Weight Watchers International, Inc.

Review: Program canceled between September and October.

$18.95 credit issued.

Company failed to cancel the recurring charge.

Second charge appears on October statement.

Two calls to company - waited 10 minutes to talk to someone - no one answered.

Had to call credit card company to register a dispute and get the credit for the second $18.95 charge.

Credit card company to flag account to "auto dispute" future charges if they continue.

Have emailed to the company -but have yet to receive any type of response.

We have emails acknowledging cancellation of account.

But that does not seem to carry over to their recurring charges.Desired Settlement: cancel account AND recurring charges

Business

Response:

Our records indicate that an account was under the name of [redacted] and the account was canceled effective 10/**/14 from a request received by email, at that time a credit of $18.95 was issued for the charge of $18.95 made on 10/**/14.WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The first time a credit was issued was associated with a September bill.The account had been canceled prior to that bill, but apparently never got into their system.So they credited the September $18.95 charge.Then we got another $18.95 charge in October.We were unable to contact the vendor (tried twice and waited for a human operator for 15 minutes each time).We went thru the credit card company and received a credit.And the credit card company put a "tag" on such charges to make sure we would not received such charges in the future.In frustration with Weight Watchers, we filed a complaint.An apology on their part would be nice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

WeightWatchers read the request to cancel [redacted]s account on 10/**/14. The last charge that was made was on 10/**/14. We refunded the charge made on 10/**/14 of $18.95. We had no prior requests to cancel from [redacted]. By subscribing to our product, you agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreement clearly sets forth the payment and billing terms. Our subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancel. Additionally, there is a billing message on the page where you select your payment plan during sign up which reads: "PLEASE NOTE: Your subscription will be automatically renewed at the end of your payment plan at the standard monthly rate ... until you cancel."WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It is not worth the effort to try and get an apology. Just let it stand as is. They are wrong relative to the time of cancellation. But the credit card company has already taken care of refunding that charge. I doubt that we will ever have anything to do with Weight Watchers again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My Activelink 2 did not work correctly from the beginning-registering way too many points for each exercise. I wore this on my wrist for one week, with same results. I took the product back to the store where I bought it. The [redacted] told me that it was a known defect while wearing on the wrist. She told me to contact Weight Watchers by email to see how to fix the problem. I filed an email-with a account number, and it said that someone would get back to me in 48 hours. A month after not hearing anything, I called the company tonight. They would not let me return the product- even though it was defective since the beginning. They transferred me to [redacted]- who said they would not do anything- without me restarting my Activelink and paying for it, and doing another test for a week. I told them after over a month with trying to get this resolved, I was not willing to pay more to test the software. I offered to mail my old one back and they send me a new one. They said no, and transferred me back to Weight Watchers. I asked WW to stand behind their product, and refund the money if it was a known defect. I was told no. I feel this is lousy customer service. I like the WW meetings, but the tech products are lousy, and I am extremely upset that WW will not do anything for the customer. I spent over 1 hour tonight trying to get this resolved, after going several times to the WW store, and still have nothing to show for my purchase.Desired Settlement: That Weight Watchers stand by their products, and if the product does not work as guaranteed, that they honor with a credit. I should not have to go through a third company, or if third company can not make right, WW sold the product to me, so they should refund it.

Business

Response:

[redacted],I work for Weight Watchers in the Corporate Affairs department. If you can, please call my department directly @ ###-###-####. We will correct this situation for you. User Name: [redacted] Sub: [redacted]I am putting notes on your account that you will be calling and should be assisted.Refer to user name and subscription number listed above.Best, [redacted] Weight Watchers International

Review: I signed up for the Weight Watchers service under the advertisement that if I lost 10 pounds in the first 2 months of the service, I would receive the next two months for free. While my electronic weight tracking through their service showed a loss of more than 10 pounds over the first two months and I did not miss a payment, Weight Watchers failed to deliver on their advertising promise and charged me for my 3rd and 4th month use of their service ($40 value). I contacted WW near/on 5/*/2014 and was not refunded the $40.Desired Settlement: I would like Weight Watchers to honor their agreement, and prove they did not instigate a bait and switch offer, by refunding $40 to my statement.

