Western Dental Services

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Based on the review of patients account, patient presented to the office on 12/27/and was presented with a treatment plan and the fees for each procedure Patient accepted the treatment plan and treatment was completed A refund of $is not warranted since patient has only paid a total of $Patient will remain financially responsible for the fees for services performed

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this casePleas note that when patient filed a grievance the documents that patient provided form subsequent dentist is only an estimate of a treatment plan Since patient has not provided new information regarding her complaint a refund is not warranted and patient will remain financially responsible for the remaining balanceIf patient has new information to provide regarding her concerns, patient can contact the Patient Relation Department at 1-***-***- [redacted] Ext [redacted] to file an appeal of her resolution

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am really disappointed on them since they being not honest with us in all even they never give me that statement for this 114 dollars later on after paid off as out of blue its full of crap seriouisly... since payments with 2041 dollars with 2nd treatment $478 dollars with down payment twice on both treatments and increased my payments even add few more months to 2 years to pay off since everything is paid in full as last payment was 103 dollars on January 2014 as they said I dont owe anything since I kept checking online every time after paid the payments all the times its impossible I dont miss any payments in all over 2 years to pay off the balance. IMPOSSIBLE to MISS any. I am disagreed on this. UGH. THey went 114 dollars to credit report without my knowledge without any warnings ...Even I did reported this to Credit Bureu agencies 3 of them and disputed it and The Credit rep told me they took care of it invegation all the issues then accepted my dispute then dismissed this 2 negative balances from Western Dental services. They knew they are wrong , need to stop harrasment for send me bills its all OVER now. They have to move on and let me go and leave me alone. dont ever go to credit report again or I will sue them for harassment. Regards, [redacted] ***

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Western Dental sincerely apologizes for any customer service that patient received and failed to meet her expectationsLate fee has been removed as a courtesy to the patient Patient was also contacted directly by a supervisor to arrange a payment plan with the patient, a voice mail was left with a direct contact person Patient is encouraged to contact the supervisor directly to coordinate a payment plan that will work best with the patient WDS is willing to work with the patient for the best possible outcome

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau WDS has reviewed and resolved the patient's inquiry After further review of account is was noted that dentical paid for patient's exam under her dentical charttherefore patient will not be held financially for the exam An additional refund of $will be processed to the patient Please allow to hours for refund to reflect back into patient's credit card Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Upon review of account it was determined that WDS had numerous payment plans scheduled with patient to assist in bringing account current Unfortunately due to default from patient the payment plans are no longer valid Patient was also contacted numerous times by our payment department to assist patient in bringing account current Multiple times patient disconnected the calls or used profanity while speaking with a representative On 4/20/a supervisor talked to the patient and offered to work with her on removing the late fees if a new payment plan can be arranged Patient informed supervisor that she was not able to pay anything and that she would contact WDS when she gets income There has been no contact from patient since 4/20/ Due to default on the account the account is no longer with WDS, it has been assigned to a 3rd party collection agency Patient would need to contact HP Sears at [redacted] to arrange a payment plan to pay off account balance Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred Patient was not provided with any misleading information, patient was presented with an estimate reflecting the expected insurance payments As stated on previous emails insurance payments are estimated and it is not a guarantee of payment from the insurance company Patient paid $on his initial visit, therefore if patient would have been informed that everything would be covered by his insurance company a payment would not have been collected from the patientPatient's insurance downgraded the treatment, the difference that patient is being charged is for the difference that the insurance did not covered As a token of amends and in the interest of continued patient satisfaction a credit of $will be applied to patient's account to cover the difference of that the insurance downgraded Patient will remain financially responsible for $ An itemized statement will be mailed to the patient reflecting all treatment completed and payments applied to his account Patient is encouraged to contact his insurance company for confirmation of payments and the amount that his insurance is stating he is responsible for

