Wheel Adapters USA

Hello [redacted],    Buyer received exactly what was ordered we did not sent the wrong items. Buyer placed an order for wheel adapters that go from 5x110 or 5x112 to 5x4.75. Which is exactly what he received attached is a snap shot of the order placed by buyer. On 10/11/16 buyer informed us...

that he needs 5x4.5 or 5x4.75 to 5x112 wheel adapters and he wanted to return the items. We issued an RMA number (6119) with instructions on how to return the items and our return policy. Which clearly states there will be a 20% restocking and buyer will be responsible for all shipping cost including those on sales with free shipping. This policy is also in our site right before checking out. Thank You, [redacted] Supreme Engineering Technologies [redacted] Ave Suite A, Chino, CA [redacted]

Hello,We are very sorry about the inconvenience with your order. We do have paperwork from our warehouse located IN CALIFORNIA showing the items were pulled from the shelves and packed up for you. Unlike other small businesses, USPS comes to our facility to pick up your item in bulk. We do not take...

them to the post office to have them scanned in individually like other businesses do because we do ship in such large quantity. Since there hasn't been any scans aside from USPS' picked up scan on March 2nd then the package must have gotten lost in sorting.  We're so very sorry about this and we will be happy to have a manager call you to resolve this in whichever way you prefer. We have other companies, yes. However, all the product leaves this warehouse and it packed in this warehouse. The fact you wrote the items were coming from china is beyond bogus, we don't ship from overseas and every item comes from California, not china. We will have management reach to out to you asap and please accept our apologies for your order.

We have contacted the customer via facebook and email that we would be sending the customer a replacement piece per their request. A tracking number was sent to the customer via Facebook and their email address on file for the replacement piece.

Hello [redacted],   In this case the buyer purchased the wrong items for the application they are installing on their vehicle. The spacers customer purchased are hub centric to their vehicle's hub. What they need is a hub centric / wheel centric spacer so they do not have any issues with...

vibrations. Buyer does not agree to our return/exchange policy which is posted on our listing. ---------------------------------------- Return / Exchange Policy ------ Refunds will be given in the same method as the payment was made minus a 20% restocking fee. Buyer is fully responsible for all shipping costs, including those on sales with "free" shipping. All items must be UNMOUNTED and unused in same new condition they were shipped out in. Buyer must contact us within 5 days after receiving the product about a request for return or exchange. Items will not be accepted without a Return Merchandise Authorization (RMA) number. Please do not reuse the original USPS shipping boxes as they are not meant for reuse. Customer Information: [redacted] E M[redacted] DR Everrett, WA [redacted]1 Thank You, [redacted] Supreme Engineering Technologies [redacted]3 Ramona Ave Suite ** Chino, CA [redacted] Office: ###-###-#### | Fax: ###-###-####

[redacted],         The customer received the adapters via USPS tracking number [redacted]. The tracking number does not indicate there was any type of hold on the package for postage due. Also, once the customer was notified of postage due the customer could...

have refused the charges to send back to our facility where we would have been charged $11.60 which is the cost of a medium flat rate box from usps. By the customer paying the postage due prior to contacting our business for resolve, the customer assumes responsibility of that package from that point forward. Also, the customer was unable to provide proof of $33.50 payment (which is nearly triple the cost of the actual postage for 1 box for $11.60) that was said to be tendered to the postage carrier at his residence via Cash payment. To add to the above, we've never heard of any postal worker asking for payment of postage due in Cash form at the time of delivery and if that were to be true why wouldn't there be a receipt for such payment?        The items that we have been shipping out for years fit perfect in the flat rate boxes within the acceptable dimensions and weight per USPS. If there was ever an issue at all in the present/past and a package was returned for postage due, we would not have been asked for cash payment. The package(s) would have been held at the post office for us to pick up, pay and retrieve receipt for such charges. We're not stating we do not believe our customer but never have we (in 5 years of business) encountered this scenario that a customer was asked for cash payment for a postage due. At this time we are unable to issue a refund back to the customer because there is simply no receipt of any such payment tendered to USPS for said dimensional overages.    Thank You, [redacted] Supreme Engineering Technologies [redacted] Ave Suite A, Chino, CA [redacted] Office: ###-###-#### | Fax: ###-###-####

We've actually been in contact with the customer and the first contact made by the customer was on 5/22 VIA facebook just 3 business days after their order.  We clearly state to all customers in their order confirmation on the site " in most cases most orders are received within 2-4...

business days after purchase but in some cases may take 5-7 business days handling time due to custom American made orders. If you should have any questions feel free to call us at ###-###-####! " We're well within our stated time frame in which we notify customers about their order on our site. The customer opted for his parts instead of a refund. We needed clarification from the customer if they wanted a refund or the parts since they were request BOTH of those.

Per our previous messages with the included screenshots we're unable to process a refund because an OPEN chargeback is on the buyers transaction that they initiated. Once their bank processes the funds back to us we can send a refund. Again, we have no problem doing this but we're actually unable to issue a refund in our system due to the process that was started by the buyer. If the buyer closes that chargeback and the funds are verified to be sent back to our processor/us then we can move forward with refunding the money to the buyer. Otherwise, we're stuck between a rock and a hard place because we WANT to issue a refund back to the buyer but we're unable to because again there is an open chargeback which hinders us from being able to refund the buyer. If the buyer wants they can even confirm this with our processor or their bank/card because at this current time we do not have the original funds in our account for this transaction because they were removed due to the chargeback.