Business

Response:

We're sorry to hear the member did not receive his refund for the Promotional offer. Our records show the member contacted us on 5/*/15 in regards to updating credit card information. The promotion isn't an automatic process as our systems aren't designed to monitor weight-loss and issue credit. We would need for the member to contact with proof of weight-loss. We have applied the credit of $39.90 of which the member will see within 3 to 5 business days.Weight Watchers apologizes for any miscommunication and look forward to continuing to service the member.

Review: Approximately one year ago I signed up for a 3 month subscription. I was frustrated and shocked yesterday when I saw that Weight Watchers has been charging me a monthly fee of $19.95 since that subscription expired. I had no intention of continuing the service and have never used it. I tried to cancel the subscription on line immediately by following the instructions that they provided on the automated call in line but the option to cancel did not exist in the "Manage My Account" setting as they instructed. I called Weight Watchers today and informed them of this issue. The customer service representative stated that I should have received a receipt that informed me of the continued charges. I have searched all of my emails and have no record of a receipt. Further, I notified the representative that there was no option to cancel available online.Desired Settlement: Refund of all monthly charges beyond the 3 month subscription that I initially signed up for.

Business

Response:

We received the member's request for a refund. Weight Watchers site allows the member to review sign-up process along with Terms and Conditions. The member is unable to continue with sign-up if terms are not reviewed and signed off on. The membership is a self-managed program with member responsibility to cancel. If cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of sign-up perhaps did not review the terms and conditions. We value each of our members, therefore will issue a maximum six month refund of $119.70. In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

It is almost impossible to cancel a subscription with WW. They will keep charging your credit card. Every attempt to unsubscribe online fails. And then you will continue to get unwanted e-mails. I had to change my credit card to escape them.

Review: On Aug **, 2013, I registered, online for Weight Watchers online services. The $65 debited from my checking account almost immediately, but the website, would not allow me to log on for any of their 'privileged' information. It just continued to take me back to the page, where I would again, need to supply them with credit/debit card info. Luckily, I had access to my checking account online, and could see that the transaction was already pending. Otherwise, I would have tried to make payment again. I feel this company has not offered me anything but grief, ever since this occurred. I have spoken with different customer service reps 4 separate times and days, to try to get my funds back, with no success. Perhaps this is an online scam... since every customer service rep has given me a different lame excuse as to why I was not able to log onto their site.... from me not knowing my address, to the postal service having my address incorrect, to billing info being incorrect, to me needing to update my adobe flash player on a brand new laptop. All LAME excuses!!! that somehow, had no bearing on Weight Watchers being able to ACCEPT my $65!!!!! All they continue to tell me is that the refund is 'pending'... and the 3-5 business days for refunds, is now here and gone.Desired Settlement: I simply would like my $65 refunded to me. I have received NO SERVICES for the money they accepted from me 1 1/2 weeks ago.

Consumer

Response:

AS OF TODAY, SEPTEMBER **, 2013, THIS CLAIM HAS FINALLY BEEN RESOLVED. THE FUNDS HAVE BEEN CREDITED TO MY CHECKING ACCOUNT. THANK YOU ! [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a 3 months subscription to Weight Watchers online for my mother. She used this service for 3 months, but then stopped. For the following 4 months I was continually billed for this service. We were unaware that we needed to specifically cancel anything, since we only purchased a "3 month subscription." When we contacted Weight Watchers, they were incredibly rude and refused to offer any help to reconcile this. Because the service was online, they could easily tell that we had not logged in or accessed the site for the 4 months following the end of our 3 month subscription. They were unwilling to listen to us. I contacted my credit card to dispute this case, but they said that there is no record of our cancellation. I believe that Weight Watchers is using deceptive practices by charging the consumers monthly without any notification. I understand that now I must keep a better eye on my credit card statements to avoid being taking advantage of like this, however I think that Weight Watchers is in the wrong here. They should not be able to continue to charge something without my authorization. Their reaction to my complaints only leads me to believe that their shady actions are definitely on purpose to take more money for a deceptive company.Desired Settlement: I would like my credit card refunded for the 4months that we did NOT use their service, and were unaware of the charges. Weight Watchers can check the use of the site and see that we never logged in or accessed the site during the months following the end of our "3 month subscription." At the very least, I believe that Weight Watchers should not be allowed to continue to charge consumers this way. IF a person purchases a "3 month subscription" it should end after 3 months.

