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Thank you for giving us the opportunity to address [redacted] concerns. We had previously been in contact with her regarding her table, which was discontinued after her placing the order. We were able to do a special order for her, to ensure she got the table that she had originally ordered,...

which we were thrilled to be able to do! We have spoken with regional management regarding the service issues with her pieces once delivered, and what the corrective process will be. The client spoke with local management and advised that she would need to speak with her husband as to a decision on if they wished to proceed with the repair. I spoke with [redacted] today and she advised that she will need to wait until next week to continue working towards a resolution with us because she is preparing for severe weather in the area. We look forward to speaking with [redacted] once the storm has passed.

Thank you for allowing us the opportunity to address Mr.
[redacted]  concerns.
We have carefully researched this situation. It appears that
 Mrs. [redacted] had requested to be
removed from our mailing list in July of 2014. We are not sure why she hasn’t come
off the list...

yet.
Then in April of 2015
we had the following name only request; [redacted] and [redacted] but no
address was provided.  Without this
information, it is difficult to remove it accurately.  
We have contacted Experian directly who is currently
processing  the September 2015 magazine. They will make
sure Mr. [redacted] is not part of that mailing or any more going forward.  
 
Best regards,
[redacted]
Corporate
Client Service
 
ETHAN
ALLEN GLOBAL, Inc
[redacted]
[redacted]
[redacted]  [redacted]

Thank you for contacting Ethan Allen. We appreciate the opportunity to address Ms. [redacted] concerns. We are happy to forward the information to the previous Principal and ask that she reach out to Ms. [redacted]. We are happy to assist if a warranty issue exists, but as this is not a warranty...

issue, the previous Principal needs to resolve it. We do not have contact information to provide to the clients.Best regards,[redacted]Corporate Client ServiceEthan Allen Global, Inc[redacted]Danbury, CT 06813-1966203-830-5329 FAX 203-743-8577

We have thoroughly reviewed the photos provided by Ethan Allen
Whippanny. 
After review the photos and the
information with our quality it has been determined no quality issues were
found on the table.  The spot's [redacted]
are stating appear to be use related. 
After careful
consideration, although we understand [redacted] is unhappy, we are unable to
provide a warranty/no-charge repair for the table and we are considering this
matter closed.
 
Best regards,
Kate V[redacted]

We appreciate the opportunity to address Mr. [redacted] concerns.  At Ethan Allen, it is always a goal to ship products soon as we possibly can.  While Ethan Allen does have estimated delivery time frames, sometimes these can be delayed.  This is why our shipping terms and conditions are...

present, to advise the customer of what to expect.  The shipping on premier home delivery items reflects the week that the Ethan Allen Service Center anticipates receiving your order.  The date is approximate and subject to change.  Once it has arrived, the local service center contacts the customer for delivery.  These are clearly stated  and agreed to by the customer when ordering online.  While we are sorry that Mr. [redacted] order was delayed, we do make our customer aware of delays by email, as well as in the terms and conditions of sale. We do not feel it appropriate to issue any credits on the order.Best Regards,[redacted]Senior E-commerce Service SpecialistEthan Allen Retail, Inc.

Thank you for allowing us the opportunity to review Ms. Fang’s concerns with the local principal for Ethan Allen Saratoga, Design Center. Mr. Ken Bloomfield, has advised us the dresser was purchased as a floor model on final sale with no warranty or returns. The client received delivery on June 30th...

and advised the delivery men to place the item in the garage and would call the Design Center when she would like this moved into the home. The client called the Design Center 6 months later in December requesting refund for the item. Mr. Bloomfield states that the item was inspected prior to original delivery with no present odor and Ms. Fang signed the sales receipt noting that no returns/refunds could be granted on an item purchased from the showroom floor.  After further review, Mr. Bloomfield reiterated that unfortunately, he is not able to offer Ms. Fang a return or refund for her dresser.

Complaint: [redacted]
I am rejecting this response because:
Due to the many reasons I have stated in prior responses that have not been addresses I am rejecting the replacement offer.I am asking for a refund of this mattress and box spring.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I didn't spend over $4300 on a sofa just to have it repaired twice by Ethan Allen. The fact that I purchased two sofas and am only complaining of one of them should speak to the fact that there is a problem here. Instead of doing the right thing, Ethan Allen is conveniently supporting the lies its employees have told them regarding this transaction. If you really want to speak to me about this then you can contact me Monday - Friday from 9am - 5pm eastern standard time at ###-###-#### (leave a message if necessary)
Sincerely,
[redacted]

Tell us why here...We would like to thank you for allowing us to address [redacted]s concerns.We have reached out to Regional Management to discuss [redacted]s concerns.  [redacted]  District Design Manager for Boston South, has advised that the Design Center been in contact...

with [redacted] several times over the past week.  [redacted] has advised the first phrase of drapery’s have been installed and a credit was also provided for the delay. [redacted] has advised that the second phase of project is set for Mid – September. She let me know that she and the Design Center Manager will continue to follow up with [redacted]Client Services Representative Level IICorporate Client ServicesETHAN ALLEN GLOBAL, INC.[redacted]website | blogThis e-mail may contain confidential or privileged information. If you are not the intended recipient, please erase this e-mail immediately without reading it or sending it to anyone else. You are hereby notified that any dissemination, distribution, copying or other use of this message and its contents is strictly prohibited. I would appreciate you advising me (by return e-mail) if you have received this e-mail in error. Thank you.

