Weight Watchers International, Inc.

Review: Weight Watchers emailed an offer for 6 months membership at half price with the sale ending on March **. On March ** when I clicked on the link in the email, it did not take me to the sale, but to the regular price. I completed an email "Contact Us" as well as left a message with their 800 number to get assistance and explained that I was trying to sign both my husband Jerry and myself up for the six month sale offer. On that day I received an auto email reply that I would be contacted. Today, March **, since I had not received a resolution email or phone reply, I again called the 800 number and spoke with a representative who filed a complaint in their system, but said there is no way they will now honor their special price.

Since I attempted to pay on March **, and have documentation to prove it, I can not believe that they would not honor their sale price. If so, they clearly do not care about customer service and honoring their advertising special rates.Desired Settlement: Honor their 50% off for six months for both my husband and me as advertised

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your prompt action and assistance in this matter.

Sincerely,

I have always had great success with Weight Watchers online. I signed up in January 2015 for the online service for $19.95 per month. (This was the 2nd or 3rd time I have used the online program, and I really enjoyed it.) By December 2015, I had decided that I had learned enough about Weight Watchers again that I no longer needed the online experience, so I followed the online directions to cancel my account. I received online confirmation that my account would be active through the end of December (12/**/15). In January 2016, I received an email that [redacted] was authorized to take $19.95 out of my account via Weight Watchers Online. The email also stated this would not happen if Weight Watchers Online did not authorize the payment. Considering I had just canceled my account the previous month, and received the online confirmation that it would not longer be active passed 12/**/15, I did not think this would happen. I did not follow through with my bank/account because I had just canceled my account the previous month and received online confirmation. I figured things just hadn't gone through in the system yet. Skip ahead to today, February *, 2016. I again received an email from [redacted] stating I would again be charged $19.95. Thinking it was an error of some kind, I filed a dispute with [redacted] about the payment, and decided to follow through with Weight Watchers Online. To my surprise, my account was still "active" and showed I was charged through 3/*/16 for online services. I called the 1-800 number I found online and was told that even though I followed the directions EXACTLY as they appeared online in December 2015, and received online confirmation my account/service with Weight Watchers Online would end 12/**/16, it was never canceled, and I would not be refunded for the payment for January 2016, and only for today's payment (for 2/*/2016), since I did not contact anyone in January. If I receive online confirmation that it would be canceled, why would I check again to see if it was canceled (as the customer service rep I spoke to this morning said I should have done)? I didn't think I even had access anymore... I had JUST canceled my account the previous month, received online confirmation, and had faith in the company the cancellation did go through as it reflected on my end. I am extremely disappointed with how this was handled, and I will never do any business with Weight Watchers, or Weight Watchers Online ever again. Nor will I ever recommend Weight Watchers Online to my friends and/or family. And that is a shame, because it's one program I felt passionately about; but no longer. Not if Weight Watchers Online is going to continue to steal money from people, even though they canceled their accounts.

Review: I unfortunately joined Weight Watchers Online program on July **, 2013 in an attempt to lose 12 pounds. Upon sending my $57.85 payment via Paypal, I began using the website. I quickly realized that it was difficult to use in my preferred web browser and became frustrated when trying to enter values. Frustrated, I logged out within 2 hours and immediately canceled my subscription, requested a full refund and have not logged into my account since.Desired Settlement: A full refund of $57.85 via my Paypal account.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.

Our process is designed to catch and avoid this type of circumstance and we apologize for any mishap.

Customer Service is very important to us and we have issued a refund for the full amount of $57.85.

Weight Watchers Customer Care

I signed up just after Thanksgiving and the only thing I've lost is my patience. Nothing works, and yet they continue to push the new program, leaving us all in the lurch. For this I paid $120?