Business

Response:

Weight Watchers Online is a do-it-yourself diet for those interested in a self-directed approach to weight loss. Our online weight-loss resources can help subscriber’s manager their food and exercise, make better satisfying food choices, and create a personalized powerful plan that fits their style. Subscribing gives them our easy-to-follow 360 Weight Watchers Plan plus access to the Web’s most convenient weight-loss resources and tools.

When she subscribed to Weight Watchers Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she is not eligible for a refund.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit her account for 3 months. ($56.85) She should see this credit on her next credit card statement. Her subscriber account has been cancelled effective today.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

Weight Watchers Customer Care

Business

Response:

This issue was resolved on 9/**/2013 via WW [redacted]. Member was provided a refund of 4 months totaling $75.80, to be issued via check. Please allow up to 2-4 weeks to allow enough time for the check to be delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined weight watchers on 1-**-14. On 1-**-14 I received a letter in the mail where they was running a special and you could receive half of the membership. Well anyone would have taken advantage of this. So on 1-**-14, I called the weight watchers ###-###-#### and spoke with someone about this and explained to her, I would like to cancel my current plan and get this promotion. She told me to send my temporary membership card back in the mail to an address she provided and to send the permanent card that Weight Watchers would be mailing out, back to same address. So I did just that. Well after about a month of not receiving anything I called, and I ask about it I was informed that I would be getting a check through the mail instead of money credited to my debit card, like I paid. I said ok, and thank you. Well about two weeks go by and still nothing, so I called the number for a second time, and ask has it been sent, I was told that the check was mailed out on 2-**-14. This goes on and on for several weeks, in which each time I am told it was mail, it will take 4-6 weeks to receive it. Each time I call I am giving the run around, I am sick and tired of this. I spend at least 15 mins but as much as 35 minutes on the phone and every time told something different. On 3-**-14, I was told that this had been forwarded to Weight Watchers International and they would contact me WITHIN 48 hours. On 3-**-14 I called back and ask why I had not received a call back and she told me it would take 10 days for WWI to call. So if my math is correct they should have returned the call by 3-**-14, in which they have not ( til this day they have not called). So today I call and get [redacted] from the [redacted] center, which was super nice he tired to help me, he forwarded my call to his [redacted] that was unable to do ANYTHING, and I ask for her [redacted], she sent me to [redacted] at the [redacted] center, she told me that the check was in the mail and they was not anything else that would or could be done. She also told me that the check was issued on 2-**-14, which if you remember I was told 2-**-14 a while back. I ask for [redacted]'s [redacted], she calms that she doesn't have one. ANYWAYS, I am sick of this, all I want is my refund. I have spent MANY hours on the phone as well as used MANY minutes of my cell phone, and NOTHING had been resolved. it has been going on for 82 days, I think something NEEDS to be done about this.Desired Settlement: to receive the money that is due to me.

Business

Response:

Thank you for contacting Weight Watchers.

Customer service is very important to us and we see by the notes on [redacted] monthly pass account the credit has been issued 2/**/14 and verified by member.

Please feel free to contact our Corporate Affairs department if you have any further questions [redacted]

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

BUT I WOULD LIKE TO ADD:

First of all I was told for over a month after this problem, that I would receive a check when they had already credited my account, but I was unaware of this credit. I was also told on two different calls that the check had been processed and was in the mail. That is why people look down on the USPS, because of people like this company, lying about mailing items that are never mailed. It is a shame that a company would do this.

