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Western Dental Services Inc

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Reviews Western Dental Services Inc

Western Dental Services Inc Reviews (345)

Review: Account was paid in full on 6/16/14 in the amount of $919.00. Western Dental continued to deduct $95 per month from my account for a total of 8 months totaling $770 dollars in over-payment. Western dental refuses to reimburse the $770 but wants to reimburse the amount of $140 dollars stating there were bracket fees when all services rendered were included in the contract that was paid in full.Desired Settlement: Want total refund in the amount of $770 that was deducted from account in overage of payment.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that as indicated in our previous responses to the Revdex.com, protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form" (form provided is blank, it has not been completed). As soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Consumer

Response:

I have already sent a release form. Information on that document has not chat.

Review: I have been trying since the first week of June to simply get a copy of my dental records. I called western dental in nationaly city and I was told since I had not been there in so long that my records were archived and needed to be requested from corporate. I called corporate and spoke to a [redacted] and she told me that she would send the records to the place where I received my treatment, she gave me the contact number and managers name which is [redacted], I gave it a week and I called the national city western dental and spoke to [redacted] who claimed she never received anything from [redacted] and that she would have to request the records again. I gave it another week, called [redacted] back and was told she was on lunch, I called again an hour a half later and was told again she was on lunch, I said you guys told me she was on lunch an hour and half ago, I dont think anyone gets to take that long of a lunch, she then told me that [redacted] was busy and would call me back, she NEVER DID, time went by it was now mid July I called again and was put on hold for literally 30 mins before I hung up. I just called again yesterday and was put on hold and for the heck of it, I stayed on hold just to see how long I would be on hold this time, 23 mins I was on hold before someone decided to answer the phone only to be told that [redacted] is busy and will have to call me back, she once again NEVER did. I don't know if this company prematurely destroyed my records or why they are basically holding my records hostage and trying to evade me. I just want the records I requested. This company is very shady and should be investigated. I don't even think the doctors in there have valid licenses.Desired Settlement: I would like the records I requested. They are not giving them to me and doing everything to linger things on and to avoid my request. I would request that they be shut down but I am not sure if it's that simple.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

Patient was contacted by Office Manager, [redacted] on 8/5/14 and advised patient that her paper chart was located from storage and chart is at the local office. Office Manager, [redacted] left message for patient to notify her is she wants to pick up a copy of her paper chart at the office or how would she like her records sent to her. There has been no response from patient. Office Manager left another message to patient on 9/2/14.

Review: Due to financial issues, it seemed Western Dental would be the best option for braces due to good reviews, no credit needed and payment plans. In the beginning, the service was excellent, until I started being turned away from treatment. Due to unpaid bills (payment was due the same day as my appointmentI was going to pay after my appointment). After that issue was handled, I called corporate to make an appointment and when I showed up for my appointment, the receptionist would notify me that in fact there was no appointment for me and they could not see me without an appointment. My father and I believed the issue to be my specific office. Therefore, I decided it would be best to switch my office to the Mar Vista office (relocation fee, which HAD to be paid). Once I began treatment at the Mar Vista office, everything seemed like it was changing and for the better. Which did not last long, I started receiving bills in my name (at time of service I was a minor) and the account was under my fathers name originally. We ignored the change and continued to pay our monthly bill. We soon realized there were in fact, two accounts for one patient. As soon as we realized this we contacted corporate and got no help instead we kept getting the run around. Everyone in corporate said they would return our call. My father and I NEVER received any call backs. When we called to check status on progress we were told the issue was being taken care of and we would be receiving a call shortly. Both of the promises (issue being handled and a call back) we not fulfilled. At this time I was still being turned away from treatment due to the issue of the pending payments. I then started receiving calls from a collection agency, very confused I went to my father. He told me he had just spoken to corporate and they promised the issue would be taken care of. I explained all of this to the office, even provided them with contact names I spoke with, I was still turned away from treatment. Feeling helpless, my father went in personally to the Mar Vista office with the full amount due and ready to pay. The receptionist and manager refused payment, saying we must pay the collection agency. Now both my father and I have this issue on our record (while we were trying to pay). I decided I had to pay collections because no one at corporate was helping with the issue, so I paid and made an appointment. When I walked in, I checked in and ask the receptionist (Lily) if my account showed paid yet, she said no and that they would not be able to see me today or until I paid balanced owed. I showed her the confirmation number that O.R.S had given me and provided a contact name of who I paid with a phone number. Lily said she had to call corporate to get an okay, which she did and they finally okayed the visit. I was so happy I was finally being seen after months of no treatment--I had a loose bottom retainer. They took a new mold and told me my new bottom retainer would be ready in two weeks. I then walked to the front and the receptionist told me what day they had available which was 8/26/13 @11:15 am. In order for me to make the appointment I had to take the day off and was present at the office by 11:05am. I was sat in the dental chair by 11:20, then I sat and sat and another 20 minutes had gone by I overheard one of the dental assistances say its not here yet, as I sat patiently I grew upset. I got out of the chair and asked the same dental assistant that I heard say it's not here yet and asked her if my retainers were ready. She told me no, they were not but that they would be coming in later today. Of course at this point in time I had already wasted 45 minutes in the office and lost a day of work and pay. The dental assistant saw I was very upset and said to come back at 6:00pm, which I was okay with (I wanted my retainer, so my teeth wouldnt shift). Before showing up, I called the office at 5:30pm and was told they were not in yet and I explained the dental aDesired Settlement: DesiredSettlementID: Refund

I would like to be done with this company. I do believe a complete refund would be necessary, due to the poor customer service this company implies. The "debt", in which I paid, should be taken off both my father's and my credit and also provided in writing, acknowledging that in fact, I did pay the collection agency with in Western Dental uses (they still have not "reported" to Western Dental, that I paid). If this complaint goes unacknowledged I will look into my

Business

Response:

Thank you for submitting your inquiry. Please note that your concerns have been reviewed by the Western Dental Billing Department. Upon review of your records, it was noted that the accounts reflects a zero balance and has been closed since 9/27/2013. Your request has been sent to our Collections Department to correct your credit report. An AUD will be submitted and correction will reflect in 10 business days. We apologize for any inconvenience this may have caused you. At this time a refund is not warranted.