Review: I returned 2 books to Weight Watchers. I returned the books through trackable Priority Mail so I know the package was delivered on January [redacted]. I included all the required information including an RMA number as well as a copy of the invoice. It is March [redacted] now and I have not received my refund. I have called the corporate office and have been told someone would call me back and they never did. I have also called the ###-###-#### (shopping customer service line) around 10 times and have been on hold for at least 1 hour each time with no one EVER answering. I think it is fraudulent to offer a return option and to not follow through on their end. You can't even talk to a human being to try to get this resolved. I am so disgusted at this point and am just wanting to get my refund due to me for those 2 books.Desired Settlement: I want to get my refund for the 2 books.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a paying member of Weight Watchers--using their online-only subscription. For the last 1.5 weeks, I have not been able to use any of the online tools for the very purpose for which they were designed and that I pay for: to track foods and activities in an effort to lose weight. The list is monumental: the app doesn't let me log in many times a day, the website doesn't let me log in many times a day, the app inaccurately tracks foods, deletes items, adds them back in, tracks the wrong quantities, doesn't sync with the website, and generally makes it impossible to use with any confidence in its accuracy or stability.

Furthermore, I can't get a direct answer from WW about when these issues will be resolved. I shouldn't be billed for a service I can't use.Desired Settlement: I desire a complete refund for the subscription I paid in full in September 2015.

Business

Response:

We received the member's complaint in regards to website issues and refund request. We apologize our website was experiencing technical issues due to the new program upgrade on December [redacted]. Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgrade. The problem has been resolved and members are utilizing all features of those resources. Due to the website issues were recent and the member's program started in September, the member has had the benefit of using the program. The member decided to cancel their account where we issued the refund for the last billing month. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,[redacted]

Review: I joined Weightwatchers Online plus with personal coaching on 5/*/15 (reference number [redacted]) under the monthly subscription and was charged 54.95. During this time there was a promotion that if you joined between 4/** and 6/*/15 and lost 10 pounds then you would receive either a refund of two months or 2 months free - whichever the CUSTOMER chooses. It also stated that you had to have an active subscription when the form was submitted and that it had to be submitted between 6/*/15 and 8/**/15. Then on 6/*/15 I was billed 54.95 for my second month. Shortly after I reached the 10 pound weight loss mark and submitted the form on 6/**/15 requesting a refund to the card I used and I sent the requested screen shot of my weight tracker and reference number for the account. on 6/**/15 I received a credit of $39 - which is definitely not a refund of the two months. I contacted customer service who was horrible. I sat on hold for a long time while the rep said he needed to talk to advanced support. The rep stated that according to advanced support their hands were tied and there was nothing they could do because this was a promotion that corporate did and that the reason I only received $39 instead of the entire $109.90 was because of when I submitted the form. They tried to offer me a free month in July which I refused because the form allowed the customer to choose and I chose the refund. I read the form several times and NOWHERE on the form did it say the refund would be prorated or reduced for turning it in at a certain time. The instructions were to submit it between 6/*/15 and 8/**/1555 which I did. And even if I submitted the form before my second month was completely up, I was still charged for the second month which would have made my account valid and active until 7/*/15 so submitting it when I did shouldn't have been an issue because I had already paid for two months. The rep told me he could t do anything else and that he would put in a request for corporate to contact me in 7-10 business days, which they have not. Not only is this a refund issue but this is false advertising.Desired Settlement: I think I should be refunded the other $70 that's owed to me. I was charged for 2 months prior to submitting the form so I feel like there shouldn't be an issue with refunding the two months as the form promised. The rebate gave me a choice and I chose to be refunded to the card I used and Weightwatchers should honor their word instead of trying to make me accept something else.

Business

Response:

We here at Weight Watchers value each and every member. Based on the timeline the member submitted the promotion weights did determine if eligible. However, we want to continue to encourage our members once a success goal is achieved, we will honor the additional refund for $70.00. The member should see the refund within 3 to 5 business days.Please let us know if we can be of further assistance.Sincerely,[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This problem began with ordering a 3 month pass to attend meetings. I was told at the center this would be mailed to my home address. It never was. I'vve inquired about it, and received no help, no assistance, no pass. Incredulously, this week I was charged 42.95, though I have told them they are NOT authorized (several times) to charge my card, to remove it from their system, to refund... they refuse. I attempted, multiple times, to solve the issue with the business, but they will not. The following is some of our correspondence:

>

>

>--Original Message--

>From: [redacted] >To: [redacted] >Subject: Help: WeightWatchers Monthly Pass

>

>Questions: Hello again. I’m still incredibly confused. Initially, used the coupon emailed to me to order a three month pass for the program, and again, this was never sent to me. I have just received a notification now from Paypal of an “order”, that I am being charged 42.95. I absolutely do not authorize this charge, especially when I never received my first order and figured out why that is, nor submitted any new “orders” or know what this is. Please help. Thank you. [redacted].