Second of all how did they credit my account back to my credit/debit card when I was told they did not have my card information stored. I still am VERY UNHAPPY about they way this was handled.

Sincerely,

Review: On 7/**/14 I purchased (Reference Number [redacted]) what I was lead to believe was a participation plan covering online and personal attendance to weight watchers weight reduction system. Upon attending a meeting I was informed that this purchase was for the online service only and I would need to pay for meeting attendance. On 8/*/2014 I called and canceled my 3 month savings plan as it indicated I could do in their ad. It also said I would recieve a refund if cancellation was desired.. The customer service person I spoke with told me my 3 month plan was canceled as of that date and I would receive a pro rated refund.

(Cancelleaton number [redacted])

On 8/**/2014 I called customer service again as I was still receiving online messages. I was informed by [redacted] the customer service person I spoke to that my cancellation number was on file but actually had not been put into effect. He also informed me that a refund was not possible unless I purchased another program that my funds could be partially applied to but not all of the original purchase price would be refunded. I feel the original discolsure purchase was deceptive and a bait-and-switch was used in place of any refund.Desired Settlement: Pro rated refund from 8/*/2014

Business

Response:

Upon further research we find that the member does qualify for a full refund, we have issued a full credit of $43.40 on 08/**/14. Credit usually take 3 to 5 business days to appear on the credit/debit card account. The account has been canceled effective 08/**/14.

WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to Weight Watchers online to sign up for their service. Immediately after signing up I realized the site is confusing and only offers recipes. I tried to use the app for my cellphone, which was included with the fee and could not get it to load. I cancelled the membership before using it and was only refunded $19 of the $65 I spent. I did nothing on the site. I tried to locate their refund policy and if it is anywhere on the site, I have not been able to find it. Their customer service people refuse to acknowledge that I am being charged for not using the service and backing out right away. They keep telling me that I can use the site until February *. I don't want to use the site. The site is horrible and the one thing that might have been helpful, the app for my phone, does not work. I looked at reviews and many people are having problems with the app. What I want is a full refund since I did not use any of the product. I cannot believe they do not have a way out of their service.Desired Settlement: I just want my money back, not just a third of it.

Business

Response:

Thank you for contacting Weight Watchers.In response to the above complaint, records are showing all monies have been issued back to this subscription account. 1/**/15 - refund 19.901/**/15 - refund 45.11Please feel free to contact us with any further questions.Sincerely,[redacted] Weight Watchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: WeightWatchers charged me for both MonthlyPass for an additional month as well as OnlinePlus account (concurrently). The business has informed me to switch to OnlinePlus has voided my previous MonthlyPass. This means there were 2 weeks of service in a previous program that have been voided -- and I am footing the bill. Additionally I am being charged 1 month service for the MonthlyPass beyond what would have originally been charged.1) the website is not transparent in the effective date of the plans and switching; I believe the way users are led through the options for plan changes or cancellations is deceitful.2) no user should ever be charged for future months' services concurrently with other services. Customer service has not been helpful in resolving the charges to my credit card, alleviating my concerns.Desired Settlement: I would like the business to reverse the charges immediately.I understand, though do not agree with, the charge for overlapping plans for the OnlinePlus plan. I believe the business should have been able to reverse this charge and allowed me to continue my current MonthlyPass until its expiration.However the business most certainly should reverse the charge for future MonthlyPass immediately -- as they have reaffirmed twice that plan is cancelled for me and I will not be able to use it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a Weight Watchers membership through my job because the pricing was discounted. I found out that I have been getting billed incorrectly for over 6 months. I contacted Weight Watchers customer service to fix the billing issue and keep getting the run around. I keep getting transferred to other customer service representatives and no one will make this right. They told me someone will call me back to resolve the issue and that was a week ago. Every time I called ,they kept mentioning my old address , which every time I called I asked them to update,(over 7 times)yet I get mail at my current address. I just want this resolved.Desired Settlement: Refund the difference the months that I was over charged from June [redacted] 2015 when I first signed up to January 2016.I was charged $39.95 (Regular price) and was supposed to be charged $15.99 (discounted from Employer Price).They told me they would not refund the difference. A credit to my account would also work if they cannot refund. Also to correct the monthly billing to $15.99 a month.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried to cancel my weight watchers online service without success. The online cancellation system on their website takes you information but does not give any indication that the request went through. Same thing for their email cancellation request system. In addition, I've tried cancelling on the phone but cannot get through to a representative in a reasonable amount of hold time.Desired Settlement: I want my membership cancelled immediately.