We would like to thank you for allowing us to address Ms. [redacted] concerns.We have taken the time to thoroughly review Ms. [redacted] claims. As previously mentioned, Ms. [redacted] ordered a custom sofa, one that only comes in a square stitching. This information is clearly depicted on her quote, the signed order, and the delivery ticket for this piece. As it is outlined in our terms and conditions, which the client agreed to before purchase, we do not return custom pieces. Terms of sale are determined at a local level.After careful consideration, although we understand Ms. [redacted] is unhappy, we are unable to provide her with a refund on her custom sofa order.Warmest regards,[redacted]Ethan Allen Corporate OfficeCorporate Client Services

Complaint: [redacted]
I am rejecting this response because: This is obviously poor workmanship, which they try to deny.  The white stains appeared right after their technician sprayed some kind of covering stain when the table was fixed last time.  On the same spots that he sprayed it I have white stains now.  This table was covered at all times by the table cloth and underneath it had a table pad.  Ethan Allen is providing false information to Revdex.com by trying to blame the customer for their poor workmanship.  I had several independent furniture repair technicians looking at the table and telling me that such stains shouldn't appear on the table even if it was not covered.  These independent contractors also agreed that Ethan Allen used poor quality stain when finishing my table.  I request Ethan Allen to address this issue once and for all and fix the table to finally resolve this matter before it further goes to court and the media.  I will not stop until the table is fixed.  If Ethan Ellen fails to fix the problem and it goes to court, above contractors agreed to present their credentials as furniture repair professionals and testify on my behalf in small claims court.  Furthermore, on top of that I will be reporting Ethan Allen, Whippany location to Consumers Affair for falsely advertising their products as being of highest quality and refusing to fix the problem that was caused by the poor workmanship in the first place. Thank you in advance.
Sincerely,
[redacted]

Thank you for contacting [redacted]. We appreciate the opportunity to address Ms. [redacted]'s concerns. We have forwarded this information to the previous Principal and requetsed that she reach out to Ms. [redacted]. We are happy to assist if a warranty issue exists, but as this is not a warranty issue, the issue must be resolved directly between the previous Principal and Ms. [redacted]. We do not have contact information to provide to the clients.

Complaint: [redacted]
I am rejecting this response because:  Because the removal request was ignored a few times before,  I want the office location and the name or department of the  individual that is removing my name and address from the mailing list in the event I need to follow up and again ask for removal.  Which office is handling this removal and their phone number.?It should not take up to 4 months for removal since I never asked for any brochures in the first place.  Just remove from your system and be done with it already !  Should I continue to receive brochures, I will file a complaint with your State Attorney Generals Office.
Sincerely,
[redacted]

We have already responded to this complaint.  Our response remains the same.  The client’s mattress cannot be returned, refunded or exchanged as no quality issues are present with the mattress.  We now consider this matter closed.

Complaint: [redacted]
I am rejecting this response because: At this point my attorney is involved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and they have made a proposal which only favors them.  I have not accepted nor rejected their proposal.  I have spoken with Regional today and advised we will get back to them next week after the Hurricane passes.Sincerely, 
[redacted]

We appreciate the opportunity to address [redacted] concerns.  Mr. Joe E[redacted], local principal for Ethan Allen Whippany has advised,  The table was delivered on 9-6-2014. On 11-8-2014 the client noticed some scuff marks on the table top and base. The service technician corrected minor...

touch up.  On 3-8-2015 client noticed the bottoms of dining chairs delivered same time as table, had some scuff marks.  Their service technician repaired the marks and addressed the concerns.  Mr. E[redacted] advised these issues were all not quality related but actually used related.  The Whippany Manor team took care of issues as a good customer relations.  On 5-9-2015 client noticed additional nicks on side chairs, their service technician again went out and took care of concerns.  On 8-8-2015 client noticed some unfinished area again on table top and base, once again the Whippany Manor service center sent their technician out to repair. Now on  January 30 2016, [redacted] noticed spots have appeared on table top, once again they send their service technician out. The service technician's reported that once again this is used damaged. [redacted] asked for the top to be refinished, Mr. E[redacted] advised. After reviewing this customer's lengthy service history and reviewing pictures of the table that their service technician sent after his 8-8-2015 visit, it is quite apparent that all the issues are used related and not quality issues.  Joe E[redacted] advised he called [redacted] and reviewed with him the concerns on the table and advised they are not able to offer a refinish service on the table top. Based on the above, we are not able to offer a warranty service.Respectfully,Kate V[redacted]

Complaint: [redacted]
I am rejecting this response because: The proposed repair will address one of the issues - the back cushions that are coming off, turning upside down, etc. However, the bigger issue, that their own tech person put in his report, is the slippery nature of the cushions.  People sitting on them slide off.  [redacted] the technician, told me this would not resolve that problem.  When I brought that up to [redacted] she told me she had spoken to [redacted] about saying that.  In other words, he was called on the carpet for telling the truth. She also told me that the type of leather I chose is slippery.  Why would [redacted], my sales person, not have told me that in the first place
Sincerely,
[redacted]

We would like to thank you for allowing us the opportunity to address Ms. [redacted] concerns.
I have removed Michele [redacted] name from our mailing address.
Our Marketing specialist has reviewed our records and has verified Ms. [redacted] information have been removed from our mailing list. Our...

catalogues are shipped on a monthly basis and it may take up to 4 months for the catalogues to stop. We have also contacted [redacted] to make sure Ms. [redacted] information is not shared again with Ethan Allen Global.
Thank You[redacted]
Ethan Allen Corporate OfficeClient Services

Good Afternoon,  We would like to thank you for allowing us to further address [redacted] additional concerns. I have reached out to [redacted]y, District Design Manager for the Coastal [redacted] District.  Ms. [redacted]y has advised that she spoke with [redacted] regarding his designer never conveying the message that the rug would continue to have the protection plan after a replacement.  This information is all included in the [redacted] Brochure that was given to [redacted] during the sale.