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau Please note that the proper department has been notified of patients requests to remove phone number from our database Patient will not be contacted for any appointment or payment reminders for her account or for any family members Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did contact my insurance to verify the services rendered were billed correctlyI filed and mailed a formal complaint to WDS on 3/16, and also filed with DCA and received a confirmation letter that complaint is being reviewedI still have not heard from the original dentist in regards to treatment eitherI have court documents ready to file if neededI will await for your resolution letter.Regards, [redacted]

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business BureauWestern Dental sincerely apologizes for any dissatisfaction and inconvenience that that matter may have caused responsible partyAs stated in previous response it has been confirmed that refund amount of $is correct An itemized statement reflecting all treatment completed, additional charges, and payments applied to the account was already provided Pleas see attached Promissory Note informing responsible party of additional charges that can be added to the account Also a copy of Western Dental Orthodontic Treatment Policy was included in the previous response stipulating the fees charged for broken brackets Responsible party requested account to be set up on automatic payments at the initial start of the contract, account was set up on automatic payments based on the contract terms Patient was treatment planned for 24-month of treatment (see attached)Responsible party requested removal of the braces months before patient reaching months of treatment (see attached discontinuation of treatment) inadvertently when the braces were removed early auto payments were not terminated Due to numerous brocket brackets and yearly plan sales no additional refund is warranted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree, [redacted] stated that it was a( he say she say) but if it was a he say she say ( why did the Receptionist look in the log to check and see if they did make my [redacted] a appointment and she said we never give here a appointment to come back and everyone in that office that day heard her so how is that a he say she say it was on they record that they made that error [redacted] was the manage that day and the receptionist told him what happen ***, [redacted] and [redacted] was there and another receptionist was there I don't have her name so how is this my fault and I have to paid all this money to fix there mistake Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Sulcular Irrigation was NOT completed on 9/4/14, I have talked to the Orthodontist and" looked it up on [redacted] to make sure there is no mistake on what procedure I am talking about. They may have had it scheduled, but they did not do it. Every visit to Western dental's office is a nightmare, they schedule me for one thing and then do another or do nothing once I arrive. Many times they would schedule me to do something only to refer me out to a specialists once I got taken back to the chair. As I stated before, on 9/4/2014 I went to have the post prep done after returning from the specialist for a root canal, I waited to be taken back, and then waited about 15 minutes before the doctor even saw me, the office was busy. I was numbed up and then left to sit there for 30-45 minutes, perhaps longer. The doctor was doing a fitting on a man (trucker) behind me and to the right who had all of his teeth extracted. The doctor had to num me completely again just to get started, after that he turned me over to an assistant, one who had little to no experience in doing temporary crowns. She did a good job, but it took a long, long time to complete, after that I left and went to get a yogurt across the street before going home. I have no problem paying for work competed, this was not. I did not provide Western Dental a link when they called because I was out of the office and on my cell phone, and they could easily " [redacted] " Sulcular Irrigation themselves. In fact all anyone has to do is [redacted] "western dental fraud" to understand the business practices of this company and how they operate. I will be taking legal action on 2/20/15 Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am denying this response to my current situation is because the initial problem was regarding tooth #and this company has not said anything about thatAlso I refuse to receive services from this office again because this is where my problem has originated and I have received a full evaluation from Capital Village Dental in Rancho Cordova, there response after evaluation shows there is a problem with teeth #19, #2, #3, and the filling missing in #which are all the teeth worked on by the Western Dental providerTooth #and #need the fillings replaced because the WD provider left it spaced so everything is getting caught in the space and the cannot do the fillings over because my insurance already paid to WDTooth #19, Now needs a full crown because the WD provider apparently drilled into the nerve which caused severe pain to my whole left side of my face, then was sent to RC Dental to get a root canalRC Dental was the provider who advised me that WD provider had drilled to close to the nerve causing the pain was havingWhat I am looking to get out of this specific complaint is to have the WD provider pay for the damages done and the corrections also Regards, [redacted]

