Weed Man Lawn Care

Here is a copy of the warranty cancellation check for Mr. [redacted]. It will go out in tomorrow’s mail.

We take complaints of this nature very seriously, as we do our best to respect the requests of current and prospective clients. On April 1st at 1:05 pm, we received a request for a quote from an [redacted] when in the neighborhood with our marketing team. She provided us...

with a phone number to contact regarding a quote, and initialed our waiver authorizing a Weed Man customer representative to call the phone number provided for future lawn care promotions. We have simply been reaching out to follow up regarding the quote requested on April 1st, and apologize for any inconvenience or confusion. We have removed the phone number(s) associated with this address from our systems.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sorry, I didn’t see the previous email as it went into my spam folder for some reason. Yes, Weedman did fix the issue and apologize for the mistake. I gave them a chance to make up for their issue by helping my mother with her needs. Again, sorry for not getting back sooner. [redacted]

My Service Manager Jon S. will be calling Mr. [redacted] to set up a time for him to come in and have us remove and replace the locks of course with no charge to the customer. Mr. [redacted] did call and did speak to one of my service advisors on Thursday at which time we informed him where to look...

for the key or he could just come in at that time to remove the locks and Mr. [redacted] did not want to come in for us to remove.  The only way I can help Mr. [redacted] is for him to come into Auction Direct for his free removal of wheel locks.  Since we already offered Mr. [redacted] a solution I do not feel as though this should go against Auction Direct as a Revdex.com complaint.  A fair resolution was offered declined which is no different then todays fair off. Alan F. General Manager Auction Direct Victor NY

As the customer already stated we offered to clean the car again but he did not want us to do it today.  I would be more then happy to have the car cleaned as offered and fix the sun shade.  As the customer was told we have nothing but certified mechanics in our shop.  He can use his...

warranty at any dealership in America if he is not comfortable bringing it back to us.  Or he can cancel the warranty 100% the consumers choice.  Again we will clean the car for free. Thanks. Alan F. Director of Operations Auction Direct

Weed Man lawn care has serviced my lawn for quite a few years and they've done an excellent job. The weeds really do go away!! These guys are always friendly and aim to please.

We are using Weedman services for 7 years and happy with their service. They have lower price compare to competitors but still provide fantastic services.

I would like to apologize to Ms. [redacted] for any confusion we may have caused.  I am obviously unaware of this situation until contacted by the Revdex.com.  I do not know what was said nor does Todd remember any specific conversation regarding  GAP  either.  I have attached a...

Gap Waiver  signed by Ms. [redacted] which shows in writing her not agreeing to include GAP on the loan.  As in any loan if Ms. [redacted] was not comfortable with terms of the loan she certainly did not have to sign the loan documents.  We also had a 5 day 500 Mile money back guarantee which I have attached where even after Ms. [redacted] did sign the loan documents she certainly could have returned the car if not satisfied  the terms of the loan.  I can off one of 2 things to try and help. 1. I will offer Ms. [redacted] $500 to help towards her deficit with her lender. 2. If Mrs. [redacted] would like another car from Auction Direct I will reduce the sales price on any vehicle off her choosing by the total amount of the insurance deficit.  Which I understand to be the number that Ms. [redacted] provided the Revdex.com. Which if Ms. [redacted] chooses that we can get her into another car with NO money out of her pocket while satisfying the deficit of the old loan into the new loan offset by the price reduction of the new car. I am not saying that this conversation never took place I do not want Ms. [redacted] thinking that I am in any way calling her a liar.  Given the fact that Ms. [redacted] did sign a legal document waiving her right to GAP I can only go by what I see in writing and not what may or many not have been said. Thank You. Alan F. General Manager Auction Direct

Mr. [redacted],Thank you very much for the reply and for reaching out to us at the office recently.  We greatly appreciated the time you took out of your day to discuss everything with us in detail.We were happy that we came to a resolution with you as well.  It is important for us to always make sure that a customer is happy (even if we parted ways) and feel that is the case.  As discussed, we will be following up with you later this year to see how the lawn is responding and answer any questions you may still have.We know that the products we use and the service we provide is what is best for the lawn but we are not infallible.  We do everything we can to better our communication with our customers so we can continue to be an industry leader when it comes to lawn care.If there is anything else we can do for you, please reach out to us directly at the office.  Sincerely,[redacted]
Customer Service ManagerWeed Man Lawn Care866-977-9333

