Western Dental Services

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have bee forwarded as a formal complaint and a written response will be mailed to the patient within days The Grievance Committee will review patient's concerns and resolution letter will be mailed to the patientAlso, please note that patient's insurance was not billed for services not yet completed, insurance company can only billed for the services that were complete A claim was sent to the insurance company for date of service for 2/19/(One Hour Bleaching) and 3/7/(Crown delivery tooth #9) Patient is welcomed to contact her insurance company for confirmation of the claims submitted

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: Responsible party was personally contacted to address her complaintResponsible party was informed that her account was audited for services rendered only Responsible party was mailed an itemized statement reflecting all treatment completed, payments applied to account and any adjustment Responsible party was provided with remaining account balance and the fees per her insurance company were also reviewed Responsible party was informed that her account will be pulled from collections and will be scheduled for a payment plan starting 1/15/ Responsible party was satisfied with the resolution and agreed to make monthly installment Western Dental sincerely apologizes for any customer service that failed to meet her expectation and for any dissatisfaction and any inconvenience that this matter has caused her

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Please note that as indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case Please note that although patient has signed a release form (as provided by the Revdex.com), WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was mailed to patient on 01/30/ As soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Please note that as indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case WDS requires that patient complete and sign the "Western Dental Services Authorization Form" As a result, WDS will responded directly to the patient regarding this matter However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.The release form provided is blank and has not been completed by patient

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: After further review of patient's complaint it is noted that account was given a total discount of $ An itemized statement has already been mailed to patient indicating that all payments were applied to account and discount was applied to account Account was adjusted and closed with a zero balance, a zero balance letter was mailed to patient on 10/10/ No additional adjustments or credits will be applied to account

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Western Dental sincerely apologizes for any inconvenience that this matter may have caused responsible party Please note that this case is currently being reviewed by patient's insurance company due to a grievance that responsible party has filed All pertinent information has been forwarded to the insurance company for review as they will determine the outcome of the complaint Responsible party is encouraged to contact her insurance company for a resolution to her complaint

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: Responsible party was contacted and contract terms were reviewed Please see attached copy orthodontic contract verifying that responsible party contracted for the amount of $ Also, attached is the itemized statement reflecting all payments made on account Responsible party has paid a total of $3,941.00, leaving a remaining balance of $ Included is also the Western Dental Orthodontic Treatment Policy signed by responsible party Please refer to page #were responsible party was made aware that the $yearly plan sale will be added automatically to the balance and is obligated to pay under the installment contract with Western Dental One plan sale of $was added to remaining balance of $108.00, therefore remaining balance of $is correct A refund of $is not warranted since there is no overpayment and there has been no breach of contract from Western Dental Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Western Dental is charging me $I did not finish my treatment I refused to go backWestern Dental is Charging me because I sign the form once again I did not finish my treatmentOne of the lady my wife spoke told her that I need it to pay that amount because I sign the form and its a contract no matter if I finish my dental work or notMy last Visit was for the Deep cleaning onlyWe never Recived Letters to my address I contact the corporate office and no response and the local office and they never returns my call they ignore my wife and II did everthing to resolve this issue and they never communicate with meWestern Dental is so unprofessional Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a signed contract with the Dental Office to perform teeth extractions that where never performedIf I owed anymonies to Western Dental they would have harassed me until they got their paymentNot once did I hear from them phone/mail in regards to a balance dueIf so I am a man of integrity and I pay my bills in full, my credit history can prove that!!! I find it unproffesional that they would keep money for services never performed on meI will wait to recieve the EOB that I already have from them to compareThe way the company is unprofessional and shadyI have never dealt with such situation I paid for my wisdom teeth to be extracted and it was never performed, plain and simple I deserve my refund Regards, [redacted]

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have bee forwarded as a formal complaint and a written response will be mailed to the patient within days The Grievance Committee will review patient's concerns and resolution letter will be mailed to the patientAlso, please note that patient's insurance was not billed for services not yet completed, insurance company can only billed for the services that were complete A claim was sent to the insurance company for date of service for 2/19/(One Hour Bleaching) and 3/7/(Crown delivery tooth #9) Patient is welcomed to contact her insurance company for confirmation of the claims submitted

Hello,I was not sure if you wanted me to fill out everything Let me know if you can view the attachment.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like to point out that the response makes it look as if I am trying to take advantage by doubling the refundThis is not what I requestedI asked for a refund at their office on Beltway and Beechnut in HoustonWhen this was not processed by the close of the billing cycle, I disputed the charge to my credit card companyAfter days with no response from Western Dental , my credit card company removed the chargeI would warn other consumers to be aware of Westerns lack of customer friendly business practices and to use a credit card to pay for at least the down paymentThis will protect us from these types of "glitches in the system"I am also shocked that the only way to get a response from the Houston location was to track down their corporate offices and file a complaint with their local Revdex.comI thank the Revdex.com for their help in the resolution of this unfortunate situation Regards, [redacted]

