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Wheel Adapters USA

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Reviews Wheel Adapters USA

Wheel Adapters USA Reviews (67)

Sorry if the previous message was unclear, it would be a credit back to the customers original payment methodWe do not offer in store creditWe will continue to send the customer an RMA# for their return to their email address provided to us at the original time of order

I am rejecting this response because:I'm at a loss of words due to the fact that this company is simply ignoring and not answering or responding to my direct questions. This whole thing would have been avoided if they were able to run the company like a normal business, and answer the only provided number and email. In the return policy they post on the website it states if the company is at fault they will assume all expenses. They clearly are due to the lack of ability to contact them. Further more I have all the emails archived and no where in any of them do they state the return policy before the lurches like they just claimed in this last response. If they do keep trying to charge me shipping they need to provide me with a receipt with all the shipping expenses and my exact tracking number and locations it was scanned at, this is to ensure I'm not being over charged because I have no trust in this sketchy ran company. V/R [redacted]

Initial Business Response /* (1000, 17, 2016/06/13) */
Items were lost in transit USPS found packages after filing a claim. All items purchased by buyer were delivered on the the 28th of April.
Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
Tracking...

Number: XXXXXXXXXXXXXXXXXXXXXX

The customer was contacted via email per our website email which might have been sent to their junk or spam folder. We understand due to the influx in calls/orders because of tax return season that getting through might take longer than normal, however, the return information was sent to the...

customer email on file [redacted]@yahoo.com. We will happily accept the return per our website. We have not received the items back yet to process a refund back to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12122374, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 8, 2016/05/23) */
The order was placed over the phone we stated to please give us a call or email us as soon as then invoice has been paid to ship out the items. We did not receive a call nor an email confirming the invoice was paid. We have issued a full refund...

to buyer.

Hello [redacted],     Attached is a snap shot of [redacted]’s order with the tracking information from USPS. The items have been delivered and buyer has received what was ordered on 10/5/2016. If you have any questions or need me to send more information please let  me know.   USPS...

Tracking Information: [redacted]     Customer information:   [redacted] M [redacted] m 72 [redacted] east Kalkaska, MI [redacted] Daytime Phone Number: ###-###-####   Revdex.com complaint ID: [redacted] ([redacted])     Thank you,   [redacted] Wheel Adapters USA

We tried to remedy the issue the customer was having with the item they ordered because their wheels were not fitting the hubcentric lip on our item. We tried to give them an option for a new part to replace the ones in their possession. The customer opted for a refund and we sent them a pre-paid return label to send the items back to our facility at not cost to them.

I am rejecting this response because: I called on Friday august 4th 2017 and the guy told me that my refund would be in my account in 24 hours its august 10th 2017 and still no refund.. They have there prodcut I called and made sure.. I would just like my refund on my purchase is not in my account.. Im just asking for my money back on a prodct they have.. I have tracking numbers where they have there product have tracking for when they finally sent it after about a month later.. I even tried to get in contact with them for 3 days before I contacted Revdex.com.. No answer mailbox full no return email..

Hello [redacted], We did not send these items by mistake if you look closely at what he ordered and what he states he received the items received are the correct items. Our policy is clear and straight forward he received an email with this policy and agreed to return the items.

[redacted],    Per usps.com the items were delivered to this customer */15/17 @ 11:47AM per usps.com tracking # 94055[redacted]79*185611   The customer received their refund which was agreed to upon once we contacted the customer and the items were delivered which the customer requested be the end resolve.

I am rejecting this response because: I did not "threaten" this business nor try to "strong arm" them in any way. I informed them I would be filing a claim with my bank and with the Revdex.com, I have a copy of the email communication stating so. I was instructed over the phone by one their associates to return the package in that manner. I also would like to make clear the reason there is multiple months gap there is because wheel adapters USA would not answer their phone number which is on their website and majority of the time their voicemail was full. As I stated before when I was able to leave a voicemail it was not returned nor were my emails. The original package was lost and I told them I didn't want the order any more. I asked them to cancel and refund the original order. They resent the package and I had to take it to the post office to return to sender. I tried to give another opportunity to do business with them which they advised me were onsite and they were unable to provide their product in a reasonable amount of time so I cancelled the most recent order. I have tried to place 2 orders with this company the first one took months to receive and by that time I didn't need or want them any longer, the second order I never received in a reasonable amount of time so I canceled.

