Western Dental Services

Western Dental Services, Inc("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau Upon review of account, it was noted that the balance of account was adjusted to reflect only charges related to the services and all charges representing treatment not yet performed have been adjusted from patient's remaining account balance An itemized statement was mailed to patient on 5/20/to address on file Also, on 7/14/patient's wife called our Customer Service Department to inquire on account balance Patient's wife was advised or remaining account balance and a copy of the itemized statement was once again sent to patientThere has been no recent contact from patient since 7/14/ A final delinquent letter was mailed to patient on 8/15/records show patient did not contact WD to address the delinquent letter and remaining balance Please note that remaining balance is for insurance short fall Patient signed an estimator worksheet indicating that insurance benefits are estimated and patient's share may be different Patient is responsible for payment for all services Patient's insurance terminated, therefore insurance company did not make full payment and indicated that charges incurred after the member's termination, patient is responsible for submitted charge Patient was mailed and Explanation of Benefits by his insurance company on 10/3/informing patient he is responsible for charges not covered by his insurance Itemized statements for treatment plans from 5/8/and 10/19/have again be mailed and emailed to patient, this time including the Explanation Of Benefits from insurance company Patient can verify the insurance short fall with his explanation of benefits It was also noted that the contracted PPO fees were higher than the Explanation of Benefits indicate Patient's account has been adjusted to honor the lower PPO fees as indicated in his Explanation Of Benefits Patient's remaining account balance has been corrected to $1, Late fees and interest were also removed as a good will to patient Patient is responsible for remaining balance of $1,386.80, patient needs to contact agency for a payment plan for remaining balance

Western Dental Services, Inc("WDS") is in receipt of the Revdex.com's inquiry regarding this case Western Dental sincerely apologizes for any inconvenience this may have cause patientPatient insurance will be refunded for the entire amount that was paid towards the dentures A refund request was submitted by the office on 11/5/14, refund is currently pending to be finalized Please allow 5-business days for the refund to be finalized to the insurance companyNo payments were made by the patient, therefore no additional money will be refunded Patient was contacted and informed that her insurance, Denti-cal, will be receiving a refund for the entire amount that was paid towards the denturesPatient was also made aware that no compensation will be granted

Please see attached form