Web Sites To Go

We appreciate the opportunity to address *** *** concernsOur website lists the dimensions on this piece as 50" w x 72.75" h x 17" dIt does not give information on interior dimensions, or shelf dimensionsWe have the options to call a design center or customer service, live chat on our
website, or email customer service for further information on pieces if neededThis is a custom item, and would typically not be able to be returnedWe have allowed the return of this piece with a 33% restocking fee, and have agreed to waive the pick up fee that would normally be charged on a returnWe apologize that the item did not work for the client’s space, but have provided options for her to return a non-returnable item

Complaint: ***
I am rejecting this response because: This person is completely diminishing this situation She is referencing a person who I have no idea who it is I saw a lady by the name of Valine Mon 7/ Also, the table that was delivered to me a year ago does not simply have a blemish! The table is a disgrace to the Ethan Allen Name, it was filled with "***-Like" marks throughout, Has a very deep chip on the top of the table The leaves do not close all the way or lock The GROVES ON THE LEAVES are PERFECTLY STAINED in the BLUE and the rest of the groves of the table has very little staining SOMEONE DID AN AWFUL JOB AT STAINING THE TABLE! ALSO, I rejected the table when I visited the location on 7/because I purchased a BLUE TABLE not a lightly stained blue table that has dark "wood" lines throughout the surface!!! It's a foot table and to look at a dark shadow black "wood" lines every several inches would be disgraceful I have other BLUE furniture at my home and they are IMMACULATE! The table is a disgrace compare to my other furniture pieces The FACT THAT NO ONE HAS CALLED ME, which is really what I had wanted, is appalling NO ONE AT THE *** OFFICE CALLED ME UNTIL AUGUST 5th, and it was to tell me they will be picking up my table NO ONE TELLS ME WHAT THEY ARE PLANING ON DOING I had to ask why they were picking up my table before they told me what they were planing on doing I am so upset that this person has diminished my situation that HAS BEEN GOING ON FOR A YEAR!!!!!!!!! I WILL BE FILING A COMPLAINT WITH THE *** ATTORNEYS GENERAL OFFICE AS WELL I WANT A REFUND FOR THE TABLE, and I NEVER WANT TO HEAR OF YOUR COMPANY EVER AGAIN! I am so upset that I have always looked up to your company as a beacon of beautiful furniture and excellent service, to have been let down so much is really dishonorable!
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for allowing us the opportunity to review *** *** concerns at our corporate officeUpon further consultation with *** *** *** District Operations Manager and Ms*** *** Supervisor Drop Ship Department, we have learned that *** *** order has been cancelled and refunded per her requestThe client was not originally informed of the full lead time of a remote order, and as an accommodation for this error in communication her delivery fee was refundedWhen the items were inspected by our remote delivery specialists, it was found that the chairs were damagedWe immediately notified the client and she advised that she wanted to cancel and wanted a full refund for the entire orderThis refund has been processed as of the week of March 6th as an apology for the difficulties *** ***l has experienced

We would like to thank you for allowing us to address *** *** ‘s concernsWe have reached out to MsLisa C***, Regional Customer Service Manager for the Great Lakes RegionLisa has let me know that she has contacted *** *** and advised him that we will be picking up the rug on
December 7, She said that *** *** was pleased with the resolution.Best Regards,Tim TIM L*** CLIENT SERVICE REPRESENTATIVE LEVEL II Corporate Client Services Ethan Allen Global, Inc and its subsidiaries ** *** *** *** *** *** Danbury,CT06813-###-###-#### *** WEBSITE|BLOG

Complaint: ***
I am rejecting this response because:I was unaware that the sofa had a square stitching pattern on the cushions when the quote and order were created I thought I was receiving plain cushions without buttonsThe contract that I signed said 'Stitching w/o buttons'This phrase is very ambiguous and could be interpreted in many waysFurthermore, the phrase 'square stitching' is not anywhere on the order I signed It states 'Stitching w/o buttons.' The word 'stitching' does not define 'square-patterned' stitching on cushions I also want to note that the fabric has circular indentations in each corner of the square-stitching pattern that look as if buttons were on the sofa at one point and then removed before the sofa was shipped to meIt is apparent in the photos I sent to *** *** at the *** *** ***After further online research, I believe the 'square-patterned' stitching that is on the cushions is to help give the cushions an indentation when buttons are placed on them for tufting purposes If the buttons are removed, the cushions are not tufted Therefore, the 'square-patterned' stitching that is now on the sofa is a design element without a purpose I would appreciate that this matter be resolved either by replacing the cushions without the 'square-patterned' stitching or allowing me to return the couch to Ethan Allen and refund me the amount paid for the sofa Thank you for your assistance
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I do not agree with your response and unfortunately, I don't consider this matter closed.  Please be advised that I will be contacting appropriate government agencies to assist in a resolution.    
Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because: the leather wore prematurely.  This was less than 6 months old when we reported a problem.  The technician indicated it was a leather tanning failure.  I travel on business and am away from home half the time.  When home I sit in it no more than 2 hours each evening to watch the news. As I indicated and told the technician I have a 12 Year [redacted] that has little if any signs of wear along with 5 year old leather seats in my vehicles that have little wear. Same person, same sweat or body oils.  So either I sweat and give off different body oils ONLY on Ethan Allen's $1,900.00 chair or as stated my position is the tanning of the leather was not done correctly.  
Sincerely,
Michael Quinn