>Dear [redacted],

>

>

>Thank you for contacting Weight Watchers. My name is [redacted] and I'll be happy to assist you today with your billing concern.

>We apologize for the confusion. Basically, when you initially purchased your Monthly Pass, you pay for your first - 3 months discounted subscription Plan. For the next subsequent months, your program will become a standard priced Monthly Pass with a monthly charged amount of $42.95.

>Based on my searched in our database, I discovered that you initially signed up for a first 3-month Monthly Pass Promotion on October **, 2014.

>Moving forward your credit card will be billed monthly, but always 15 days prior to the start of your next subscription month.

>It is a pleasure to be of assistance to you. You may also visit our Weight Watchers site and select the "Help" button for any inquiries that you may have.

>Weight Watchers is committed to your success. If you have any other questions or concerns, please reply directly to this e-mail so I can further assist you.

>Thank you for contacting Weight Watchers. I wish you the best of luck on your weight loss journey. I hope you have a wonderful day!

>Sincerely,

--Original Message--

From: [redacted] Once again, no help at all. Did you read my messag, as it seems you did not.

Once again, I do not authorize any charges and need the 42.95 refunded immediately. I DO NOT AUTHORIZE you to continue charging me for the monthly meeting pass, as, for the umpteenth time, I have never received the initial pass to attend meetings and it has been a waste of money and time trying to get any help with the matter. Delete my CC information from your system Immediately. Im giving one ladt chance before I just move forward with contacting the Revdex.com about this whole Matter. I do not appreciate being frauded out of my money, which appears to be the case after my inquiries about these issues.

Dear [redacted],

Thank you for contacting Weight Watchers. My name is [redacted]. I'll be assisting you with your billing concern today.

We sincerely apologize for the inconvenience that this may have caused you.

For confirmation, please reply directly to this email if you wish to cancel your subscription to discontinue future charges on your credit card.

It is a pleasure to be of assistance to you. You may also visit our Weight Watchers site and select the "Help" button for any inquiries that you may have.

Weight Watchers is committed to your success. If you have any other questions or concerns, please reply directly to this e-mail so I can further assist you.

Thank you for contacting Weight Watchers. I wish you the best of luck on your weight loss journey. Have a wonderful day.

Sincerely,

Customer Service Associate

Weight Watchers International [redacted] Get recipes for success. We'll deliver delicious low PointsPlus™ value recipes to you every week. Sign up now! [redacted] Wow!!!!!! I'm completely flabbergasted at your complete lack of service, disregard, and completely fraudulent business practices. Did you even read any of my emails?? I have said, over and over, to refund my money and that you do not have permission to charge my credit card. Further, you have failed to provide me with the initial pass as promised (though I have contacted you over and over that I never received it) and continue to give me the run around about that charge as well. I will move forward filing cases against you at this point with all of this ridiculous correspondence, as I am obviously wasting my time contacting your "customer service".Desired Settlement: Please do not allow this company to fraudulently take consumers' money without delivering product, continue to charge them,, then give their customers the run around until they give up in defeat. It is really a slap in the face the disregard their "customer service" gives to customers.

Business

Response:

Weight Watchers values our customers and takes pride inmaking sure our products meet and exceed their expectations. We have made efforts to ensure our customersunderstand our products and what they are purchasing. In this customer’s case we took several stepsto inform [redacted] that her subscription would automatically renewunless she cancelled.The new member is presented with a “Welcome to WeightWatchers Registration Card”. [redacted]

[redacted] out contact information and signs acknowledgement of theattached membership agreement. On thatsame registration card, there is a portion to be completed only if purchasingthe monthly pass. [redacted]completed this section of her registration card, agreeing to the purchase ofthe monthly pass and activating the monthly pass account.In addition, [redacted]is provided a Monthly PassTemporary Card. This documentationexplains the automatic monthly renewal and how to cancel the monthly pass. The individual subscribers are responsiblefor the terms of their subscription including the price plan under which theyare billed and for canceling their account before it is automaticallyre-billed. The Terms and Conditionsexplain automatic renewal and instructions of how to cancel the agreement. [redacted]As we do not monitor individual’s non-attendance and it is up to the individual to cancel the account if theystop attending meetings.We evaluate eligibility for refunds on the basis of when thee-mail, fax, call or letter requesting cancellation was sent. Due to these terms, [redacted] first contactto Weight Watchers was January **, 2015.Therefore, she would be eligible for one refund of the last billingdated January *, 20154. However, while it is not our policy, customer service isvery important to us and we have will issue [redacted] a courtesy refund inthe amount of $42.95. Please let us know if the creditshould be applied to the credit card on file.Sincerely,[redacted]

[redacted]Weight Watchers International, Inc.