Review: My wife and kids went to this dentist, they were supposed to be part of my union insurance. My wife went there and they had exams and some work done. My wife paid 600 dollars and the insurance was supposed to pay the rest. Then they tell us the insurance did not pay the rest of it and they had left the PPO service and we would have to pay the rest. They should have told us they were not part of the PPO service anymore. one year they are and the next year they are not. I have asked them to send my copies of the bills we owe them and they just send me a bill of the charges we have received for late fees. They are a crooked company and we have been going to a new dentist for two years now, no problems.Thank you, [redacted]Desired Settlement: just drop all your late fees and show me a copy of a real bill. There should have been no more charges, they were part of our PPO and left.

Business

Response:

Upon the review of the account it was found that the patient's account was assigned to collections by error. WDS has made necessary adjustments and has removed the account from collections. Your request has been sent to our Collections Department to correct your credit report. An AUD will be submitted and correction will reflect in 10 business days. We apologize for any inconvenience this may have caused you. If you have any further questions, please contact me directly at 714-571-3309.

Thank You,

Customer Service Supervisor

Western Dental / Brident

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm not sure what your abbreviations mean. Could you please make your letter more professional. I would also like to know what you are doing with the money you say we owe you. We do not owe you any money and we want it to be gone. We need more

clarification in your letter.

Regards,

Business

Response:

As previously stated, upon review of the account it was found that account was assigned to collections by mistake. Western Dental has made the necessary adjustments and closed account. An AUD (Automated Universal Dataform) has been submitted to Transunion to correct patient's credit. Please allow 15-20 business days for correction to reflect in patient's credit report. Also, a zero balance letter was mailed to patient and apologized for the billing mistake and the inconvenience this has caused patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you,

Review: I received 3 payments from Delta Dental for services for my daughter, [redacted]'s DOB 3/26/98 braces. I immediately handed these checks directly to Western Dental without endorsing them. For some reason Delta Dental decided to reissue this same payments to Western Dental directly and are not requesting I reimburse them directly. I received collections notices from Delta Dental starting back in November of 2013 and have been threatened that they will forward me to collections although I never cashed or endorsed the payments. I have made multiple calls to the corporate office of Western Dental and Delta Dental attempting to resolve this matter. I requested Delta Dental to contact Western Dental directly and they refuse. I have made numerous visits to the Western Dental Dentist/Orthodontist office requesting Delta Dental be reimbursed, I brought every letter from Delta Dental to Western Dental and advised them that Delta Dental would be sending me to collections if these payments were not repaid. Delta Dental has now referred this matter to a collections agency. I have tried to speak to supervisors with each company but no one is doing anything or seems to care that I am an innocent party in this situation.Desired Settlement: Western Dental to reimburse Delta Dental for the overpayment that was issued to them and send notification to the collections agency that this was an error on their part.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

After research of account we are only able to locate 1 payment in account. A request has been submitted for a refund in the amount of $183.33 for check # [redacted]. A trace has also been placed on the 2 additional checks. Upon confirmation that checks were able to be located an additional refund will be processed. Western Dental will forward any pertinent information to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Evidence has been provided numerous to the Western Dental offices showing the information to resolve this issue and it has now almost been a year since I 1st reported the problem to Western Dental. I'm am requesting your office review the information I have provided in order to reimburse Delta Dental for the overpayment.

Regards,

Review: I've been going to Western Dental since I was a kid. I have had braces with them and done the general check-ups. Couple of years ago I got Invisalign with them and they charged me $2,500.00. I made monthly payments and they said that my teeth will be straight within 6 months. By the time the treatment was supposed to be done, my teeth weren't straight. They said I need another 6 months to finish treatments. I told them I wouldn't pay anything additional since they told me it would take 6 months. So they said that the $2,500.00 is good for up to a year as long as the treatments are finished. So by that time I moved to LA from Sacramento and then I had to fly back and forth to continue the treatments. They kept getting the impressions of my teeth and every time it would take 6 weeks to get them done and they kept saying that they bubbled up and I had to come in for a redo. This happened THREE times so it took over 4 months just to do the impressions. My teeth never got straight and I asked the Roseville office to transfer my charts to the LA office but they wanted to charge me. It doesn't make sense to charge for transfer when they are not able to complete a simple task. Finally they transferred my charts to LA office but the LA office claimed that they never received it and the Roseville office claimed that the LA office signed for them. So basically the LA office lost my charts. My teeth never got straight and now they are saying that I need to pay off the balance to continue treatments so I paid off the balance to continue the treatment and now they are saying that I need to pay another $2,500.00 to continue the treatment for another six months. This is just outrageous and this is not a good business practice. If they want to continue doing business in the dental field they have to be more professional and honor their promises in good faith. I am deeply disappointed with Western Dental and would never recommend anyone to go to them for ANYTHING. I didn't ask for much just want my money's worth.Desired Settlement: DesiredSettlementID: Replacement

Since Western Dental didn't keep their promise and I have been going through so much trying to get a refund from them and since they wouldn't refund me, I decided to continue treatments and they want to charge me double. I haven't even gotten retainers from them to hold my teeth in place and that for sure comes with every treatment. All I am asking is for them to continue treatments from where they left off (since I have another six months like they promised) an

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Based on examination of all available clinical information, the diagnosis, treatment proposed, and the orthodontic care provided was appropriate for patient's orthodontic condition. Per grievance resolution letter dated October 18, 2012 patient was informed that a refund was not warranted. Patient was also informed that if she would have worn her last aligner (#8) it would have prevented any such movement. The Committee also conclude that the transfer fee would be waived and should patient elected to proceed with this option, as a good will gesture, the total orthodontic fee would be reduced by $400.00. Patient did not returned for a re-evaluation as stated in the resolution letter dated October 12. 2012.Please note that the last time the patient was seen was on 5/10/12 (25 months ago), therefore patient's dental condition has changed. Due to the extended absence from orthodontic treatment and monitoring, WDS is unable to know patients, current condition with treatment needs. A continuation of treatment at no cost is not warranted. Patient's will be financially responsible if she decides to proceed with treatment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

Review: September 2013 I went to Western Dental for a procedure. I made payment arrangements with them and paid my bill on time every month and ended up paying that balance off in June 2014 as planned.

