Wheel Adapters USA

We had been in contact with the customers daughter who originally placed the order and she requested a full refund which we are going to honor for her since USPS clearly lost the package in it's route to Canada from the U.S.We apologize greatly for the inconvenience and apologized to the buyer for
thisWe offered to send the buyer another shipment with a discount on their entire purchase as a resolve but they still opted for a full refund

Hello,We looked through our email inbox as well as junk/spamwe will be reaching out to the customer today 7/to assist them with a resolve of the customers choiceWe assist all customers with returns/exchanges and we're very sorry this has taken some time to resolve

We responded directly to the customer and let him know the items we had for his order were mislabeled which is why they weren't shipped out the following business dayThe new items have already left our warehouse and will be delivered in the next 2-business daysWe also issued a partial refund
for the inconvenience to the buyer for the delayWe instructed the buyer to call ###-###-#### in order to reach our staff for any further questions

Per usps.com Tracking Number: 94***the items were picked up from our facility but the items had a handling delay with USPS that was out of our control when the items left our warehouseThe items were shipped with our USPS Priority mail shipping service which is 3-business days per USPSWe apologized to the customer for the delay and USPS simply stated it could be due to a sorting issue within their facilities that might have caused thisIf the buyer would like to return the items for a refund they are still subject to our return policy which is posted on the website and make known to the buyer prior to the purchaseIf the customer decides to keep the item we are more than happy to issue a partial credit for the delayThe customer can email us at ***@gmail.com or give us a call at ###-###-#### to let us know their decision

I am rejecting this response because:
I offered this information over the phone as well as sent an email prior to filing complaintShe is in the office daily so it shouldn't take long for this information to be confirmed and resolved

I am rejecting this response because:
In the response it indicates "credit"Is this in store credit or is the company refunding my full purchase priceI will pay the return shippingCan they please assign an ROI do not want in store credit and I feel a restocking fee is unnecessary due to the circumstances

Hello,Per usps.com we have filed a claim for this package per the documentation provided to us by the customerA full refund was issued back to the customer through our card merchant SHOPIFY Authorization key***MessageTransaction approved

I KNOW what car I have and what wheels I haveI know my cars.They sent and I recived the exact wrong adapterThe got it exactly backwards.I called and told them of the situationThey said to send them back and they would send the correct onesThey did tell me I would be responsible for the return postage and said OKthey said they would wave the restocking fee of 20% and send the correct onesI waited for the email to tell when the correct adapters would arrive but recieved noneI tdied to contact them repeatedly but was unsuccessful and am still unable to reach anyoneI tried to resolve this withthem but have had know luckThey did send me a credit of $on a$chargeThey charged me for the restock and postage on somthing never shippedI am out $on product I never recievedIts not so much the money as the principal of itI need Wheeladapters USA to credit my MasterCard$57. Thank you ***, Rick *** *** ***nd the

Hello,
We shipped these items on the 20th of July the same day the order was placed, after filing a claim with USPS the package was lost in transitWe ended up shipping a second package to buyer and the items were delivered on the 3rd of August

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***3, and find that this resolution is satisfactory to meI hope to hear from management at Wheel Adapters USA since contacting them has been unsuccessfulThe best time to call would be anytime after Eastern Standard TimeI do want to clarify that when I contacted USPS and placed my package under investigation they informed me it was coming from China and had not gone through customsThat was not a "beyond bogus" mistake on my part, but rather what the Postal Service had discoveredI am not saying the information is accurate, but at the time it was all I had to go off since all attempts at contacting your company proved futileI do look forward to speaking to management to resolve this issue as easily as possiblePlease contact me at your earliest convenience

Final Consumer Response /* (2000, 6, 2015/09/08) */
This is ***I just got the product in the mail 9/8/Thank u for your help

The customer was given their money back for the 2nd transactionWe made it clear that we do not advise customers to send items back without an RMA# or even at the least a valid tracking number so both parties can have definite proof products were sent back and receivedBecause no such RMA# or Tracking number was assigned to this return, no proof of shipping from the customer and no valid form or confirmation the products were received/sent - we're unable to issue a refund for their initial purchaseWe did let the customer know there was an unforeseen delay in their 2nd order because it was a custom piece that a refund for the price difference they paid that it would be refunded in full for that inconvenience

