Weed Man Lawn Care

I have used Weed Man lawn service for almost 2 years. While the cost is slightly more than self care, the products used are top notch and very reasonable. Any weed concerns after application is always addressed and my technician is very attentive to my concerns. My lawn really looks nice and I'm pleased with the results.

Weed Man does a fine job of communicating with me about what services I desire for my lawn with minimum pressure to buy services that I really do not want. They explain what they have to offer so that I can make an informed decision.

Weed Man does a very good job, and always paid attention to my requests. I am very satisfied with their service, and would recommend them to anyone.

Just wanted to share my experience with Weed Man- their technician, [redacted] was outstanding, very courteous and helpful. He went out of his way to address some issues, give advice while not trying to sell me something-he really took ownership of my lawn. I've had 3 other services over the last 15 yrs and this is the best.

I started with Weed Man middle of last year. To late for the first two applications. However , the rest of them made a great difference in my yard. This year I
started right away. Ive lived at this house 25 years and my yard has never looked
this good. Its awesome. I highly recommend the Weed Man& Thank you Weed Man.

Review: Contracted with Weed Man in 2014 and was not satisfied with the service, results and the chemicals used. Spoke with Weed Man on March 20th, 2015 and stated I was not interested in services for 2015. I contracted with another company and they applied an organic product on the morning of April 4, 2015 and marked the lawn with their signs. Weed Man came later that day and applied their chemical application over the organic treatment with the signs of the other company visible to the technician. Blatant and obvious error by Weed Man. This was also application #2 in Weed Man series of applications, as someone or the system did not produce an order for the first, early spring application. Reading previous complaints this appears to be a common problem for Weed Man. Weed Man's statement that they continue the service until informed otherwise can not be applied in my case as I did speak with a representative and cancel. They have admitted to the error and removed the charge but negated my organic application that was done for the health and safety me and my 2 dogs. I have contracted with and paid to have a clean lawn this year and Weed Man's error has nullified my efforts. Spoke with a representative Monday night and asked for a supervisor to call me back, I had to reach out on Wednesday as I had not been contacted yet by a supervisor/manager.Desired Settlement: Policy should changed to confirm services based on the other complaints I have read. Weed Man called me throughout the 2014 year to try to sell additional services so they appear to have the resources to make confirmation calls. Updating the accounts accurately, as I canceled my account verbally, and having the technician use common sense to not apply over another companies application are other areas to address. I do not want Weed Man to compensate me with additional services as I have no confidence in them at this time. One of the dogs is currently going through chemotherapy treatment for cancer and the last thing I wanted for her is to have this exposure. My time with the follow up calls to the company and logging a complaint pales in comparison to the risk and exposure to my pet, even after the chemicals have dried. Monetary compensation requested in the amount of $1,000 and to be removed from Weed Man's files for any mailings and calls.

Business

Response:

We appreciate the concerns brought forward to us by [redacted] on May 8th, 2015. As

with all complaints, we take these matters very seriously and have done a

thorough review of the situation in question.

We strive for the very best in customer service by employing highly

trained technicians, excellent customer services representatives, as well as selecting

and applying products with an environmentally sustainable and consumer friendly

approach that are done in accordance with the label.

Ms. [redacted] expressed interest in a quote from Weed Man Lawn

Care in May of 2014. During the

confirmation of the order the sales team member goes over our program, the safety

of our products, how we apply them, and the cost at which time she signed up

for our services. We then sent out the ‘Order

Confirmation’ showing the scheduled services.

In that letter it does inform the customer that we will keep them on the

present program for their convenience until they inform us otherwise. Following completion of the current year’s

services, we also send out 3 renewal notices in the mail that state “As

promised, we have you scheduled for 2015 services”. We did not receive notice via the mail or by

phone that she did not want to continue services so we started our 2015

program. Again, we apologize if there was

a misunderstanding between Weed Man Lawn Care and Ms. [redacted].