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry The following is WDS' resolution to this matter: Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred Please be advised that patient's concerns have been shared with the appropriate management to address patient's complaintA refund request was submitted to the Refund Department on 10/23/ Pleas allow 15-business days for the processing of the refund Western Dental apologizes for any inconvenience that this may have caused patient

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau As stated in previous response patient is only being billed for services rendered only Patient is not being billed for the contracted amount, an audit has been completed to confirm remaining balance As previously stated patient's insurance terminated therefore insurance company did not make payment towards all treatment completed Patient is welcomed to contact insurance company for confirmation of benefits paid toward his treatment As noted on the patient estimator worksheet signed by patient states any insurance short fall will be patient's responsibilityAn itemized statement with a copy of his contract was mailed and emailed to patient confirm that patient is not being billed for any fillings as he has indicated Patient is being billed accordingly Western Dental considers this case closed

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this caseWestern Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patientWhen patient presented to the office he was evaluated, the dentist determined that additional treatment needed to be addressed Due to patient's dental condition and medical condition it was necessary to obtain a medical clearance from patient's primary doctor Treatment cannot be started without a medical clearance due to liability reasons Before it was determined that a medical clearance would be required a deposit of $was collected from patient Once it was determined that the dentist was unable to proceed with treatment until medical clearance was received, the office was unable to void the credit card payment Also, patient's contract was cancelled and closed on 3/4/15, due to a glide in the system the contact did not closed and a billing statement generated to bill patient per his contract terms Please note that contract was manually closed, no more billing statements will generateThe refund process normally takes from 15-business days Unfortunately due to accounting purposes a refund cannot be processed by the click of a button, it has to go through company's refund policy Patient does reflect a credit of $on account, since patient has stated that he has disputed the charges with his credit card company a charge back will now take place, his credit card company will contact Brident Due to the dispute that patient has filed his credit card company will request the money from Brident Dental and apply it back to patient's account If we process a refund of $patient will have refunds of $and patient will have to refund Brident Dental $ Patient was personally contacted to further address his concerns and confirm that charge back status with his bank Patient can also contact his credit card company to inquire on their charge back policy and the time frame it will take them to collect the money back from Brident

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As far as I am concerned this case is not closed because I never rejected to having a re-examination to further treatment with Western Dental I only refused to go back to the same Orthodontic who did not know what to do concerning my teeth after treatment for nearly years with the company The words from Dr ***s mouth were he did not know what else to do said on numerous occasions I often felt uncomfortable and afraid of him not knowing, these are reasons I cannot go back to him So, infact I did accept the offer to have further treatment with another Orthodontic within Western Dental I have contacted WD Corporate a number of times asking to see another Orthodontic but they continue refusing me of that right I also refused to pay the surprised additional $that was added after my contract was completed and closed for nearly one and a half years Yes I did signed the form to pay the $but only because I had no choice I was told to either sign the form or I would not get my retainers nor would I be able to have any treatment such as tightening of the retainer when needed For this reason I felt my hands were tied and I was bribed I am now requesting Western Dental to refund my money so that I can find treatment elsewhere Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Revdex.com, I just want to say that Western Dental Lied, I went back for adjustments after I got my lower denture at least times after getting my new dentureI Also let them know every time that I went in there how unhappy I was,and the last time the DrStated that perhaps I should consider implantsSince my last appointment I have gotten a new lower denture from Aspen Dental and they fit prefect, and I only had to go tovisits and my denture is done and fits prefact As I Stated previously I want to be made hole againI do not accept the resolve that Western Dental sent me and I will not be happy until they resolve my bill! If they are able to get away with ripping off there customers then why do we even have a Revdex.com

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred Please be advised that patient's concerns have been shared with the appropriate management to address, and an audit has been performed The refund amount has been confirmed and a request is already in process to expedite the refund A check in the amount of $will be mailed to the patient on 2/17/15.If patient has any questions further questions in regards to he account she can contact [redacted] at [redacted]

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.As noted in previous response, a request was already submitted to Dentical for removal of braces and retainers Dentical can take up to weeks for any type of approval As of today, WDS has not received a denial or approval from Dentical Due to Dentical guidelines and regulations we are unable to remove the braces until a determination is made by Dentical Please note that Dentical approvals are retroactive If Dentical approves removal of braces after patient's state benefits are terminated, Dentical will pay for retroactive treatment Responsible party is welcomed to contact Dentical to inquire on approval and regulations WDS is unable to make a determination until a response is received from the State At that time responsible party will receive a notification from the State and she will be contacted by WDS