Business

Response:

We received the member's request to cancel the Online account. We apologize the member experienced with attempting to cancel their account. Corporate Affairs has canceled and issued a refund for $15.15. We have notified the member of the cancellation.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The business promised to refund my dues if I lost 10 lbs with in the first 60 days which I did. Now they are telling me they can not make that refund if I don't extend my subscription beyond 90 days. I am not extending my subscription because the local chapter is useless, can not even down load an app onto an android phone and attending the meetings is a useless waste of time.

I can't get a satisfactory answer by communicating on the telephone and the website is not accessableDesired Settlement: I want my promised refund and I do not want to extend my membership beyond 90 days.

That should be very simple if only there was someone in the weight watchers office who spoke and understood English.

Business

Response:

Thank you for contacting Weight Watchers. We received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotion. We reach out to the member to contact Corporate Affairs so we can obtain more information on applying the refund. Once the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: My wife and I joied Weight watchers last year and attended meetings for several months. The lecturer urged us to "sign-up" for the E-Tools as they were freee to members who were at their goal weight. Since it was "free" I signed up for the E-Tools. I didn't know how to enter the E-Tools website. I was never given any instruction on how to use the E-Tools and I subsequently never used the E-Tools. I called to cancel my E-Tools. When my wife and I stopped attending meetings I was unaware that Weightwatchers would now begin to charge for the E-Tools. Upon checking the charges to our checking account later that year we found that we had been billed over $150.00 for E-Tools that I were charged to my account. That was money charged to my account for absolutely nothing!Desired Settlement: I would hope that weightwatchers staff properly train customers in the use of E-Tools and warn them about fees that accrue for these "free" services long after you are finished attending Weightwatchers. I am sure that I am the only customer who feels that they have preyed upon by this organization and its' E-Tools component.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing or signing up for. In this customer’s case, we took several steps to inform him that the subscription would automatically renew unless he cancelled.

Review: My wife and I both opened an online account back on 12/**/2011 at the end of the three month subscription we called and cancelled our accounts. I did not realize till just today 1/**/2014 some 22 months later that they did not in fact cancel my wife's account but did cancel my account and they have been billing my credit card every month for $18.95 for a total of $416.90. My wife called to see if they would refund the money because they can clearly see that the account had not been logged in to since sometime in February 2012 not since we assumed they canceled our accounts as we had requested. They told my wife that they could not tell when the last time she accessed the account, which I find very hard to believe. The also said we should have canceled the account and that they would not refund the money. My problem is we called to cancel both of the subscription's at the same time and they canceled one of the accounts but failed to cancel the second account and now we are being told we should canceled the account....When in fact we did cancel BOTH of the accounts but they failed to deactivate one of the accounts and continued to bill with no emails and or no bills sent to us in any way to let us know they were deducting $18.95 from our account for over 22 months after we canceled. We would like them to access the account and see that we have not logged into the account since February 2012 and to look when the other account was canceled and refund the money from that point to present time as they were canceled at the exact same time.Desired Settlement: We would like them to access the account and see that we have not logged into the account since February 2012 and to look when the other account was canceled and refund the money from that point to present time as they were canceled at the exact same time.

Business

Response:

We would be happy to research the account further. However, during our search we were unable to locate the additional account for [redacted]. If you would, please reply with the username [redacted] used and or email address so we may cross reference when that account was cancelled. We hope to hear from you soon.