Weed Man Lawn Care was not contacted by Ms. [redacted] with regards

to any changes or canceling her service and was scheduled to pay after each

application. We scheduled an application

on March 20th, 2015 to apply the first Spring Fertilization. The technician knocked on the door prior to

starting services at which time she said she did not want to continue

services. At any time if a customer needs

to make a change or is not interested in continuing, it is Weed Man Lawn Care’s

policy that the customer must call the office to discuss their account. The service technician provided the customer

with a written notice of this policy. It

states that if Weed Man Lawn Care has not received a call within 14 days, we

will resume applications as scheduled.

When Weed Man Lawn Care arrived on May 4th, 2015,

the sign in the lawn in question was placed in a spot that was not obvious as

to which lawn had received an application.

Also, it did not clarify if or what may have been applied, but simply looked

like an advertisement.

We did not receive a call from her at any point until after

the second application was completed on May 4th, 2015. Ms. [redacted] informed us of the concern

regarding our application that occurred earlier that day. We did apologize to her and let her know that

we would be in contact with a manager and will reach back out to her as soon as

possible. It is standard procedure that

it may be 2-3 business days before a manager can reach back out to the customer. An email was then received from Ms. [redacted]

on May 6th, 2015 indicating she had not been contacted. Weed Man Lawn Care again advised her that a

manager would be contacting her soon. Our

Operations Manager contacted her on May 6th, 2015 and discussed her

concerns regarding what was applied to the lawn. She requested compensation for 2015 services

ordered through an alternative company.

Weed Man Lawn Care notified her that it is company policy to refund or

remove any cost incurred from our application(s), but refunds for services from

another company would not occur.

Additionally, Weed Man Lawn Care offered her a Lawn Improvement Package

at no cost (consists of Aeration, Organic Topdressing, and Seeding) which was

declined. She did not want any future

services provided by Weed Man Lawn Care.

A second phone call was placed by our Operations Manager on May 7th,

2015 in an effort to rectify the situation but all offers were declined by Ms.

[redacted].

We have let her know the services had been canceled and

apologized for any miscommunication that took place. We also took care of her request to remove

her contact information from our system.

We are deeply sorry for any stress and inconvenience that this

caused. We apologize for the

misunderstanding in regards to the service for 2015 and will use this to better

our business and communication with our customers in every way.

Sincerely,

Administrative Customer Service Manager

Consumer

Response:

Great customer service and attention to detail

Service was good but communication and billing practices are POOR. I contracted and paid for one season of service, which I paid for up front. I was then continually offered other services which I declined. In the fall I did do an additional service due to some ongoing lawn issues. I paid online by credit card but continued to be billed and charged late fees even after that payment posted. When I called I was told that my payment was applied to the NEXT YEAR's service, which I had not even yet authorized. She then proceeded to tell me that by paying online I was authorizing payment for the next year and I still owed what was done in the fall plus the late fees. I told her that after researching the company online I was aware of multiple billing complaints and I wanted to cancel any further service. I wanted the amount I had paid to go to what I OWE not to any future service I had not yet authorized. She proceeded to argue with me about this being a "renewal" service and they would then call me in March to continue. I told them I do not want to be contacted and I was completely cancelling any service with them, do not call me, and apply the credit card payment toward what I owe. I then still owed $35 which I paid by card over the phone. I also asked for a printed statement showing zero balance to be sent to me, along with a statement showing I cancelled any future service. I informed her that if anyone showed up and did a lawn treatment in the spring, I would not be paying for it. She finally agreed, took the remainder payment and stated I could "trust" her that the service was cancelled. I will see what happens in the future but would not recommend this company to anyone solely based on my experience with them pressure selling me more services and the billing practices.

I have been very happy with the service from Weed Man. They always call ahead and let you know when they are coming out. The chemicals have not been harmful to my pets and my lawn looks amazing. Any weed problems I had were promptly taken care of and I received good information on how I can better take care of my lawn.