A major detail in the complaint is that the customer has an open chargeback for this transaction. The bank has stated that since there is an active chargeback we're unable to issue a refund of the funds because they were removed from our account from the customers action. We've attempted to refund...

the customer about a week ago and that failed due to the mentioned reasoning. We've told the customer this, however, they will not accept our answer and keep demanding money from us which we're unable to electronically send back to their original form of payment due to their open inquiry. We have attached a screenshot of the attempted refund which was again unable to be processed. We contacted our credit card processor and they have stated since the customer has an open chargeback that we are not able to issue any type of credit/refund until the chargeback is closed and the processor has confirmed w/the bank our funds have been released back to us. Once this is done we have no problem sending the customer their money, we're just absolutely unable to because of an action the buyer took.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 6, 2015/09/16) */
Hello,
Per our return policy in our website where the buyer purchased:
"Refunds will be given as direct money back minus a 25% restocking fee. Buyer is fully responsible for all shipping costs, including sales with free shipping and...

return shipping. All items must be UNMOUNTED and unused in same new condition they were shipped out in. Buyer must contact us within 5 days after receiving the product about a request for return or exchange. Items will not be accepted without a return authorization number. Please do not reuse the original shipping boxes as they are not meant for reuse. Thank You!"
The return request has past 5 days, per our company policy buyer has 5 days to contact us to return items purchased. Date of purchase for these items is on 8/21/2015 we did not received any emails or calls from buyer.
Unfortunately we can not accept these items because they are outside of our return policy and these spacers are used.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Purchase date was 8/21/15. Confirmation states 5-7 business days to be shipped. BY the time we received this product on 8/28 - we checked the product and it was not the correct item. This item is unused. Once we held it up to it - we say it would not work. On 9/1 I emailed the company and left a message on the voicemail. 9/2 Left a message. 9/3 Left a message at 11:40. 9/8 8:23 am Voice mail box was full and unable to leave a message. 9/8 emailed company again. No response then contacted and made a claim to Revdex.com. Above is the first response I have heard from the company. How was I supposed to return it without the company giving me a "return authorization number"???
WE did not "mount" this product. They are not used. We were within the 5 days of contact. We did not mail back because we were not sure we would get the correct credit and we did not have a return authorization number. I can ship these unused items back asap if we are guaranteed to get a credit back. Please let me know what credit will be issued before we mail this product back.
Regarding the last line of your response.....we were within the return policy time of 5 days and the parts are UNUSED!!!!
I feel your company did not contact me back until I contacted the Revdex.com.
This response from [redacted]@wheeladaptersusa.com is unacceptable.
Final Consumer Response /* (4200, 18, 2015/10/14) */
From: Integrity Automotive / Wheel Adapters USA
Date: August 21, 2015 at 1:57:13 PM CDT
To: [redacted]@gmail.com
Subject: Order confirmation for order [redacted]
Thank you for placing your order with Integrity Automotive / Wheel Adapters USA!
This email is to confirm your recent order. All orders have a 5-7 business day handling time prior to all items being shipped. If you should have any questions feel free to call us at XXX-XXX-XXXX!
Date 08/21/2015
Shipping address
[redacted]
[redacted] pleasant view road
[redacted] , Wisconsin XXXXX
United States
Billing address
[redacted]
[redacted] pleasant view road
De [redacted] , [redacted] XXXXX
United States
2x 2 WHEEL SPACERS ADAPTERS 2.5" INCH 5X4.75 CHEVY CAMARO CORVETTE S-10 for $68.95 each
Subtotal : $137.90 USD
Shipping : $9.99 USD
Total : $147.89 USD

The information by the customer is misleading. The customer ordered his items on 5/16/17. Once the items were delivered to the customer they no longer wished to keep them which is completely fine because we have a return policy on all items purchased from our company. The customer sent the items...