I recieved a bill in the mail November 4, 2014 stating I had an account balance of $204. I called Western Dental that day to inquire about the bill, and where the charges originated. They informed me that my insurance had not covered part of the original fees and this was now my debt to clear. At that time, I did not notice the date on the bill was dated October 8, 2014 with a payment due date of October 26, 2014. At that point I had received the bill PAST my due date and when on the phone the initial time, they never disclosed that I was pastdue. AND they never even attempted to call prior to me calling. With the initial phone call, I informed them that I would call my insurance to verify fees and lack of their coverage and then I would call them back to set up a payment arrangment.

It took me about a week to do that and when I called back November 10, 2014 they noted that I was charged a $10 late fee. They did not seem interested in setting up a payment plan and with my income, I am not able to pay the debt off in full. I made a $20 and said I would call back with another payment as soon as I could. Although I was very upset, the man on the phone was rude and ended up hanging up on me.

On November 21, 2014 I called Western Dental to inquire about my account and see about setting up a payment plan. Again they informed me I was charged another $10 that was applied to my account on November 11, 2014 - just ONE day after making a payment. I inquired about setting up a plan, to which they did not feel was possible and insisted that I pay the balance off in full to avoid other late fees. I tried to explain I could not afford that. I asked to speak to a manager or personel from billing. I was finally transfered to a voicemail, where I left a message. I have not heard back.Desired Settlement: I would appriciate all late fees be refunded, no more late fees applied to my account and a payment plan to be set up.

I do not understand how they find charges a year after services, 6 months after the account was paid off and then expect payment within 2 weeks of statement date with no willingness to set up a payment arragement.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any customer service that patient received and failed to meet her expectations. Late fee has been removed as a courtesy to the patient. Patient was also contacted directly by a supervisor to arrange a payment plan with the patient, a voice mail was left with a direct contact person. Patient is encouraged to contact the supervisor directly to coordinate a payment plan that will work best with the patient. WDS is willing to work with the patient for the best possible outcome.

Review: I HAVE A REFUND DUE TO ME BECAUSE MY INSURANCE PAID MORE THAN WESTERN DENTAL CALCULATED THAT THEY WERE GOING TO PAY. I HAVE CALLED THEM A NUMBER OF TIMES WITH NO RESPONSE. I AM ALWAYS LEFT ON HOLD FOR 15 TO 20 MINUTES AND HAVE TO HANG UP. I TALKED TO NANCY THE OFFICE MANAGER 2 MONTHS AGO AND SHE SAID THAT ALL REFUNDS GO THRU THE CORPORATE OFFICE FOR AUDITING.I HAVE RECEIVED NO RESPONSE FROM THEM. IN THE MEAN TIME I AM RECEIVING COLLECTIONS CALLS 2 OR 3 TIMES A WEEK FOR 3 MONTHS NOW. I HAVE TO EXPLAIN TO EACH CALLER THAT I DON'T OWE THEM MONEY.Desired Settlement: DesiredSettlementID: Refund

I WOULD LIKE TO HAVE THE MONEY I OVER PAID

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that as indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case. Please note that although patient has signed a release form, WDS requires that patient specifically list the Revdex.com under section: "Person/Organizations Authorized to Receive Your Health Information. Western is authorized to use or disclose your Health Information to the following persons or class of persons within an organization listed below."

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed the patient's inquiry.

An audit has been completed on patient's account and confirmed that patient is not entitled a refund. Patient's insurance has paid at UCR (Unusual Customary Rate) fees. When patient contracted for treatment an estimate worksheet was provided and signed by patient. Estimate worksheet states that insurance benefits are estimated and actual insurance share benefit and patient share may be different. Based on insurance Explanation of Benefits patient's responsibility is $1922.00. As a good will gesture Western Dental will not charge patient $1,922.00 as insurance states. The over payment from the insurance company has been applied towards patient share. On 8/18/14 Western Dental modified patient share o to $806.25. Patient has paid a total of $580.00 leaving patient financially responsible with a remaining balance of $226.25 plus additional late fees and interests of $106.37 that have incurred on account. Patient is welcomed to contact her insurance company for confirmation of patient share responsibility.

An itemized statement has been mailed to patient detailing all treatment rendered, insurance payments, and patient payments. Also, copies of insurance Explanation of Benefits have been provided to patient. Patient has been provided with a direct contact person, patient can contact the representative assigned to her account for further explanation of financial audit. Once patient contacts Western Dental representative and agrees to her financial responsibility of $226.25 the late fees and interest of $106.37 will be removed as a good will gesture.

Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this has caused patient.