Our lawn looks fabulous. Neighbors and relatives have commented on how thick and lush the grass has become.

[redacted], our Weedman lawncare technician, observed we had visitors (and our grandchild here for the weekend )on a scheduled weed control application treatment day. He took the time to ask before he started if we wanted to postpone the treatment for the yard until they returned home. Well done-great anticipation and thoughtfulness.of our needs. Thanks [redacted] and Weedman training!

Review: We contracted Weed Man Lawn services for fertilization and insect control last year 2013. We were not unhappy with the services just thought they were a bit pricey and decided not to renew with them in 2014, we contracted with another service.

One day we came home to find they had applied an application to our lawn and left a bill for 69.00. I called to let them know that we did not authorize nor did we intend to pay for the application.

They said it was an automatic renewal, and they had sent letters informing us of that,. We did receive letters from them wanting us to renew but we ignored them and toss the letters since we had no intention of renewing.

Our neighbor who did renew said he received a phone call in which he gave them his recorded authorization to renew and they called him the night before the application to announced they would be there the next day. Neither of those two things happened to us.

In trying to deal with this situation over the phone, I only get a female who claims she is authorized to deal with billing issues but not authorized to give us a credit. I then ask for a manager to which she replies she has the authorization to deal with this issue. I ask to have the manager or any person who can credit the billing to call me, and no one calls. There have been several calls all dealing with the same female person, all saying we must pay, and when we ask for a supervisor she has the same song and dance--she is authorized to deal with billing issues but not authorized to credit the account. Now she is threating to send us to collections

I had a service related business and never did anything without a customer authorizing the service, that was not a good business practice.

Hopefully you can help us solve this issue or we might have to seek a legal alternative.Desired Settlement: That Weed Man credit the charge and clear our billing. We have a good credit rating and do not want this to affect it.

Business

Response:

Thank you for bringing

this to our attention and we apologize for any misunderstanding that occurred

in regards to our services. We have taken care of the balance on the

account due to the issue he brought to our attention. As with all complaints,

we take them very seriously and have done a thorough review of the matter.

We certainly apologize

for any inconvenience this caused and will use this as a teachable moment to

better our business in every way. Each

time we sign up a new customer, we go to great lengths to inform them that we

will keep them on the same program year after year. We also documented that it was agreed to by

Mr. [redacted] at the time of the sale as we enter in correspondence each and

every time we speak to a customer. The original

Order Confirmation then is sent out after signing up for services also states

that we are a continuous service company and will keep you on your present

program until we are informed otherwise (as do our invoices for each service). In addition, we send out 3

notices prior to the following season stating “As promised, we have you

scheduled for 2014 services” on the outside of the envelope as well as in the

letter. We offer a prepay discount but it is not a requirement to prepay

or send the notice back for services. We simply ask that they contact us should

they need to make any changes to their program. We did not receive

any notification that Mr. [redacted] did not want to continue service for this

season which tells us that we fell short of his expectations for his lawn,

which we always look to resolve first and foremost. We have done only a single fertilization on

his lawn, which was done on 4/10/14 for $53.00 and we spoke to him on 4/15/14

and tried to see where we fell short of his expectations so we could resolve

the situation and move forward together.

He informed us at that time that he did not want to continue services

and we then canceled out the services for the remainder of the year. Some customers do request a call ahead for

services but this was not requested by Mr. [redacted] at the time of the sale,

hence why there was no call ahead prior to any services in 2013 and 2014.

We are a continual

service as a customer requested convenience and have been so for over 40 years. The vast majority of our customers are

renewed every year and prefer to have their services set that way year after

year and agree that it is a convenience.

We apologize that this was not the case in this instance.

Again, we have taken care

of the charges on Mr. [redacted]’s account and would like to see what we can do

to continue to provide the best lawn care with the best products and best

customer service in the industry. We would gladly welcome the opportunity

to prove why we are the number one lawn care franchise in the United States.