Review: I cancelled my account and they still charged me.Desired Settlement: I would like a refund of the amount that was billed on August **, 2014. It was 18.95 on username [redacted].

Business

Response:

Upon review of the cancelation, we see that the subscriber requested cancellation of the account the day after the account was billed. As a customer courtesy we have issued a credit of $18.95 for the charge made on 08/**/14 and recanceled the account effetive 08/**/14

WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] May **, 2014

Dear Better Busienss Bureau

Can we do anything about the underhanded way the companies do business via the internet?

They tell you that you can cancell at anytime but they still keep charging your credit card after you have cancelled. I'm so sick & tired of this? Enclosed find copies of two letters sent to businesses doing this.

Thanks,

____________________________________

Weight Watchers North America [redacted] Dear Weight Watchers People,

At the end of February (I believe) I accepted an offer for Weight Watchers - a 2-for-1 deal. I paid the initial 42.00 & received my monthly pass. I attended two meeting in March & my life & diet just fell apart & so I did not go back. The monthly pass expired at the end of March & I threw it away & called & cancelled the WW membership. My credit card continues to be charged but I do not get any new monthly passes to return to you. Please cancel anything you have for me, take the charge off of my credit card.

Thank you,

[redacted] Confirmation # [redacted]Desired Settlement: Please cancel anything you have for me, take the charge off of my credit card.

Business

Response:

Our records indicate the customer contacted our National Customer Service Center on 5/**/2014 to cancel her account. We cancelled the account at that time and it was set to expire on 6/**/2014. We show no record of any other phone or email correspondence requesting cancellation. We do show contact with our Finance Department which indicates that the member was informed she would need to return her Monthly Pass if she wished to receive a refund. On 5/**/2014 Finance received a letter from the member, but no Monthly Pass Card was included.

We are not authorized to access or monitor individual accounts in order to determine non-usage. Additionally, we do not monitor meeting attendance and have no way of knowing whether or not a member had been attending meetings.

In accordance with the Monthly Pass Subscription Agreement, the individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for and for cancelling their account before it is automatically re-billed.

Monthly Pass Subscription Agreement:

Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and gone. However, while it is not our policy, customer service is very important to us and we have issued a refund to her account for $42.95 for the charge that took place on 5/**/2014 as a courtesy.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've been with Weight Watchers for 7 years and paid monthly, faithfully. In January, they claim to have been unable to charge my credit card, yet my credit card company sees no evidence of these attempted charges. Meanwhile, WW cancelled my membership without notifying me. I contacted them to be re-instated and they said I now have to pay a higher price. I believe they terminated my contract because I was grandfathered in at a lower rate and they no longer wanted to honor it. If they truly valued me as a customer and had fair business practices, they would contacted me prior to cancellation if the card could not be charged, they would have kept me at my initial rate to honor my previous contract/agreement. I request a full investigation on why the charges did not go through and if it is found that I was not at fault, I wish to be reinstated at my initial rate ($12.95/month, instead of $18.95) and be granted online access once again to my Weight Watchers account and etools.Desired Settlement: I request a full investigation on why the charges did not go through and if it is found that I was not at fault, I wish to be reinstated at my initial rate ($12.95/month, instead of $18.95) and be granted online access once again to my Weight Watchers account and etools.

Business

Response:

Dear [redacted],

We have received your inquiry regarding your credit card failure. We tried unsuccessfully to bill your account and unfortunately, after three unsuccessful attempts to bill your credit card your account was automatically deactivated at the end of your current subscription month on 1/**/14.