Review: I took my 9 year old daughter in for a scheduled 3:00 pm appointment on 9/11/14.Upon being taken back to treatment area, I was shocked to see the state of same. The facility is unsanitary to say the least. I was appalled by the conditions. It both distressingly run down, as it is disgustingly dirty. The last thing anyone would want done there is have a procedure done & allow the bacteria into their body! Besides the horrible state of the facility, the patient service/interaction is terrible. Upon sitting in the treatment area, I asked one of 3 dental assistants (I'm assuming that's what they were) mulling around what the estimated length of time the procedure would take was, & she said it depended. I asked what it depended upon & she couldn't give me answer, & didn't seem to care less I was asking. Another assistant came by & said that there were 3 other patients waiting for treatment. When I indicated we had a 3:00 pm appointment, she stated that my daughter, as well as the other 3 patients all had 3:00 pm appointments, with the 1 dentist on at the time & that as they were a "clinic" that's the way things are done. This is unacceptable & patients should be informed that this is the way appointments are scheduled so it's known you're there for an undetermined amount of time.Also, looking through the forms I was to sign on my daughter's behalf, I was horrified at their disciplinary policy for children. One of the items I was asked to sign off on indicated that the dentist can cover the child's mouth & keep it covered until the dentist feels like the child is behaving appropriately. This is disturbing to say the least. The assistant I mentioned my concern about this to waived off my concern like I was crazy.Within 15 minutes of arriving for my daughter's appointment we walked out. No one should be subjected to lack of sanitary conditions, horrid patient/staff interaction or scary corporate policies!

Product_Or_Service: Dental WorkDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want the facility inspected immediately by both the health and dental boards.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.

WDS sets and maintains high standards for cleanliness, housekeeping and patient safety within our facilities. To assure compliance with WDS standards and policies, and the compliance with all associated state and federal guideline, our offices are regularly monitored and inspected. As the patient reported a possible deviation from our expectations, an additional evaluation of the facility will be scheduled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It does not indicate by whom the "additional evaluation" of the facility would be performed by. I'm assuming it's just a Western Dental representative and, if so, that's unacceptable and not what I requested in my complaint. I want the facility inspected by both the health and dental boards, not an individual from the company to which I've filed a complaint against.

Review: I was given false information concerning dental work and the first time I got services I had a copay. This bill is well over paid and the last time I had service I was told I had no copay. As of today I have overpaid the initial bill which I was aware of. This was the reason I was inquiring about whether I had completed my payments and found out this business has added a copay from my last visit that was told to me I did not have. I did not have the opportunity to decline the service because I was not inform of such a copay of approximately $3000.00 the information given to me was no copay. I'm having a hard time with a refund due to me from my initial contract for the copay I agreed upon. No paperwork was signed confirming I accept these charges or anything of the sort. Along with that my insurance company states they sent them an over the top bill. PS: I have documents to support my payments and what this company billed my insurance company

Product_Or_Service: Dental work

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund for overpayment for services 12/19/12. And withdraw copay of last services on 3/24/14 due to I did not have knowledge of and did not sign agreement to pay or have copay added to my bill.

Consumer

Response:

To whom it may concern:

December 19/2012 was the first time I had dental work done at western dental which required me to have out of pocket co-pay of $1,597.80. I qualified for payments through their financial institution and has over paid. Then on a office visit 3/24/14 the dentist ask how old was the partials I was wearing in which I responded. It was then suggested that I should get a new set of dentures. My response was what would my co-pay be. The assistant left the room to do the worksheet for the insurance coverage I have and came back with a worksheet showing I would not have a co-pay. At that time I decided to obtain partials.

Later I decided to inquire about the balance of my initial bill and through my records from my pay bill through my bank I had over payed the $1,597.80 by approximately $ 525.00.

Once I contacted Western Dental 1200 W. Martin Luther King L. A. Ca. 90037

I was told they had to do a audit and once that was done the information I received was I owed $1.00. Therefore I went into the office and at that time paperwork was produce showing what was charged to my insurance. I then contacted the insurance and it was said they tried to say the dental work received was $7,789.00 which is rediculous for partials.

My problem is I would not have had this dental work done at that time if I knew of the charges for the work and what they are trying to charge. Without an signature agreement it should be illegal to add any additional fees to an account.

I would like this bill created 3/24/14 to be dismissed and any overpayment reimbursed. They should only receive the amount due via my dental insurance.

Thank you

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

Thank you forsubmitting your inquiry. Western Dental sincerely apologizes for any inconvenience that this matter may have caused you. Please note that I have conducted an audit for 12/19/12, 08/02/13, and 03/24/14. Records show that the initial Signed Estimate for 12/19/12 was for a Total of $3718, with an Expected Insurance Share of $2273.00 and a Patient share of $1445.00. It was then

revised due to additional services on 12/19/12 for a Total of $4482.00, with an Expected Insurance Share of $2884.20 and a Patient Share of $1597.80. After reviewing the Explanation of Benefits it was found that your insurance carrier did not pay the estimated amount of $2884.20 leaving you financially responsible for the insurance short pay. I was unable to locate a signed Estimate for

08/02/13, however I was able to locate a signed Patient Consent To Treatment form dated 08/02/13 consenting to denture related treatment; meaning that you agreed to services rendered on 08/02/13. For the signed Estimate on 03/24/14 the Total amount was $3533.00 with an Expected Insurance Share of $3533.00. After reviewing the Explanation of Benefits it was found that your insurance carrier did not pay the estimated amount of $3533.00 leaving you financially responsible for the insurance short pay. At this time, your account is reflecting a current balance of $2338.00. Records show that you have not been notified of the remaining balance and the balance has not been billed. Please note that your concerns have been shared with the appropriate management at the local office to look into this matter for further assistance. I have attached the signed Estimates that we have on file with the audit I completed reflecting the remaining balance of $2338.00. As stated on the New Patient Information Sheet, patient is responsible for any insurance underpayment. Accordingly, the balance representing the insurance under payment will be added to your patient share. If you have any further questions

regarding this matter please contact me directly at [redacted]

Review: Did not report information to credit bureau, paid off all services and did not report to any agency failed to help assist me to resolve the issue gave me the run around for the past 4 monts and gave them the appropiate infromation to make correction and failed to do so and told me that it was taken carde of and was not.Desired Settlement: to complete the reporting process to local agencies for credit bureaus to recieve and issue correct credit score.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that as indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form" As a result, WDS responded directly to the patient regarding this matter on 2/20/15. However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.The release form provided is blank and has not been completed by patient.