Review: My wife [redacted] somehow ended up on a distribution list for Weight Watchers. When we try to unsubscribe her, Weight Watchers wants for us to make an account; of course providing all kinds of information. I contacted them via phone and email on at least three or four occasions, and tried to opt out without building an account at least 10 times, all without luck. This is an awful business practice, and their "Advanced Support" team members can't even seem to help, as per the below e-mail trail.

==================================================

---------- Forwarded message ----------

From: [redacted]ate: Mon, Jun *, 2014 at 5:25 PM

Subject: RE: Help: Technical Support (#[redacted]

To: [redacted]

Cc: [redacted] Revdex.com <i[redacted]>

[redacted], or whomever checks this e-mail.

I got the below note from [redacted] in Tech Support last week on the [redacted]. Today my wife received the attached. I really did not know how hard it is for Tech Support to remove someone from a mailing list. Please try harder.

================================================= [redacted] Revdex.com,

Please see the below e-mail trial between Weight Watcher Tech Support and me. They don't see to have a clue how to remove someone from their mailing lists once they are put on. This is a really bad practice, and I thought a comment from you may help them figure it out. I actually tried to opt out about a dozen times before I took this approach - enough is enough. Thanks,

- [redacted]

=================================================

From: WeightWatchers.com (mailto:[redacted])

Sent: Thursday, June **, 2014 7:38 PM

To: **-[redacted]

Subject: Re: Help: Technical Support (#[redacted]

Dear [redacted],

Thank you for contacting Weight Watchers. My name is [redacted]. I am happy to assist you with your concerns today. Thank you for your continued patience.

I apologize for the inconvenience. I have escalated your issue for further research. We hope to have your issue resolved soon, and hope to have your email address unsubscribed as soon as possible.

Weight Watchers is committed to your success. If you have any other questions or concerns, please feel free to contact us anytime.

Thank you again for contacting Weight Watchers. I wish you the best success on your weight loss journey, and hope you have a wonderful day.

Sincerely,

Advanced Member Support

Weight Watchers International

=================================================

--Original Message--

From: **-[redacted]

Date: 6/*/2014 5:12:** PM

To: [redacted]

Subject: Help: Technical Support

User Number:

Server: [redacted]

Browser info: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko

Date: 6/*/2014

*First name: [redacted]

*Last name: [redacted]

City: [redacted]

State: [redacted]

zip: [redacted]

Email: **-[redacted]

Phone: ###-###-####

Questions: My wife [redacted] would like to be removed from your e-mail. I already replied and copied the [redacted] Chapter of the Revdex.com and the [redacted]. This is the last time I will ask you. The next e-mail will to the [redacted] Attorney General, and I will ask [redacted] to ask you to remove [redacted] by the direction of his office. I will also copy the [redacted] Revdex.com. This is a horrible business practice. My name is [redacted] and my cell is ###-###-####. Next Weight Watchers email will cause me to take the above action.

Happy Trails! - [redacted]</i[redacted]></[redacted]>Desired Settlement: remove the consumers from the e-mail list

Business

Response:

Can you confirm the email address to unsubscribe?

**-[redacted]

Weight Watchers Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The asked me to validate the email to be removed. It was correct, **-[redacted].

Sincerely,

Review: I contacted this business in January to stop the monthly billing. I was billed again, so on 2/**/16 I cancelled my service AGAIN. Again, I was billed $19.95 on my Amex. I contacted them and asked them to stop the charge (an in advance billing). They have refused to refund my funds. The company can see by my website that I have not used their services in many months.Desired Settlement: I would like a refund of $19.95 MINIMUM. A refund of $39.90 would be good.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the weight watchers online program and was unhappy with the product I purchased. I called to cancel the product and asked for a refund and they would only give me $8.95 out of the $57.88. Then the customer service said that if I would have bought a different product I could have got a better refund? It didn't make sense to me. I wanted at least $50 of my money back, if not all. I only tried the product for 10 days and did not like it. I called thinking I could get my money back and they said they were going to charge a approx. $30 activation fee that was on promotion for $1 when I bought it. I don't understand why they think it is okay to say they will sell you a product for $1, but if you are not satisfied with the product, then they will charge you $30. That seems unfair and unethical to me.Desired Settlement: I would like to have at least $50 of my money back. I would prefer a 100% refund of $57.88.