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.On 11/15/when patient first presented to the office insurance benefits were verified Documents show that on 11/15/insurance company confirmed that Fluoride Treatment (D1208) was a covered benefit with no age limit Also on 11/15/Full Mouth X-Rays (D0210) were performed and insurance company denied payment due to frequency limitations Patient was presented with a contract based on insurance verification, please note that verification of benefits is not a guarantee of payment until the insurance company processes claim Please see attached patient estimator worksheetin estimator worksheet patient is made aware that insurance benefits are estimated and actual insurance benefits and patient share may be different Patient is responsible for payment for all services On 6/19/when patient returned to the office insurance benefits were again verified Documents show that on 6/19/office received confirmation that fluoride treatment (D1208) is only a covered benefit up to the age of years old The office inadvertently entered fluoride treatment as a covered benefit Since it was confirmed on 6/19/that fluoride is not a covered benefit WDS will not charge patient for fluoride treatment completed in An adjustment of $will be made to the account Patient will remain financially responsible for fluoride treatment performed on 11/16/for $and Full Mouth X-Rays $ Patient remaining balance is $79.75.00Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Patient presented for a evaluation at the general dentistry at WDS Her primary concern was the condition and function of her existing upper and lower complete dentures Following the review of her medical history, a panoramic radiograph was taken and an examination performed Recommended treatment, accepted by patient, included the fabrication on new maxillary and mandibular dentures Noteworthy, and consistent with the long term wearing of dentures, was marked loss of bone in both arches Following steps typical to the making of such appliances, the dentures were delivered to patient on January 27, Customary post-operative adjustments and care followedWe wish to remind patient that removable appliances are not a functionally equivalent substitute for one's healthy natural teeth Due to their nature and the oral anatomy upon which they rest, full lower dentures are even less stable, functional and retentive than upper dentures Following the delivery of their dentures, most patient can expect to, and must be willing to return to the office for several adjustments of sore spots, the fit and/or the bite Some patients are never able to accept dentures as substitutes to natural teeth Such limitations need to be acknowledged, and compensated for by the patient Patient is both encouraged, and is welcomed to return to the office for evaluation and the performance of any treatment which is necessary Experience has shown that, without a patient's acceptance of their compromised condition and the development of realistic expectations, they are unlikely to accept and adapt to their dentures and enjoy a reasonable level of satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Western Dental sincerely apologizes for and dissatisfaction and any inconvenience that this matter may have caused patientWhen patient first presented to the office she was provided with her diagnosis and the different treatment options in regards to her insurance coverage Company policy is confirm insurance benefits and advise patient's of coverage based on the insurance benefits Patient was informed of the difference between Amalgam fillings and Resin fillings, therefore a refund is not warranted Due to insurance HMO guidelines if patient wishes to file a formal complaint, patient would need to contact her insurance company directly At that time, patient's insurance company y will contact us directly and any pertinent information will be forwarded to the insurance company for review as they will determine the outcome of the complaint

this is my rebutal they said check was mailed out on the 26th of may it has been over a week and a half I personally think they are lieing about this

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this caseUpon review of the account it was noted that the balance for wish the account was assigned to agency was only for the charges related to the services representing the treatment performed Patient received total services in treatment in the amount of $4,plus additional fees of $(Late fees, broken appointments and interest) Responsible party paid the balance for services rendered only An itemized statement will be mailed to the responsible party detailing all the services and fees Patients are required to give a hour notice to the office prior to the appointment A phone call to the office hours prior to the appointment is considered proper cancellation notice Records reflect that patient has missed appointments without any cancellation noticeBilling statements are sent on a monthly basis In the billing statements responsible party was made aware of any additional fees and amounts due On 2/20/Responsible party was made aware by the payment department that past due amount and late fees were due to a broken appointments Also, on 3/1/responsible party was given the option of removal of late fees if broken appointments fees were paid, responsible party refused to accept offer Many more attempts were made by the payment department before account was assigned to the agency The treatment will be reviewed by the dentist Upon review of treatment responsible party will be contacted to address her concerns and provide the best possible resolution in the best interest of the patient