Review: I transferred my treatment to receive a crown on my tooth from Western Dental located at 1230 S. Mooney Blvd, Visalia, CA to 2045 W. Briggsmore Ave., Modesto, CA on 7/07/2014. Due to a recent job loss, my dental coverage was only going to provide coverage until July 31, 2014 and both offices were very aware with the situation and I stated I only wanted to get the crown for my tooth if they were able to complete the treatment in time, otherwise, I could wait. The patient consultant, [redacted] (at Briggsmore office), assured me they would be able to complete services and I proceeded with the dental treatment.

The day in question is the last treatment date, August 1, 2014. The office scheduled me to have my crown put in, this was the delivery date. I again expressed my concern to [redacted], letting him know that my insurance coverage is only until 7/31/2014, I don't want to have to have to pay for it. He assured me that it was okay, they already verified with the insurance company and that they will pay on the "prep date."

At the end of August, I received a statement from my insurance company, they were not paying for the service performed on 8/1/2014. I walked into Western Dental, I spoke to [redacted], on 9/2/2014 for an explanation of the charges, and why am I now being charged for the services when the contract they had me sign stated I was only responsible for $30 (which was 7/7/2014). I was informed she would look into it, I didn't get a phone call back the next day as I was promised. I called two days in a row, I was finally able to get a hold of Isabelle, she explained it needed to be handled by the office manager. I hadn't received a call on 9/12/14, I walked into the office to inquire about the charges. [redacted] took me into the office, I asked [redacted] and Eli why I am being charged when my contract stated all I owed was $30, they responded that I was still responsible for the amount because the insurance didn't pay.Desired Settlement: I would like Western Dental to be responsible for their mistake. On 7/7/14 [redacted], the office representative (who no longer works there) verified my insurance coverage, and noted my file. I signed a contract stating all I owed was $30 for the treatment. I shouldn't be held financially liable for Western Dental employees misconduct/incompetence. I would like Western Dental in Briggsmore, Modesto, to honor the contract that they had me sign.

I would like to add, all the contract that was signed by me with Western Dental in both locations, Visalia and Briggsmore, has been paid. I don't understand why they won't honor the contract that THEY generated.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.

Patient was issued and estimate of coverage based on insurance verification. Office advised patient they would do everything they could do to accommodate patient, but no guarantee that treatment would be finalized prior to termination date of 7/31/14. Patient insisted on rushing treatment before insurance terminated. Patient was not guaranteed 100% insurance coverage, as set fort in the Installment Contract and Promissory Note that patient signed, patient is responsible for the difference in the fees for our services and the amount the insurance company pays.

An appeal will be submitted to the insurance company on behalf of the patient for reconsideration of payment. Please allow 60 days for appeal process to be finalized by the insurance company. Patient will continue to be financially responsible for remaining balance pending appeal resolution.

Review: I went to this location of Brident Dental to obtain a replacement denture. After the exam, they reported other dental issues that also needed attention. On March 2, they charged a deposit of 263.00 to begin the work. After reviewing my medical history, they decided they needed a release from my cardiologist for the administration of anesthesia. Since making dentures does not require anesthesia, I asked them to begin on that while we awaited the medical release. They refused to begin without the release. At that time , I asked for the refund of my deposit. They said they would attempt it, but at the time did not know how. Today I received the credit card bill for the deposit they charged. I then called them to ask for an explanation. I was told that a refund could take 30 days. Since it only took them a few minutes to take my money, I feel that they can process the refund with the same speed. I have disputed the charge with my credit card company. I would like others to be careful when dealing with this company because they hide behind an answering service in California and are unresponsive with simple requests. The vast majority of their services are on credit or insurance and their unwillingness to refund monies when no services are rendered is highly questionable. I request that the Revdex.com seek an explanation and help resolve this issue.Desired Settlement: Brident Dental should immediately refund my credit card account.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient. When patient presented to the office he was evaluated, the dentist determined that additional treatment needed to be addressed. Due to patient's dental condition and medical condition it was necessary to obtain a medical clearance from patient's primary doctor. Treatment cannot be started without a medical clearance due to liability reasons. Before it was determined that a medical clearance would be required a deposit of $268.00 was collected from patient. Once it was determined that the dentist was unable to proceed with treatment until medical clearance was received, the office was unable to void the credit card payment. Also, patient's contract was cancelled and closed on 3/4/15, due to a glide in the system the contact did not closed and a billing statement generated to bill patient per his contract terms. Please note that contract was manually closed, no more billing statements will generate. The refund process normally takes from 15-20 business days. Unfortunately due to accounting purposes a refund cannot be processed by the click of a button, it has to go through company's refund policy. Patient does reflect a credit of $268.00 on account, since patient has stated that he has disputed the charges with his credit card company a charge back will now take place, his credit card company will contact Brident. Due to the dispute that patient has filed his credit card company will request the money from Brident Dental and apply it back to patient's account. If we process a refund of $268.00 patient will have 2 refunds of $268.00 and patient will have to refund Brident Dental $268.00. Patient was personally contacted to further address his concerns and confirm that charge back status with his bank. Patient can also contact his credit card company to inquire on their charge back policy and the time frame it will take them to collect the money back from Brident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to point out that the response makes it look as if I am trying to take advantage by doubling the refund. This is not what I requested. I asked for a refund at their office on Beltway 8 and Beechnut in Houston. When this was not processed by the close of the billing cycle, I disputed the charge to my credit card company. After 15 days with no response from Western Dental , my credit card company removed the charge. I would warn other consumers to be aware of Westerns lack of customer friendly business practices and to use a credit card to pay for at least the down payment. This will protect us from these types of "glitches in the system". I am also shocked that the only way to get a response from the Houston location was to track down their corporate offices and file a complaint with their local Revdex.com. I thank the Revdex.com for their help in the resolution of this unfortunate situation.