Sincerely,

Weed Man Lawn Care

Review: We hired this business in 2015 and were not happy with the service so we decided to not renew this year.

Since then, they call our home phone [redacted] and my wife's cell phone [redacted] several times per day. We have asked five times to be added to the do not call and they continue to call.

This is a clear violation of the 1991 Telephone Protection Act. This complaint is our last attempt before we resort to legal pursuits.Desired Settlement: Cease all calls to out telephone numbers.

Business

Response:

May 16th, 2016 We appreciate the concern brought forward by Mr. [redacted] in regards to our telephone calls to him about lawn care. We take each complaint very seriously and have done a thorough review of the situation. We initially spoke to Mr. [redacted] on 5/1/2015 and he signed up for our lawn care program. Later on in 2015, they decided to discontinue the services. We always want to know what happened and why a customer decided to stop our services. We reach out to them in an effort to better all of our customers experiences and to see what we can do in order for them to remain happy customers. We were unsuccessful in doing so at that time. We are not infallible and apologize that he was not happy with the services. We understand now that Mr. [redacted] is not interested in our services now or in the future. We apologize if there was a misunderstanding as we are never looking to disturb someone and apologize for doing so. We want to let him know that his requests are taken care of and we will no longer contact him. We apologize for any inconvenience this has caused. Please reach out to us if there is anything else we can do to resolve this complaint. Sincerely, [redacted]

Customer Service Manager Weed Man Lawn Care [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I must add however that the business' statement is inaccurate. We explained on 3 separate occasions why we were discontinuing the service: the service was not able to keep thistles and dandelions to a reasonable level.

Regards,

Review: In the Spring of 2013, I contacted Weed Man to sign up for their fertilization services for the entire year. I paid the lump sum with a credit card over the phone and I received the services for the 2013 year as promised. I decided to not use their services for 2014. On May 13, 2014 I came home from work and notices the warning flags scattered throughout my yard and I found an invoice on my door for $146.27. This invoice included a previous balance of $72.00 as this was supposedly my 2nd fertilization that occurred this year. However, please note that this was the first time that I found an invoice on my door or those little warning flags throughout my yard. I called Weed Man immediately asking for an explanation and they said they have an auto renewal policy. This was the first time that I heard anything about this. I never signed a contract of any sorts and I do not feel obligated to pay for the "2 fertilizations" that occurred so far this year. I was told that I would have to speak to a manager about this and they would call me back in 5 minutes. I never heard back last night so I called again today and again I was told that a manager would call me back. Still waiting for that call.Desired Settlement: I would like the total balance of $146.27 removed from my account with Weed Man, bringing my total balance to $0. I do not have any records of this auto renewal policy and even the paperwork they left yesterday has no mention of this.

Business

Response:

Thank you for bringing

this to our attention and we apologize for any misunderstanding that occurred

in regards to our services. We have taken care of the balance on the

account due to the issue he brought to our attention. As with all complaints,

we take them very seriously and have done a thorough review of the matter.

We certainly apologize

for any inconvenience this caused and will use this as a teachable moment to

better our business in every way. Each

time we sign up a new customer, we go to great lengths to inform them that we

will keep them on the same program year after year. We also documented that it was agreed to by

Mr. [redacted] time of the sale as we enter in correspondence each and every time we

speak to a customer. The original Order

Confirmation then is sent out after signing up for services also states that we

are a continuous service company and will keep you on your present program

until we are informed otherwise. In addition, we send out 3 notices prior

to the following season stating “As promised, we have you scheduled for 2014

services” on the outside of the envelope as well as in the letter. We

offer a prepay discount but it is not a requirement to prepay or send the

notice back for services. We simply ask that they contact us should they

need to make any changes to their program. We did not receive any

notification that Mr. Dehn did not want to continue service for this season

which tells us that we fell short of his expectations for his lawn, which we

always look to resolve first and foremost.