Please note that we do not deactivate your account without warning. We send an e-mail to the address in your account settings after the first unsuccessful billing attempt. In addition, a message should have appeared on the screen when you attempted to log in notifying you of your status. We also wait three days between each billing attempt.

If you wish to continue as a subscriber to eTools, please contact our Corporate Affairs department at [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a poor response which danced around my personal issue (I received no email notification & my credit card company said there were no attempted charges found). Nevertheless, I will close this issue raised with the Revdex.com.

Though I am not pleased with the response, I do appreciate the fact that you took the time to respond. I will no longer utilize your services. So, we can log this matter as resolved.

Sincerely,

Review: Have signed up and paid by credit card for Weight Watchers Online subscription. At least, once a week and more some weeks the site is unavailable for a day or several days. Usually, this occurs on the weekend when you call ###-###-#### and get the outgoing message that they are closed and to call back during normal business hours. Emailed WWs customer service one weekend when I got an error number. They got me back online after 2 days down and sent me an email. (Down Friday afternoon and backup on Sunday morning.) Also, when I try to type in info on the WW Online site it doesn't work. It didn't do this when I first signed up and used the online system. But, it has gotten progressively worse. The one time I got through to a customer service technician he clearly was no IT person but told me they had no problem with their system. However, after I had the error message and WWs did whatever they did to get me back on their website the condition was briefly was markedly better. Apparently, I am not the only one with this problem or related ones because I can never even get to a live person for ANY assistance. I need to lose weight for my health. These conditions are stalling my efforts to do what I need to do and that I have already paid for. I need someone to call me from WWs that can resolve these issues.Desired Settlement: I want the Revdex.com to record this information for their future use and to benefit the public. But, I want a qualified WWs representative to call me at ###-###-#### ASAP and resolve these issues.

Business

Response:

Member contacted our Call Center on 1/**/2014 and was issued a 30 day time credit to his account for previous technical issues. If any further resolution is needed please reply to this email. Thank you the opportunity to assist you.

Review: On 1/**/13 I purchased a Trial Membership to Weight Watchers Online (WW)for about $56.00. I chose to let the membership lapse. I don't study my credit card bills since they're never substantially off and I hold 2 jobs and have little time. Now, at tax time, while searching through my credit charges for charitable donations, I find that WW has been auto-billing me since my "trial" expired. WW's first line Customer Service person told me she could return 2 months fees since the online "contract" stated they would continue billing me when my "trial" expired. I don't recall this. I know I did not sign up on auto-pay. No notification was sent to tell me I was on auto-pay. When the trial ended, I never accessed the online service thinking it expired. The second-line customer Service person stated she could return $56.00 to me. I told her that if that was her best, I would have to pursue the matter with the Revdex.com. I then was told she could not refund anything to me if I did that. So, I will risk losing everything, but I feel that I've been robbed by this mega corp, and if they did it to me, they'll do it to others.If WW alerted me that since my membership was over, they'd continue to bill my credit card on auto pay, I would have had the opportunity to make an informed decision about whether or not I wanted to continue. Did WW count on me (and others) to miss this charge on our credit cards? I like auto-pay and use it for a number of recurring bills, but only those that I have set up myself. In this case, I didn't set it up, and I'm upset.I am not asking for a refund of the $56.00 trial membership fee since I was aware that I had purchased a trial for that money, and I received it.I want $170.55($18.95 per month from 04/**-12/**)refunded to my credit card, since I signed up for a trial and stopped using the service when that trial expired.I hope corporate reconsiders this business practice and agrees to refund my money.Desired Settlement: The total refund I would like is $170.55. I also hope corporate will tweak it's business practices to alert consumers when they are being converted to auto pay.

Business

Response:

Weight

Watchers values our customers and takes pride in making sure our products meet

and exceed their expectations. We have made efforts to ensure our customers

understand our products and what they are purchasing. In the customer’s case,

we took several steps to inform her that her subscription would automatically

renew unless she cancelled.

On step one

of the sign-up process she entered her information on the payment plan and

health profile page. On that very same page, there is a paragraph located

directly under the payment plan options that explains your account will be renewed

automatically until you cancel. Clicking the link below will take you to this

page.

On step

three of the sign-up process she was asked to read and accept the subscription

agreement. The message reads, “By checking this box, you acknowledge that you

have read and agree to be bound by our Subscription Agreement”. The

Subscription Agreement, which she agreed to before gaining access to the

subscriber tools, clearly sets forth our automatic renewal policy.