Regards,

Review: My husband and I used the services of Western Dental for our son's orthodontia and began paying by payment booklet on 2/19/2011. On June 12th 2014 I contacted customer service to research the payoff for the bill. I was told that the bill was paid in full and we had overpaid. When I asked how much we had overpaid the representative said she needed to "research" the matter and I should call back in about a month. On July 9th I called back and spoke with representative 'Jose' who said that he saw where I had called the previous month and the representative needed additional time to "research" our refund. Being the computer age, when individuals can run businesses from thier home, I find it hard to believe that Western Dental's Corporate Offices cannot dicifer my billing history.

I am complaining about the company's failure pay me the overage, to provide me with the amount I overpaid and failing to give me any plan they may have to reinburse us. I am complaining about the lack of an itemized billing statement showing this information.

I have been told to call back twice so far with no result. I have seen similar complaints on line and believe I am being given the runaround.Desired Settlement: The desired outcome is that Western Dental immediately advise me of how much is overpaid on the account and provide the reimbursement by check immediately. The account is in the name of [redacted]. The patient was my son, [redacted] (DOB [redacted]). the account # is [redacted].

Business

Response:

Regarding Case # [redacted]

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

I have reviewed patients account and records show that an audit was completed. Based on the audit a credit of -$210.00 was found. We have requested a refund request so that it may be processed. We are currently pending authorized signatures to complete the refund. Please allow 15-20 days for Responsible Party to receive the refund check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have had this problem since July l. In July my account with western dental was at $5.00 I had automatic withdraw set up for $103.00. So 103 was withdrawn when $5.00 was all I owed. I contacted western dental and was told my account would get sent to the audit department. I was then told a refund in the amount of $176 and some change was to be issued and that the local office would have to sign off on this, which did happen. I waited for my refund and got nothing. Every time I called the western dental contact number to check the status on my refund I would get the run around or transferred from department to department. It was urgent that I contact them because my debit card they had on file was going to expire. So they told me to email customer service my address so they could instead send me a check. So I did what I was told. [redacted] confirmed she got my email. A few weeks later I email [redacted] to check the status since I have not received my check and was told that no refund was due to me. That I needed to contact my local office. So I did that as well. From my local office I was told I wasn't due for a refund and that I actually owed them $8.00 but that was written off. So how is it that I go from being owed $176.00+ to owing them $8.00?? All the steps to the refund were checked off but then I owe them??I have tried contacting the call center and was told the billing department is closed. This is ridiculous and can not believe the unprofessionalism in this matter!!Desired Settlement: I would like to get my $176.00+ back! After my account was sent to the audit this was my refund!! I would like my money back!!

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. A second review was completed to confirm if patient is entitled a refund. Attached is an itemized statement reflecting treatment completed, additional charges, and payments. Patient contracted for $3,899.00 plus additional fees of $643.29 wish included plan renewals, late fees, and interests. Patient paid a total of $4,496.43, therefore a refund is not warranted. Remaining balance of $45.86 was written off as good will gesture.Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred.

Review: I AM ON PAYMENT PLAN FOR $99 A MONTH. I HAVE PAID ADVANCE PAYMENTS TWICE SO I WILL ALWAYS BE AHEAD. I RECENTLY BROKE MY ANKLE AND HAD SURGERY. I CALLED AND ASKED TO APPLY THE ADVANCED PAYMENTS I HAVE MADE BECAUSE I SHOULD BE 3 MONTHS PAID IN ADVANCE OR TO SKIP JULY AND ADD ONE PAYMENT TO END OF LOAN. THEY SAID NO WOULDN'T HELP ME AND ALREADY CALLING AND HARASSING ME. I DON'T HAVE THE MONEY.Desired Settlement: I WOULD LIKE MY JULY PAYMENT EITHER APPLIED TO THE ADVANCED MONTHLY PAYMENTS I HAVE MADE OR SKIP AND ADD 1 MONTH TO END OF CONTRACT WITH NO LATE FEES

Consumer

Response:

They have continued to call me and ask for payment. I told them the situation and requested any advanced payments made to be applied ot to please add 1 payment to end of contract. They are unwilling to help. I contacted them in advance and there service is horrible and harassing.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any customer Service that failed to meet patient expectations. As a good token of amends WDS has agreed to move July installments to the end of her contract balance due to financial hardship. Patient was contacted directly to address her concerns and patient was satisfied with the resolution provided. Patient was informed that her next payment is due on 8/5/15.

Review: I requested new dentures, I when several times for fittings of the dentures so that they would be made to fit my mouth. When the dentures were ready, I was called to get them. The top dentures fit perfect I had no pain in my gums. However the bottom dentures did not fit. I was told that I needed to get used to them and to return if I still had a problem. The bottom dentures were very painful and I returned 2 weeks later requesting that they be fixed. At that time they filed the bottom of the dentures and told me to try wearing them again. 4 weeks later, I returned because the dentures continued bother me. They hurt to much to even use them to eat. At this time, I was told that because the bottom of the dentures were not cutting the gums in my mouth, that they fit correctly and would not do anything else to fix them and to not return anymore to the office.Desired Settlement: I would like to either have the bottom dentures repaired correctly or new ones made.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Patient presented for a evaluation at the general dentistry at WDS. Her primary concern was the condition and function of her existing upper and lower complete dentures. Following the review of her medical history, a panoramic radiograph was taken and an examination performed. Recommended treatment, accepted by patient, included the fabrication on new maxillary and mandibular dentures. Noteworthy, and consistent with the long term wearing of dentures, was marked loss of bone in both arches. Following steps typical to the making of such appliances, the dentures were delivered to patient on January 27,2015. Customary post-operative adjustments and care followed. We wish to remind patient that removable appliances are not a functionally equivalent substitute for one's healthy natural teeth. Due to their nature and the oral anatomy upon which they rest, full lower dentures are even less stable, functional and retentive than upper dentures. Following the delivery of their dentures, most patient can expect to, and must be willing to return to the office for several adjustments of sore spots, the fit and/or the bite. Some patients are never able to accept dentures as substitutes to natural teeth. Such limitations need to be acknowledged, and compensated for by the patient. Patient is both encouraged, and is welcomed to return to the office for evaluation and the performance of any treatment which is necessary. Experience has shown that, without a patient's acceptance of their compromised condition and the development of realistic expectations, they are unlikely to accept and adapt to their dentures and enjoy a reasonable level of satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After reading the response from WDS, it is very clear to me that they do not understand my problem. I have been wearing dentures for 20 years and I am fully aware of what they feel like and what there capabilities are. Furthermore, I called WDS and was referred to another site location located in 9th street. There I was told that the new dentures which were made the location in 24th street were not done correctly. I would like to have new dentures made so that I could eat without pain.