Hello ***, We have shipped a replacement lug nut to buyerPosted below is the tracking information for the replacement lug nut USPS Tracking: Thank You, *** ***

I am rejecting this response because:
I have yet to recieve the products from wheel spacers USAThe refund was only $and they said they would send the product and they never sent it because its been days and I have yet to recieve anything, I would like my full refund or to just send the product I orderedCompliant Number: *** Thank You, Oscar Hernandez *** ave E apt#* *** ***, mn ***

I am rejecting this response because:
I will try to resolve it as they sent me an email, but we'll see how it goes

Per usps.com the items were delivered Tracking Number: 94***3April 17, 2017, 10:amDelivered, Front Door/PorchUNIVERSAL CITY, TX 78148 We're very sorry about any delays but tracking does indicate that the items were picked up on the 29th of MarchWe're
unsure about why it took so long to get delivered, however, given the delay with usps we're willing to accept the item(s) back and issue a credit back to the buyer if they do wish to do so

Initial Business Response /* (1000, 5, 2016/07/26) */
These lug nuts were ordered incorrectly by buyer on 6/8/(order *** the package was delivered on 6/17/USPS tracking number: XXXXXXXXXXXXXXXXXXXXXXBuyer than called us on 6/20/to let us know the lug nuts that he ordered are
not the correct ones for his truckWe gave him two options, either return the lug nuts first for an exchange of the correct lug nuts or purchase the correct lug nuts and return the wrong lug nuts after for a refund per our company's return/exchange policyHe decided to place an order for the correct lug nuts on 6/20/and they were delivered on 6/25/tracking number: XXXXXXXXXXXXXXXXXXXXXXWe did not receive the items back nor a tracking number for the returned packageWe would be happy to issue a refund per our company's return/exchange policy as soon as we receive the items backPosted below is our company's return/exchange policy also posted in all of our listings:
Return / Exchange Policy
Refunds will be given in the same method as the payment was made minus a 20% restocking feeBuyer is fully responsible for all shipping costs, including those on sales with "free" shippingAll items must be UNMOUNTED and unused in same new condition they were shipped out inBuyer must contact us within days after receiving the product about a request for return or exchangeItems will not be accepted without a Return Merchandise Authorization (RMA) numberPlease do not reuse the original USPS shipping boxes as they are not meant for reuse
Initial Consumer Rebuttal /* (3000, 7, 2016/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did tell me they would refund them that is correct, but they didn't mention why their employee gave me the wrong address which I did send the lug nuts to that address and they were sent back to meIn the process of me sending them I also talked to another employee who went over the tracking information with me and we seen they were close to them and that they would get them soonThey must not have realized the incorrect address either that I was givenI think this is in no way my fault to have to pay a second shipping fee along with a 20% restock feeWhich the guy who told me to order them instead of waiting never mentioned either and it was his ideaI just want my money back and after shipping and restock fee I won't get any of the money backIt's all caught up in shipping and restockThis is unfair and they said they would email prepaid postage, and I've never seen that eitherThese people are very hard to contact, I've sent emails and try calling only to get nowhereNo calls back like they said they would, no shipping labelsCan't seem to get anything right
Final Business Response /* (4000, 9, 2016/08/01) */
We will issue a refund as soon as the items are returned to our facilityWe have been at this location for over yearsMost of our customer representatives started in this location and do not know the old addressUnfortunately we do not issue return labels for items ordered incorrectlyWe will be more than happy to waive the 20% restocking fee as soon as the items are returned we will go ahead and issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12170313, and find that this resolution is satisfactory to me

We reviewed the tracking number and UPS states the package was signed for by a LISA which can't be right since we do not have any employees by that name on staffHowever, in light of customer service we will check with the other tenants in our business park to find your packageWe're very sorry
this wasn't handled soonerTypically if a package is delivered to our facility we process refunds back to customers within 1-business daysSince we're assuming this was delivered to another unit in our complex we will be issuing you your refund per your RMA# todayWe're very sorry about the inconvenience ***!

The tracking number for this order shows it was picked up from our facility on 12/5/but USPS never updated the status after their "In Transit to destination" scan on 12/7/We offered to send the customer a 2nd package due to the inconvenience but they opted for a full refund which we honored
Customer requested a full refund, which we did issue back to the buyer in full for $