By clicking

on the link below, you may refer to our subscription agreement for additional

inquiries you may have regarding our automatic billing policy.

In addition,

when her subscription was processed successfully, she was brought to a welcome

page. Customers are asked to print this page so that they can keep a copy for

their records. It is their online receipt.

The

individual subscriber is responsible for the terms of their subscription

including the price plan under which they are billed and for cancelling their

account before it is automatically re-billed.

We evaluate

eligibility for refunds on the basis of when the e-mail, fax, or letter

requesting cancellation was sent. Due to these terms, the customer is not

eligible to receive a refund. However because customer service is important to

us, we have issued a refund of $56.85 which is equivalent to 3 months of subscription fees. This process can take up to 3-5 business

days to be completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Who would "remember" to cancel a 3 month TRIAL subscription? Most people have difficulty remembering anniversary dates and birthdays.

I signed up for a TRIAL; I did NOT subscribe. I paid three full monthly fees in advance, as you required, to TRY your product. Although your Legal Department can defend your actions and I have no resources to fight you with, the fact is that you are cheating me out of my money, and your business practices are clearly unethical.

Weight Watchers International took $170.55 from me in addition to the $56.85 subscription I agreed to, yet you say you are willing to return my trial subscription price not the $170.55. Implicit in the word Trial is that it ends if you don't like it. Most people would not remember to cancel a "Trial" three months after they paid for it. Did your customer service people even think to ask if I liked the product? NO. They simply "had me" on auto-pay.

If you had any intention of acting ethically, you would have alerted me that the"Trial Subscription" had ended and that I'd be automatically billed if I did not take action. Your business practices are sneaky and I fell for it and prepaid. How would you like to be a lifetime subscriber to a product that you didn't like?

I WILL CONSIDER THIS RESOLVED IF AND WHEN WEIGHT WATCHERS INTERNATIONAL INC REFUNDS MY $170.55, AND BEGINS TO CONDUCT FAIR BUSINESS.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a Points Plus Electronic Food Scale on-line at the Weight Watchers store on 5/**/13. Once receiving the product I was not satisfied with it. According to the Return policy on-line it stated I needed to e-mail :[redacted] to get an RMA number to return the product. I have emailed to that address 5 times 5/**, 6/**, 6/**, 6/**, and 6/** with no response at all. I tried calling Weight Watchers (3 times)but they were no help. The first time I called they told me to try emailing again. The second time I called the rep transferred my call to a representative with a body scale company. The third time on 6/** I was told that there is a 2 week time frame for the "store" to get back to me and that in the subject line of the email I need to enter "4th attempt" which I did but still nothing. The only address I have is what is on the package. Nothing on the website gives an address and Weight Watchers told me they only have an email listed. The website also states returns are only done within a 30 day period of the purchase - which is coming up soon. The order number is [redacted]. Item # 5030018 Product_Or_Service: 5/**/2013 Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like an Return Authorization number sent to me so I can return the product and my credit card to be refunded the full amount $46.10.

Business

Response:

I have loved the WW program over the years and have no issues with that. Their cancellation process is deceptive and criminal however. They make it IMPOSSIBLE to cancel online. I tried for 3 months to cancel and every time continued to be billed. Then I had to do research to figure out the phone number to call and wait on hold and then finally get my account closed, BUT they would only refund the last of my 3 months that they billed me for when I had cancelled. I feel like they do that on purpose and are making LOTS of money off of people being unable to cancel. Very disappointed!

Review: I bought a starter kit from them and want to return it. I have tried several attempts to get a return authorization to return it. I attempted twice with an email no response. I called 3 times and spent an hour or more talking to people giving me the run around. Then they finally said I have to contact a local area location and have them email me a label. I bought this on line. Why would I have to do this. You are guaranteed a refund within 30 days of buying it. I have wasted almost 2 weeks for this.Desired Settlement: My full refund. $42.35.

Business

Response:

We apologize for the delay in response to your issue.

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.

Customer Service is very important to us and we have issued a full refund to your account in the amount of $42.35. There is no need to return the product to Weight Watchers.

Wishing you the best with your weight loss journey!