I am sorry if Mrs. [redacted] felt she was being mistreated by 2 different stores in my company.  Since as she stated this is the first time she purchased a car from a dealership part of this I think is she wasn't sure what to expect.  We obviously do not transfer from store to store or store to...

customers house a car without first being sure we have not only a qualified buyer but also that the payments and terms of the loan make sense to the consumer.  Mrs. [redacted] voluntarily did an online credit application so we could go over all the details of the loan.  Having the car insured up front was just to make the entire transaction complete had she decided to purchase the car.  The car would have been driven down on dealerplates which would NOT have involved her insurance at that time.  I am hoping that 2 different assoiciates at 2 different stores were not "yelling" at her.  Ryan F. who was the sales associate at the [redacted] store has never ever been accused of yelling much less being rude to anyone.  Buying a car and involiving 2 different locations of a company may have really soured Mrs. [redacted]'s experience and for that I would like to apologizie.  We have not become Rochester's #1 used car dealer and the Nation's #1 independent used car dealer by treating our customers like this. 
If Mrs. [redacted] would like to speak to me further about this I would more then welcome a chance to speak with her.  Again I am truly sorry if Mrs. [redacted] had a poor experience with us that is certainly not who we are or who we want to be as as company.
Thank you
Alan F. General Manager
Auction Direct

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not 100% satisfactory to me.  Mr. F. must realize our conditions as follows. We will come into his used car dealership. We will have one appointment for him or his associate to see the damage to the windshield. The past repair of the damage had already been botched or could not be fixed originally. There is three cracks extending from the damage. These will continue to crack across the windshield. They will be accelerated with the oncoming winter by freezing temperatures and pot holes in the [redacted] NY area. We will not bring the car in for their auto glass contractor to look at the damage, again. The contractor already said, that if he try's to repair damage it will look worse than it does now. I will not be interested in having their contractor to try to repair it anyways. They have looked at the damage and deemed the windshield not repairable.  Unfortunately, the only remedy we will listen to and agree is that his dealership to replace the windshield. We paid $15,000+ for a vehicle with a damage windshield. We do not want and windshield with pending future safety issues. So, one trip in for them to look at it. Then one to REPLACE windshield. We are not interested in being jerked around any more than we have to. This is the only acceptable resolve in the situation.  This is only one avenue to the correct this situation and we will use them if this fails. I will not be available for the rest of this week. The dates as follows are not good, August 17, August 31, and September 2.
Regards, 
Louis Desfosses

I am SHOCKED to see this complaint from [redacted].  Her complaint is filled at best with half truths.  She had an alignment problem  on the 100K Mile [redacted] she purchased.  It has been corrected for her.  Her car was here as recently as June 24th and we repaired it free of...

charge to [redacted].  She purchased this car April 24th of this year.  I have talked to [redacted] at least 15 times in the past 3 weeks.  I spoke to her 2 times as recently as yesterday!!!  Her phone number that I have been talking to her on is now disconnected.  Tough to call someone back when their phone has been shut off.  I did offer to trade [redacted] out at FULL RETAIL price on her trade.  I got her approved on a car of her choice.  Auction Direct DID NOT ask her for anymore money down.  She purchased a warranty on the car she originally purchased.  I told her the money from the Warranty refund would have to be used as a down payment for the next car since the Warranty was financed into the deal.  She was happy with that and even happier about the fact that I got her into another car of her choosing.  The problem came whey she wanted to keep the refund money for herself.  First the entire amount then $1000 then $800.  When I explained to her I could not get her financed given her poor credit situation as well as the negative equity she would incur by  not using the money from the Warranty down then she wanted to stay in the car she currently has.  A week later she wants to get out and we tried again to get her out of the car and ran into the same road blocks.  This is UNFAIR to our business that this complaint was even filed with the Revdex.com.  My offer was I would take her out of her car at full retail into another car.  We have bent over backwards to try and help her and I do not normally take people out of cars simply because they are not happy with an alignment on a 9 year old car.  Which by the way multiple certified mechanics here have said the car is fine.  It is sad [redacted] has decided to take this route.  My offer still stands to trade her out of her car at full retail.  If [redacted] could provide me with a working number I would discuss with her again.  Again I spoke with her as recently as 4pm June 30 2015!!! Thanks. Alan F. General Manager Auction Direct

We had an appointment for lawn treatment with them from 8-10:00 - even confirmed appt the day before. Delayed going to work to wait on them - by 11:00 still hadn't showed up or been contacted by them. So I called, got disconnected, called back put on hold indefinitely while listening to their looped recording about how concerned they are about good customer service, how I should buy more stuff from them then told due to heavy volume need to call back.