Review: To complete all dental work upper and lower contract price approx. 2150.00 total.AS I was waiting for the novacain to take effect . The dentist finds another cavity, and calls in billing to add this to the bill. Unfortunately I allowed it , due to the fact that to complete all the work on just the lower jaw and the fact that it was a bad cavity. The dentist said "I can't believe that they missed this". Approx 172.50 extra. They completed the lower jaw work. Then I went in to have the upper jaw work done. The dentist took one look and said your contract needs to be changed. You have 3 abrasions, that need to be filled. They are not cavities, but to be treated properly, they must ADD ON TO THE CONTRACT AGAIN, ANOTHER 3 FILLINGS APPROX 600.00! At this point, I said stop. I want an itemised bill , for all the work that had been completed. As I was leaving the lady in charge of billing said that all the work had been completed , even though they had not touched the teeth in roof of my mouth.Desired Settlement: DesiredSettlementID: Other (requires explanation)

All work to be covered in original contract . minus cap and extraction as agreed

Consumer

Response:

I had an exam done at western dental, that was to include in a contract "all work that needed to be done to protect all of my teeth". The original contract had a crown and an extraction, which I opted not to have done. The contract was to include all fillings. I went in for my lower jaw work, and after being injected with novacaine the dentist says to me "whow there is another cavity, how did they miss this one, its really bad. I'll call in the billing people and they will add this to your contract." I let them do this , an extra 200.00 approx. I figured 1 cavity an honest mistake. They completed the work. When I came in to have the upper jaw done, the dentist did the same thing., She took one look and said I had 3 fillings that needed to be added to be added t.o my contract. Approx. 600.00. She said they weren't on the contract because the fillings were abrasions, not cavities. I asked what the proper treatment would be ? She said they need to be filled or they will turn into cavities very quickly . At this point I told her to stop and walked out of the office. I filled this complaint. My total contract upper and lower jaws was a total of approx. 2300.00. They have not done any work on my upper teeth.I have asked the lady in charge of billing for an itemized bill of all the work completed, and she just laughed at me. She said she would send one to me. She has not. Also their office called me and told me ,that I missed an appt.., which I never made. I told them that they would be doing no more work on my teeth, because they keep trying to add on to my set contact price. I want the upper 3 fillings and the lower 1 filling that I should not have let them add to the contract, in the middle of treatment, removed from my contract price. Approx 800.00 - 2300.00 and I will pay the remaining . This woman who heads their billing department is a rude, unethical, person who likes to manipulated bills to the benefit of western dental. thank you [redacted]

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred. It is noted that on the day of treatment patient was not cooperative with treating dentist and patient stated that he was not going to be returning for the remaining treatment. Patient stated that he was not satisfied with the treatment, at this point treating dentist reassured patient that he still had remaining treatment to be completed. Since patient insisted that he was not returning to the office the necessary adjustments were made on patient's account. The treatment that was not completed was removed from contract balance and account was modified to bill patient for services rendered only. An itemized statement was mailed to patient reflecting all treatment rendered. Patient was also contacted to confirm if he is still interested in returning to the office for the remaining treatment. If patient decided to return to WD an appointment will be scheduled and patient's account will be modified to the original contract terms.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

First of all I was very cooperative until, the dentist told me that I needed 3 more fillings. That needed to be filled now to properly complete my treatment, (That weren't on my contract and would add over 650.00 extra cost) And, this is after they already added 200.00 to the contract price for a cavity, that they missed on the lowers. All together it would have added approx. 850.00 in total to the original contract price of 2000.00. The original contract was to take care of all filling necessary. Western dental has a habitual problem of doing this to their customers. Also, one of the permanent fillings has fallen out. I no longer will let Western Dental work on my teeth. The repair must be done, along with all the work on the upper teeth.( Add at least 3 filings that were to be all included in the original contract and the filling that fell out) . All together Approx. 1000.00. I was contacted by someone from western's corp. customer serv. and he told me that they would wipe the bill to 0 and pay to have the extra work done (3 fillings and the filling that fell out). He said all he had to do is tell his supervisor and would call me back the next day. He never called back. This company has not settled any thing with me. And continues to call me to schedule appt. to finish the work. But their corp. cust. serv. has just disappeared. Have Western Dental call me ( a person who can make decisions in regards to this matter). I am going to have the work done and bill them . A contract is what is signed and what they breached. They did not include all the fillings , which is what the original Dentist told me the contract would cover. Abrasions or not , the second dentist said they needed to be filled now to complete my treatment now. TOTAL 850.00 EXTRA