We have done only a

single fertilization on his lawn, which was done on 4/4/14. On 5/13/14, we applied a weed & crabgrass

control and no fertilizer was applied at that time. We immediately

reached out to Mr [redacted] on this matter and offered to take care of the balance

for him on 5/14/14 and have since done so.

We are a continual

service as a customer requested convenience.

The vast majority of our customers are renewed every year and prefer to

have their services set that way year after year and agree that it is a convenience.

Again, we have taken

care of the charges on Mr. [redacted] account and would like to see what we can do

to continue to provide the best lawn care with the best products and best

customer service in the industry. We would gladly welcome the opportunity

to prove why we are the number one lawn care franchise in the United States.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Weed man lawn care performed services at my home without being asked to do so. I retained their services last summer, but wad dissatisfied with their service. I paid for last years service in advance. I did not respond to flyers and when contacted by the company, I told them that I did not intend to use their service going forward. Their service personnel came to my home when I was not present and deposited chemicals without my permission. I received a billing statement for the unsolicited visit. I immediately called them and informed them that I hadn't requested their service and had no intention of paying for services that I did not request. I was treated rudely by the representative. I have just received another billing statement and when I called the assistance number I was unable to speak to a representative. I do not have a contract with this company and I have not requested any services from them this year. They came to my residence without permission, performed a service that I did not want and are now sending billing statements for the unauthorized service.Desired Settlement: Cessation of requests for payment for the unauthorized services and a change to business practice that attempts to force the consumer to accept and pay foe unrequested services.

Business

Response:

Thank you for bringing

this to our attention and Weed Man Lawn Care apologizes for any

misunderstanding that occurred in regards to our services. We have taken

care of the balance on the account due to the issue he brought to our

attention. As with all complaints, we take them very seriously and have

done a thorough review of the matter.

We certainly apologize

for any inconvenience this caused and will use this as a teachable moment to

better our business in every way. Each

time we sign up a new customer, we go to great lengths to inform them that we

will keep them on the same program year after year. The original Order Confirmation (services

were set up on 4/30/14) is sent out

after signing up for the program which also states that we are a continuous

service company and will keep you on your present program until we are informed

otherwise. In addition, we send out 3 notices prior to the following

season stating “As promised, we have you scheduled for 2015 services” which is

on the outside of the envelope as well as in the letter. We offer a

prepay discount but it is not a requirement to prepay or send the notice back

for services. We simply ask that they contact us should they need to make

any changes to their program. We did not receive notification

prior to the start of services this year that Mr. [redacted] did not want to

continue service for 2015 which tells us that we fell short of his expectations

for his lawn, which we always look to resolve first and foremost. We are a continual service as a customer

requested convenience. The vast majority

of our customer base is renewed every year and prefers to have their services

set that way year after year and agree that it is a convenience.

We have done only a

single fertilization on his lawn, which was done on 4/3/15. The fertilizer is not a pesticide and we did

then speak to Mr. [redacted] later on 4/3/15 and informed him of the Continual

Service. We do apologize that he felt he

was not treated fairly on his phone call and will use this to better our

communication with customers. We had

tried to explain the Continual Service and were not aware at that time that Mr.

[redacted] said he spoke to someone the previous fall regarding services. We do not have any record of contact other

than the call we received on 4/3/15 and then again on 6/1/15 regarding the

balance. That call was returned the

following business day to let him know that we had taken care of the balance on

the account and will not contact him further.

Again, we have taken

care of the charges on Mr. [redacted]’s account and would like to see what we can

do to continue to provide the best lawn care with the best products and best

customer service in the industry. We would gladly welcome the opportunity

to prove why we are the number one lawn care franchise in the United States.

Please reach out to our

office with any further questions or concerns.