back without any proof of tracking and our company never received the package from the customer. The customer reached out to our company months later requesting a refund or credit to get some new items. At which time we asked the customer for the return tracking number, which is procedure. The customer claimed they were "refused/returned to sender". We replied that wasn't how we instruct our customers to send items back to us, however, we will work with the customer and ask USPS for proof it was delivered back to our facility because we had yet to receive anything from this customer in our returns. USPS verified over the phone that the tracking number was over 90 days old and they can't 100% verify it was delivered. We passed this information along to the customer and apologized that since USPS couldn't verify it was sent back and our company verified it wasn't delivered that we were kind of stuck in regards to their refund because our product wasn't returned to us. Out of customer service,  we let the customer know we will provide them with a $119.95 credit for their original order which never showed any concrete proof it was delivered to us because they wished to get another item. We did let them know we would not be able to issue any type of refund for their order from May because the items were never verified being sent back or being delivered back to us.Fast forward to 10/23/17 - the customer used his $119.95 credit from his order from 5/16/17 on a set of spacers. The spacers he ordered were a special order and our supplier has failed to provide them in ample time to us to ship to the customer. We communicated other options to make their order work for their vehicle at which time the customer opted for a refund on the purchase, which we refunded the customer in full the price difference they paid to get the special order items after their $119.95 credit was applied. The customer began to get upset and threatened us with a Revdex.com complaint to strong arm their case for a full refund from his purchase from 5/16/17  for 119.95 even though there is no proof the items were sent back via USPS and we have no log of those items ever returning to our facility. We understand things do happen from time to time with transactions and we cannot make every customer happy but we're unable to issue a full refund for ANY item(s) without any valid proof the items were sent back, delivered to our facility or checked in by our return staff. We also will not fall prey to customers strong arming their will by threatening a poor review in exchange for a full refund if there is no proof the items were delivered to our facility.

Hello,We looked through our database and the found the order for [redacted] #7389 which was placed on the 13th of January 2017 and delivered via usps tracking number 5 business days later on January 20th. (94[redacted]77) We have yet to receive any emails or messages that the...

customer is stating to have sent. We have their phone number and email on file ###-###-#### ([redacted]) - We will reach out to them to resolve today 7/10/17.

We spoke to the customer on 12/21 about this order from December 16th... we stated "...When USPS comes to our facility they pick up about 350-500 packages a day. They take them from our bay and scan them in and then proceed to sort the items at the nearest regional hub to continue onto the package...

destinations. We're very sorry about any delays or lack of updates. It could be because of the holidays, however, we still should be seeing some updates from them very soon. If USPS can't provide an accurate status on the location of the item(s) then we will be happy to go ahead and send you out a 2nd shipment (since we have these items in stock). Would this be an acceptable solution for you Joshua?"Customer response "Absolutely. I really appreciate your time. If I don't see any change by next week let's please send out a new set and I will return one if I receive both. "The items were delivered to the customer on 12/26/17 via USPS with a confirmed tracking number. We contacted the customer on the phone 12/26 and wanted to discuss the order with Joshua and he was understanding of what was going on. We apologized about what happened with USPS and the customer was very nice and understanding given the unfortunate delivery time of their package. The customer stated they are returning the package and we will be accepting their return for a refund back to the customer.The customer purchased a set of items locally to get his car on the road but they understood that things can happen which are out of our control sometimes and we did everything in our power to get them the items as quickly as possible.This has been resolved.

Hello,Per tracking #94[redacted]32 VIA usps.com the items were delivered to the address on file with the zip code on file provided by the buyer at checkout. We spoke with the customer on the phone about this and kindly explained to her we would need the documentation from USPS prior to...

issuing any type of refund. The customer became very angry and demanded a refund without providing documentation from USPS apparently stating the items were delivered to a wrong address that the customer stated they had. We gave the customer the below options:1. Provide said documentation to us so we could review the situation since this is out of the ordinary and once the documentation was reviewed we could call them back with a resolve.2. Patiently wait while we contact USPS about this issue so we could obtain the same said documentation from them about this shipment. The customer again demanded a refund without our company being able to investigate further which is completely unreasonable. We assured the customer we would happily do this for them but they wouldn't take any type of positive resolve over the phone because they demanded a refund. We cannot issue a refund when the items the customer ordered show delivered to their address and zip code on file unless we have a certified document from USPS stating there was in fact an issue with delivery. Our communication lines are always open to all customers if there is a problem of any kind and we encourage the customer to send us the documentation they're stating they have because USPS has yet to provide that to us.

Initial Business Response /* (1000, 5, 2016/07/13) */
Package was damaged in transit. We have sent a replacement set to buyer and will be receiving items soon.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/19) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Company shipped replacement. I am disappointed in the length of time and effort on my part that was invested to receive action from this company.

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Address: 14403 Ramona Ave STE A, Chino, California, United States, 91710-5768

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