this matter with Herbert W[redacted], New Jersey District Operations Manager. I understand Mr. W[redacted] has reached out to [redacted] regarding her concerns and to explain that per Ethan Allen's warranty they have the...

right to make repairs before they can move forward and replace. Mr. W[redacted] would like to arrange a pick up for repairs and if they are unable to bring the buffet to Ethan Allen's standards, then they will take the necessary steps to replace. Mr. W[redacted] can be reached at ###-###-####, if [redacted] would like to follow up with him to arrange the service evaluation.After carefully considering all of the details regarding this situation and based on the above , although we understand [redacted] is disappointed a reorder will not be offered. I am sorry we could not offer the resolution requested, and would like to thank you for taking the time to contact us. Respectfully,