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry. Patient was contacted on 11/19/14 to address and review his complaint. Patient did not answered. a voicemail was left for patient with direct contact person information for patient to call back to further address his complaint. Patient was contacted again on 11/24/14. patient did not answered. Another voicemail was left for patient with a direct contact person, a direct number was for patient to call back to coordinate an appointment for patient to be re-evaluated. Patient was diagnosed and treatment planned for 7 fillings. Patient contracted for 7 fillings and a total of 7 fillings were completed. Patient was also contracted for periodontist treatment, deep cleaning were the only procedures pending. Patient contacted the office on 7/24/14 and requested to cancel his appointment and stated he will call when he is ready. Patient presented to the office on 8/21/14 and again on 8/25/14 to completed remaining treatment (deep cleaning), both times patient was not able to be seen due to account reflecting past due for non payment. On 9/2/14 patient contacted the office and informed the office that he will no longer return and will not be seen at this office and not to schedule any future appointment. At this point the office modified patient's account to only bill him for services rendered. The contract balance reflecting on the itemized statement that was mailed to patient on 11/19/14 is for services rendered only. Patient is encouraged to return to the office to have filing re-done at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I am a current client with Western Dental as they have contracted to take care of my braces. In August 2013 I was notified that I had to have a crown on one of my back teeth. The doctor put the crown on and I left. ON THE WAY HOME the crown FELL OFF! I went back to the location on Oracle, they re-cemented the crown back on the tooth. July 4th, 2014 THE CROWN FALLS OFF AGAIN! I look inside the crown and it is all black and green! Western Dental was not open so I went to a dentist that was open, and the other dentist told me "THE CROWN THAT WESTERN DENTAL HAD PUT ON WAS MADE TOO SMALL AND THAT IS WHY IT KEEPS COMING OFF!" He made a new crown and put it on for me. Western Dental charged me 1400.00 for a crown that I now carry around in a plastic bag. I have made about 10 attempts to speak with a customer service person about the matter, but no one really can give me an answer, and I just paid the crown off on the payment plan as if I had NOT Western Dental would turn me over to collections! For a crown that I don't even have in MY MOUTH! I even emailed the customer service department and they told me to speak with someone at the location. The people at the location tell me to call the Corporate office! Its a TOTAL SCAM! I paid 1400.00 for a crown and it's NOT IN MY MOUTH!Desired Settlement: Refund of the 1400.00 and they can have the crown back gladly! Or a credit for the 1400.00 to MY BRACES!

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that although WDS has obtained the required release from patient, WDS has not finalized its review and resolution of this matter. Please note that this case is under a grievance review and is due for resolution on or before 09/16/2014, at that time, WDS will forward any pertinent information to the Revdex.com.

Business

Response:

As

previously mentioned, Western Dental Services, Inc. ("WDS") is in

receipt of the Revdex.com's inquiry regarding this case. Please

note that although WDS has obtained the required release from patient, WDS has

not finalized its review and resolution of this matter. Please note that this

case is due for resolution on or before 09/16/14, at that time, WDS will

forward any pertinent information to the Revdex.com.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

The Patient Relation Committee has finalized patient's complaint. A resolution letter was mailed to patient on 9/15/14 with an explanation from the peer review committee of their findings and a resolution to patient's complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter from the company accepts NO responsibility for the ill fitting crown. It does state that I should have brought the matter to their attention sooner, I would've thought that would have been OBVIOUSLY APPARENT each time I RETURNED TO HAVE THE CROWN PUT BACK ON! AFTER THREE TIMES OF IT FALLING OFF, people get TIRED OF THE BAD PRACTICE AND SEEK REAL PROFESSIONAL HELP!

Review: My problem with Western Dental is that in they have filed a false claim towards my credit. On 10-16-2013 I had gone into the office and got a FREE evaluation on Ortho for braces to see how much they would cost. They quoted me $4654.00 dollars. That day I had signed a treatment plan contract for the cost of the braces and services. I work at a dental office and my boss the next day had told me that he can give me a better deal because I work for him and I can get an employee discount. On 10-17-2013 I had called western Dental back to see if I can cancel my contract with them because I have not received any services from them and that I would be getting the services from my work. I spoke with [redacted] (Wester Dentals Manager of the Ortho Department) she told me that it will be no problem and that she was canceling my contract. I asked if there was any fees I need to pay or sign any papers I was told NO. That they will handle it in office and there is nothing ells I need to do on my end.

In the month of February I had tried applying for a house and I got denied because I have a claim of $4,654.00 on my credit from Trans Union for a false claim that is not true. I was in total distress and shock of this I contacted Western Dental right away calling the main office I called and spoke with [redacted] and left a message about this urgent matter to me and to please have [redacted] contact me! I did not receive a phone call back so on March 4th about this issue I called and finally got to speak with [redacted], I never got a phone call back from her in the first place I was upset and when I did speak with [redacted] she acted like it was no big deal and that she would get it taken care of right away. I called again March 20th and NOTHING was done about this issue, speaking with [redacted] from corporate told me no one has done anything with the claim. I have called OVER multiple times in the past 5 months and NOTHING has got done on my CREDIT at all! THIS IS FRAUD!Desired Settlement: I want this false claim of $4654.00 taken off of my credit completely so I can apply for a home with out any issues and not have to worry about my credit any more. I have been stressed and depressed about this whole situation it has taken a toll into my personal life as well as my work life, and I don't know what to do any more, I have contacted everyone through Western Dental (No one has helped me I am falling through the cracks) and I have talked to my credit and have been trying to get this off of my credit for 5 months now for a false claim that has no intent at all of being on there. If someone can contact me about this complaint I would greatly appreciate it. Thank you so much

Consumer

Response:

see attached for authorization release form.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

I have reviewed the patient's account and it shows that the contract was canceled and the account was closed. A zero balance letter was sent to patient. Please be advised that a request was submitted to have negative credit reporting removed. If you have any further questions or

concerns, please contact me directly at 714-571-3309.

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Description: Dentist Information Bureaus, Dental Laboratories

Address: 530 S Main St #600, Orange, California, United States, 92868

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