Business

Response:

Thank you for bringing

this to our attention and Weed Man Lawn Care apologizes for any

misunderstanding that occurred in regards to our services. We have taken

care of the balance on the account due to the issue he brought to our

attention. As with all complaints, we take them very seriously and have

done a thorough review of the matter.

We certainly apologize

for any inconvenience this caused and will use this as a teachable moment to

better our business in every way. Each

time we sign up a new customer, we go to great lengths to inform them that we

will keep them on the same program year after year. The original Order Confirmation (services

were set up on 4/30/14) is sent out

after signing up for the program which also states that we are a continuous

service company and will keep you on your present program until we are informed

otherwise. In addition, we send out 3 notices prior to the following

season stating “As promised, we have you scheduled for 2015 services” which is

on the outside of the envelope as well as in the letter. We offer a

prepay discount but it is not a requirement to prepay or send the notice back

for services. We simply ask that they contact us should they need to make

any changes to their program. We did not receive notification

prior to the start of services this year that Mr. [redacted] did not want to

continue service for 2015 which tells us that we fell short of his expectations

for his lawn, which we always look to resolve first and foremost. We are a continual service as a customer

requested convenience. The vast majority

of our customer base is renewed every year and prefers to have their services

set that way year after year and agree that it is a convenience.

We have done only a

single fertilization on his lawn, which was done on 4/3/15. The fertilizer is not a pesticide and we did

then speak to Mr. [redacted] later on 4/3/15 and informed him of the Continual

Service. We do apologize that he felt he

was not treated fairly on his phone call and will use this to better our

communication with customers. We had

tried to explain the Continual Service and were not aware at that time that Mr.

[redacted] said he spoke to someone the previous fall regarding services. We do not have any record of contact other

than the call we received on 4/3/15 and then again on 6/1/15 regarding the

balance. That call was returned the

following business day to let him know that we had taken care of the balance on

the account and will not contact him further.

Again, we have taken

care of the charges on Mr. [redacted]’s account and would like to see what we can

do to continue to provide the best lawn care with the best products and best

customer service in the industry. We would gladly welcome the opportunity

to prove why we are the number one lawn care franchise in the United States.

Please reach out to our

office with any further questions or concerns.

Not good service when issues arise. We complained about a service not been ordered and they say the opposite, we know we told their rep when we signed up that we need to be called before scheduling a service and rep confirmed he would note that. Now they serviced half of my yard because I didn't see the whole yard serviced and claimed we never called to cancel so they serviced. I don't feel we should pay for something we didn't ordered. They refuse to delete the charges but when we left them a message on the phone telling them what they did they cancelled all future services. So if they cancelled all future services with our message they should have done the same with the service we didn't ordered. I would never do business with this company again. My lawn still looks the same.

This company is awesome!!! They got my lawn looking better in one year than my previous lawn service got looking in 10 years.

The fertilizer they use is of high quality and keeps your lawn looking great till the next service interval.

They have knowledgeable, friendly and professional people working for them.

I would highly recommend them for your lawn care needs.

We will be starting our second season with Weed Man Lawn Care because of the fantastic job they did last year. Our lawn was filled with weeds. We tried every weed control we could find. The weeds just kept coming back. Needless to say, the lawn look horrible & we were frustrated. After just a few weeks (about 3) there was an incredible improvement. Within 6 weeks, the weeds were gone! Everyone was very professional & personable & never pushy. They took care of any concerns that we had & truly; with a smile. I'd watch from the house (unknown by them) and am very happy to report, there was no cutting corners. They did what they said they'd do!

Efficient service and consultation. Lawn has gotten better every year we have used WeedMan.

They call my house 4 times a week sometime 3 times on a saturday. I do not have their service nor do I want it. When I attempt to talk to them about them not calling me any more they hang up on me. The national office also will not answer the phone. It all runs thru an automated phone tree. They are not a good company and have bad customer service. Meaning there is no customer service. They hid behind the answering machine like cowards.