Thank you for allowing us the opportunity to address [redacted] concerns.
I have been in contact with Mayra P., Customer Service and Scheduling Manager for the [redacted]. Ms. P[redacted] has advised they have been working with [redacted] and when he had inspected the table himself...

at their [redacted] on 7/27, the head case goods technician and Ms. P[redacted] were present. [redacted] requested he would like the table completely in the Marine Blue with no wood showing through the finish. Ms.P[redacted] had explained to [redacted] that this is wood and it will show through the finish. [redacted] has since agreed to keep the table he has in his home. There is a blemish on the table which they have scheduled to pick up his table on 8/12 for a shop repair and they will be also providing him with a loaner table. Best regards, Lillian V.
Corporate Client Services

Thank you for allowing us the opportunity to review [redacted] concerns regarding the [redacted] purchased from the [redacted] I have been in direct contact with Mr. [redacted], Co-Owner/President of that location, who has advised that all necessary steps were taken to ensure...

the client received the correct product. Mr. [redacted] states that the designer offered multiple times to schedule a home visit with the client, which [redacted]efused each time. These home visits were intended to be for measurements of [redacted] home in comparison to the items she chose. [redacted] also advises that:  "Per the Terms and Conditions of sale, after 72 hours, special order merchandise is not subject to return.  However, returns may be accepted with management approval, subject to a 25% restocking fee. In this case, we told the client that the 25% cancellation fee would be assessed only if they wanted a refund.  But we put our best foot forward to waive the restocking  fee if the consumer decided to reselect other merchandise."   Based on all the information provided, [redacted]L Ethan Allen attempted to take all necessary steps in the order process with [redacted]

Good Afternoon,As our previous response stated in regards to this issue, our quality team at corporate has deemed [redacted]s mattress within quality standards. We understand that [redacted]r’s concerns were that her designer sold her the wrong mattress. This was reviewed with [redacted], Regional Customer Service Manager.[redacted] has advised that [redacted] designer made considerable effort in selecting a mattress. [redacted]r’s designer first explained that the Serenity mattress that she had purchased in 2012 was discontinued, and was no longer available.  [redacted]r outlined what type of mattress she was looking for, and on 2/10/16 her designer created quotes for the Signature plush mattress and for a motion base.  [redacted]r did not place an order that day.  However, a few days later, [redacted]r returned to the Design Center and was assisted by Ellen, the DCM.  Ellen provided her with copies of the quotes that the designer had created, and demonstrated the motion base, letting her know about the benefits associated with the motion base. [redacted] advised that [redacted]r ultimately chose the [redacted] Plush Queen Set. [redacted] has offered several options to [redacted]r regarding her current mattress, which we deem as fair. If [redacted]r wishes to discuss these options further, she may contact [redacted] at 7[redacted] Best regards, [redacted] Client Services Representative Client Services ETHAN ALLEN GLOBAL, INC. Ethan Allen Drive | [redacted]

We would like to thank you for allowing us to address Ms. [redacted] concerns.
We have reached out to [redacted], Regional Operations Manager, to discuss the sofa
Mr. [redacted] advised the client's piece is a custom sofa. On her quote it was labeled, the order she signed and the delivery slip that...

she signed was also noted that the piece was custom and had square stitching. Mr. [redacted] also advised that he spoke with the credit card company about the dispute. I also, spoke with the client and advised her of the reply from Mr [redacted].
Thank you,
[redacted]
Client Services Representative
Ethan Allen Global, Inc.

We would like to thank you for allowing us to address Ms. [redacted] concerns.We have reached out to [redacted], the [redacted] Design Manager for the [redacted], who has given us further information on Ms. [redacted] concerns.Ms. [redacted] advises that their customer service team has been in...

contact with Ms. [redacted] on several occasions, in addition to going out to her home. Ms. [redacted] has advised that the client has been advised in numerous instances that the Design Center has agreed to replace the mattress under the Terms and Conditions that the client signed upon purchase.  The management team has offered this solution to the client several times in order to uphold the warranty. While we understand that this decision is not what the client desired, a refund on the mattress set will not be offered.Best regards,[redacted]

We appreciate the
opportunity to address Ms. [redacted] concerns. 
We are sorry to hear of this unfortunate situation.  I have reviewed this matter with local
management. Ms. [redacted] has been offered the option for full mattress and
foundation replacement, however the client has declined the offer. This is a
custom order and we have extended above and beyond what the warranty offers.
After carefully considering all
of the details regarding this situation, although we understand Ms. [redacted] is disappointed, a refund will not be offered. I am sorry we could not offer the resolution Ms. [redacted]
requested, and would again like to thank you for contacting us with her
concerns.  Should there be further
questions, please feel free to contact us.
Best regards,
[redacted]
Ethan Allen Corporate Office
Client Services