Business

Response:

Dear Sirs,

We are certainly willing to help the customer cancel, but want to inform you of the specifics of his account. If he chooses to cancel his Weight Watchers® Online 3-month subscription plan within one month of his sign up date, 6/**/2013, it will expire at the end of the month and his monthly fees will be pro-rated at the non-discounted price of $18.95. In addition, when he subscribed to Weight Watchers Online and submitted his payment, he agreed to the terms and conditions set forth in the Subscription Agreement.

The Subscription Agreement specifies that a $29.95 sign-up fee is non-refundable. While the cost includes our sign-up fee for $1.00, our terms specify that in order to get the benefit of this special price, the customer must complete the full three month subscription period.

Based on the refund policy outlined in our Subscription Agreement, until 07/**/2013 he is eligible to receive a $8.95 refund. After this date, he is no longer eligible. If he would like to cancel early with a partial refund, please reply directly to this complaint response so that we may complete his cancellation request. If we do not receive a response by the date above, his account will expire at the end of the pre-paid term on 09/**/2013.

The reason his potential refund comes to $8.95 is as follows, in accordance with our subscription agreement.

He paid $57.85 for a three-month subscription to Weight Watchers Online, three times our monthly price of $18.95. With early cancellation, he is liable for our $29.95 sign-up fee. Thus, $57.85 (3-month subscription plan) - $29.95(non-refundable signup fee) = $27.90 - $18.95(one month's service, pro-rated) = $8.95.

You may refer to our subscription agreement via the following web page for additional inquiries you may have regarding our refund policy.

Sincerely,

Weight Watchers International, Inc.

Review: I went onto weightwatcherS.com in June to deactivate my account. But the process for whatever reason was not completed. I was rebilled in early July which was a surprise to me. I immediately went online and cancel and sent a follow up email asking for a refund and was declined. I asked to speak with a supervisor and was told my account was "active" which is untrue because I haven't used the product in months. I believe they fully owe me a refund. They refuse to do anything but send me an impersonal email.Desired Settlement: $18.95

Business

Response:

Dear Sirs,

We belive the customer misunderstood our email response. While it is true the email says her account was active beyond the billing perod we did give her a refund of her most recent payment as she cancelled on the same day she was billed. When we use the word "active" we are not referring to whether or not she used the account. Below is a copy of the email the customer was sent.

Dear [redacted],

Thank you for contacting WeightWatchers.com.

Before we complete your cancellation request we want to explain the particulars of your subscription. According to our records you signed up for Weight Watchers® Online on 2/*/2013 . On step one of the sign-up process you entered your information on the payment plan and health profile page. On that very same page in the Select a Payment Plan section are the Payment Terms. Our subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancel.

Additionally, there is a billing message on the page where you select your payment plan during sign up which reads:

"For your convenience, your subscription will be automatically renewed at the end of your payment plan at the standard monthly rate until you notify us."

In addition, the welcome e-mail that you received after you subscribed clearly states that you will be automatically renewed at the end of your payment plan at the standard monthly rate until you cancel.

Your subscription was active beyond your billing date. Therefore, you were billed according to the terms of our subscription agreement on 7/*/2013 . However, since you canceled on the same day you were billed, we have been authorized to credit your account with your most recent payment. You should see this credit on your next credit card statement.

You may refer to our subscription agreement located at the bottom of every page on our Web site for additional inquiries regarding our refund policy.

The customer's account has already been cancelled and her most recent payment has been refunded.

Please let us know if you require additional information.

Sincerely,

Weight Watchers International, Inc.