Both checks were mailed to the address we had on file.  We have stopped payment on both checks and issued a new check today to the address that was provided to us today. Thank you. Alan F. General Manager Auction Direct

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had not received a check for the above referenced complaint, and Auction Direct said that they mailed another check, which I understand is going out in my Mom's name, [redacted]. I still did not get the check the second time around and it has been over two weeks. I am not sure which address this is being mailed to, but it needs to go to [redacted], NY [redacted]. If they could also put my name, [redacted], on the envelope maybe that will help. Thank you,
Regards,
[redacted]

In order to qualify for a loan any applicant seeking financing needs to have their credit pulled in order for a bank or potential lender to make a decision on the applicants credit worthiness.  Mrs. [redacted] voluntarily completed a credit application which I have attached to this reply and blacked...

out any vital information of Mrs. [redacted].  Without giving a specific personal information out Mrs. [redacted] was deemed unfinanceable  due to prior decisions she has made in her past.  The single voluntary credit pull did nothing to further degrade her credit situation.  It is easy to want to blame Auction Direct for her past credit problems but I assure you Mrs. [redacted]'s credit situation is not the cause of Auction Direct. We are unable to remove a voluntary request for credit and our staff is very well trained to make people understand there is no such thing as a soft credit pull in the car industry.  That was furthered by the disclaimers given to the consumer via the credit application process.  Thank you, Alan F. Director of Operations

[redacted]We do apologize for you not being able to get a hold of your local Weed Man Franchise.  However, we are the Weed Man located in Wisconsin, not in Louisville, KY.  Please contact the Revdex.com of Wisconsin to have them remove this complaint from our page.The phone number for your local...

office is ([redacted].You can contact Weed Man USA Headquarters at [redacted] to let them know that you are unable to get a hold of anyone at your local office and they will help you from there. We will forward your complaint onto them as well but please reach out directly during business hours to discuss your concerns so they can be addressed in a timely matter.Sincerely,[redacted]Customer Service ManagerWeed Man Lawn Care2211 Eagle Dr.Middleton, WI 53562866-987-9333

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business was excellent about this and this was resolved to our satisfaction. The business handled this perfectly.
Regards, 
[redacted]

Their 2007 [redacted] was indeed purchased here 9/1/2010.  The product they purchased with it [redacted] is a 3rd party company separate from Auction Direct.  While Auction Direct like thousands of other dealers did sell their product the customer entered into a written contract with...

[redacted] which I attached to this response.  The customer stated that [redacted] said they do not cover rust etc... in their original complaint.  We contacted [redacted] ourselves and were told the customer called them on June 15th 2015.  The first question they asked the customer was when did you notice the chipping and rust?  The customer response was March 31st 2015.  [redacted] then informed the customer that they have a 30 window to file a claim and that they had far exceeded the 30 days.  [redacted] told us they NEVER told the customer they do not cover rust.  If you read the attached contract you will clearly see where Rust Inhibitor is clearly checked.  The salesperson the customer is referring to has not worked for Auction Direct in 4+ years now.  I am not going to try and pretend to know what may or may not have been said during a transaction that took place nearly 5 years ago.  [redacted] is the parent company to [redacted] and if they do not want to honor their own contract I do not see how Auction Direct should be held responsible.  With that said I am willing to offer $100 to this customer as a goodwill gesture only.  The information the customer provided [redacted] is what voided her warranty clam nothing that Auction Direct did .  Our Sales Staff goes through weekly training to make sure we give an accurate description of what each product we sell and what it may or may not be covered.  These trainings are conducted by a representative of the Warranty companies FYI. I apologize if this customer feels as if she was misled.   The attachment will only show the buyer as Mrs. [redacted] was the co-buyer on this deal. If the customer finds my offer acceptable I will have a check processed ASAP. Thank you.  Alan F. General Manager Auction Direct