Complaint: [redacted]
I am rejecting this response because: They considered it closed.  How is it possible to review pictures without sending somebody to look and examine the table.  I will be taking Ethan Allen Whippany location to court and making complaint with the Consumer Affairs.  If the judge and Consumer Affairs would tell me the same then this matter will be closed.  In addition, I will be contacting Morris County newspaper to publish article about business practices Etan Allen Whippany location is utilizing and then this matter will be closed.   Just want to make sure no other customer will get this kind of treatment and think twice before buying from this location.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The facts contained in the response presented by Ethan Allen San Antonio are incorrect.  The staff at Ethan Allen repeatedly refers to a sectional that is currently in the store as the style of furniture I have "mistaken" for what I received.  I did not order a sectional; I ordered a sofa and a loveseat.  I am unsure why the staff continues to refer to a sectional that has nothing to do with my dispute.  On the day I ordered my furniture I looked at several styles; I discarded several, including the one that was mistakenly delivered to me, due to it's lack of space underneath the furniture.  During the process of choosing a style and fabric I had difficulty with a designer.  I spoke to the manager and worked with a new designer.  I spoke to [redacted] about the poor service I received from the designer and the store as a whole.  [redacted] offered me a credit of $200.00 to compensate for my difficulties.  I believe the first designer, Paula, was so incompetent that she wrote down the wrong style of furniture and the new designer, Mary J** was in such a hurry to leave for the day she didn't take the time to review my order subsequently ordering the wrong style.  The style of sectional currently displayed in the store is a non-issue as I did not order a sectional but a sofa and loveseat.  Clearly the staff as this store is confused if they continue to refer to a piece of furniture that has no bearing on the situation.  I would like EA to reclaim the furniture and refund my money.  I do not want to work with this company again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for allowing us the opportunity to address Ms.[redacted] concerns.
I have reviewed this situation with Mayra P[redacted], Customer Service and Scheduling Manager for the [redacted] District. Ms. P[redacted] advised that, on 7/9, Ms. [redacted] had refused the delivery of her sofa because she reported it...

squeaked. Ms.[redacted] was advised that it may be repaired, but they needed to inspect the sofa. When the sofa was inspected, the service center confirmed there was absolutely no squeaking, popping or any noise so it was determine no repairs were needed. The sofa was scheduled for re-delivery on 7/25, the sofa again was inspected on 7/22 by 2 technicians and the warehouse manager, and they confirmed there was no audible sound coming out of the sofa and the sofa was delivered. On 7/27, they followed up with Ms. [redacted] and advised her that there was no repair because they could not hear any noise and advised her that they needed to send a professional technician to inspect her sofa in order to confirm and address the squeak. However, Ms. [redacted] refused service and has submitted a charge back and is presently open.
Ms.[redacted] was in contact with Ms. [redacted] on Friday, August 14th and she had expressed that she wanted her sofa picked up for Ethan Allen to order a new sofa. Ms. [redacted] had explained to Ms. [redacted] that in order for them to proceed to the next step they needed to send a service technician to inspect the sofa so that Ms.[redacted] can point out the exact issue to the technician. Ms.[redacted]' response to Ms. [redacted] was that she purchased new and she wants a new sofa. However, Ms. [redacted] advised her that they could not just pick up her sofa without Ethan Allen confirming the core issue with the sofa. After the inspection takes place, they will determine what would need to be done, but at this time, they cannot confirm that they will repair or that they will order a new sofa. Ms. [redacted] agreed and said that she will then wait for the call from us to schedule the inspection. However, on August 18th, Chrissy, CSR, called Ms.[redacted] to let her know the name of the technician that will be contacting her for the inspection and at that time Ms. [redacted] stated she will not schedule the service and she requested the sofa be picked up from her home for a full refund.
After carefully considering all of the details regarding this situation and per our Terms and Conditions, although we understand Ms. [redacted] is disappointed, a refund will not be offered. If Ms. [redacted] wishes to proceed with a service visit, she can reach Ms. [redacted] at [redacted] for further assistance.

Best regards,Lillian V[redacted] Corporate Client ServiceEthan Allen Global, Inc.[redacted]
[redacted] FAX [redacted]

Thank you for contacting Ethan Allen. We appreciate the opportunity to address Mr. [redacted] concerns. I have been in contact with [redacted], Regional Client Services Manager for [redacted].  Ms. [redacted] has advised the Design Center Manager has been in contact with Mr....

[redacted] and has offered to work with him towards a resolution.  Ms. [redacted] further advised Mr. [redacted] will be forwar[redacted] photos to her for review. Best regards,
[redacted]
Corporate
Client ServiceETHAN
ALLEN GLOBAL, Inc
[redacted]

We would like to thank you for allowing us to address Ms. [redacted] concerns.
I recently spoke with Ms [redacted] to address her concerns. I verified
the country of origin for items that she has requested. Ethan Allen owns and operates eight manufacturing
facilities including five...

manufacturing plants and one sawmill in the United
States plus one plant each in [redacted] and [redacted]. Approximately seventy
percent of its products are made in its North American plants.