Weight Watchers Customer Care

I joined WW August 2015 On-line, to lose weight for a medical reason and have been successful to date. On Nov. **, WW changed their web page and took away my complete online experience.

The Points Plus Tracking Tool was delimited, vanished, gone. My months of work, GONE! Stats - gone, Meals- Gone, Recipes - Gone.

I have contacted their 24/7 chat / help and Tech support. None can help. They only ask me to "get to know the new pages (where ONE tool used to take care of what they offer and more), change is difficult, and thanked me for my patience".

I find the new web site un-useable and completely void of any value for my on-line experience.

I would never have joined "on-line" with the product offered today.

I would like a complete refund.

Review: After cancelling my subscription, I was charged an additional month. I then contacted customer service, who did not correct the error and refund my money, but they did confirm that my subscription was cancelled (this was in May2013). In June, I was once again billed automatically for an additional month, even though I had cancelled my subscription twice. Again, I contacted customer service, who again said that they would not refund my money but that I would be cancelled for the month of July. They also added that I would have full account access until 7/**/13. Since they said I have access, I logged in to my account to AGAIN be sure that I was not on automatic billing for next month's subscription, and I found that I DO NOT have full account access. So, basically I was forced to pay 2 months in a row for service I did not want, and, did not get.Desired Settlement: I would like a refund of the past 2 months in subscriptions I was charged for even after I cancelled. This amounts to $37.90. I also want written confirmation of my cancellation.

Business

Response:

After researching her account, Weight Watchers shows record of member requesting cancel via email in June.

However, while it is not our policy, customer service is very improtant to us and we have been authorized to credit the customer account for $37.90.

We have cancelled the account effective immediately.

Please let us know if there is any additional information you require.

Regards,

Review: I purchased a 3-month product with Weight Watchers with a fixed expiry date for a set period of time. I have no issues with the product of service during that period of time.

However, I did not agree to an automatic renewal and did not agree to, enroll, or authorize enrollment in an automatic subscription program. Weight Watchers made an unauthorized charge to my credit card and provided no such notification of such a charge or automatic enrollment. Despite multiple attempts to resolve the issue, the Company will not issue a refund for their unauthorized billing.

My policy is not to automatically renew and to consider any new services upon expiry.Desired Settlement: The unauthorized charge is for $47.80 and I am seeking a refund for that amount.

Business

Response:

We received the customer's request for a refund. When a member cancels during the current subscription month, their account is terminated at the end of the month in which they cancel and are charged for that month.In accordance with the Monthly Pass Subscription Agreement, the member is responsible for the terms of their subscription including the price plan under which they are billed.Weight Watchers is not authorized to access or monitor individual accounts in order to determine non-usage. Additionally, we do not monitor meeting attendance and have no way of knowing whether or not the member had been attending meetings as this is a self-managed program.We evaluate eligibility for refunds on the basis of when the cancellation was requested. Due to these terms, the customer is not eligible to receive a refund.Sincerely,[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company has made an unauthorized charge to my credit card. I did not authorize or agree to a monthly subscription and paid for my service previously in full. They did not notify me in advance they were planning to charge my card and this is a misleading business practice. Their claim that I agreed to a monthly subscription is erroneous and they should refund this unauthorized charge.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Weight Watchers International, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: A person by the name of [redacted] at [redacted] continues to leave messages on my home phone. He references account number [redacted] for 42.95. I have told him I do not owe them anything. In fact I have a e-mail letter from [redacted] at Weight Watchers dated 2/*/2015 stating I do not owe weight watchers. My debit card that I used was compromised and my credit union canceled the old card and sent a new card which I used to cover the month that I joined. This person [redacted] leaves 1 or 2 messages a week. I asked him to stop calling my phone and he said he would stop calling when I send a check.I can present a copy of the e-mail I received from [redacted] at WW if needed.Please stop this person from contacting me. I attended meetings in [redacted] and the location is not listed and they do not have a phone.Thank You[redacted]Desired Settlement: Stop him and any other WW representative from contacting me in the future.

Business

Response:

Can you please have [redacted] forward the email from [redacted] along with the account # which is being left on her voice mail by [redacted]?Send to [redacted] attn: [redacted]I will follow up with parties involved.Many Thanks,[redacted]Weight Watchers International